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Employee Engagement An Overview

Employee Engagement An Overview



Describes the relevancy of employee engagement, with some data that is a little dated, but still applicable.

Describes the relevancy of employee engagement, with some data that is a little dated, but still applicable.



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    Employee Engagement An Overview Employee Engagement An Overview Presentation Transcript

    • What’s All This Buzz About Employee Engagement?????????
    • Dilbert’s Approach to Employee Engagement
    • Definition of Engagement
      • “ The level of discretionary effort exhibited by an employee based on the strength of their identification with, involvement in, and attachment to the organization.”
    • The Elusive Phenomenon of Employee Engagement
      • Knowledge-based economy
      • Discretionary effort in knowledge-based jobs
          • Employees are investors
          • Difficult to measure
      • Examples………Employees….
          • Go above and beyond to help members of their team
          • Come up with new ideas and processes and try to get those implemented
          • Attempt to enhance their career – continuous learning
          • Do things to help the organization even if it is not a part of their job.
    • Discretionary Effort
      • “ Your employees start every day with an extraordinary amount of energy, but the amount of discretionary effort that people apply to their job varies tremendously. One study showed that even in relatively simple jobs the difference in discretionary performance between superior and average performers was 19%.”
      • “ Individual Differences in Output Variability as a Function of Job Complexity,”
      • Journal of Applied Psychology 75: 28-42
    • The Bad News
    • Impact of Disengagement
      • Gallup research concludes disengaged miss 4.05 more days per person per year.
      • 5% decrease in the number of disengaged workers would boost U.S. productivity by $79 billion a year.
      • International Survey Research reports that high engagement companies enjoy a 6% spread in operating margins (over low engagement firms)
    • Hewitt Associates Findings on Impact of Disengagement
    • Drivers of Engagement
      • Quality of Work
      • Work/Life Balance
      • Inspiration/Values
      • Enabling Environment
      • Future Growth
      • Tangible Rewards
      Hay Group
      • Senior Mgmt Interest
      • Challenging Work
      • Decision Authority
      • Customer Focus
      • Advancement
      • Clear Expectations
      • Support/Resources
      • Reward as Individuals
      • Listening to Employees
      • Opportunity to Develop
      • Foster Excellence
      • Meaningful Work
      • Voice in Business
      • Enrichment and Growth
      • Membership
      • Appreciation
      • Harmony
      Next Generation Consulting
    • Engagement – Not Satisfaction Are Happy Employees Always Productive Employees?
    • Idle Thoughts on Engagement
      • Term is in vogue; meaning will not change
      • Better at measuring than supporting
      • Engaged workforce essential to U.S. economic health
      • It’s an “eternal cause”
    • Some Different Thinking
      • Mihaly Csikszentmihalyi – ("Mee-High Chick-set-me-high“)
          • Author of “Flow” and “Good Business: Leadership, Flow, and the Making of Meaning”
          • Work can contribute to your well-being and to a just society
      • eePulse, Inc. – Theresa Welbourne, Phd.
          • Valour =
              • Employees feel valued by manager and peers
              • Employees feel sense of ownership in job, organization and team
              • Sense of urgency or energy at work (must be balanced with other components)
              • Rewards, formal and informal
      • Research re. impact of general life satisfaction on job satisfaction and engagement