TIMM
–
TELECOM
NETWORK
MODULE
MANAGEMENT


Suite
presenta,on





 Luís
Rosa,
CTO
of
TO‐BE

 E‐mail:
luis.rosa@to‐be.pt

About
TO‐BE
                Page
4





                                      AGENDA

Customer
Care
              Page
9

...
SMS
Central
         Page
47





                                AGENDA

Workflow
             Page
50



Revenue
Assuranc...
To‐Be

About


1. Young
and
energeLc
company,
based
in
Portugal

2. Over
9
years
experience
in
IT,
mostly
in
Africa

3. Em...
Who
are
our
partners

What
are
we
doing?


• Complete
Telecom
soaware
soluLon

• ERP
Hermes
soaware
package
for
large
and
medium
sized
companies...
Customer
Care
‐
Concept



Clients
are
the
most
important
aspect
of
any
business
and
we

should
privilege
there
interacLon...
Customer
Care
‐
Features


The
main
purpose
of
this
soaware
is
to
help
the
operator
organize,
recruit

and
 maintain
 subs...
Customer
Care
‐
Features


• Contract
management

     •  By
network
type

     •  Post‐paid,
Post‐paid
with
credit
contro...
Customer
Care
‐
Features


• Total
or
parLal
recording
of
interacLons,
according
to
parametrizaLon

• Audit
logs
of
every
...
Interconnec,on
‐
Concept


Physical
and
logical
connecLons
between
communicaLon
networks
used
by

local
and
internaLonal
i...
Interconnect
usual
problems


• OperaLonal

     •  Lack
of
control
of
the
routes
allocated
and
their
quality

     •  Fee...
Interconnect
–
Main
Features


• Interconnect
calculaLons
near
Real‐Time

       •  InternaLonal
90%
real
Lme.

• Customiz...
TIMM
‐
Icon

TIMM‐DMP

‐

Your
Billing
and
Media,on
engine


In
modern
day
billing
there
are
two
main
concerns:

• InformaLon

• Perfor...
DMP
Running
Process





                                                The

  Begin
               Billing
   Import
to
...
DMP‐Performance




                         CDRs
Processed
per
Minute


 100000

  90000

  80000

  70000

  60000

    ...
TIMM‐Equipment


Managing
the
equipment
that
can
enter
the
network
is
more
important
for
a
CDMA
operator

than
a
GSM
or
fix...
TIMM‐Equipment
Features


• Equipment
ValidaLon

       •  Request
ValidaLon

       •  View
Ongoing
validaLons

       • ...
TIMM‐Invoicing


The
invoicing
applicaLon
is
responsible
for
gathering
the
several
inputs
from
the
various
systems

(Custo...
TIMM‐Pricing



In
an
ever
increasing
compeLLve
market,
the
creaLvity
and
Lme
to
market
are
the
two
most
important

factor...
TIMM‐Pricing


• Pricing
Tables

• Profiles

       •  Prepaid
System
Equivalence

       •  RaLng
Units

       •  RaLng
U...
TIMM‐Opera,on
Supervisor


The
OperaLon
Supervisor
is
a
general
monitoring,
configuraLon
and
informaLon
gathering
tool
of
t...
TIMM‐Provisioning


Provisioning
is
at
the
heart
of
every
OSS
system,
and
TIMM
is
no
excepLon.
Our
provisioning

engine
is...
TIMM‐Repor,ng


TIMM
ReporLng
enables
the
creaLon,
management,
and
delivery
of
both
tradiLonal,
paper‐
oriented
reports
an...
TIMM‐Repor,ng


   •  Rendering
extensions
‐
Transform
the
report's
intermediate
format
(a
combinaLon
of

      report's
l...
TIMM‐Repor,ng


• Report
Manager

• Provides
web‐based
report
access
and
management
capabiliLes.

