Mark your calendar for upcoming
Roadmap to Recovery meetings…
 Saturday, March 29, 2008: Income Tax
 Workshop for ’07 Fire...
R2R Presentations Available On-Line
                  RBCPC Firestorm Recovery Plan
    The mission is simple: To befriend...
SoCal 2007 Wildfire
SoCal 2007 Wildfire
Roadmap to Recovery:
Roadmap to Recovery:
March 27, 2008, Meeting #10
March 27, 20...
The Fine Print…
 The information provided in this program is intended for
 general educational purposes only. It should no...
United Policyholders announces:
“Ask An Expert” On-Line Forum
 A new information resource for ’07 Firestorm Survivors
 On ...
Mark your calendar for upcoming
Roadmap to Recovery meetings…
 Saturday, March 29, 2008: Income Tax
 Workshop for ’07 Fire...
Bonnie Kane, Esq
         (619)446-5680

Wildfire Plaintiff’s Litigation Team:
  The Kane Law Firm
  Herman Gerel, Esq.
  ...
San Diego Fire Victim Lawyers
        Three Law Firms with Experience in Electrical and
Propane Cases and Over 40 Verdicts...
Conflict Resolution and Negotiation
       by Lewis Michaelson
   Lewis Michaelson is vice-president of Katz & Associates,...
Conflict Resolution and Negotiation
       by Lewis Michaelson
 Lewis Michaelson, Vice-president of Katz & Associates
    ...
Conflict Management and
  Principled Negotiation

    Lewis Michaelson
       March 27, 2008
What Is Conflict Management?


Attitudes
Concepts
Behaviors
Conflict Management Attitudes


Conflict is natural
Conflict shouldn’t be scary
Conflict is an opportunity
Conflict Management Concepts


Zero-sum vs. “enlarging the pie”
Interests vs. positions
Puzzle solving vs. problem solving
Conflict Management Behaviors


Acknowledge emotions
Understand and respect values
Avoid right-wrong paradigm
Listen as we...
Hostile or Emotional Individuals


            Oil Your Back (don’t take it personally)
            Allow for Venting
    ...
Positional Bargaining

Positional bargaining is a battle of wills

Positional bargaining is hard on relationships

Positio...
Principled Negotiation


Separate the people from the problem
Focus on interests, not positions
Invent options for mutual ...
Principled Negotiation

Separate the people from the problem
– Negotiators are people first
– Everyone has emotional needs...
Principled Negotiation


Focus on interests, not positions
– Shared interests are hidden by
  conflicting positions
– Dive...
Principled Negotiation


Invent options for mutual gains
– Don’t search for the single answer
– Broaden your options
– Cha...
Principled Negotiation


Insist on using objective criteria
– Focus on solving problem vs. “winning”
– Identify fair stand...
Know Your BATNA


BATNA: Best Alternative to a
Negotiated Agreement
– The insecurity of an unknown BATNA
– The better your...
Useful Phrases


– “Please correct me if I’m wrong”
– “We appreciate what you’ve done for us”
– “Our concern is fairness”
...
Useful Phrases


– “One fair solution might be”
– “Let me get back to you”
– “Does anyone else have to approve this
  deci...
Mark your calendar for upcoming
Roadmap to Recovery meetings…
 Saturday, March 29, 2008: Income Tax
 Workshop for ’07 Fire...
Break Out Sessions
      for Fire Survivors
 Open to 9:30 pm: Firm Stop time
 Upstairs:
   State Farm : Dormer West
   Far...
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R2R Meeting 10 pdf

