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Oracle Business Intelligence for Public Sector

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  • Presentation Title Management Excellence is Oracle’s Vision for EPM and it’s purpose is to help you achieve market leadership in your industry. [CLICK: NEXT SLIDE]
  • – managing performance requires the new discipline of management excellence Our presentation today has three major parts: First, we would like to provide some detail on Oracle’s leading position in the Government enterprise software market and the challenges that we are hearing from our customers and industry analysts and leaders. Second, we would like to present how Oracle’s solutions specifically address those challenges, and examples of how customers are using Oracle’s applications and technology solutions to not only meet those challenges, but to transform their organizations and achieve greater efficiency and effectiveness. Thirdly, I will delve into the product that can enable the transformation Finally, we will recap the results achieved by Oracle customers with specific examples of their Return on Investment and highlight the unique differences of Oracle’s solutions.
  • To start, let’s get a quick understanding of the performance management challenges the public sector organizations face
  • The government has a unique and challenge set of responsibilities that require continuous innovation to Public safety – cuts across Justice, Transportation, Interior Nat’l security - Justice, Transportation, Interior, Health/Human Services, Commerce Regulatory mgmt – transportation, commerce, labor Revenue Mgmt – Example restaurants/groceries: Labor, Agriculture, Health/Human Licenses/Permits – transport, interior, housing/urban dev Legal Affairs – justice, commerce, labor Welfare – health/human svcs, HUD, Agriculture (USDA for food stamps) The value chain for Utilities is seemingly simple, however, due to regulation/deregulation, and local municipalities, it may also seem complex. In general, Electricity is Generated (nuclear, hydro-electric, solar, fossil fuel dependent)…or… Water is collected (reservoirs, desalination, etc.)…or… Natural gas is produced (by-product of Energy petroleum production) Electricity is then transmitted to a grid where it is then distributed to customers (residential & corporate) via retailers who have sold the product. Water is treated (de-chlorinated, fluorinated, etc.) and stored prior to distribution to customers Natural gas is transmitted and stored (could also include adding odorous agents) prior to customer distribution by a retail agent. While the product flow for new goods is to the right, information must flow both ways along the supply chain to increase efficiency.
  • Let's first start with defining Enterprise Performance Management. It’s not a bunch of software, nor is it just a fuzzy concept. EPM is a management discipline that allows companies to Link strategies to plans and execution, Monitor financial and operational results against goals, and applying analytics to Drive enterprise-wide performance improvement. EPM requires flexible business processes, a common foundation for management information, powerful analytic technology for modeling different outcomes and a wide range of applications for monitoring performance across the enterprise EPM is not about budgeting or consolidations, it’s not just for finance, EPM is relevant and applicable to all lines of business in all industries both commercial and public sector. How are BI and Performance Management Coming Together? The lines between corporate performance management (CPM) and business intelligence (BI) are blurring. They should not be seen as separate initiatives and technology domains, but as an integral part of an organization's IT infrastructure. Performance Management is a goal driven philosophy of how to run a Business. Performance Goals are set at all levels of the business. Agreed upon Key performance indicators are defined as a consistent way to measure the completion of a particular goal. Goals (and therefore KPIs) are aligned with a cause and affect relationship to align corporate strategy. Business intelligence capabilities are required to execute on a performance management strategy. Reporting and Analysis capabilities are needed to assiduously monitor and assess the status of all business processes individually and holistically. Gartner assert that b y 2012, Business Intelligence will become a core business competency and the applications will be pervasive driving business transformations from the strategic to the process level. Lets be clear though – BI and EPM are not in any way separate strategies, technologies or methodologies. BI is very much an enabling technology and functionality stack while the focus of EPM drives a newly strategic use of what has traditionally been tactical at best when it comes to how tools are employed within silos' and departments….
  • On the systems side, departmental systems result in data silos and prevent people from aligning their understanding of performance and their joint decision-making capability. The impact of silos is that people optimize for one function, but sub-optimize across the organization because they can’t get cross functional insight. So, People can’t manage performance across the enterprise or effectively manage top-line growth.