       •  Report
Model
D...
TIMM‐Store
Management


Responsible
for
general
store
acLviLes
such
as
sales
of
equipment,
credit
recharges,
stock
managem...
Roaming
problems




• Sehlement
Agreements

     •  Lack
of
agility
when
negoLaLng
agreements
due
to
shortages
of
the

  ...
TIMM‐Roaming
Advantages


• Roaming
in
almost
Real‐Time

• Customizable
reports

      •  Use
of
Balanced
Scorecards

• Se...
TIMM‐
Scratch
Card
Management


Scratch
Cards
are
amongst
the
most
important
ways
to
recharge
your
pre
paid
account
in
dev...
TIMM‐
Scratch
Card
Management


• Scratch
card
Sales

       •  Resellers

       •  Distributors

       •  Vouchers

   ...
TIMM
–
SMS
Central


SMS
is
a
big
part
of
the
today’s
operator’s
revenue,
and
in
TIMM
we
provide
you
with
a
tool
to

take
...
TIMM‐Workflow


Workflow
is
one
of
the
core
items
of
TIMM,
being
the
interconnecLon
between
all
the
different

modules
of
the...
TIMM
–
Revenue
Assurance


Leaks
of
revenue
are
amongst
the
biggest
problems
of
the
telecom
operator
and
TIMM

presents
a
...
TIMM
–
Data
Customer
Administra,on
System


Managing
an
ISP
is
a
tricky
business,
but
DCAS
(Data
Customer
AdministraLon
Sy...
TIMM
‐
DCAS


• ADSL
Adhesion

      •  Eligibility

      •  Request
Search
/
Tickets
of
this
Process

• Telecom
Network
...
• Content
Management
System
for
Client
Area

       •  Product
Management

       •  FAQs


       •  Contacts
Management
...
ISP
–
Management



• Real
Lme
access
to
NAS
data

• Real
Lme
access
to
Radius
AuthorizaLon
and

AudiLng

• Export
to
Bill...
THANK
YOU





             commercial@to‐be.pt

Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
Timm – Telecom Network Module Management
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The TIMM software suite for telecom operators with CRM, Billing, Interconnect, Roaming and more.

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Timm – Telecom Network Module Management

  1. 1. TIMM
–
TELECOM
NETWORK
MODULE
MANAGEMENT

 Suite
presenta,on
 Luís
Rosa,
CTO
of
TO‐BE
 E‐mail:
luis.rosa@to‐be.pt

  2. 2. About
TO‐BE
 Page
4
 AGENDA
 Customer
Care
 Page
9
 Interconnect
 Page
14
 DMP
 Page
19
 Equipment
 Page
23
 Invoicing
 Page
26
 Pricing
 Page
28
 OperaLon
Supervisor
 Page
31
 Provisioning
 Page
33
 ReporLng
 Page
35
 Store
Management
 Psge
39
 Roaming
 Page
41
 Scratch
Card
Management
 Page
44

  3. 3. SMS
Central
 Page
47
 AGENDA
 Workflow
 Page
50
 Revenue
Assurance
 Page
52
 DCAS
 Page
54

  4. 4. To‐Be
 About
 1. Young
and
energeLc
company,
based
in
Portugal
 2. Over
9
years
experience
in
IT,
mostly
in
Africa
 3. Emerging
markets
are
our
biggest
bet
 4. Growing
number
of
trained
technical
human

 resources
 5. Solid
company,
respected
by
it’s
clients

  5. 5. Who
are
our
partners

  6. 6. What
are
we
doing?
 • Complete
Telecom
soaware
soluLon
 • ERP
Hermes
soaware
package
for
large
and
medium
sized
companies
 • Banking
specific
soluLons,
specially
in
payment
systems
 • Training
and
employment

centers
soaware
management
 • Business
Intelligence
business
unit
 • Strong
in
Networking
and
servers
with
several
implementaLons
in
Africa

  7. 7. Customer
Care
‐
Concept
 Clients
are
the
most
important
aspect
of
any
business
and
we
 should
privilege
there
interacLon
and
communicaLon
.
 To
 reach
 this
 objecLve
 it
 is
 important
 to
 have
 a
 good
 CRM
 soaware
 and
 this
 is
 where
 TIMM
 –
 Customer
 Care
 (CC)
 presents
itself
as
an
integrated
a
powerful
tool
to
connect
the
 subscriber
with
the
operator.
 TIMM‐CC
is
an
integrated
management
system,
built
on
top
of
 flexible
 rules
 and
 procedures
 organized
 around
 model
 of
 quot;Business
Process
Managementquot;
(BPM)

