Marketing Through The
Apocalypse
Jay Dunn
VP, Marketing, Lane Bryant
Founder, Supergroup
October 13, 2009
Wednesday, October 21, 2009
THE END OF
THE
FREAKIN’
WORLD!
Wednesday, October 21, 2009
Wednesday, October 21, 2009
It’s The End of the World as
We Know It.
And I Feel Fine.
Wednesday, October 21, 2009
I Feel Fine.
Optimistic Marketing Guy
Drinking More Than Ever
Huffin’ Glue Out of a Paper Bag
Wednesday, October 21, 2009
I Feel Really Fine.
Sales On Defibrulator
Justifying My Existence
Schmoozing CEO w/Twitter
Wednesday, October 21, 2009
“Twitter” is Latin for ROI
Wednesday, October 21, 2009
My Budget Cuts Stopped Bleeding
My Bailout Bailed
I Hear Bongs Are a Hot Market
Wednesday, October 21, 2009
Will The End of the
World Affect My
Email Click-Through
Rate?
Wednesday, October 21, 2009
Not if you’ve
properly seeded the
OUTER PLANETS,
as described in
my latest book...
Wednesday, October 21, 2009
Wednesday, October 21, 2009
Impact of Recession
2 Millions Job Lost
12.5 Million Unemployed
Unemployment at 8.5% (25 Year High)
If No More Jobs Lost, ‘09 the 4th Worst Since 1939
Typical Unemployment: 20 Weeks
Average Work Week Cut To: 32.3 Hours
9 Million People “Underemployed” - Highest Ever
Temporary Workers at Lowest Level Since 1994
Wednesday, October 21, 2009
Impact of Recession
1 in 5 Mortgage Holders Upside Down
10% Home Owners Might Miss Next Payment
$5,729 Average Credit Card Balance
$2 Trillion of Cut Credit Lines in 2009
$25.8 Billion in Lost Wages in January
20% of CFOs Plan To Cut or Freeze Wages in ’09
$102.4 Billion Drop in Consumer Spend - Dec. ’08
Retail Vacancy Rate - Highest in 17 Years
Wednesday, October 21, 2009
Impact of Recession
Iceland Goes Bankrupt
Santa Claus Now Homeless
Finland Sells
SantaLand!
Wednesday, October 21, 2009
Impact of Recession
Worldwide Poll:
Most Trusted, Admired, Eligible Marriage Partners:
Doctors: 16%
Educators: 14%
Science: 10%
Entertainers: 3%
Wednesday, October 21, 2009
Impact of Recession
Media & Marketing:
2%
Retail Professionals:
1%
Wednesday, October 21, 2009
State of the Economy
Bleak
According To A Great American
Philosopher:
Wednesday, October 21, 2009
“More than any other time in
history, mankind faces a crossroads.
One path leads to despair and
utter hopelessness.
The other, to total extinction.
Let us pray we have the
wisdom to choose correctly.”
Woody Allen
Wednesday, October 21, 2009
What’s Wrong In America?
It’s So Bad...
Wednesday, October 21, 2009
Girls Gone Wild
Asked For A $5B Bailout
Stimulation Package
Wednesday, October 21, 2009
What’s Wrong In America?
Detroit Can’t Sell This:
Wednesday, October 21, 2009
Over 5,000 On Backorder
Wednesday, October 21, 2009
Prettier In Pink
Wednesday, October 21, 2009
What’s Wrong In America?