  • – managing performance requires the new discipline of management excellence Our presentation today has three major parts: First, we would like to provide some detail on Oracle’s leading position in the Government enterprise software market and the challenges that we are hearing from our customers and industry analysts and leaders. Second, we would like to present how Oracle’s solutions specifically address those challenges, and examples of how customers are using Oracle’s applications and technology solutions to not only meet those challenges, but to transform their organizations and achieve greater efficiency and effectiveness. Finally, we will recap the results achieved by Oracle customers with specific examples of their Return on Investment and highlight the unique differences of Oracle’s solutions.
  • Strategy to Success isn’t just for commercial enterprises – it also applies to Public Sector. Our framework can be used in both public and private sectors and is relevant to all C-Level execs – not just CFO’s. The flagship customer of achieving management excellence in Stakeholder Reporting is City of New York. Michael Bloomberg the Mayor of NYC
  • Presentation Title Customers need to ensure they have an information platform that can scale at the same rate as the growth in their business while still providing a secure, always-on, analytically rich platform able to solve complex business problems….
  • – managing performance requires the new discipline of management excellence Our presentation today has three major parts: First, we would like to provide some detail on Oracle’s leading position in the Government enterprise software market and the challenges that we are hearing from our customers and industry analysts and leaders. Second, we would like to present how Oracle’s solutions specifically address those challenges, and examples of how customers are using Oracle’s applications and technology solutions to not only meet those challenges, but to transform their organizations and achieve greater efficiency and effectiveness. Finally, we will recap the results achieved by Oracle customers with specific examples of their Return on Investment and highlight the unique differences of Oracle’s solutions.
  • The second aspect of Oracle’s EPM System is our suite of packaged performance management applications. These solutions are best in class and rated #1 in their respective categories. They’re easy to manage, fast to deploy aligning the flexibility needs of the business with the manageability requirements of IT. Our strategy management solutions support the Balanced Scorecard framework enabling you to clearly communicate your strategy, align resources and initiatives to your goals and track performance across KPI’s. From a planning perspective, Oracle offers the most complete set of operational and financial planning solutions. Our solutions address everything from long-range strategic planning, cash flow planning to sales & operations planning to workforce and capital planning to financial budgeting and forecasting. Our Integrated Business Planning framework is the first in the industry and can help you align your operations and financial plans into a single consistent forecast for the next quarter, the next year or the next decade. In the spring of 2008, we’ll be introducing a new application for defining your profitability model for your business. Built on the same foundation as our existing applications, this exciting new solution will help define, manage and monitor profitability down to the customer, branch, product, business level. From a financial reporting and compliance point of view, we offer the market leading solution for improving your financial close cycle time. With a single solution, you can meet the rapidly changing management reporting needs as well as the regulatory and tax reporting requirements.
  • So simply put EPM is about Linking strategies and plans to execution…. Monitoring results against goals and applying analysis to drive an iterative process of Enterprise wide performance improvement. And its Business Intelligence which for a large part facilitates these activities at an analytical and functionality based level by delivering consumable data and interactivity to data once acquired and appropriately managed by the System
  • Presentation Title This slide highlights the fact that insight comes from a user if he/she has access to proper information. In this example you may discuss that customer satisfaction has dropped significantly, and so have customer payments. The reason was that in order to improve his/her cash flow the procurement manager decided to delay supplier payment with an x-amount of days. As a result supplier delivery went down with some days, and hence customers experienced delay in delivery as well. For any given BI solution it is important that problems can be analyzed across the entire value chain.
  • Presentation Title
  • At Oracle, we understand both, the importance of delivering compelling front end user functionality as well as driving proportionately greater capability below the waterline…. Starting with a robust infrastructure underpinning a solid BI foundation and facilitating a combination of BI and Performance Management applications – the key functionality from all of which are delivered through an intuitive and contextually relevant and individually important workspace. We firmly believe that true BI success is about the competent Acquisition, holistic Management and meaningful Consumption of Enterprise information assets
  • Presentation Title You can see that each part of the flow is supported by prebuilt reports and navigations that allow users to easily drill to further levels of detail as required. In fact, since our products are built to capture information at the transaction line level users can easily drill from the summary information to the most atomic level of information required. Ultimately this allows the user to not only monitor progress on an objective but easily navigate the right information so that in the end any required corrective action can be proactively taken.