  8. 8. Customer
Care
‐
Features
 The
main
purpose
of
this
soaware
is
to
help
the
operator
organize,
recruit
 and
 maintain
 subscribers
 trying
 to
 reach
 the
 full
 saLsfacLon
 through
 a
 beher
understanding
of
their
needs
and
expectaLons
giving
the
operator
a
 global
view
of
their
behavior,
by
this
way
improving
the
marke,ng
tools.
 Customer
Care
ranges
3
major
areas:
 •  AutomaLng
MarkeLng
management
 •  AutomaLng
commercial
management,
sales
force
and
channels
 •  Client
service
management
 Customer
 Care
 not
 only
 manages
 your
 clients
 and
 commercial
 agents
 but
 also
through
aggressive
reporLng
and
rapid
campaign
design,
covers
all
the
 needs
of
the
markeLng
department.

  9. 9. Customer
Care
‐
Features
 • Contract
management
 •  By
network
type
 •  Post‐paid,
Post‐paid
with
credit
control,
Pre‐paid
 • Access
types
and
features
 •  Access
(InternaLonal,
NaLonal,
Own
Network)
 •  Features
(SMS,
Voicemail,
3G,
etc.)
 • Services
 •  Equipments,
Frequent
Numbers,
Internet,

 •  Profile
Plans,
Pre‐Paid
Switch
InteracLon,

 Quality
of
Service
 •  Etc.

  10. 10. Customer
Care
‐
Features
 • Total
or
parLal
recording
of
interacLons,
according
to
parametrizaLon
 • Audit
logs
of
every
acLon
made
on
the
system
 • InteracLon
classificaLons
 • Upgrading
interacLons
to
trouble
Lckets
 • Queues
of
approvals

  11. 11. Interconnec,on
‐
Concept
 Physical
and
logical
connecLons
between
communicaLon
networks
used
by
 local
and
internaLonal
in
order
for
the
network
subscribers
to
be
able
to
 communicate
and
access
services
from
different
networks.
 • Sehlement
Agreements
 •  Lack
of
agility
to
respond
to
the
business
needs
 •  High
waiLng
Lme
for
the
informaLon
to
be
available
 • Traffic
 •  Lack
of
agility
in
the
Hubbing
offers.
 •  Route
changes
in
the
switches
take
too
long
for
Hubbing
 agreements.
 •  Late
reply
from
engineering
invalidates
the
informaLon
of
the
 rouLng
and
staLsLcal
reports.

  12. 12. Interconnect
usual
problems
 • OperaLonal
 •  Lack
of
control
of
the
routes
allocated
and
their
quality
 •  Feedback
and
workflow
processes
carried
out
by
engineering
in
the
 routes.
 • AccounLng
 •  Difficulty
in
consolidaLng
the
internaLonal
and
naLonal
invoices
and
 their
respecLve
Credit/Debit
in
the
accounts.
 •  Difficulty
in
having
an
overview
or
specific
accounLng
informaLon
 per
operator
and
accumulated
debt.
 •  MulLple
reports
generated
by
hand.
 • Routes
 •  Excessive
delay
in
changing
routes
brings
3
major
problems:
 •  All
work
is
done
manually
 •  Not
assurance
the
reports
and
routes
match
 •  Excessive
quanLty
of
route
changes

  13. 13. Interconnect
–
Main
Features
 • Interconnect
calculaLons
near
Real‐Time
 •  InternaLonal
90%
real
Lme.
 • Customizable
reports
 • SimulaLons
[LCR
and
sehlement
agreements]
 • AutomaLc
invoicing
 • Switch,
Province,
NaLonal
and
InternaLonal
 • History
of
Interconnect
by
Operator
 • Total
integraLon
with
TIMM‐OS
 • System
monitorizaLon
and
validaLon


  14. 14. TIMM
‐
Icon

  15. 15. TIMM‐DMP

‐

Your
Billing
and
Media,on
engine
 In
modern
day
billing
there
are
two
main
concerns:
 • InformaLon
 • Performance
 Usually
they
don't
mix,
meaning
that
the
more
informaLon
you
have,
the
more
Lme
it
takes.
In
 TIMM‐DMP
the
concept
has
changed,
you
get
the
speed
and
the
info.
 • TIMM's
system
for
decoding
and
processing
voice
and
data
calls
 • Flexible
architecture
allows
for
easy
creaLon
of
new
instances
 • Complete
decoding
of
all
records
inside
the
CDRs
allow
for
all
sorts
of
campaigns
and
 management
reporLng
 • MulL‐decoding
and
MulL‐threads
system

