In 2001, stikeman Elliott adopt Hummingbird Enterprise Webtop
from Hummingbird Ltd., to build a portal for the firm’s corporate
The portal officially launched in 2002 under the name STELLA.
With help of this portal firms lawyers have easy access to the
firm’s knowledge assets.
STELLA includes an expert Database that identify lawyers with proficiency in specific areas.
Lawyers can customize the portal’s home page so that they have quick
access to the information they need most.
Q.1: What are the problems and challenges that a law firm such as stikeman Elliott faces?
Ans. Given below :
Distributed knowledge resources.
Stikeman’s Offices, employees, and knowledge resources are distributed in many locations so they are facing problem in sharing knowledge among their employees.
Unorganized Knowledge System :
Stikeman Elliott have very vast knowledge reside in the brain of the lawyer, and in the form of text documents, reports, e-mail, voice mail, brochures, but due to unorganized knowledge system they cant get the proper benefit of it.
Q.2 what solutions are available to solve this problem ?
To solve the problem of sharing, store and distribute knowledge firm have to build a proper knowledge management system.
We can take help of following Enterprise-Wide Knowledge Management System
(1) Structured Knowledge System: Which is use for Structured Knowledge like text documents, reports, presentations.
Example: KWorld from KPMG International
Question-Answer (2) Semi Structured Knowledge System: Which is use for less structured documents like e-mail, voice mail, messages, videos, digital picture etc. Example: Open Text Livelink ECM (3) Knowledge Networks: Which is use for the knowledge reside in the brain of experienced employee. Example: FAQ repository.
Q.3 How did implementing Hummingbird address these problems? How successful was the solution? Did Stikeman Elliott choose the best alternative.
Hummingbird Provides easy access to the firm’s knowledge assets.
It also provides an integrated set of knowledge
content for use worldwide.
It also provides database which identifying employee’s expertise in specific areas.
It creates appropriate classification scheme to organized the data into meaningful categories.
Hummingbird help employee in duplicating the
data once they have prepared.
Hummingbird helped Stikeman Elliot in following ways.
It enabled the firms lawyers more productive.
It shared the vast repositories of knowledge that reside in the brain of the lawyers.
Encouraged the sense of community by footing everyone
Lawyers can even customized the home page so they have quick access to the information they needed most.
Helped most Junior employees by access to important precedents.
Clients can also review and work with documents which is relevant to them.