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 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
 Results-Based Accountability (RBA) 101 - Syndey 2014 Conference
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Results-Based Accountability (RBA) 101 - Syndey 2014 Conference

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Results-Based Accountability (RBA) 101 overview for presentations in Syndey Australia 2014 Conference

Results-Based Accountability (RBA) 101 overview for presentations in Syndey Australia 2014 Conference

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  • As you move from the least important measures to the most important measures, you go from having the most control to having the least control. And this is another reason why people spend their whole lives in the upper left quadrant. Fear. It can be scary to look at the data in the lower right quadrant. But ask people why they went into their profession and the answers all lie in the lower right, in the ways in which we try to make our customer’s lives better.
  • Transcript

    • 1. FPSI/RLG 1 The Five W’s and How of Results-Based Accountability™ Social Outcomes Measurement Conference Sydney, AU Adam Luecking Results Leadership Group www.resultsleadership.org MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 2. MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES Agenda • Results-Based Accountability: Who, what, when, where, why & how? • Questions and Answers
    • 3. MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES Why RBA To implement the 5 conditions of Collective Impact • Common language • Shared measurement systems • Mutually reinforcing activities • Continuous communication • Backbone support organization
    • 4. MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES Why RBA To create Measurable Impact Measurable Impact aka Turning the Curve
    • 5. MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES Why RBA To know you are making a difference
    • 6. MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES Why RBA To bring precision to your passion How much did we do?How well did we do it?Is anyone better off?
    • 7. MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES Where RBA?
    • 8. MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES Who RBA?
    • 9. MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 10. MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 11. MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 12. MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 13. MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES How RBA? •Introduction to core concepts •Population Accountability •Performance Accountability •Turn the Curve Thinking •Tie it all Together
    • 14. MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES Two Key Principles for Achieving Measurable Impact 1. Starting with ends, working backwards to means 2. Data-driven, transparent Decision Making
    • 15. MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES 2 -- Kinds of Accountability 3 - Kinds of Performance Measures. • How much did we do? • How well did we do it? • Is anyone better off? 7 - Questions from ends to means in less than an hour (aka. Turn the Curve Thinking)      • Population accountability • Performance accountability RBA in a Nutshell 2-3-7
    • 16. FPSI/RLG 16 Results-Based Accountability is made up of two parts: about the well-being of CLIENT POPULATIONS about the well-being of WHOLE POPULATIONS Population Accountability Performance Accountability For Communities – Cities – Counties – States - Nations For Programs – Agencies – and Service Systems MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 17. FPSI/RLG 17 DEFINITIONDEFINITION SS RESULTRESULT INDICATORINDICATOR PERFORMANCE MEASUREPERFORMANCE MEASURE Children succeeding in school, Safe communities, Clean environment Rate of high school graduation, Crime rate, Air quality index 1. How much did we do?1. How much did we do? 2. How well did we do it?2. How well did we do it? 3. Is anyone better off?3. Is anyone better off? A condition of well-being for children, adults, families or communities. A measure which helps quantify the achievement of a result. A measure of how well a program, agency or service system is working. POPULATIONPOPULATION ACCOUNTABILITYACCOUNTABILITY PERFORMANCEPERFORMANCE ACCOUNTABILITYACCOUNTABILITY Three types:Three types: Language Discipline[ ] MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 18. FPSI/RLG 18 Why Distinguish Population from Performance Accountability? ENDS MEANS RESULT & INDICATORS A STRATEGY & PERFORMANCE MEASURES Customer result Service delivery A question of versus Ends Means MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 19. FPSI/RLG 19 Interagency System Program A Comprehensive Strategy/Partners Agency/Program Performance Measures Interagency Service System Performance Measures ENDMEANS Indicator Children Live in Safe And Stable Homes MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES 1. Doing the right things? 1. Doing the right things? 2. Doing those things right?2. Doing those things right?