  16. 16. DMP
Running
Process
 The
 Begin
 Billing
 Import
to
 End
 Rules
 Database
 Get
CDRs
 Decode
 Processing
 Export

  17. 17. DMP‐Performance
 CDRs
Processed
per
Minute
 100000
 90000
 80000
 70000
 60000
 MPR
 50000
 40000
 DMP
Genérico
 30000
 DMP
 20000
 10000
 0
 CDRs/min
1
 CDRs/min
2
 CDRs/min
4
 CPU
 CPU
 CPU

  18. 18. TIMM‐Equipment
 Managing
the
equipment
that
can
enter
the
network
is
more
important
for
a
CDMA
operator
 than
a
GSM
or
fixed
line,
but
either
way,
it’s
always
important
to
validate
each
model
inside
the
 network
or
even
for
custom‐branding
soluLons.
 TIMM‐Equipment
is
the
response
of
the
TIMM
framework
to
these
situaLons,
making
it
easier
 for
the
operator
to
approve
equipments,
request
shipments
and
even
evaluate
what
kinds
of
 devices
(brand
and
model)
are
operaLng
inside
it’s
network.
 TIMM
also
displays
a
product
catalog
that
when
crossed
against
used
IMEIs
or
ESNs,
allows
the
 operator
to
know
what
kind
of
mobile
devices
you
are
using
and
direct
specific
markeLng
 campaigns
to
your
subscriber
base.

  19. 19. TIMM‐Equipment
Features
 • Equipment
ValidaLon
 •  Request
ValidaLon
 •  View
Ongoing
validaLons
 •  Outgoing
Requests
 •  Incoming
Requests
 •  Contacts
 •  Sample
Files
 • Management
 •  Process
Requests
 •  Contacts
ConfiguraLon
 • Serial
Numbers
 •  Register
IMEI
Numbers
 •  Register
AKeys
 •  Register
Serial
Numbers

  20. 20. TIMM‐Invoicing
 The
invoicing
applicaLon
is
responsible
for
gathering
the
several
inputs
from
the
various
systems
 (Customer
Care,
DMP
and
Pricing)
and
collecLng
them
in
invoices,
separated
by
account.
 The
invoicing
applicaLon
has
the
following
features
list:
 • Process
Billing
Cycles
 •  Start
a
Billing
Cycle
 •  Sample
Invoices
 •  Sample
ReporLng
 •  Close
Billing
Cycle
 • Billing
Cycle
ReporLng
 •  Cycle
ReporLng
 •  Cycle
Comparison
 • Interconnect
ReporLng
 •  Interconnect
Cycle
 •  Interconnect
Comparison
 • AdministraLon
 •  Cycle
ConfiguraLon
 •  Cycle
Rules
 •  Cycle
Scheduling
 •  Rules
and
Tables

  21. 21. TIMM‐Pricing

 In
an
ever
increasing
compeLLve
market,
the
creaLvity
and
Lme
to
market
are
the
two
most
important
 factors
in
deciding
who
is
ahead.
 To‐Be
is
aware
of
this
factors
and
their
importance,
so
we
developed
tools
to
decrease
the
complexity
and
 reduce
drasLcally
the
Lme
to
market.
Pricing
is
such
an
easy
interface
tool,
that
its
purpose
is
to
give
the
 markeLng
department
direct
control
over
the
campaigns
and
features
of
the
Billing
engine.
 • Products
and
Services
 • Commercial
Prices
and
Services
 •  Profile
Plans
 •  Retail
 •  Corporate
 •  Data
Profiles
 •  Components
 •  Pricing
Plans
 •  Pricing
Plans
–
Frequent
Phones
 •  Pricing
Plans
–
Corporate
Agreements
 •  Pricing
Plans
–
PromoLons
 •  Discount
Plans
 •  Fraud
DetecLon
 •  Switch
Provisioning
Rules
 •  Bonus
Plans
 •  MMS/SMS
Plans
 •  Discount
and
Credit
Plans

