This is a model I have been working on for a couple years, and is based on McKinsey's Consumer Decision Journey (2009) body of research. Feel free to reach out with questions, comments, builds of feedback.
What's important, is that we all begin experimenting as we pivot, but to practice discipline in measuring and learning in this new and emerging environment.
Please feel free to apply this strategy, test, tweak, and let me know how it works or doesn't... Cheers!