  • Presentation Title Data is enriched through automated processes as well as by users. The automated processes are mostly described in Information Management.
  • Presentation Title This is an example of a complex calculation embracing multiple data enrichment techniques. Detailed expenses / Summary expenses Allocation methods – Summary to detail Calc engine enables this – not suited for relational
  • Presentation Title In the sense of information creation, this is where raw data is crunched so that statistical models are created about next best actions, customer behaviour, employee behaviour, etc. The typical enrichment that is created her is the perceived percentage of success for the next best action to take. Data analysts can mine data with Oracle Data Miner's easy-to-use wizards that guide them through the data preparation, data mining, model evaluation, and model scoring process. As the data analyst transforms the data, builds models, and interprets results, Oracle Data Miner can automatically generate code needed to transform the data mining steps into an integrated data mining/BI application Spreadsheet Add-in can mine data stored in excel or oracle from excel. The Oracle Spreadsheet Add-In for Predictive Analytics enables Microsoft Excel users to mine their Oracle Database or Excel data using simple, "one click" Predict and Explain predictive analytics features. Predictive analytics provide automated methodologies that simplify data mining. Using Predictive Analytics, many more users can harness the power of Oracle Data Mining without requiring them to possess the knowledge of advanced data analysts. Predict and Explain require Oracle Database Enterprise Edition (EE)'s Oracle Data Mining Option. Explain makes it easy for users to better understand their data. Microsoft Excel users simply connect to an Oracle Database, either select a table or view, or point to data in an open Excel spreadsheet, select a target attribute of interest, for example "high value customers", and press Ok. Explain sifts through the data searching for attributes that have the greatest influence on a target attribute, ranks them in order, and displays the results in Excel. Predict enables users to make "better" predictions because the prediction is based on observed data and hidden patterns found by Oracle Data Mining. For each unique ID in an Oracle table or view or Excel spreadsheet row (for example, for each customer, part, or patient), Predict automatically digs through the data, builds a predictive model, and applies that model to the data to make predictions. Predict makes predictions about whether a record in a table or Excel spreadsheet belongs to a certain class. Predict can also predict a numeric value, e.g., the value of a home, income, or cost. Predict provides a confidence probability or likelihood for each prediction based on existing data and patterns observed Also, embedded in applications from SPSS Clementine & partnership with Inforsense
  • Oracle has closed the Business Insight Gap with our market-leading, performance management-based Common Enterprise Information Model. The Common Enterprise Information Model is where organizations can define important business-driven items like KPIs, reporting structures and organization with consistent definitions, control access by end-users with role-based views and have a centralized, well-defined model driven approach to the business. The result is that you can seamlessly link the leading BI Server, Oracle BI Suite EE Plus with the leading OLAP Server, Hyperion Essbase to have a seamless, unified foundation for all business intelligence and enterprise performance management.
  • Presentation Title This is the lead into the next presentation which is about using the information.
  • We lead across every major industry and every part of the world The number of Oracle analytics customers is around 10,000
  • Presentation Title Only Oracle can offer an end to end solution that covers from storage to strategic application That provide the scalable foundation to support the needs of all business users, personalize it based on their role through the BI Applications, and a forward looking analytic engine for developing new scenarios

Transcript

  • 1. Putting Data to Work Ravi Tirumalai Director, EPM/BI/GRC- Asia Pacific
  • 2. The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
  • 3.