  22. 22. TIMM‐Pricing
 • Pricing
Tables
 • Profiles
 •  Prepaid
System
Equivalence
 •  RaLng
Units
 •  RaLng
Units
Conversion
factors
 • Campaign
Designer
 •  Graphically
draw
your
campaign
and
put
it
to
producLon
 •  Workflow
processes
 • Credit
Control
 •  Post‐Paid
credit
control
 •  Threshold
AcLons
 •  SMS
 •  Cut
InternaLonal
 •  Cut
NaLonal
 •  Cut
Features

  23. 23. TIMM‐Opera,on
Supervisor
 The
OperaLon
Supervisor
is
a
general
monitoring,
configuraLon
and
informaLon
gathering
tool
of
the
several
 TIMM
services.
These
services
range
from
CDR
decoders
to
provisioning
of
switches.

 Overview
console
of
the
several
services
 • Alarms
 •  Visual
(Big
Flat
Panel
Output)
 •  E‐Mail
 •  SMS
 •  TIMM‐NoLficaLon
 • Fault
Tolerant
System
Controller

 •  Constant
monitoring
of
the
systems
in
a
per
machine
basis
 •  Inter‐Machine
Monitoring
 •  Allows
for
the
configuraLon
of
automaLc
service
or

 services
spawning
in
case
of
failure

 detecLon
on
a
system
or
machine.
 • Remote
acLons
on
services
 •  ConfiguraLon
Changes
 •  Command
ExecuLon
 •  Plug‐in
for
features
(Ex:
CDR
error
correcLon)
 • ReporLng
Services
 • Extensible
Programming
 •  VBScript
 •  Plug‐in
InteracLon

  24. 24. TIMM‐Provisioning
 Provisioning
is
at
the
heart
of
every
OSS
system,
and
TIMM
is
no
excepLon.
Our
provisioning
 engine
is
built
on
a
dynamic
architecture
that
allows
to
add
several
switches,
network
features
 and
acLons
regardless
of
the
iniLal
environment.
 • Scalable
System
(Scale
In
&
Scale
Out)
 • Modular
Approach
(1
Module
‐>
1
type
of
switch)
 • Total
integraLon
with
Windows
InstrumentaLon
Measures
 • Fault
Tolerance
Systems

  25. 25. TIMM‐Repor,ng
 TIMM
ReporLng
enables
the
creaLon,
management,
and
delivery
of
both
tradiLonal,
paper‐ oriented
reports
and
interacLve,
Web‐based
reports.
An
integrated
part
of
the
TIMM
business
 intelligence
framework,
ReporLng
Services
combines
the
data
management
capabiliLes
of
SQL
 Server
and
Microsoa
Windows
Server
with
familiar
and
powerful
Microsoa
Office
System
 applicaLons
to
deliver
real‐Lme
informaLon
to
support
daily
operaLons
and
drive
decisions.
 • ReporLng
Services
Components
Summary
Component
 •  ProgrammaLc
interfaces
‐
Provides
access
to
SSRS
funcLonality
through
SOAP
and
 HTTP
requests.
 •  Report
Processor
‐
Facilitates
a
set
of
report
generaLon
operaLons
from
data
retrieval
 to
rendering.
Report
Processor
invokes
other
components,
such
as
data
extensions
to
 assist
with
report
generaLon.
 •  Data‐processing
extensions
‐
Retrieves
report's
data
from
a
data
source.
Developers
 can
develop
addiLonal
custom
data‐processing
extensions.
 •  Command‐line
uLliLes
‐
Three
uLliLes,
designed
to
assist
with
scripLng
of
 administraLve
tasks,
installed
automaLcally
during
the
ReporLng
Services
install.

