E commerce
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E commerce

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E commerce Presentation Transcript

  • 1. E-commerce
  • 2. What is E-commerce  In its simplest form e-commerce is the buying and selling of products and services by businesses and consumers over the Internet.  People use the term "e-commerce" to describe encrypted payments on the Internet.  It Brings the Universal Access of the net to the core Business Processes of Buying and Selling of Goods and Services.  We can look at e-commerce as to a subset of e-business concerning commerce
  • 3. Origins of e-commerce  E-commerce applications existed long before Internet  EDI (Electronic Data Interchange)  EFT (Electronic Funds Transfer)  Internet offered the general public the opportunity to conduct businesses online
  • 4. Benefits of E-Commerce  Reduced costs by reducing labour, reduced paper work, reduced errors in keying in data, reduce post costs  Reduced time-Shorter lead times for payment and return on investment in advertising, faster delivery of product  Flexibility with efficiency-The ability to handle complex situations, product ranges and customer profiles without the situation becoming unmanageable.  New Markets. The Internet has the potential to expand your business into wider geographical locations.
  • 5. VALUE CHAIN IN E-COMMERCE
  • 6. The process of e-commerce 1. Attract customers  Advertising, marketing 2. Interact with customers  Catalog, negotiation 3. Handle and manage orders     Order capture Payment Transaction Fulfillment (physical good, service good, digital good) 4. React to customer inquiries   Customer service Order tracking
  • 7. Impact on markets and retailers  Economists have theorized that e-commerce ought to lead to intensified price competition, as it increases consumers' ability to gather information about products and prices.  Generally, larger firms have grown at the expense of smaller ones, as they are able to use economies of scale and offer lower prices.
  • 8. Conclusions  New E-commerce is still in its formative stage.  The capabilities of the new marketplace that combines the properties of a medium with that of a global location will be exploited to redefine many products and marketplaces.  E-commerce has entered a stage of rapid and sustained development.  All of these and many others will require further experimentation, experience, observation, analysis, and research.