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March 27, 2008

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R2R Meeting 10 pdf

  1. 1. Mark your calendar for upcoming Roadmap to Recovery meetings… Saturday, March 29, 2008: Income Tax Workshop for ’07 Fire Survivors (*This meeting only : 10:00 am – Noon) Thursday, April 17, 2008: Insurance Claim Handling Refresher Thursday, May 1, 2008: Local Building Requirements and Rebuilding “Green”
  2. 2. R2R Presentations Available On-Line RBCPC Firestorm Recovery Plan The mission is simple: To befriend Survivors of Firestorm 2007 and help restore lives and homes by ministering to physical, emotional, and spiritual needs Click: www.rbcpc.org Firestorm Road to Recovery Series - PDFs - Powerpoints
  3. 3. SoCal 2007 Wildfire SoCal 2007 Wildfire Roadmap to Recovery: Roadmap to Recovery: March 27, 2008, Meeting #10 March 27, 2008, Meeting #10 Conflict Resolution & Negotiation Conflict Resolution & Negotiation Rancho Bernardo Community Presbyterian Rancho Bernardo Community Presbyterian Church Church www.unitedpolicyholders.org
  4. 4. The Fine Print… The information provided in this program is intended for general educational purposes only. It should not be construed as legal advice The speakers at today’s program are volunteering their time as educators Neither United Policyholders nor the Rancho Bernardo Community Presbyterian Church endorse or warrant the quality or services of any volunteer speakers
  5. 5. United Policyholders announces: “Ask An Expert” On-Line Forum A new information resource for ’07 Firestorm Survivors On the Forum, you can pose a question to: A Lawyer A Claims Handling Professional A Previous Catastrophic Loss Survivor “Ask An Expert” is restricted by invitation only. If you are a 2007 Firestorm Survivor and wish to receive an “invitation”, send an e-mail to: Emily@unitedpolicyholders.org Please put: “Ask An Expert Invite” in the subject line of your e-mail.
  6. 6. Mark your calendar for upcoming Roadmap to Recovery meetings… Saturday, March 29, 2008: Income Tax Workshop for ’07 Fire Survivors (*this meeting only : 10:00 am – Noon*) --------- no Living with Wildfire workshop on April 2nd ---------- Thursday, April 17, 2008: Insurance Claim Handling Refresher Thursday, May 1, 2008: Local Building Requirements and Rebuilding “Green”
  7. 7. Bonnie Kane, Esq (619)446-5680 Wildfire Plaintiff’s Litigation Team: The Kane Law Firm Herman Gerel, Esq. Stephen J. Hill, Esq. James W. Parkinson, Esq. bonnie@thekanelawfirm.com
  8. 8. San Diego Fire Victim Lawyers Three Law Firms with Experience in Electrical and Propane Cases and Over 40 Verdicts and Settlements over $ 1 million Cause of Witch Fire Solution -Power Lines -Separators Blowing Together Corporate Individual Recoveries Individual Recoveries Responsibility -By Consumer -Not Token Class •Not token class action Action payments Payments Action
  9. 9. Conflict Resolution and Negotiation by Lewis Michaelson Lewis Michaelson is vice-president of Katz & Associates, a full-service communication firm 4250 Executive Square, Suite 670 San Diego, CA 92037 tel: (858) 452-0031 fax: (858) 552-8437 info@katzandassociates.com
  10. 10. Conflict Resolution and Negotiation by Lewis Michaelson Lewis Michaelson, Vice-president of Katz & Associates Facilitator and community relations manager More than 22 years experience in designing & implementing public participation and education programs for environmental, planning and impact analysis projects. Has also worked extensively on intra-and interorganizational conflict management issues. Past president of the International Association for Public Participation 20-year member of the Association for Conflict Resolution. Master of Science in Conflict Management from George Mason University Bachelor of Arts in sociology from the University of California, San Diego.
  11. 11. Conflict Management and Principled Negotiation Lewis Michaelson March 27, 2008
  12. 12. What Is Conflict Management? Attitudes Concepts Behaviors
  13. 13. Conflict Management Attitudes Conflict is natural Conflict shouldn’t be scary Conflict is an opportunity
  14. 14. Conflict Management Concepts Zero-sum vs. “enlarging the pie” Interests vs. positions Puzzle solving vs. problem solving
  15. 15. Conflict Management Behaviors Acknowledge emotions Understand and respect values Avoid right-wrong paradigm Listen as well as you speak Put yourself in their shoes Move from positions to interests
  16. 16. Hostile or Emotional Individuals Oil Your Back (don’t take it personally) Allow for Venting Acknowledge Feelings Demonstrate Empathy (not sympathy) Verify Understanding Still Upset Ca lm Provide Information/ Try Again Develop Solutions
  17. 17. Positional Bargaining Positional bargaining is a battle of wills Positional bargaining is hard on relationships Positional bargaining produces unwise agreements Win-lose usually becomes LOSE-LOSE
  18. 18. Principled Negotiation Separate the people from the problem Focus on interests, not positions Invent options for mutual gains Insist on using objective criteria
  19. 19. Principled Negotiation Separate the people from the problem – Negotiators are people first – Everyone has emotional needs – Put yourself in their shoes – Don’t personalize – Allow them to save face – Be hard on the problem, soft on the people
  20. 20. Principled Negotiation Focus on interests, not positions – Shared interests are hidden by conflicting positions – Divergent interests can be the basis for agreement – Ask “Why” and “Why not”? – Make your interests come alive – Acknowledge their interests
  21. 21. Principled Negotiation Invent options for mutual gains – Don’t search for the single answer – Broaden your options – Change the scope of the agreement – Identify shared interests – Dovetail different interests – Make their decision easy
  22. 22. Principled Negotiation Insist on using objective criteria – Focus on solving problem vs. “winning” – Identify fair standards AND procedures – Frame each issue as a joint search for objective criteria – Agree first on principles – Never yield to pressure, only to principle
  23. 23. Know Your BATNA BATNA: Best Alternative to a Negotiated Agreement – The insecurity of an unknown BATNA – The better your BATNA, the greater your negotiating power – Improve your BATNA – Consider their BATNA – Disclose your BATNA if it’s strong, not if it’s weak
  24. 24. Useful Phrases – “Please correct me if I’m wrong” – “We appreciate what you’ve done for us” – “Our concern is fairness” – “What’s the principle behind your offer?” – “Let me see if I understand what you are saying” – “Let me show you where I have trouble following your reasoning”
  25. 25. Useful Phrases – “One fair solution might be” – “Let me get back to you” – “Does anyone else have to approve this decision?” – “If we agree… If we disagree…”
  26. 26. Mark your calendar for upcoming Roadmap to Recovery meetings… Saturday, March 29, 2008: Income Tax Workshop for ’07 Fire Survivors (*This meeting only : 10:00 am – Noon) Thursday, April 17, 2008: Insurance Claim Handling Refresher Thursday, May 1, 2008: Local Building Requirements and Rebuilding “Green”
  27. 27. Break Out Sessions for Fire Survivors Open to 9:30 pm: Firm Stop time Upstairs: State Farm : Dormer West Farmers : Skylight West Allstate : Upper Courtside East USAA: Small room off lobby Other Companies: Sanctuary

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