  26. 26. TIMM‐Repor,ng
 •  Rendering
extensions
‐
Transform
the
report's
intermediate
format
(a
combinaLon
of
 report's
layout
and
data)
into
a
device‐specific
format,
such
as
HTML.
Developers
can
 create
new
rendering
extensions.
 •  Report
Server
database
‐
Stores
report
definiLons,
report
metadata,
report
history,
 cached
reports,
snapshots,
resources,
security
sewngs,
encrypted
data,
scheduling
 and
delivery
data,
and
more.
 •  Report
Server
temporary
database
‐
Stores
intermediate
processing
products,
cache,
 and
data.
 •  Scheduling
and
Delivery
Processor
‐
Monitors
for
events
(such
as
Lmed
subscripLon),
 collaborates
with
Report
Processor
to
render
a
report,
and
delivery
extensions
to
 deliver
scheduled
reports
to
a
locaLon
specified
in
the
subscripLon.
 •  Delivery
extensions
‐
Deliver
reports
to
specific
devices,
such
as
email
or
a
file
system.
 Developers
can
create
new
delivery
extensions.

  27. 27. TIMM‐Repor,ng
 • Report
Manager
 • Provides
web‐based
report
access
and
management
capabiliLes.
 •  Report
Model
Designer

‐
Generates
report
models
for
use
in
Report
Builder.
 •  Report
Builder
‐
Provides
drag‐and‐drop,
easy‐to‐use
report
design
funcLonality.
Report
 Builder
is
an
ad
hoc
end‐user
report
authoring
and
publishing
tool
executed
on
a
client
 computer.
 •  Report
Designer
‐
Allows
developers
to
develop
complex
reports.
Report
Designer
is
a
 comprehensive
report
authoring
and
publishing
tool,
hosted
in
Business
Intelligence
 Development
Studio
or
Visual
Studio.
 •  Security
extensions
‐
Enable
authenLcaLon
and
authorizaLon
of
users
and
groups.
 Developers
can
(excluding
SQL
Server
Express
ediLon)
create

new
security
extensions.
 •  SQL
Server
Management
Studio
‐
Provides
administrators
with
Windows
form‐based,
 integrated
environment
to
manage
SQL
Server
components
including
SSRS.
From
the
report
 management
perspecLve,
Management
Studio
has
similar
funcLonality
to
Report
Manager,
 but
provides
addiLonal
capabiliLes,
such
as
consolidated
web‐farm
management.
 •  ReporLng
Services
ConfiguraLon
Tool
‐
Provide
administrators
with
funcLonality
to
start
 and
stop
Report
Server
Windows
service
and
reconfigure
report
servers.
This
is
a
Windows
 forms
applicaLon.
 •  WMI
provider
‐
Provides
a
set
of
WMI
interfaces
to
manage
sewngs
of
a
Report
Server
and
 assists
with
SSRS
instance
discovery
on
a
network.
 •  Performance
monitoring
objects
‐
Provide
a
view
of
SSRS
Windows
and
web
service
 performance.

  28. 28. TIMM‐Store
Management
 Responsible
for
general
store
acLviLes
such
as
sales
of
equipment,
credit
recharges,
stock
management,
etc.
TIMM
store
 management
is
integrated
in
the
other
major
To‐Be
product:
Hermes.
 TIMM
store
management
is
composed
of
2
main
applicaLons,
front
and
back
office:
 • Front
office
 •  Invoice
management
 •  Viewing
and
prinLng
 •  Payments
 •  Receive
 •  Annulments
 •  Product
Sales
 •  Sell
 •  Return
 •  Annulments
 •  Cashiers
Control
 •  Cashiers
 •  Volt
 • Back
office
 •  Bank
control
 •  Direct
Payments
 •  ATM
Payments
 •  ConfiguraLon
 •  Taxes
 •  Invoice
Layout
 •  AccounLng
Rules
 •  StaLsLcs

  29. 29. Roaming
problems
 • Sehlement
Agreements
 •  Lack
of
agility
when
negoLaLng
agreements
due
to
shortages
of
the
 billing
systems
 •  The
availability
of
the
informaLon
for
roaming
takes
too
long
to
be
 commercially
viable.
 •  The
GSMA
requires
certain
procedures
and
Lmes
to
be
met,
that
are
 not
compaLble
with
every
billing
system.
 • GSMA
 •  TAP
and
RAP
files
need
to
be
processed
and
quickly
 •  HUR
–
High
Usage
Reports
are
mandatory
 • Lack
of
informaLon
about
the
roamers
inside
your
own
network.

