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HICSS 2012 eHawaii.gov : eGovernment in Practice

HICSS 2012 eHawaii.gov : eGovernment in Practice



Presentation for the eGov track of the Hawaii International Conference for Systems Science 2013 on implementing eGovernment in Hawaii

Presentation for the eGov track of the Hawaii International Conference for Systems Science 2013 on implementing eGovernment in Hawaii



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  • Here comes the background… I promise it will be short
  • Hawaii Rated 49th in the Nation for Public Access to government information and services via electronic meansCayetano Administration, Legislature and Departments (Cathy Matiyoshi) Enact necessary changes - looked at what was working in the 7 other highest rated states (NIC states)Awarded the RFP to HICHawaii Rated as 3rd best state for eGov. At the time HI had a website, about 29 services and a mandate to have every dept online.New RFP addedRFP Awarded
  • Averaged about 8 applications per year
  • The reason the self funded model works is that the better the service is, the more money HIC will make from it. The success depends on a solid, robust application, usability, support, marketing, and updates. Contrast this with a typical T&M project approach.
  • Few fights over funding. Since HIC doesn’t typically require getting funds from the legislature. It also helps avoid costs.
  • Online help and maintenance
  • Transparency and Accountability - Transparency of the process, simplicity. As the process becomes more transparent, service becomes more important. The partner becomes more accountable and more positive change happens.
  • Government helping business instead of getting in the way.
  • Improves life for citizens, lets them get back to what they wanted to be doing.
  • Posters, Postcards and pocket cards as well as help with press releases, email notification, etc..
  • ----- Meeting Notes (1/4/12 14:12) -----eCity GOv alliance around Seatle John BeckmanTony Cramer City of Bellview

HICSS 2012 eHawaii.gov : eGovernment in Practice HICSS 2012 eHawaii.gov : eGovernment in Practice Presentation Transcript

  • eHawaii.gov : eGovernment In Practice Presented By: Russell Castagnaro Hawaii Information Consortium, LLC
  • Overview  Introduction  History/ Background  The Self Funded Model  Services and Benefits  Questions
  • Who Am I? Russell Castagnaro, GM Revised: 11/05/2010 General Manager eHawaii.gov President Hawaii Information Consortium, LLC
  • What is HIC? Revised: 11/05/2010 • Hawaii Information Consortium, LLC • Subsidiary of NIC Inc (NASDAQ: eGov) • 26 employees, 37 partners • Over 90 public applications •100% Government Focus • Processed over $1B payments and 3M transactions last year
  • NIC Portal States Revised: 11/05/2010
  • History: Timeline 1997 1999 2000 2003 2007 2008 2012 Hawaii Rated 49th Legislation Enacted, RFP Issued RFP Awarded Hawaii Rated 3rd New RFP RFP Awarded
  • Steady Progress 7 18 27 29 30 35 42 48 60 66 78 95 97 0 20 40 60 80 100 120 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 Services Launched
  • What is eHawaii.gov? Access Hawaii Committee State, Federal and County Partners Hawaii Information Consortium, LLC Businesses Citizens
  • Our Partners County of Hawaii County of Maui* County of Kauai Department of Accounting and General Services Department of the Attorney General * Department of Budget and Finance Department of Business, Economic Development & Tourism Department of Commerce & Consumer Affairs Business Registrations Division * Insurance Division Professional Vocational Licensing Registered Industry Complaints Office Department of Health Department of Human Resource Development Department of Labor and Industrial Relations Department of Land and Natural Resources Aquatic Resources Boating and Ocean Recreation Forestry and Wildlife Bureau of Conveyances Department of Public Safety Department of Taxation Department of Transportation Employees Retirement System Hawaii Criminal Justice Data Center Hawaii Teacher Standards Board * Internal Revenue Service Office of the Governor Office of the Lieutenant Governor State Procurement Office * The Hawaii Judiciary * * Indicates award(s) won
  • What We Do Whole Lifecycle Web Applications • eCommerce Applications ($$) • High-Value, Public Applications Web Site Hosting (CMS) Customer Service (web, phone, email) Payment Processing (web & OTC) Form Processing Marketing/ Outreach
  • Russell Castagnaro, GM
  • How We Do It • Typically no charge for development • A small transaction fee supports us • Free applications where appropriate Self Funded Model Time and Materials/ Maintenance Hosting Fees
  • Conventional Development Identify Need RFP •Create •Review •Award Development •Spec •Develop •Transition Try It ?
  • eGovernment != Rocket Science But it does require:  Procured Services  Project Management Expertise  Hosting/ Maintenance  Customer Service  Marketing  Constant Reinvention  Cross Jurisdictional Integration
  • How We Do It • Convenience/ Management Fees • Processing Fee Portal Management Fees:
  • Payment Processing 2010 Note: HIC column includes direct costs such as credit card merchant, interchange, banking, software licensing and other fees. DLNR 20% DCCA 32% JUD 22% DOH 0% AG 3% TAX 17% HTSB 3% DLIR 1% HAWAII 1% MAUI 1% Kauai 0% Transactional Revenue 2011
  • From long lines, to happy smiles…
  • Why it works
  • Avoided Costs  Paper  Printing  Mail/ Sorting/ Postage  Data Entry  Do Not Include  Technology-related costs Includes data entry and staff labor costs. *Projected 2011 Filings Stats.
  • Avoided Costs Includes data entry and staff labor costs. *Projected 2011 Filings Stats. $0 $100,000 $200,000 $300,000 $400,000 $500,000 $600,000 $700,000 $800,000 2006 2007 2008 2009 2010 Judiciary Avoided Costs v. Time
  • Avoided Costs *Includes data entry, paper, printing and mailing costs.
  • Time Saved (For Free) *Public (10m) Staff (4m) 0 20 40 60 80 100 120 140 160 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Public Time Saved (Hrs) 0 10 20 30 40 50 60 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec MVR Staff Time Saved (Hrs) 2008 2009 2010 2011
  • Why it works
  • Why it works
  • Why it works
  • Why it works
  • Marketing Material 29
  • Major Successes Portal Redesign BOC Land Records System Camping (State, Hawaii & Kauai) eBench Warrants Hawaii Compliance Express Wedding/Civil Union Registry
  • Projects in Development Statewide Crash Reports Land Records Management System Online Marriage System Modernized Tax eFiling/ Enhancements Boating AR System Statewide ePermitting
  • County Services County Payment Systems – Hawaii, Kauai and Maui Data Sharing – all state agencies, counties, NGO’s and approved public entities Online Document/ Data Ordering One Stop DMV Electronic Permitting (Camping, Special Use, Licensing) Forms Processing (Basic Forms) Website Development
  • Questions? Russell Castagnaro – President/ General Manager Russell@ehawaii.gov Hawaii Information Consortium, LLC 201 Merchant Street, Suite 1805 Honolulu, Hawaii 96813 (808) 695-4622 NIC INC (NASDAQ: EGOV) http://egov.com