    • Govt Performance Management Challenges
    • Deploying a Performance Management System- Case Study
    • Oracle B usiness Intelligence
    • Q&A
    Agenda
  • 4. Govt Performance Management Challenges
  • 5. The Government Value Chain: Prioritize Needs and Deliver Services for the Public Good Suppliers Agency Services Constituents Businesses Citizens Other Countries Regional Governments Labor / Services Products / Equipment Commerce Human Services Justice Labor Housing/Urban Dev Transportation Interior … Legislation Public Safety Regulations Mgmt Business Services Licenses/Permits Legal Affairs Welfare / Aid National Security … DEPARTMENTS SERVICES
    • Budget Formulation
    • Performance Reporting
    • Programs
    • Citizens Input
    • Service Delivery
    • Public Policy Priorities
    • Regulations
    • Procurement & Contracting
    • Agency Budget
    • Grants
  • 6. Budgetary & Political Pressures - Result in Greater Transparency Across Government Key Observations: Public sector performance is a key factor in the welfare of individuals and competitiveness in the economy Budgetary consolidation calls for improved prioritisation and better use of available resources Demonstration of performance restores and maintains trust between the public sector and the public Local accountability is a primary aim as well as city cohesion Access, choice, personalization, info-sharing within appropriate security & access control remains challenging Source: Performance imperative, Governance UK Treasury and Analysis Govt income will reduce in 09-10 Government borrowing will increase Political & budgetary pressures Extra efficiency savings to be delivered Consistent & Transparent Government Efficiency Accountability Decision-Making
  • 7. Governance and Accountability ERP Enterprise Performance Management Implement Performance Management Goal: How do we measure, monitor and report on our government performance and social responsibilities in a sustainable manner? Solution: Deploy Pervasive Intelligence Across the Enterprise Methodology: World Class 1. Rationalize management systems 2. Fact based decisions 3. Link analytics to transactional systems
  • 8. Performance Management – A discipline Both, enabling and driven by Strategy
    • Monitor strategies to plans and execution,
    • Analyze financial and operational results against goals, and applying analytics to
    • Plan enterprise-wide performance improvement.
  • 9. Data Silos Inhibit Effective Collaboration
    • Delayed, inaccurate reporting
    • Conflicting, department-biased results
    Program Data Field Offices Operations Finance Programs Analyses, Reports Executives IT
    • Lack of business performance insight
    • Sub-optimal enterprise performance
    Operations Data 1 Finance Data N Finance Data 1 Operations Data N Data Warehouse Field Office Data
  • 10.
    • Govt Performance Management Challenges
    • Deploying a Performance Management System- Case Study
    • Oracle B usiness Intelligence
    • Q&A
    Agenda
  • 11. City-wide performance reporting, New York city
    • Launched on New York City’s website February 2008 .
    • Includes reporting data from more than 40 City agencies and organizations.
    • Covers reporting periods from July 2002 (Fiscal 2003) to the present.
    • Data is updated monthly, quarterly, or annually depending on the specific measurement.
    • There are more than 500 performance measures reported in the CPR tool .
    www.nyc.gov -> “cpr”
  • 12. City-wide approach - Themes
  • 13. Management Excellence in Local Government
  • 14. CPR – Newyork State
  • 15. Sustainability Reporting – Newyork State http://www.nyc.gov/html/ops/planyc/html/home/home.shtml
  • 16. Stimulus Tracker http://www.nyc.gov/html/ops/nycstim/html/summary/summary.shtml
  • 17. Continuous improvement " CPR is trend-based , not target-based. It compares current performance to performance during the same time last year providing a short-term performance trend or 'snapshot,' intended to be used for real-time decision-making.  It quickly highlights performance that is trending in a negative direction , providing early warning for areas that need attention through the use of color coding ." Press release, PR- 050-08, February 14, 2008, MAYOR BLOOMBERG UNVEILS CITYWIDE PERFORMANCE REPORTING (CPR)
  • 18. “ It’s Not About The Report, But About What’s In It ” BI - The Core of the Matter
  • 19.