  30. 30. TIMM‐Roaming
Advantages
 • Roaming
in
almost
Real‐Time
 • Customizable
reports
 •  Use
of
Balanced
Scorecards
 • Sending
and
receving
of
TAP
files
 • RecepLon
of
RAP
files
 • AutomaLng
invoicing
 • Types
of
Roaming
 •  NaLonal

 •  InternaLonal
 • Roaming
operators
history
 • Customer
Care
for
Roamers
 • Sending
of
HUR
(High
Usage
Reports)
 • Total
integraLon
with
TIMM‐OS
 •  MonitorizaLon
and
analysis
of
TAP
services

  31. 31. TIMM‐
Scratch
Card
Management
 Scratch
Cards
are
amongst
the
most
important
ways
to
recharge
your
pre
paid
account
in
developing
 countries.
With
TIMM‐SCM
you
can
easily
request,
generate
and
even
provision
the
scratch
cards
to
 the
operator’s
network.
Using
a
sophisLcated
workflow
process
management,
TIMM‐SCM
not
only
 guaranLes
that
steps
aren’t
skipped
but
also
that
the
integrity
of
the
informaLon
is
present.
 • Create
Scratch
Cards
 •  Generate
Numbers
 •  Receive
Scratch
Cards
from
Supplier
 •  Export
File
to
Supplier
 •  Provisioning
Prepaid
System
 •  Assign
Bonus
 •  Block
Scratch
Cards
in
Prepaid
 •  ReacLvate
Scratch
Cards
in
Prepaid
 •  Separate
Boxes
 • Generate
Virtual
Numbers
 •  Generate
Numbers
 •  Export
to
Banks
 •  Retrieve
from
Banks
 • Request
Scratch
Cards
 •  Order
 •  Delivery
ConfirmaLon
 •  Order
CancelaLon

  32. 32. TIMM‐
Scratch
Card
Management
 • Scratch
card
Sales
 •  Resellers
 •  Distributors
 •  Vouchers
 •  Re‐Print
Vouchers
 • Reports
 •  Sales
 •  Stocks
 •  Scratch
Cards
per
Box
and
Warehouse
 • AdministraLon
 •  Point
of
Sale
RelaLonship
 •  Users
 •  Resellers
Comissions
 •  Distribuitors
 • SIM
Roaming
 •  Create
Roaming
SIM
Cards
 •  Block
 •  View
Status

  33. 33. TIMM
–
SMS
Central
 SMS
is
a
big
part
of
the
today’s
operator’s
revenue,
and
in
TIMM
we
provide
you
with
a
tool
to
 take
advantage
of
this
technology.
SMS
Central
is
an
all‐round
soluLon
for
markeLng
your
SMS
 sending
capabiliLes
and
client
lisLngs
to
major
clients,
such
as
banks,
commercial
stores
and
 television
companies.
 • 


End
to
End
soluLon
(from
the
SMS
switch
to
the
end
customer)
 • 


Scalable
System
 • 


External
well
documented
API
allowing
the
operator
to
sell
SMS
services
to
its
clients
 • 


Web
Site
interacLon
for
the
customers
allows
configuring
the
bulk
SMS
sending
 • 


Interconnect
and
gateway
funcLonaliLes
 • 


Fault
Tolerance
System
(in
conjuncLon
with
TIMM‐OS)

  34. 34. TIMM‐Workflow
 Workflow
is
one
of
the
core
items
of
TIMM,
being
the
interconnecLon
between
all
the
different
 modules
of
the
packages.
 • Step
ConfiguraLon
 • Wizard
for
Process
CreaLon
 • Assign
acLons
to
steps:
 •  Web
pages
 •  T‐SQL
Stored
Procedures
 •  .NET
reflecLon‐enabled
forms
 • Send
steps
to
groups
or
users
 • Register
comments
and
addiLonal
informaLon
for
steps

  35. 35. TIMM
–
Revenue
Assurance
 Leaks
of
revenue
are
amongst
the
biggest
problems
of
the
telecom
operator
and
TIMM
 presents
a
tool
to
help.

