These are all great definitions, but we believe the best is this:
"A brand is a collection of perceptions in the mind of the consumer." Why is it best? Well, first of all it is easy to remember, which is always useful! But it is also best because it works to remind us of some key points:
This definition makes it absolutely clear that a brand is very different from a product or service. A brand is intangible and exists in the mind of the consumer.
This definition helps us understand the idea of brand loyalty and the 'loyalty ladder'. Different people have different perceptions of a product or service, which places them at different points on the loyalty ladder.
This definition makes it clear how to build a brand. A brand is built not only through effective communications or appealing logos. A brand is built through the total experience that it offers.
A minister, a priest and a rabbi went for a hike one day. It was very hot. They were sweating and exhausted when they came upon a small lake. Since it was fairly secluded, they took off all their clothes and jumped in the water. Feeling refreshed, the trio decided to pick a few berries while enjoying their "freedom." As they were crossing an open area, who should come along but a group of ladies from town. Unable to get to their clothes in time, the minister and the priest covered their privates and the rabbi covered his face while they ran for cover. After the ladies left and the men got their clothes back on, the minister and the priest asked the rabbi why he covered his face rather than his privates. The rabbi replied, "I don't know about you, but in MY congregation, it's my face they would recognize."
Brand Identity is a unique set of brand associations that the brand strategist aspires to create or maintain. These associations represent what the brand stands for and imply a promise to customers from the organisation member.
- David Aaker
Creating the Brand Identity
What are my core values?
What do I stand for?
How do I want to be perceived?
What Personality Traits do I want to project?
What are the important relationships in my life?
Brand Identity - Concept
The Identity Structure Core Identity Extended Identity
What is the Soul of the Brand?
What are the fundamental beliefs and values that drive the brand?
What are the competencies of the organization behind the brand?
What does the organisation behind the brand stand for?
Extended Identity Extended Identity Organisation Person Product Symbol
A name, term, sign, symbol or design or combination intended to identify the goods/services of a seller and differentiate them from the competitor.
A Strategic Asset
Quantifiable Balance Sheet Value
Building Brand Value DIFFERENTIATION ESTEEM RELEVANCE FAMILIARITY VITALITY STATURE VALUE
Brand Customer Relationship
Brand’s particular vision & aim?
What makes it different?
What need is the brand fulfilling?
What is its permanent nature?
What are its value or values?
What are the signs that makes it recognisable?
Positioning of a Brand
Why? - Brand Promise and Consumer Benefit Aspect
For Whom?- Target Aspect
When? – Occasion when the product will be consumed
Against Whom? – Competitors
A Brand Position is the part of the brand identity and value proposition that is to be actively communicated to the target audience and that demonstrate an advantage over competing brands. Why Against whom When For whom Brand Positioning
Positioning a Battle for the Mind
Al Ries & Jack Trout
Identification, development and communication of a differentiated advantage which makes the product or service to be perceived as superior and distinctive in the prospect’s mind
Some Positioning Methods
By price v/s quality
By product user
By product class
Determine the level (Industry, organisation, product line, brand)
Identify the attributes
Locate on a positioning map
Why? - ………………
When? – . ……………..
Against Whom? – ………………
Identity Prism PICTURE OF SENDER PICTURE OF RECIPIENT EXTERNALISATION INTERNALISATION Physique Personality Reflection Self-image
Twenty top CEOs boarding an
airplane are told that the flight that they are about to take is the
feature pilotless technology.
Each one of the CEOs is then told, privately, that the software being
used to fly the aircraft is the same one that they use to run their
Nineteen of the CEOs promptly leave the aircraft, each offering a
different excuse.One CEO alone remains on board the jet, seeming very
calm indeed.Asked why he is so confident in this first pilotless
flight, and why he isn't afraid of crashing, he replies,"If it's the
same software that runs my company's IT systems, then this plane
won't even take off."
LACOSTE Identity Prism Physique Personality Reflection Self-image LACOSTE Relationship Culture Quality Shirt Tennis Golf Sportswear Crocodile Discreet without Fancy Individualism Aristocratic ideals Classicism Social Conformity And distinction Neither hyper feminine Nor hyper masculine Transgeneration Belonging to a club
Hair & Care Exercise
Brand Name or Product Name?
Danger of Descriptive Name
Taking the Copy phenomenon into account
Taking Time into account
Defining the Brand’s Platform
Why must this brand exist? Or What would consumer be missing if the brand didn’t exist?
From where does the brand speak?
What is the brand vision of the product category?
What specific mission does the brand want to carry out in its market?
What is the brand specific know how?
Where can the brand legitimately carry out its mission, in which product category?
Typical Products or actions.
Which product and actions best embody, best exemplify the brand’s values and vision
Style and language
What are the brand’s stylistic idiosyncrasies?
Whom are we addressing? What image do we want to render of the clients themselves?
Value Offering : Mc Donald’s Provide value as defined by the product, special offers, and buying experience given the price.
Food Quality : Consistently hot, good-taste at any McDonald’s in the world
Service: Fast, accurate, friendly and hassle free
Cleanliness: The operation are always spotless on both sides of the counter
User : Families and kids are a focus but serves a wide clientele.
McDonald’s Extended Identity
Convenience : McDonal’s is the most convenient quick-service restaurant –located close to where people live, work and gather; feature efficient, time saving service; and serve easy to eat food
Product Scope : Fast food, Hamburgers, children’s entertainment,
Subbrands: Big Mac, Egg Mcmuffin, Happy Meal, Extra Value Meals and others
Corporate Citizenship: Ronald McDonald Children’s Charities, Ronald McDonald House
Brand Personality: Family oriented, all-American, genuine, wholesome, cheerful, fun
Relationship: The Ronald McDonald Children’s Charities engender respect, liking and admiration
Logo: Golden Arches
Character: Ronald McDonald; McDonald’s dolls & Toy’s
Functional Benefits: Good-tasting hamburgers, fries and drinks that provide value; extras such as playgrounds, prizes, premiums and games
Emotional Benefits: Kids-fun via excitement of birthday parties, relationship with Ronald McDonald and other characters and feeling of special family times; adults-warmth via link to family events and experiences reinforced by the McDonald’s emotional advertising
McDonald’s Value Proposition
"a name, sign or symbol used to identify items or services of the seller(s) and to differentiate them from goods of competitors."
The brand is a 'mental box' and brand equity is "A set of assets (or liabilities) linked to a brand's name and symbol that adds to (or subtracts from) the value provided by a product or service… " This is an important point: brands are not necessarily positive! - David Aaker http://www.buildingbrands.com/definitions/02_brand_definition.shtml
A brand is the most valuable real-estate in the world, a corner of the consumer's mind.”
"Simply put, a brand is a promise. By identifying and authenticating a product or service it delivers a pledge of satisfaction and quality.