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Employee Training & Development

Employee Training & Development

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  • By Michele
  • By Michele
  • By Michele
  • To enhance their knowledge, attitudes or skills SHRI – Singapore Human Resource Institute – they call it Learning and Human Capital Development instead of training of development =)))
  • Exxon Mobile - Job rotation typically happens after your first two years on the job, and your performance in your first assignment will determine your next position in the Company. Job rotation can be inter-Departmental, or from one ExxonMobil affiliate to another. International assignments are also a definite possibility. Learning Management System. The Ministry of Defence was the first to experiment with computer-based learning many years ago. It has now introduced a programme called "Spot-On" which stands for "self-paced, on time, on need". Spot-On has reduced the in-camp training time of our national servicemen by offering part of this training online.
  • By Qi Chun E-Human Resource Management HR Communications Quality Work-Life Health & Employee Wellness Workplace Safety & Health Corporate Social Responsibility Fair Employment Practices HR & Management Consultancy Service Provider Internationalization/ Globalization of Business
  • By Michele
  • There are many reasons why companies provide training for their employees and here is a survey done by the Ministry of Manpower of Singapore 2 years ago. There are many purposes of training and some of them include improving productivity, service quality and also to cater to changes in the workplace. From the survey, you can see that the
  • We have also noticed a new trend in companies where they choose to provide training for employees in order to retain them. As you can see from this statistic taken from a survey conducted by the Singapore Human Resource Institute, many companies are offering Opportunities for continuous learning as a way to retain their staff. From this survey, you can see that employees themselves are beginning to see the importance of training and are looking for companies who offer them training to help them improve their job skills and perhaps hope for higher pay and employability. I shall now hand over to Qi Chun who will tell you more about the Challenges and Benefits of Training & Development.
  • By Sophie StarHub takes the training and development of its employees very seriously as the company has to adapt to frequent changes very rapidly. Increases efficiency.( by teaches employee communication skills) satisfied customers who will stay on with StarHub Current affairs briefing (keep staff in the know)
  • Converting to permanent staff
  • By Lisa
  • By Lisa
  • By all
  • By Raymond. Include SDF.
  • By Raymond. Include SDF.

