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We (http://www.rational-tools.info) constantly implement IBM Rational tools, i.e. we face both features of the tools and their limitations in practice.
Here I will speak about probably the most important tool when it comes to support of change processes - IBM Rational ClearQuest. I will not tell you about the tool itself since there are special materials on this topic. I want only to point out that it controls all changes in a project, or rather all change requests (CR).
In ClearQuest, change requests can be of the following types:
• Enhancement request – New requirements from a client.
• Defect – Documented defect.
• Task – Planned task, task for defect correction or task for enhancement request implementation.
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