Core Surveys


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Summary of three surveys for the CORE public libraries of eastern North Carolina.

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Core Surveys

  1. 1. CORE Libraries –Three Surveys<br />Dr. Robert Burgin<br />RB Software & Consulting<br />
  2. 2. December 2009<br />SurveyMonkey and paper surveys<br />450 users from 16 CORE libraries<br />Library Users Survey<br />
  3. 3. 32% employed full time<br />18% unemployed<br />30% did not have a computer at home<br />44% did not have Internet access at home<br />54% lived within 5 miles of the library<br />25% visited the library more than twice a week<br />Demographics<br />
  4. 4. 70% were very satisfied with the library<br />Only 4% were somewhat or very dissatisfied<br />Most satisfied groups:<br />Most frequent users<br />Retired<br />Those living farthest from the library<br />Least satisfied groups:<br />Employed part time<br />Students<br />Those living closest to the library<br />Overall Satisfaction<br />
  5. 5. Desktop computers 74%<br />Printers 53%<br />Website 52%<br />Integrated library system 47%<br />Online catalog 41%<br />No other service used by more than 22% of respondents<br />Desktop computers were #1 for all demographic groups, all but one library<br />Printers or Website were #2 for all but one demographic group, all but two libraries<br />Library Services<br />
  6. 6. Online job and career information 32%<br />General computer skills 30%<br />Online government information 29%<br />Digital photography 28%<br />Online genealogy information 27%<br />No other topic selected by more than 22% of respondents<br />All accounted for #1 choice for all libraries<br />All accounted for #1 and #2 choices for all demographic groups<br />Training Needs<br />
  7. 7. Two thirds or more agreed that …<br />Library had online resources they needed<br />Staff had necessary expertise<br />Computers were up to date<br />Computers had software they needed<br />Bandwidth was sufficient<br />Less than half agreed that …<br />Library had enough computers<br />Time limits on computers were a problem<br />Filters and firewalls were a problem<br />Library Technologies<br />
  8. 8. November 2009<br />27 CORE libraries<br />Intended to provide a picture of the technologies being used throughout the CORE <br />Library Survey<br />
  9. 9. 56% had TLC, 33% had Polaris<br />All had circulation, cataloging, online catalog<br />More than 40% had enriched content for catalog, remote patron authentication, and email notification<br />All libraries were satisfied with their system<br />All but one were satisfied with their vendor support<br />Integrated Library Systems<br />
  10. 10. Only 33% of libraries had RFID<br />Four vendors – ITG, Tech Logic, 3M, Checkpoint<br />78% or more had security gates, self-check<br />Fewer than half had shelf scanners, book drop readers<br />7 of 9 were satisfied with the system<br />8 of 9 were satisfied with the vendor<br />RFID<br />
  11. 11. 78% had PC management<br />67% of these had Envisionware<br />All or almost all had authentication, print management, and time management<br />18 of 20 were satisfied with the system<br />17 of 20 were satisfied with the vendor<br />PC Management<br />
  12. 12. Over three fourths had replacement cycles for public and staff computers<br />Every 5 years was most common cycle<br />13 of 23 libraries can’t replace public PCs this year<br />19 of 25 libraries can’t replace staff PCs this year<br />Main reason = cost<br />Computers<br />
  13. 13. 85% offered informal assistance<br />50% offered formal classes<br />35% offered online training materials<br />45% had a lab<br />45% had staff conduct training<br />Most popular topics: general computer skills, using email, online job-seeking info, Web searching<br />Technology Training<br />
  14. 14. Reference via email 59%<br />Fax machines for public 56%<br />E-audio resources 37%<br />Facebook account 33%<br />Online book clubs 33%<br />Scanners for public 33%<br />Digitized special collections 26%<br />Technologies Used<br />
  15. 15. 106 sites from 24 CORE libraries<br />Public Internet PCs<br />More than half had fewer than 10<br />Only 22% had children-only Internet PCs<br />Public non-Internet PCs<br />65% had fewer than 5<br />89% of these had children-only PCs<br />Only 13% said that the number of PCs was not adequate<br />Individual Sites - PCs<br />
  16. 16. 46% had 3.1 Mbps – 6 Mbps<br />25% had more<br />28% had less<br />36% had cable, 28% had fiber<br />Only 11% said that bandwidth was not adequate<br />Individual Sites - Connections<br />
  17. 17. 81% provided public wifi<br />Of these …<br />81% provided it 24 x 7<br />51% filter wifi access<br />49% used same connection for public and staff but with no bandwidth management<br />70% of sites provide the only free public computer and Internet access in their areas<br />Individual Sites - Wifi<br />
  18. 18. October to December 2009<br />Technology Skills Survey from TechAtlas<br />342 staff members responded<br />69 per cent of staff who were invited<br />27 CORE libraries represented<br />Staff Skills Survey<br />
  19. 19. 45% of staff may need training in at least one area of their work<br />Most pressing needs:<br />Analyzing data with spreadsheet 29%<br />Troubleshooting hardware/software 29%<br />Enter/retrieving data from databases 28%<br />Maintaining Website 25%<br />Preferred learning styles<br />Classroom instruction 35%<br />One-on-one instruction 32%<br />Findings<br />
  20. 20. Establish a CORE Staff Training or Staff Development Task Force<br />Develop staff training plans<br />Target 2% of personnel budget to staff training<br />Target 17 hours of staff training per employee per year<br />Take advantage of …<br />State Library, library association workshops<br />College, library school classes<br />Master Trainer program<br />“Learning 2.0” approach<br />Transfer of training<br />Staff Training Recommendations<br />