    • 20. Population Accountability FPSI/RLG 20 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 21. FPSI/RLG 21 Population + Geographic Area + Condition of Well Being = Result MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 22. Populations? • All people in Sydney • All Australians • All children prenatal to 5 years old • People with developmental disabilities • People that enjoy water sports FPSI/RLG 22 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 23. Geographic Area? • Australia • New South Wales • Sydney • Glebe FPSI/RLG 23 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 24. Conditions of Well Being? • Healthy • Safe • Living with Dignity • Economically Secure • Succeeding in School FPSI/RLG 24 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 25. FPSI/RLG 25 Selecting Indicators MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 26. FPSI/RLG 26 Criteria for Selecting Indicators Communication Power Proxy Power Data Power Does the indicator communicate to a broad range of audiences? Does the indicator say something of central importance about the result? Does the indicator bring along the data HERD? Quality data available on a timely basis. MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 27. FPSI/RLG 27 Choosing Indicators Worksheet Result_______________________ Candidate Indicators Communication Power Proxy Power Data Power H M LMeasure 1 Measure 2 Measure 3 Measure 4 Measure 5 Measure 6 Measure 7 Measure 8 H Data Development Agenda H M L H M L H L H H H MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 28. Performance Accountability FPSI/RLG 28 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 29. Selecting Performance Measures FPSI/RLG 29 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 30. FPSI/RLG 30 How much did we do? The Three Kinds of Program Performance Measures How well did we do it? Is anyone better off? Quantity QualityEffectEffort # % RBA Guide Page 7 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 31. FPSI/RLG 31 Selecting Headline Performance Measures How much did we do? # Clients/customers served # Activities (by type of activity) MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 32. FPSI/RLG 32 Selecting Headline Performance Measures How much did we do?How well did we do it? % Common measures e.g. workload ratio, staff turnover rate, % staff fully trained, unit cost % Activity-specific measures e.g. % timely intakes, % accreditation standards met MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 33. RLG 33 Selecting Headline Performance Measures How well did we do it? Is anyone better off? #/% Skills / Knowledge (e.g. cognitive, social, physical) #/% Attitude (e.g. toward language, parenting) #/% Behavior (e.g. reading to child at home) #/% Circumstances (e.g. child care, transportation) How much did we do? MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 34. FPSI/RLG 34 How much did we do? Health Plan or Practice How well did we do it? Is anyone better off? Number of patients treated Percent of patients treated in less than 1 hour Quantity Quality EffectEffort # children fully immunized % children fully immunized MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 35. FPSI/RLG 35 How much did we do? Education How well did we do it? Is anyone better off? Quantity Quality EffectEffort Number of students Student-teacher ratio Number of high school graduates Percent of high school graduates MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 36. FPSI/RLG 36 How much did we do? Fire Department How well did we do it? Is anyone better off? Number of responses Response Time Number of fire related deaths (in catchment) Rate of fire deaths per 100,000 Quantity Quality EffectEffort MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 37. FPSI/RLG 37 How much did we do? Not All Performance Measures Are Created Equal How well did we do it? Is anyone better off? Least Important Quantity QualityEffectEffort 2nd Most Important 3rd Most Important Most Important Least Most MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 38. How much did we do? The Matter of Control How well did we do it? Is anyone better off? Quantity Quality EffectEffort LeastControl PARTNERSHIPS MostControl MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 39. Turn the Curve Thinking™ FPSI/RLG 39 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 40. FPSI/RLG 40 Story behind the baseline Partners (with a role to play in turning the curve) What Works Strategy (w/ Budget) Result or Program: Data Baseline How are we doing? Why? Help? Options? Propose to do? Turn-the-Curve Thinking™: Talk to Action MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 41. FPSI/RLG 41 Result or Program:____________ Turn-the-Curve Thinking™ Talk to Action Data Baseline How are we doing? MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 42. FPSI/RLG 42 The Matter of Baselines Baselines have two parts: history and forecast History Forecast Turning the Curve OK? Return* on Investment * The “ROI” is not financial, it is Results MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 43. FPSI/RLG 43 Data Baseline Result or Program:_____________ Turn-the-Curve Thinking™: Talk to Action Story behind the baseline Research AgendaWhy? MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 44. FPSI/RLG 44 Force Field Analysis Factors Contributing? Factors Restricting? MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 45. FPSI/RLG 45 The Story Behind the Baseline  Root Causes (ask “Why?” five times)  Positive and negative  Prioritize – which are the most important to address to “turn the curve” of the baseline?  