“ HIPAA” ( Health Insurance Portability and Accountability Act )
Interchange US health care system : Improve the efficiency and effectiveness of nation healthcare system
Medline committed to insure HIPAA compliance by regulations : Developing and maintaining effective educational programs for training the internal staff and external staff following counter part country.
HIPAA compliance requirements : User ID & password, role based access, context-based access, user-based access, user authentication, personal identification number & auto log off from the application if no activity is performed for a certain time.
Note: “HIPPA” is an acronym for the Health Insurance Portability & Accountability Act of 1996. Also known as the Kennedy-Kassebaum Act.
Fact: 58-63% of costs to call centers operating in the US/UK is directly linked to man power costs. India only spends 33-40% of costs on man power. This includes training, benefits and other incentives for labor.
Outsourcing moving up the value chain June 10, 2010 (8:15 AM)
“ Transcription work will be typed as instructed by demographics: A line with a minimum of 65 characters will be considered a line.
ASCII is NOT a “keystrokes” method
Rate calculation & duration
55 Cent U.S. Dollars per line
Invoice must be submitted 20 th day of each month, and Medline will pay to Health-line within 60 days, except for weekends, holidays and Acts of God.
Medline will pay an additional turnaround incentive per 65 character line per file as follows:
Warranty of Quality work
100% medical terminology required
98%+ assured accuracy required except medical terminology
Note: ASCII characters include most characters with the following exceptions: Formatting, such as bold, underline, italics, text books and printer instructions
“ Headers and Footers” and the default “Templates” on each report will not be counted in the line count for billing purposes.
Contractor shall not be entitled to or qualified under any employee benefit plans
Terms & condition
No direct contact with Hospitals & other agents – (Optional)
No other Medical work without information & confirmation
By either Medline or Contractor, in the event of willful dishonesty, fraud or criminal acts by the other party or its officers, employees or agents that detrimentally affect the business of the offended party.
Option to Extend
This Agreement, upon the expiration of the term established and shall automatically renew for consecutive three-year terms unless either party, at least Forty-five(45) days prior to the then-current term, gives notice of its intention not to renew.
APPLICABLE LAWS AND DISPUTE RESOLUTION
Arbitration shall be in accordance with the commercial rules of the American Arbitration Association and shall be conducted in Dallas County, Texas unless the parties mutually agree otherwise.