 TIMMs
Revenue
Assurance
tool
is
divided
in
three
main
blocks:
 Alerts
and
Revenue
Dashboard
 • Data
CollecLon
Layer
 Alerts
 Revenue
Leakage
Dashboard
 • Rules
and
Processing
Layer
 • Alerts
and
Revenue
Dashboard
 • Threshold
configuraLon
 Rules
and
Processing
 • Billing
cross‐informaLon
 Access
and
Features
 Credit
Thresholds
 Behaviour
Analysis
 • Switch
cross‐informaLon
 • Access
features
verificaLon
against
switches
 • Prepaid
raLng
verificaLon
against
Prepaid
System
 Data
CollecLon
 CDRs
 Prepaid
 Network
Switches

  36. 36. TIMM
–
Data
Customer
Administra,on
System
 Managing
an
ISP
is
a
tricky
business,
but
DCAS
(Data
Customer
AdministraLon
System)
is
a
valuable
help.
It
 includes
all
the
necessary
features
for
a
helpdesk,
customer
acLvaLon
and
even
a
customer
homepage
so
 that
you
always
have
the
right
tools
to
provide
your
customer
with
the
best
service.
 • Client
Reports
 •  Levels
of
InformaLon
 •  DCAS






 
DCAS

Services/
State
of
Services
 •  TNM







 
ASAM
pair
connected
to
service/
Switch
 •  Helpdesk

 
Tickets
in
progress
by
Client/
Closed
 •  Invoices

 
Filter
by
State,
Type
of
Service,
Date/
View
in
PDF
 •  Contracts
 
View
ADSL
Contract
in
PDF 

 •  ConsumpLons
 
Filter
by
Month/
Year.

 • Helpdesk
/
AcLons
 •  View
Trouble‐Tickets
/
Requests
 •  Per
Group
(of
users)
 •  Per
Process
 •  Blocked
Tickets
(per
logged
user)
 •  New
Ticket
CreaLon
/
Request
 •  Includes
 •  Client
Search
 •  Form
filling
if
required
 •  Ticket
creaLon/
Helpdesk
request
inserted
 •  Advanced
Ticket
Search

 •  Viewing
Preferences
 •  FAQs

  37. 37. TIMM
‐
DCAS
 • ADSL
Adhesion
 •  Eligibility
 •  Request
Search
/
Tickets
of
this
Process
 • Telecom
Network
Management
 •  ASAM
Pair
Management
 •  Complete
mapping
of
ASAM
pair
by
Switch
and
their
state
 •  Switch
capabiliLes
configuraLon
 •  Pairs
Bulk
Release
 •  Manual
supplying
of
ASAM
pair
to
client
 • StaLsLcs
 •  DistribuLon
of
requests
between
dates
(LisLng/
Graph)
 •  History
of
operaLons
done
per
request/
Helpdesk
Tickets

 •  TransiLons
between
Lckets
for
a
given
process
 •  Average
Lme
per
Ticket/
Process
and
State
(List/
Graph)
 •  State
of
Pairs
in
a
Switch
(Circular
Graph)

  38. 38. • Content
Management
System
for
Client
Area
 •  Product
Management
 •  FAQs

 •  Contacts
Management
 •  Links
Management
 •  News
Management
 • AdministraLon
 •  ApplicaLon
 •  ApplicaLon
Permissions
 •  ApplicaLon
Error
Logs
 •  Helpdesk
 •  Permissions
(steps,
transiLons)
 •  Parameters
ConfiguraLon
(Lmeouts,
layout..)
 •  Groups
and
Users
 •  Helpdesk
Processes
(ADSL
Adhesion,
Fixed
IP,
etc)
 •  Process
Categories
 •  FAQ
Categories
 •  Numbering
Series
 • Help
 •  Help
Online
(Web)
 •  ApplicaLon
Manual
Download
(PDF,
CHM)

  39. 39. ISP
–
Management
 • Real
Lme
access
to
NAS
data
 • Real
Lme
access
to
Radius
AuthorizaLon
and
 AudiLng
 • Export
to
Billing
and
Customer
Self‐Care
 • GPRS,
Wi‐Fi
and
3G
provisioning
both
on
GSM
 and
CDMA
(evDO)
as
well
as
ADSL
management

  40. 40. THANK
YOU
 commercial@to‐be.pt


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