Uk consumer satisfaction index 2012 electricals


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Amazon has recorded a marginal decline of three points in its overall score of 163. However, this is enough to regain second place, having dipped to third last time, thanks to Asda’s fall from second to seventh place.

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Uk consumer satisfaction index 2012 electricals

  1. 1. UK Consumer Satisfaction Index 2012 ElectricalsUK Consumer Satisfaction Index 2012 for electricals is based around individual retailers andprovides a highly detailed, data-rich overview of a retailers customers, drawing on anationwide survey of 6,000 shoppers each year.Features and benefits Measure and rank your performance in customer satisfaction in the sector and assess how this has changed using six years of history (2007–12). Includes ratings for price, range, quality, service, convenience, ambience, layout, and facilities. Use these to understand strengths and weaknesses. Identifies the biggest CSI winners and losers in electricals this year, highlighting those that pose the greatest threat to your business.Your key questions answered What is driving satisfaction for different retailers in electricals? Which retailers have improved the most? What are your competitors strengths and weaknesses and how can you exploit them by adapting your own strategies? How are drivers of satisfaction changing in terms of importance in the consumers eyes? What impact is the economy having on drivers of satisfaction?Buy this report @ has recorded a marginal decline of three points in its overall score of 163. However,this is enough to regain second place, having dipped to third last time, thanks to Asda’s fallfrom second to seventh place.As was the case in 2011, Comet and Currys have posted the two highest scores for range at44 and 40 points respectively. As specialists, the two retailers are able to dedicate theirentire estates floorspace to electricals, allowing them to stock a wider range of items.Asda has yet again come out top for price, despite a drop of nine points to 62. However, thestrength of its price-oriented strategy may have obscured other attributes.
  2. 2. Major points covered in Table of Contents of this report include:EXECUTIVE SUMMARYAbout CSISummary of findings – ElectricalsJohn Lewis leads the way yet againAmazon regains second place in spite of lower scoreSpecialists top for rangeDespite excelling on price, Asdas overall score nosedivesTesco best for convenienceArgos stagnatesSYNOPSIS AND COMPARATIVESElectricalsRANKINGSOverall ranking – electricalsWinners since last year – electricalsLosers since last year – electricalsRankings for range – electricalsRankings for price – electricalsRankings for convenience – electricalsRankings for quality – electricalsRankings for service – electricalsRankings for ambience – electricalsRankings for facilities – electricalsRankings for layout – electricalsList of TablesList of FiguresBrowse reports related to Consumer Goods @ Details:Published: May 2012No. of Pages: 19Price: Single User License – US$5250 Corporate User License – US$13125
  3. 3. Contact:Priyank TiwariTX, Dallas North - Dominion Plaza,17304, Preston Road,Suite 800, Dallas 75252Tel: +1-888-391-5441sales@reportsandreports.comConnect With Us: