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Communication
 

Communication

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Communication Communication Presentation Transcript

  • SUBMMITTED TO : SUBMMITED BY : MR.B.S NEGI SANDEEP SINGH ROHIT KUMAR PAWAN KUKRETI G.B.PANT ENGINEERING COLLAGE SESSION(2010-2013) TOPIC- COMMUNICATION
  • Communication
    • Introduction
    • Meaning of communication
    • Definition of communication
    • Communication process
    • The two-way communication process
    • Communication Model
    • Forms of communication
    • Non-verbal communication
    • verbal communication
    • Patterns of Communication
    • Downward communication
    • Upward communication
    • Lateral communication
  • Introduction The process by which meanings are exchanged b/w people through the use of common set of symbols.
  • Meaning Of Communication
    • Communication may be defined as the process by which information is exchanged between individuals.
    • The process includes the use of written messages, spoken words and gestures.
  • Objectives of Communication
    • Advice
    • Suggestion
    • Order
    • Education
    • Warning
    • Motivation
    • Counseling
  • Definition
    • Acc. to John Adair , “Communication is essentially the ability of one person to make contact with another & to make himself / herself understood”.
    • Acc. to Allen , “Communication involves a systematic & continuous process of telling, listening & understanding”.
  • Two-way Communication Process Message Medium Receiver Feedback Who... says what... in what way... to whom... ...with what efect Commu-nicator
  •  
  • Communication Model
      • Sender : Someone with ideas, intentions, information, and a purpose for communicating
      • Encoding : Co nverting a message into groups of symbols that represent ideas or concepts
      • Message : An idea or experience that a sender wants to communicate
      • Medium : Means by which a message is sent
      • Decoding : The message’s target
      • Receiver : Converts symbols into concepts and ideas
      • Feedback : Receiver’s response to sender’s message
  • FORMS OF COMMUNICATION
    • NON – VERBAL COMMUNICATION
    • VERBAL COMMUNICATION
    • * ORAL COMMUNICATION
    • * WRITTEN COMMUNICATION
  • Nonverbal Communication
    • “ The most important thing in communication is hearing what is not said ” Peter F. Drucker”
    • “ What you do speaks so loud that i can not hear what you say” Ralph Waldo”
  • Nonverbal Communication
    • Messages sent with body posture, facial expressions, and hand/eye movements
    • “ It is as important as verbal communication ”
  • Examples
    • CHARTS
    • TABLES
    • DIAGRAM
    • POSTERS
    • SLIDES
    • GESTURES
    • SILENCE
    • SURROUNDINGS
    • Visual / Audio
  •  
  • Body Language and Paralanguage
    • Body movement includes :
    • Gestures
    • Facial expressions
    • Physical movements
    • Paralanguage refers to :
    • Voice quality
    • Volume
    • Speed etc.
  • VERBAL COMMUNICATION
    • Oral Communication
    • Written
    • Communication
    • Face to face comm.
    • Lectures
    • Meeting & conferences
    • Interviews
    • Telephonic talks
    • Seminars
    • Radio & television
    • Announcement
    • Speeches
    • Emails
    • Fax
    • Letters
    • Telegrams
    • Reports
    • Forms
    • Questionnaire
  • ORAL vs. WRITTEN COMM.
    • Immediate feedback
    • Shorter words
    • Conversational
    • Prompt action
    • Less detail technical information
    • Lack of written evidence
    • No possibility of review
    • Not fit for long msg
    • Delayed feedback
    • Longer words
    • Focus on content
    • Delayed action
    • More detail technical information
    • Permanent record
    • Possibility of review
    • Suitable for long msg
  • Patterns of Organizational Communications Downward Communication Upward Communication Horizontal communication
  • Directions of Communication
    • Downward communication
      • Flows from higher to lower levels in an organization
      • Includes management policies, instructions, and official memos
    • Upward communication
      • Flows from lower to higher levels in an organization
      • Includes suggestion boxes, group meetings, procedures, anonymous emails, unauthorized websites
      • Horizontal communication
  • Diagonal Communication
    • It is also known as Cross-communication
    • Managers communicate with people in other departments outside their own chain of command.
  •