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Dallmann richard 2013

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  • 1. RICHARD DALLMANN423 BIRMINGHAM-ARNEYS MOUNT RD. PHONE: 609.694.6141PEMBERTON, NEW JERSEY. 08068 ALTERNATE #: 609-518-9039rcdallmann@comcast.net LINKEDIN.COM/IN/RICHARDDALLMANN SUMMARY of QUALIFICATIONSI am seeking a position in Training, Customer Service, or Social Services that will allow me to utilize my extensive skillsand knowledge in moving the education of the workforce forward. Recognized as an established Business andEducation Professional with success in Training, Client Relations, and leading Customer Care teams.Committed to the development, leadership and motivation of others achieving excellence in customer service. BUSINESS LEADERSHIP / TRAINING EXPERIENCEMID-ATLANTIC CAREER AND EDUCATION CENTER- Burlington, NJTrainer and Client Relations 2012 - 2013 Provider of job skill development and self sufficiency training for 100 clients weekly Average of 3-5 clients placed monthly in permanent employment status Partnered with major employment sectors to fulfill employers needs in a changing economy Collaborate with curriculum based programs from Rutgers and Cornell for healthier lifestyles Train Social Service clients weekly on computer, life skills, and professional development needsAFLAC – Lawrenceville, NJLife and Accident /Health Sales Agent 2010 – 2011Sold insurance in Burlington and Mercer CountiesBCCAP – Burlington, NJAsset Building Case Manager 2009 – 2010Facilitator for training on Financial Literacy, Social Services, and Burlington County Community Action Programs(BCCAP). Case management and counseling to culturally diverse families in Burlington County.  Coordinated presentations, field marketing, and partnership endeavors  Worked with over 250 young adults to remove barriers to self-sufficiency.  Promoted IDA saving program to 125 families that lead to develop a prescription for financial success.  Organized the delivery of Social Services through training and a resource and referral program.  Collaborated with internal departments to disseminate BCCAP resources to entire client base.COMCAST – Voorhees, NJ 2007 – 2008Technical TrainerFacilitated training to new hires on new Computer Access Engineering system (CAE) – an information network accesssystem that provided information views on the business process.  Partnered on new hire final assessment project to determine candidate suitability for Call Center Reps.  Supported Call Center supervisors by resolving technical rep issues during team meetings.  Administered process for participants to earn Professional Development Level 1 Certification.  User knowledge increased 25 % and Customer Care ratings improved by 10 % from successful implementation of customer centric resolution model.PAETEC COMMUNICATIONS – Voorhees, NJ 2000 – 2001Regional Director, Account Development & Customer ServiceProvided guidance for multiple departments in North & South regions.  Guided install, customer care, and local call center departments in North and South company regions.  Assembled ten training modules and implemented monthly incentive programs for over 30 personnel. 1
  • 2. RICHARD DALLMANN BUSINESS EXPERIENCEPECO-ADELPHIA COMMUNICATIONS – Philadelphia, PA 2000 – 2000Sr. Manager Customer CareDirected multi-office teams with visionary and strategic leadership skills.  Coached and created Best Practices in Marketing, Training, and Customer Care for regional office.  Built New Customer Welcome Packet for easy migration of Telecommunication client services.MCI COMMUNICATIONS – Bala Cynwyd, PA 1988 – 2000District Manager Customer SupportFully accountable for overall operational efficiencies of Regional Client Services for multi-site operation, including:systems, customer retention, and customer resolution and personnel management.  Consistently achieved over 90 % retention rate involving Major and National Accounts.  Fully accountable for overall operational efficiencies of Regional Client Services for 4 sites.  Responsible for customer retention, customer resolution and personnel management for 30 reps.  Field Marketing Manager of Product and Sales training for 75 reps in Mid-Atlantic Region  Member of MCI Circle of Excellence for Customer Service.  Coordinated and Presented at local Chamber of Commerce and National Technology Tradeshows TEACHING EXPERIENCEMANSFIELD ELEMENTARY - Mansfield, NJ 2008 – 2011Substitute Teacher  Taught K-6 grade classrooms, including special education, assisted with school events.HAINESPORT ELEMENTARY SCHOOL - Hainesport, NJ 2005 – 2007Inclusion Teacher and in-class support for K-8  Assisted with classroom instruction, special projects and tutoring in the school.FOUNTAIN WOODS ELEMENTARY – Burlington, NJ 2001 – 2005Certified Long-Term Teacher  4th grade Inclusion Math and Science Teacher for 21 students  Implemented IEP Special Education classroom modifications  Partnered with TD Bank Branch Managers for Business in Education Curriculum  Maintained classroom Websites for homework and calendar updates  NJ Teacher License with Advanced Standing, Highly Qualified Language Arts  Provided academic support for 46 inclusion Special Education students  Assisted in classroom and behavior management EDUCATION Masters in Elementary Education – Fairleigh Dickinson University, NJ BA in Communications – University of Maryland at College Park, MD AA in Communications – Burlington County College, Pemberton, NJ NJ Certifications: Elementary Education/K-8; Highly Qualified Language Arts COMMUNITY Librarian and Trustee – First Baptist Church Volunteer – Professional Services Group at NJ One Stop Career Centers Volunteer– Various Community and Corporate Charities 2