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IT Solutions
 

IT Solutions

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  • What are the basic metrics needed? There are five, with a “really nice to have” sixth metric. With these few metrics you can learn a great deal about a process, and don’t sweat how accurate or precise they are up front. That is something through additional work you figure out but getting even rough numbers up front are enough to get some real progress going. With emphasis- having these with a 95% or better confidence level is not a pre-condition to move on. Here is the definition of the 6:1) Cycle Time - what is the mean or median total time for an activity, or step in a process to be executed? could be data entry, call handle time, etc.2) Lead Time - What is the total mean or median time, defined by the process owner or company, that is required to meet the customer demand? The term backlog comes to mind, and the motivation for companies having SLA’s for their vendors (or customers). This is the fundamental measurement of your commitment to deliver to a customer (or the commitment you expect as a customer).3) Throughput Time - What is the total mean or median time from the absolute beginning to the absolute end of a process. The summation of Cycle Times. Key metric to use for the notion of continuous improvement.4) “Nice to Have” Takt Time- The time the customer expects a given process output to be delivered to them.5) Work In Progress (WIP) - This is the volume of transactions or widgets in a process. An invoice, A report, a car, whatever it is your process is built to deliver.6) Number of Operators - Number of process consumers participating in the process to create and deliver the good or service. Claim Specialists, HR Specialists, etc.With these few metrics you can start to get a picture of how the process performs. There are other metrics like good versus bad process outputs (such as number of defects, think bad invoices, bad orders, etc) but up front these will really get things moving along. For instance, you will see as you look horizontally what steps quite possibly should be left alone versus the one or two that you need to remediate to promote flow. Processes which execute faster have few defects by and large. So how do I start getting these?Value Stream Mapping is almost always the defacto starting point to then bridge metrics against processes and their activities. Let’s look at an example, this does not use standard Lean notation. This VSM was made with Lombardi’s Blueprint product. What is important is not the iconography but rather being able to see the big picture and relative detail in one view.
  • Narisha Sirius In what has been a particularly turbulent period for Sirius in the last two months, they still find the budget to keep an FYI resource on site full time. The relationship we have dates back to when we migrated all their Business Objects reports onto Cognos ReportNet a few years ago. Today we have a self service initiative that is taking the responsibility of report creation out of the hands of IT and empowering the business users. Part of that initiative involved a demo on CAFÉ that moved the BI director to engage Cognos on the licenses for the product. Under obvious budgetary constraints those plans have been put on hold, but Jim Hinmans vision is to empower the business users through implementing a BI solution that uses the right product for the right information consumer! Hand over to Rich Prudential Pfizer/Novartis – Repeat business due to other Cognos Service Providers not delivering Engage:NRT Realogy
  • RALPH and RICHSpeak to the Consultants becoming trusted advisors Uncovering clients and needs in the mid market arena No cleaning up of our efforts, do the job right the first time!Sales cycle services – pull cognos in for license sales negotiating through tough economyClose Meet objectives set up front depth of Cognos technical expertise that will carry out a successful implementation that leaves you with a referenceable customer
  • DAVE:Thank you, Neil.We are going to show a demo of our POD momentarily, so that you can see the POD in operation action First, though, it’s helpful to know exactly what Metastorm provides the process and data to answer critical business questions about the who, what, when, where, how and how much around your processes.PROreporting takes these answers and creates brilliant visuals that drives instantaneous understanding of insightinto how your processes are working. PROreporting provides the keys to unlocking the Metastorm process data and delivers immediate visibility into your processes.

