Oral communication

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Oral communication

  1. 1. ORAL COMMUNICATION Presented By :- Ravi Garg MBA 1st M 1212
  2. 2. MEANING Any thing said from the mouth is refer to oral communication . It includes individuals conversation with each other . It is a direct conversation . Speeches , Presentation , Discussion are all forms of oral communication . It is generally recommended where a direct interaction is required .
  3. 3. DEFINITION “ The man who think and does not know how to express what he think, he is at the same level, who as the person cannot think .”
  4. 4. CHARACTERSTICS  Two way process  Presence of sender and receiver  It can not be erased  Effect from Body Language  Day to Day Language
  5. 5. ADVANTAGES  Quick Feedback  Flexibility  Economic source  Personal touch  Removal of misunderstanding  Quickness in Exchange in Idea’s
  6. 6. ADVANTAGES  It is best way to transfer Private information.  It promotes the morale of the employees.  It is a best way to resolve the issue/conflict , disputes etc.
  7. 7. DISADVANTAGES  Unfit in Lengthy message  No Written Proof  lack of clarity  misuse of time  Presence of both parties  Unfit for written matters
  8. 8. DISADVANTAGES  It is not consider as a legal record .  it requires full attentiveness of both parties .  It is not sufficient at formal level .
  9. 9. Tips  Be Confident  Give Full Facts  Avoid use of Extra words  Maintain Eye Contact  Use Simple and famlier Words  Consider the Objective  Allow time to Respond
  10. 10. MURPHY MODEL  Murphy’s model propounded by three writers H.A.MURPHY , H.W.HILDBRANT and J.P.THOMAS . According to this model , there are six components of communication process .
  11. 11. COMPONENT OF THE MODEL (1) CONTEXT :- It is a broad field that includes country , culture , organization and external and internal cause of action . This action is based on encoding idea . (2) SENDER-ENCODER :-The sender-encoder uses symbols , usually words, that express the message. (3) MESSAGE :- It is the core idea . It consists of both verbal symbols and non-verbal symbols.
  12. 12. COMPONENT OF THE MODEL (4) MEDIUM :- The medium is the through which a message is communicated . It can be printed word , e-mail , sound etc. (5) RECEIVER-DECODER :- The receiver or listener or reader is the person who receives the message and decodes . (6) FEEDBACK :- It can be oral and written . Sender needs feedback to determine success and failure of the communication .
  13. 13. SUMMARY OF THE MODEL In short , the model described above what happens in communication . A context in which a sender choose a message to communicate . The sender must also choose the medium for the message . The receiver decodes the message and provides feedback.
  14. 14. `QUERIES

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