Disaster Management
Upcoming SlideShare
Loading in...5
×
 

Disaster Management

on

  • 524 views

 

Statistics

Views

Total Views
524
Views on SlideShare
523
Embed Views
1

Actions

Likes
0
Downloads
32
Comments
0

1 Embed 1

http://www.slideshare.net 1

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Disaster Management Disaster Management Presentation Transcript

  • Disaster Management
  • INTRODUCTION TO DISASTER MANAGEMENT
    • Disaster not only refers to traumatic situation but also person’s reaction to an event
    • The word CRISIS in chinese means danger & opportunity
    • Disaster affects various sections of society i.e
    • Business & government
    • Educational institute
    • family
    • TYPES OF DISASTER
    • NATURAL DISASTER
    • INDUSTRIAL ACCIDENT
    • PRODUCT OR SERVICE FALIURE
    • CAPACITY
    • PUBLIC RELATIONS
    • LEGAL
    • BUSINESS & MANAGEMENT (CORPORATE)
  • INTRODUCTION TO ORGANIZATIONAL DISASTER
    • Disaster
    • Goal of disaster management.
    • DEFINITION OF ORGANIZATIONAL DISASTER:-
    • Pearson and Clair define organizational disaster as:
    • An organizational disaster is a low probability, high impact event that threatens the viability of an organization and is characterized by ambiguity of cause, effect, and means of resolution as well as by belief that decisions must be made swiftly.
  • Types of organizational disaster
    • Extortion
    • Product and computer tampering
    • Security breach
    • Natural disaster that disrupts a major product or service.
    • Natural disaster that destroys organizational information base
    • Terrorist attack
    • Copyright infringement
    • PR disasters etc.
  • STAGES IN DISASTER MANAGEMENT :-
    • Pre disaster planning- an ounce of prevention:-
        • scanning the sources of risk.
        • Disaster doesn’t start from big.
        • Use probability adjusted risk
    • assessment.
  • Disaster itself prevent the bad situation from becoming worse
    • Act quickly and decisively
    • Put people first
    • Inform top management
    • ASAP
    • Communicate liberally
  • Post disaster or recovery
    • Move quickly time is not ur frnd during disaster
    • Gather facts continoually
    • Communicate relentlessly
    • Use project management
    • techniques
    • Be a leader
  •  
    • Core group of decision makers.
    • Members must be knowledgeable of the business to identify hostile situation.
    • What additional skills are needed to handle it successfully
    • Crisis really exists.
    • REPRESENTATION FROM VARIOUS GROUPS:
      • Facility Management;
      • Risk Management;
      • Information Technology;
      • Human Resources;
      • Financial Services;
      • Real Estate Management;
      • Corporate Security; And
      • Public Relation / Communications.
  • ROLE OF CRISIS MANAGEMENT TEAMS :-
    • It Should:-
    • Establish what has happened
    • Assess the impact
    • Resolve any conflicts
    • Of interest
    • Identify and prioritize
    • actions required
    • Retain control
  •  
    • Brief To Board And Company.
    • Communicate To Appropriate External Organizations.
    • Emergency Medical Response , Principle Called
    • “ The Golden Hour”
  •  
    • Handle the media with care
    • Give media the facts
    • Use the right spokesperson
    • Select the most appropriate media
    • DO’S
    • Present Information Clearly
    • Appear Pleasant On Camera
    • Media Person Need To Have Strong Eye Contact
    • Use Internet As A Channel To Reach People
    • Use Unique Websites To Address Crisis
    • Media Person Should Have Latest Crisis Information
    • DON’TS
    • Avoid Jargon
    • Avoid Nervous Habit That People Interrupt
    • Avoid The Phrase No Comment
    • Avoid Distracting Nervous Gestures Such As Pacing
  • Myths About Disaster Recovery Solutions
    • Myth 1
    • Small To Medium Sized Business Don’t Need Buisness Continuity And Disaster Recovery Solutions.
    • Myth 2
    • “ It Wont Happen Here.”
    • Myth 3
    • Only Financial Services Or Health Care Organisations Need Buisness Continuity Solutions.
  • Cotinued…
    • Myth 4
    • There Is No ROI Or Compelling Business Reason For Business Continuity.
    • Myth 5
    • Planning For Business Continuity And Disaster Recovery Creates The Perception Of Vulnerability.
  • Case Study- Product Tampering
    • JOHNSON & JOHNSON AND TYLENOL
    • WHAT HAPPENED
    • COST AND BENEFIT
    • CONCLUSION
  • When it’s all over
    • “ Experience is the name everyone gives to their mistakes.”
    • -Oscar Wildi
    • MARK THE END OF CRISES.
    • RECORD THE CRISES RESPONSE.
    • CAPTURE THE LESSON LEARNT.
  • Case Example
    • COCO COLA BELGIAN CASE – THE PUBLIC RELATIONS FIASCO
    • OVERVIEW OF CASE
    • LOOSE ACTIONS BY COCO COLA
        • No proper investigation
        • Blamed defective cabon-di-oxide
        • used for fizz
        • Lame excuse of health problem in the victim’s head
  • Coco Cola Acts Aggressively
    • PUBLIC RELTIONS OPERTIONS BEGAN
    • INVESTOR APOLOGIZED TO BELGIAN CUSTOMERS
    • SPECIAL CONSUMER HOTLINE AWS ESTABLISHED
    • NEWSPAPERS ADS EXPLAINED COMPANY’S PROBLEM AND NOTED IT WAS DESTROYING OLD PRODUCTS AND USING FRESH INGREDIENTS.
  • The World trade centre Disaster, Who was prepared?
    • Tele Communication Provider.
    • Role of Lufthansa Airline.
    • Shocking Step by Merrill Lynch.
  • Management Challenges after 9/11
    • Designing systems that neither over-controlled nor under-controlled.
    • Applying Quality Assurance Standard in large system Project.
  • Threat to Computerized Information System
    • HARDWARE FAILURE
    • SOFTWARE FAILURE
    • FIRE
    • ELECTRICAL PROBLEM
    • THEFT OF DATA, SERVICES, EQUIPMENT.
    • TELE COMMUNICATION PROBLEM
  • Hacker And Computer viruses
    • What is hacker? And the role of Trojan horse software!
    • Role of virus in corporate.
    • Antivirus software.
    • Mobile device viruses.
  •   Sat yam's Involvement Revealed in World Bank Network Hacking .
    • Involvement of one or more employees of Satyam in the installation of sophisticated spyware programs on the workstations
    • The infiltrators were enjoying the complete access to the rest of the institution's network.
    • The World Bank has brought an end to its profitable contract with Satyam.
  •