IT Solutions IT Solutions Presentation Transcript

  • Performance Management
    Solutions
  • Performance Management Solutions
  • Business Intelligence
  • Enterprise Planning
  • Enterprise Planning
    Put Something from Cognos EP web site here
  • Business Process Management
  • BPM Metrics
    Cycle Time
    Lead Time
    Throughput Rate
    Staff Performance
    Work in Process - Volume
    Number of Operations
    Deliver
    Metrics Driven
    Business Value
  • BPM Fills the Gaps & Creates Competitive Advantage
    8
  • Business Process Management
    Key Benefits to BPM
    • Increase Productivity
    • Greater Financial Performance
    • Gain Competitive Advantage
    • Improved Customer Service
    • Regulatory Compliance
  • Master Data Management
    What is MDM?
    One central location for all company data (contacts, transaction history, profile data incl. budgets, affiliations, etc.)
  • The MDM Promise
    • A 360° view of the customer
    • Transaction history
    • Contact and profile data
    • Inter-relationship data (all customer touch points, incl. sales, marketing, customer service and product development)
    • Affiliation data (to what groups/institutions a customer belongs)
    • Ensure success in an increasingly complex business environment
    • Better understanding of complex purchasing decision matrices
    • Unlock the sales potential hidden in disconnected data
    • Identify / Leverage existing customers for referrals / references
  • Project Portfolio Management
    • Knowledge Management for Project Portfolios
    • Open Collaboration Wiki-based Portal
    • Leverage existing diverse Project Management Tools
    • Easily track project milestones, risks and costs
    • Integrated dashboards and reports
    • Sharepoint Integration of tasks, approvals and alerts
  • Portfolio Management Activities
    Manage and Communicate Organizational Goals
    Evaluate and Prioritize potential & current projects
    Governance - status, risks, tasks and deliverables
    Identify and resolve issues
    Report up, down and out
    Monitor project lifecycles
  • Portfolio ManagementHow can a tool help?
    Provide visibility to all projects
    Facilitate communication and collaboration
    List and track resources (availability / costs)
    Access project deliverables
    Improve consistency
    Provide a centralize archive of past projects
    Provide notifications on project updates
  • Partners
    Logos for these companies here
    Cognos
    Microsoft
    Metastorm
    Oracle
    Confluence
    Jira
    Oracle
  • Royalty Data Mart
    BI Self Service
    Data Warehouse Design
    Cognos BI & EP
    Assessment and redesign of a DW that manages >$650 Billion in assets
    Developing a reporting function to the group event management system
    Federal Forecasting Initiative
    Sample Activity Reporting
    Corporate Financial Planning
    Developed custom BI training
    Recent Successes
  • TOP 3 Things You Should Remember About FYI
    25 Years of Unmatched Expertise- Our staff and consultants are business technology solutions experts with a breadth and depth of industry experience.
    Uncompromised Integrity - FYI maintains the highest standards of ethics and quality in all of our dealings.
    Superior Relationships – FYI solutions teams view clients as partners and are committed to their success.
    Business Performance Powered by People, Process, and Technology 
  • The End
  • Today’s Agenda
    • What is PROreportingtm?
    • It’s About
    • Visibility
    • Measurement
    • Continuous Process Improvement
    • Demonstrate Significant Value to Metastorm Users
    • Rapid Deployment
    • Intuitive Navigation
    • Comprehensive View of Business Performance
  • PROreportingtmAdvanced Reporting Made Easy
    Pre-built dashboards and key performance indicators
    Visibility to show how things are operating
    Highlights bottlenecks
    Both high level and detailed views
    Complete reporting system
    Connects process data with diverse data sources
    Financial/budgeting, Supply Chain, H/R data, etc.
    Print, email and export features (excel and xml)
  • PROreporting™ POD
    PROreporting™ - Process Monitoring
    Operational Dashboard
    Performance Dashboard
    Ad-Hoc Analysis
    Business Data married to Process
    Metrics
  • PROreporting™ POD
    Operational Dashboard
    Performance Highlights & Alerts
    Active Processes by Stage and Age
    Staff Performance
    Real-time Workload Analysis
    Performance Benchmarks
  • PROreporting™ POD
    Performance Management Dashboard
    Trend Analysis
    Operational Efficiency Analysis
    Transaction Volume by Time Period
    Staff Activity Analysis
    Throughput Rate and Trend
    Transaction Volume by Source
  • PROreporting™ POD
    Ad-Hoc Analysis
    • Generate reports on the fly
    • Puts considerable power in the hands of business users without requiring them to understand what's going on under the covers and without leaving the comfort of their Web browser
    • Allows for easy creation, modification and exploration of queries in the Web environment, to explore specific areas of interest within, and to answer specific questions from, the organization’s data stores.
  • PROreporting™ POD
    PROreportingTM for Metastorm BPM®.
    Powerful analysis meets best of breed business process management
    Immediate plug and play 
    PROreportingTM for Metastorm BPM® users of Microsoft 
    PROreportingTM for Metastorm BPM® users of Cognos 
  • PROreporting™ POD
    “We are very excited to be using FYI’s PROreporting POD for Metastorm.  It will deliver key metrics and functions right out of the box and save us significant time in developing our BAM metrics for our first Metastorm implementation as well as leveraging our existing investment in Cognos.  This POD will accelerate the ROI on our Metastorm BPM investment. “
     
    Warren Fristensky, CIO
    John Wiley & Sons
  • Product Demonstration and Q&A
    Copyright 2009 FYI Business Solutions. All rights reserved.