    • Govt Performance Management Challenges
    • Deploying a Performance Management System- Case Study
    • Oracle B usiness Intelligence
    • Q&A
    Agenda
  • 20. Oracle’s Performance Management Applications Copyright © 2008, Oracle and/or its affiliates. All rights reserved. PERFORMANCE MANAGEMENT APPLICATIONS Strategy Management Business Planning Profitability Management Financial Reporting & Compliance EPM Workspace OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Business Process OLAP Fusion Middleware Business Intelligence Foundation BI Applications EPM Workspace Excel XML
  • 21. BI is the Analytical Foundation for EPM Oracle Leading in the Confluence of BI and EPM BI
    • Monitor
    • Detect
    • Integrate
    • Analyze
    • Calculate
    • Report
    • Guide
    • Model
    • Visualize
    • Predict
    • Alert
    • Drive Action
    Monitor strategies to plans and execution Analyze financial and operational results against goals, and apply analytics to Plan enterprise-wide performance improvement EPM Consume Manage Acquire
  • 22. Insight is Created by Linking Information Marketing Procurement & Spend Fulfillment Management Financials Human Resources Employee Productivity Compensation Compliance Reporting Workforce Profile Retention Analysis Return on Human Capital General Ledger Accounts Receivable Accounts Payable Cash Flow Profitability Expense Management Revenue and Backlog Inventory Fulfillment Status Customer Status Order Cycle Time BOM Analysis Direct / Indirect Spend Buyer Productivity Off Contract Purchases Employee Expenses Purchase Cycle Time Supplier Performance Campaign Effectiveness Citizen Insight Product Propensity Loyalty & Attrition Market Basket Analysis Campaign ROI Service & Contact Center Service Effectiveness Citizen Satisfaction Resolution Rates Service Rep Efficiency Service Cost Churn & Service Trends
  • 23. Business Intelligence from any angle Essbase integrated into the BI Server
    • Interactive dashboards
    • Pervasive deployment
    • Simplified Business Model
    • Federated query
    • Access to any data
    • Hot pluggable
    • What-if
    • Forward-looking
    • Modeling
    • Planning
    • Allocations
    • Predictions
    Common View of All Data BI SERVER ESSBASE RTD OLTP & ODS Systems SQL Server, DB2, Teradata… OLAP Oracle Data Warehouse SAP, Oracle, Siebel, PeopleSoft Excel XML Business Process Dashboards Spreadsheets Alerts Reports Scorecards Analytic Apps
  • 24. More Than Just Dashboards and Reports Value of BI Applications Lies Under the Surface
    • DASHBOARDS& REPORTS
    • Prebuilt best practice library
    • SUBJECT AREAS
    • Many metrics and dimensional attributes not surfaced by prebuilt dashboards and reports
    • Possibilities are endless
    • Incremental work to build more content from this foundation
    Workspace BI Foundation Infrastructure Performance Management Apps . BI Apps Consume Acquire Manage
  • 25. From Warehouse to Workspace Workspace Data Warehouse BI Foundation (BI Server) Data Sources
    • User Roles, Preferences
    • Simplified View
    • Logical SQL Interface
    PRESENTATION LAYER
    • Dimensions
    • Hierarchies
    • Measures
    • Calculations
    • Aggregation Rules
    • Time Series
    SEMANTIC OBJECT LAYER PHYSICAL LAYER
    • Map Physical Data
    • Connections
    • Schema
    Manage
    • Interactive Dashboards
    • Ad Hoc Analysis
    • Reporting & Publishing
    • Disconnected & Mobile Analytics
    • Proactive Detection & Alerts
    • MS Office Integration
    Consume Acquire
    • Single Database
    • Multiple schemas, logical separation
    • Staging Data Layer (SDL)
    • Foundation Data Layer (FDL)
    • Access and Performance Layer (APL)
    Security
  • 26. Aligning to Strategy
    • Accountability maps
    • Strategy maps
    • Cause and effect maps
  • 27. How the Scorecard System Works E-MAIL ALERT Send e-mail alert when a problem is detected Analyze Fix Business Intelligence STRATEGY ANALYSIS
  • 28. Top-down + Bottom-up Strategy Management Start Anywhere Approach Hyperion Performance Scorecard + Oracle BI Tools Oracle BI Foundation +
  • 29. Querying and Analyzing Analytic Workflows – Financial Analytics example Following a thread of analysis through multiple passes
  • 30. How can we turn the masses of data into clear insight? Data Sources Enrichment of data creates information that leads to insight Delivering Insight Information Creation ?
