Rav interpersonal skills


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Rav interpersonal skills

  1. 1. Why Interpersonal skills needed?• To improve – Relationship – Working environment – Leadership skills – Productivity – All round success – Liking by others
  2. 2. Interpersonal Skills generates better leaders Interpersonal skills Personality development Leadership skills
  3. 3. What are the inputs?• Listening• Verbal communication (oral and written)• Non verbal communication• Managing criticism• Giving praise• Managing conflict situation
  4. 4. Listening• Active listening• Avoid attitudinal barriers – prejudice, – preoccupation, – casual attitude, – egocentrism• Alert to all cues and give feedback
  5. 5. Verbal communication• Oral and written• Empathise How are you I’m Fine, Sir• Alert to feedback – Mr. Verma? eye contact• Clarity• Be interesting• Delivery of your oral communication
  6. 6. Non verbal communication• Body language• Rate of speech• Voice pitch• Pronunciation• Postures, gestures• Facial expressions
  7. 7. Offering constructive criticism• Understand other person’s perspective – empathise• Criticise behaviour and not person• Avoid sounding judgmental• Avoid critical overload – avoid several complaints at a time
  8. 8. Responding to criticism• Recognise value of criticism• Understand the perspective of the person criticising• Seek constructive changes to the behaviour that prompted criticism
  9. 9. Giving praise• Power of praise – motivation• Make praise specific – praise progress – timed properly• Be sincere and honest• Never overdo praise
  10. 10. Managing conflict situation• Disagreements due to seeing, hearing and interpreting differently• Badly managed conflict damages relationship• Resolve conflict – win win situation
  11. 11. To become a good leader• Good interpersonal skills• Be proactive• Effective oral and written communication skills• Organising works effectively – Discipline in work situation – Planning and execution• Always positive thinking – using positive words
  12. 12. How to Develop Effective Interpersonal Skills• Overcoming Barriers to Communication• Tactful Conversations• Managing your Attitude• Interpersonal Relationship
  13. 13. Overcoming Barriers to Communication• Physical or environmental barrier• Language barrier• Personal or socio psychological barrier
  14. 14. Tactful ConversationsT = Think before you speakA = Apologize quickly when you blunderC = Converse, don’t competeT = Time your commentsF = Focus on behavior – not personalityU = Uncover hidden feelingsL = Listen to feedback
  15. 15. Managing your attitude Attitude High Let’s Both Win Go For It Confidence Let’s Trade Medium Yes Boss Run Away Low You in a Situation
  16. 16. Interpersonal Relationship• Become genuinely interested in other people• Call people by their names• Talk in terms of the other person’s interest• Smile• Listen
  17. 17. "There are two types of people --those who come into a room and say Well, here I am! and those who come in and say Ah, there you are.“ - Frederick Collins