CFOs Allowed To
Drink
At Company
Christmas Parties
Wednesday, October 21, 2009
State of the Retailer
“Glory Days”
15 Years of Uninterrupted Growth
Inflated Home Prices
Available Credit
Low Interest Rates
Unprecedented Consumer Spending
Savings At An All-Time Low
Wednesday, October 21, 2009
State of the Retailer
“Glory Days”
New Store Openings
New Concept Launches
Building Online Presence
International Expansion
Retail Grew 12% vs Economy 5%
Wednesday, October 21, 2009
State of the Retailer
“Gory Days”
Budget Cuts
Personnel Cuts
Cued Projects Derailed
Pressure To Sell With Less Marketing $
No Scratch For New Initiatives
Bankruptcies
Wednesday, October 21, 2009
Wednesday, October 21, 2009
Must-Read Article:
Five Rules For Retailing
In A Recession
by Ken Favaro, Tim Romberger, and David Meer,
Harvard Business Review, 4/09
Wednesday, October 21, 2009
Five Rules:
1. Go Where The Headroom Is
2. Close The Needs-Offer Gap
3. Go After Bad Costs
4. Cluster Stores
5. Retool Core Processes
Five Rules for Retailing in a Recession by Ken Favaro, Tim Romberger, and David Meer, HBR.org, 4/09
Wednesday, October 21, 2009
Find Your “Headroom”
Wednesday, October 21, 2009
Find Your “Headroom”
Market Share You Don’t Have
Minus Market Share
You’ll Never Get
Five Rules for Retailing in a Recession by Ken Favaro, Tim Romberger, and David Meer, HBR.org, 4/09
Wednesday, October 21, 2009
Find Your “Headroom”
Customers loyal neither to you
nor your competitors.
Taking 20% they spend today to
30% represents a net gain even
when their spending drops 25%.
Five Rules for Retailing in a Recession by Ken Favaro, Tim Romberger, and David Meer, HBR.org, 4/09
Wednesday, October 21, 2009
Create • Ideate • Innovate
No Cost To Think
No Cost To Reach
New Media Is Resource-Friendly
Experimenting Is Damn Cheap
With Available Tools
Wednesday, October 21, 2009
UniLever CMO Simon Clift:
Brands aren't simply brands anymore.
They are the center of a maelstrom of
social and political dialogue made
possible by digital media. Marketers who
do not recognize that -- and adapt their
marketing -- are in grave peril.
Jack Neff, AdAge.com: April 14, 2009
Wednesday, October 21, 2009
Simon Says:
Another 5 Rules For Marketing
1. Listening to consumers is more
important than talking at them. We may be
ahead of our competitors, but we're most
definitely behind consumers.
The consumer is not a moron, she's the
person defining your brand.
Jack Neff, AdAge.com: April 14, 2009
Wednesday, October 21, 2009
Simon Says:
Another 5 Rules For Marketing
2. You can't hide the corporation behind
the brand anymore - or even fully
separate the two.
Welcome to radical transparency, where
bad corporate behavior will damage your
brands, and vice versa.
Jack Neff, AdAge.com: April 14, 2009
Wednesday, October 21, 2009
Simon Says:
Another 5 Rules For Marketing
3. PR is a primary concern for every CMO
and brand manager. If "marketing" and "PR"
are not the same department, tear down
the wall. Spend time deciding whether PR
is underleveraged in your organization.
Jack Neff, AdAge.com: April 14, 2009
Wednesday, October 21, 2009
Simon Says:
Another 5 Rules For Marketing
4. Cause marketing isn't about
philanthropy, it's about "enlightened self-
interest." Don't be ashamed of your profit
motive, because great branding and doing
good are increasingly one and the same.
Jack Neff, AdAge.com: April 14, 2009
Wednesday, October 21, 2009
Simon Says:
Another 5 Rules For Marketing
5. The volume and quality of your earned
media will be directly proportional to the
impact and quality of your product and
ideas.
Jack Neff, AdAge.com: April 14, 2009
Wednesday, October 21, 2009
Hype You Can Believe In:
Wednesday, October 21, 2009
Hype You Can Believe In:
The “Blended” Opportunity:
Blogs • Online Magazines
• Trade Sites • Fan Sites
• Twitter • Facebook • MySpace
• Delicious • Digg • Flickr
Combined With Your Own
Marketing Strategy Vehicles
Wednesday, October 21, 2009
The Toolbox
Wednesday, October 21, 2009
What These Are:
Tools To Build Traffic & Drive
Customers to Destinations
Through New Media &
Social Networking
Wednesday, October 21, 2009
What These Are Not:
A Replacement For
A Marketing Strategy
A Replacement For
A Brand Strategy
Wednesday, October 21, 2009
New Tools Augment
They Do Not Replace
Tactics Not Strategy
Wednesday, October 21, 2009
What You Must Do:
Build Following On The Social
Network Sites You Choose
Get Found:
Twellow, WeFollow, Just Tweet It -
Lots of Tools To Mark Your Scent
Post Interesting Content
Wednesday, October 21, 2009
Influence Over
Reach
Wednesday, October 21, 2009
SMACKDOWN:
Social
Networking
vs
Ecommerce
Wednesday, October 21, 2009
Two Types of Social
Networking
Public & Proprietary
Wednesday, October 21, 2009
Roll Your Own
Social Networking Site
Wednesday, October 21, 2009
Wednesday, October 21, 2009
Wednesday, October 21, 2009
Ecommerce
Is PRODUCT.
Social Media
Is CONTENT.
Wednesday, October 21, 2009
Drive Traffic With Content:
The Usual Suspects:
New Products
New Features
Store Openings
Mergers/Acquisitions
Expert Advice
How-To
Industry News
Wednesday, October 21, 2009
Nothing But Headlines
& Deals Will Fail.
Personality Sells
People Follow People
They Find Interesting
Wednesday, October 21, 2009
Who Does It Well?
Wednesday, October 21, 2009
Who Does It Well?
Wednesday, October 21, 2009
Who Does It Well?
Wednesday, October 21, 2009
Who Does It Well?
Wednesday, October 21, 2009
Growth: 2007-2008
Social Networks & Blogs More Popular Than Email
More than two-thirds (67%) of global online population visits social
networks and blogs, and participation in these “member
communities” is now the fourth most popular online category
Wednesday, October 21, 2009
Growth: 2007-2008
Wednesday, October 21, 2009
Growth: 2007-2008
Wednesday, October 21, 2009
Use The Tools
Wednesday, October 21, 2009
Get Started
Create That Great
Piece of Content
Something Relevant, Like...
Wednesday, October 21, 2009
Wednesday, October 21, 2009
Seed Multiple Sites w/Ping.fm
Over 30 Social Networking Sites!
Wednesday, October 21, 2009
Select Your Sites
Selected Networks
Wednesday, October 21, 2009
Twhirl Is a Twitter Interface
Wednesday, October 21, 2009
Twhirl Pushes To Ping.fm
Enter Ping.fm Key
Wednesday, October 21, 2009
Post InTwhirl
Hit Send
Wednesday, October 21, 2009
Ping.fm Pushes To Twitter
Wednesday, October 21, 2009
Ping.fm Pushes To Facebook
Wednesday, October 21, 2009
Ping.fm Pushes To Delicious
Wednesday, October 21, 2009
Push Content To Where
Your People Are
Wednesday, October 21, 2009
Drive Your People
To Destination
Wednesday, October 21, 2009
Good Content Equals
Good Response
Wednesday, October 21, 2009
Unexpected Result:
Chippendale Response Hits
Record Levels!
Wednesday, October 21, 2009
Nick Becomes Worldwide
Internet Sensation!
Wednesday, October 21, 2009
New Tools For A New Customer
Landscape
“Push/Pull” Replaced by “Engage”
Brand Conversation is Happening
- With or Without You
Confident Enough To Sit On The
Sidelines?
Wednesday, October 21, 2009
Best Customers Sustain
Your Business Through
Hard Times.
New Customers Pull
You Through The
Apocalypse
Wednesday, October 21, 2009
Quote of the Year:
“It Ain’t Rocket Surgery”
Inbound Marketing Summit, October 2009
Wednesday, October 21, 2009
Connect with Jay:
Supergroup.ning.com
Twitter/Facebook/
FriendFeed
@JayDunnOnline
Wednesday, October 21, 2009
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