Research agenda? MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 46. FPSI/RLG 46 Data Baseline Story behind the baseline Result or Program:_____________ Research Agenda Turn-the-Curve Thinking™ Talk to Action Partners (with a role to play in turning the curve)Help? MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 47. FPSI/RLG 47 Partners  Who are partners who may have a role to play in turning the curve?  Does the story behind the curve suggest any new partners? MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 48. FPSI/RLG 48 Data Baseline Story behind the baseline Partners (with a role to play in turning the curve) Result or Program:______________ Research Agenda Turn-the-Curve Thinking™: Talk to Action What Works Research AgendaOptions? MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 49. FPSI/RLG 49 What Works  Options for actions to “turn the curve”?  Research-based?  Low-cost/no-cost?  Off-the-wall ideas?  Research agenda? MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 50. FPSI/RLG 50 Data Baseline Story behind the baseline Partners (with a role to play in turning the curve) What Works Result or Program: _______________ Research Agenda Research Agenda Turn-the-Curve Thinking™: Talk to Action Criteria: Leverage; Feasible; Specific; Values Strategy Propose to do? MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 51. FPSI/RLG 51 Action Plan  Leverage: will turn the curve of the baseline?  Feasible (a.k.a. “reach”)?  Specific: who, what, when, where, how?  Consistent with values? MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 52. Population and Performance Accountability FPSI/RLG 52 MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 53. Results and Indicators Result: to which you contribute to most directly. Indicators: Story: Partners: What would it take?: Your Role: as part of a larger strategy. Population Accountability Program: Performance measures: Story: Partners: Action plan to get better: Performance Accountability Service Systems, Agencies, Divisions, Programs and Performance Measures MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 54. FPSI/RLG 54 State, Region, City, Neighborhood … E.g., Interagency Collaboration Agency Population Accountability Performance Accountability Performance Accountability Organization with “System” with Community with a its clients its clients whole population Population and Performance Accountability: Agency MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 55. A Schematic for Results-Based Budgeting and Grant Making RLG/FPSI 55 1.Community Result 2.Indicators 3.Story Behind the Baselines 4.Strategy Programs Program A Program B Program C Local __________ Federal __________ Businesses _________ Civic __________ Non-profits _________ Program A Performance Measures Story Behind the Baselines • Action Plan & Budget MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 56. Management, Budgeting & Strategic Planning Management Monthly or quarterly performance assessment and action planning using the framework./steps. Use framework / steps at all levels of implementation in the agency. RLG/FPSI 56 Budgeting Use the Performance Report format for budget hearings and budget submissions to present current performance and what will be done next year to improve. Budget priorities informed by the Strategic Plan Strategic Planning Population Level Results & Indicators, comprehensive strategy among and all stakeholders Agency Level Each department’s role in comprehensive strategy. Agency’s multi-year priorities. PopulationAccountability MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 57. Management, Budgeting & Strategic Planning Management Monthly or quarterly performance assessment and action planning using the framework./steps. Use framework / steps at all levels of implementation in the agency. RLG/FPSI 57 Budgeting Use the Performance Report format for budget hearings and budget submissions to present current performance and what will be done next year to improve. Budget priorities informed by the Strategic Plan Strategic Planning Population Level Results & Indicators, comprehensive strategy among all stakeholders Agency Level Agency’s role in comprehensive strategy. Agency’s multi-year priorities. Program Accountability Program Accountability Program Accountability MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 58. FPSI/RLG 58 Agency/Division/Program AGENDA 1. New data 2. New story behind the curve 3. New partners 4. New information on what works. 5. Changes to action plan/ budget 6. Adjourn MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
    • 59. When RBA? Now!

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