Employer Training Course Guide
2006-2007




SECRETARIAL SUPPORT


SHORT AND ONE DAY COURSES




The Team Secretary       ...
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The Team Secretary And The Executive Pa Page 18

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The Team Secretary And The Executive Pa Page 18

  1. 1. Employer Training Course Guide 2006-2007 SECRETARIAL SUPPORT SHORT AND ONE DAY COURSES The Team Secretary The Executive PA Overcome the unique difficulties that supporting a team can Attain the self management and team management skills to present on a day to day basis. work effectively in the management team. Benefits Benefits On completing the course, candidates will be able to: On completing the course, candidates will be able to: • Understand their role and the attributes of a good team • Achieve organisational objectives by providing excellent player, identify a strategy for agreeing the boundaries of administrative and secretarial support. their role. • Build a successful partnership with their manager by sharing • Assess their priorities to improve productivity. goals and ideas. • Handle conflicts through negotiation. • Free time for the most important tasks through effective time management. • Keep track of tasks and manage their daily workload to ensure deadlines are met. • Become a more effective contributor to the team by utilising their decision making skills. Who Should Attend? Who Should Attend? It is suitable for both experienced secretaries and administrators whose role has changed and those who are Secretaries and PAs to directors and senior managers. new to the role of acting as a secretary to a team. Course Details Course Details • Expectations - the role of an Executive PA. • The role of the team secretary. • What is management? • Handling conflict. • Personal effectiveness - what is communication and why • Managing time - setting priorities. does it fail, the power of behaviour (verbal and non verbal), listening and questioning skills, achieving win-win solutions. • Systems and procedures - managing paperwork (storage and retrieval), keeping track of tasks and outstanding actions, • Time management. using technology to help. • Self development. Entry Requirements Entry Requirements None. None. Course Length Course Length One day. One day. Price Price £99. £99. Call 01283 494496 www.burton-college.ac.uk Lichfield Street, Burton upon Trent, Staffordshire, DE14 3RL.

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