  • 31. What is Data Enrichment? Automated and/or by knowledge workers
    • Transforming
    • Aggregating
    • Allocating
    • Calculating
    • Extrapolating and Predicting
    • Planning, Budgeting and Forecasting
    • Linking – ‚joining the dots in data‘
    In such a way that it is structured, meaningful, in context and valid
  • 32. Allocations
    • A method to break down (allocate) company resources/targets to lower actionable levels of an organisation
    • Typically made top-down across several dimensions describing the business
      • Accounts, cost centers, products, activities, customers, platform, channel, sales group
    • Multiple algorithms can be used
      • Conditional, proportional, seasonal, spreading
      • Can also be accomplished by counterpart negotiation/auctioning
  • 33. Profitability embraces all of this Profitability – allocation, aggregation, calculation….
    • Profitability analysis challenges:
      • Measuring customer value
      • Calculating product profitability & contribution margin
      • Calculating Business Unit profitability
      • Cost to serve in Public Sector and Regulated industries
      • Managing Shared Service allocations
    • Requires Calculation power
      • Ease of defining cost allocations methods
      • Aggregations
      • Load data at any aggregate level
      • Ability to perform multiple calculation passes
      • Determine fully loaded costs
  • 34.
    • Sifts through data to find hidden patterns, discover new insights, and make predictions
      • Predict customer behavior
      • Predict or estimate a value
      • Segment a population
      • Identify factors more associated with a business problem
      • Find profiles of targeted people or items
      • Determine important relationships and “market baskets” within the population
      • Find fraudulent or “rare events”
    Extrapolating and Predicting Oracle Data Mining
  • 35. Oracle’s Unified BI Foundation Meeting All BI Pyramid Needs Essbase Oracle BI Suite EE Plus Common Enterprise Information Model
    • Consistent definitions
    • Role-based views
    • Model-driven
    • What-if
    • Advanced Analysis
    • Predictive Analytics
    • Interactive Dashboards
    • Ad-hoc query
    • Report Publishing
  • 36. Capabilities And Needs
    • Planning, Budgeting and Forecasting
    • Linking
    • Data Integrator, BI Applications
    • OLAP, Essbase, BI Server, Data Integrator
    • OLAP, Essbase
    • OLAP, Essbase, BI Server, Statistics
    • OLAP, Essbase, RTD, Data Mining, Crystal Ball
    • OLAP, Essbase, Planning
    • OLAP, BI Server & Essbase, Data Integrator
    Key Oracle Components Need
    • Transforming
    • Aggregating
    • Allocating
    • Calculating
    • Extrapolating and Predicting
  • 37. Putting Data to Work How to make information actionable?
    • Deliver information timely
    • Provide information in context
    • Provide information where needed
    • Provide information to every stakeholder
    Remember: Information is useful only if it drives someone to take action…… Information use & interaction Information Management Information creation & enrichment
  • 38. Oracle Leads Across All Industries Retail Aero / Industrial Insurance / Health Life Sciences Travel & Transport Communications Public Sector Finance / Banking Consumer Goods High Tech
  • 39. Extreme Intelligence From Storage To Scorecard
    • Performance Management Applications
    • Business Intelligence Applications
    • Business Intelligence Technology
    • Oracle Database,
    • Sun-Oracle Database Machine & Exadata Storage Server
  • 40. In Summary : Oracle BI – Key Benefits KEY BENEFITS Insight
    • Compare operational results to plans in real-time
    • Quickly identify and respond to problems & opportunities
    • Drive decision making with better targeting
    • Increase accountability
    Align strategy and tactics
    • Manage and execute at all levels based
    • Improve efficiency and reduce costs
    • Identify and replicate operational best practices
    Leverage existing data, applications, and IT staff
    • Add value and insight to CRM and ERP applications
    • Get faster time-to-value with lower cost and risk
    • Lower the total cost of ownership
  • 41.  
  • 42.