Final Project Slides Final Project Slides Presentation Transcript

  • Employee Training & Development Group 9 Members Involved: Lisa, Michele, Qi Chun, Sophie, Raymond, Song Jie
  • Lifelong Learner Awards
  • Project Question:
    • “ Training and development is a sub-activity of most organizations which place higher premiums on other activities”.
    • Discuss with reference to the context of Singapore how Singapore companies “wrestle” with the challenges of achieving higher economic outputs while at the same time also caring for its employees by training & developing them.
  • Scope of Presentation
    • Introduction to Training & Development
    • Types of Training
    • Activities in Organization
    • Challenges & Benefits of Training
    • Is it really a “wrestle”?
    • Purposes of Training
    • Conclusion
  • Introduction to Training & Development
    • Training : the process of improving people’s knowledge and skills (in term of current job).
    • Development : the process by which people obtain skills and gain experience to succeed in their future tasks.
    Learning & Human Capital Development
  • Types of Training
    • Internal / External Training
    • On-The-Job Training (incl. job rotation)/ Off-The-Job Training
    • E-learning (e.g. IVLE)
  • Activities in Organizations Typical Organization:
    • HR Practices in:
    • Manpower Resourcing & Planning
    • Strategic HR
    • Performance Management
    • Quality Work-Life
    • Talent Management, Retention & Succession Planning
    • Employee Relations & People Management
    • Compensation & Rewards Management
    • and many more…
    • Training & Development
    • Discuss with reference to the context of Singapore how Singapore companies “wrestle” with the challenges of achieving higher economic outputs while at the same time also caring for its employees by training & developing them .
    Reviewing of Project Question: “ Wrestle” (v.): To contend or struggle (Balancing profits and costs)
  • Purposes of Training Source: Top Reasons for Providing Structured Training , Manpower Research and Statistics, MOM. Employer Supported Training, 2006.
  • Purposes of Training (cont.) Source: January survey on Attracting & Retaining Staff by the Singapore Human Resources Institute (SHRI) and Remuneration Data Specialists (RDS) of 183 private and public sector employers
  • TRAIN OR LOSE THEM
    • 'Staff turnover deters some employers from continually upgrading their employees. But the fact is that if we do not train our employees, they will also look elsewhere.'
    • MR KOH JUAN KIAT, executive director of Singapore National Employers Federation
  • Challenges in Training Source: Top Reasons for Not Providing Structured Training , Manpower Research and Statistics, MOM. Employer Supported Training, 2006.
  • Benefits of Training Source: Manpower Research and Statistics, MOM. Employer Supported Training, 2006.
  • Is there really a “wrestle”?
    • Training is needed for:
    • Work requirements.
    • Dealing with the changing economic environment.
    • Boosting economic profits.
    Increase in Training & Development Decrease in Economic Profits? (Interview with Ms Teeba Ganeson, Manager of Customer Service, StarHub)
  • Training & Development in StarHub
    • Company’s Perception Towards Training & Development:
    • Teaches employees vital communication skills
    • New employees must go through 2 months compulsory training course
    • Developing courses for team leaders
    • Bonding programs for staff to increase team efficiency
    • Skill upgrading programs for permanent staff
    • Current affairs briefing
    • Every manager has HR roles
  • Challenges in StarHub’s Training & Development
    • Ensure that training is up-to-date in a competitive and unpredictable industry
    • When Training & Development backfires!!
    • Staff resigns right after training and joins rival company.
    • Using of contract to deter such incidents (9 months).
  • Results of Training?
    • On 13 February 2008,
    • StarHub reported that its 2007 full-year operating revenue expanded 12% to cross the S$2 billion mark. For 4Q-2007, revenue also saw double-digit growth of 14% to S$539 million.
    • (Source: StarHub Corporate Website)
  • Is there really a “wrestle”?
    • How about Small and Medium-Sized Enterprises (SMEs) in Singapore?
    • Partly, in the short run.
    • Reasons:
    • Tight budget
    • Expensive training courses
    'They are working with tight manpower. Training means downtime,' says Mr Teva Raj, director of the Centre for Urban Greenery and Ecology (CUGE). From The Straits Times, 8 th Mar 08: “Singapore: Skills upgrade - the next frontier ” Skills Development Fund (SDF)
  • Conclusion
    • Employee training & development is an essential activity for any organization to focus on.
    • No doubt on the benefits of training.
    • Training improves productivity and sustains growth increase profits.
    • There is not much “wrestle”, depending on size of an organization.
  • Conclusion Dr Ng Eng Hen Minister for Manpower and Second Minister for Defence Improvements in productivity are the only “sustainable” way to deal with cost increases. From TODAY, 6 th Mar 08: “The Employer’s Dilemma, Keeping Costs Down vs. Retaining Staff”
  • Q & A Members Involved: Lisa, Michele, Qi Chun, Sophie, Raymond, Song Jie
  • “ Wrestle” between Increasing Profit and Training Staff
    • “ Wrestle” (v.): to engage in deep thought, consideration, or debate; or to move, maneuver, or force with difficulty.
    Sheralyn Tay (6 th Mar 08), “The Employer’s Dilemma: Keeping Costs Down vs. Retaining Staff” , TODAY "Compensation and benefits: investing in your human capital" in HRM Singapore. 4(6):30-33. Chin Lian (8 th Mar 08), “Singapore: Skills upgrade - the next frontier ” , The Straits Times References:
    • Problems faced in S’pore:
    • Increasing inflation rate
    • Rising wages
    • Fierce competition in tight labor market
    • Slow growth in productivity
    Is there “wrestle” between increasing profit and training staff ? Attract & Retain staff TRAIN OR LOSE THEM 'Staff turnover deters some employers from continually upgrading their employees. But the fact is that if we do not train our employees, they will also look elsewhere.' MR KOH JUAN KIAT, executive director of Singapore National Employers Federation
  • Solutions/ Actions for Attracting & Retaining Staff
    • Other Solutions:
    • Developing higher variable bonuses/ wage hikes
    • Ramping up job redesign
    • Automating processes
    • Reducing excesses
    Source: January survey by the Singapore Human Resources Institute (SHRI) and Remuneration Data Specialists (RDS) of 183 private and public sector employers Government can also provide tax incentives and subsidiaries (esp. SDF) to companies to grow productivity.