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Misd chap 3 roles of is mgr

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  • 1. THE ROLES OF IS MANAGER MGT OF ISD (IMS452)
  • 2. WHAT IS MANAGER DO?
    • Many responsibilities
      • data centers, staff mgt, telecommunications, servers, workstation, website, user support, regulatory compliance, disaster recovery etc
    • Connect with almost all the dept
      • Accounting, marketing, sales distribution etc
    • Can have direct influence on the strategic directions of the company
    • As a technician, a software developer or network installer
  • 3. Pro and Con of being a Manager
    • Pro
    • Have more control
    • Make more money
    • Work on larger scale
    • Can make difference
    • Get the credit of team good work
    • Get opportunity to develop not-IT skills
    • Get opportunity to determine strategy for dept and organization
    • Be able to add more value to dept and org
    • Have opportunity to develop, coach and mentor other people
    • Con
    • less control of your life
    • have more responsible – more credit if things right and a bigger price to pay if things go wrong
    • Carry a great deal of responsibilities and have to routinely make difficult decisions
    • Numerous headaches when managing people, meeting for project budget and schedule, dealing with challenging employees and administrative issues
  • 4. MANAGERS IN GENERAL
    • General definition
      • “assembling the resources to achieve a mutually agreed upon objective” (G.Puziak,2005)
      • “getting things done through other people” (AMA President, 2008)
  • 5. Styles of Manager Management
    • Command and control
      • Based on classic military structure
      • “ You direct your employees and your boss directs you”
      • Doesn’t allow for disagreement or input from subordinates
      • System is often faster and costs less.
      • Employees often unhappy
      • Hard to know what value is lost where collaboration and teamwork is absent
      • This style has lost popularity
    • Collaboration
      • Modern style
      • All levels are actively involved in the execution of a business
      • Increased personal satisfaction for workers
      • Often better and more cost effective decision
  • 6. THE STRATEGIC VALUE OF THE IS DEPARTMENT
    • IS mgt has become one of the most critical positions in the new economy
    • Primary functions of IS dept
      • Applications development
      • Technical operations
    • IS dept goals
      • Align with organization’s goal
    • The value of IT manager
      • Technical knowledge + business expertise
  • 7. DEVELOP AN IS STRATEGY
    • Identify
      • Who are your team members? What can they do?
      • Why/how is technology important to your organization?
      • What are your assets?
      • Who are your customer?
      • What are your customers’ needs?
      • How do you plan to satisfy these needs?
    • Keep your department central to the company’s operation
      • Align with the goal of the entire organization
  • 8. MANAGEMENT INVOLVEMENT & GOVERNANCE
    • Involving other managers in the management of IT requires the development of governance structures that encourage their activities participation in planning and controlling the business uses of IT
  • 9. Cont.. MANAGEMENT INVOLVEMENT & GOVERNANCE
    • Executive IT Committee:
      • develops & coordinates long-range plans
        • Top executives (senior mgt of the major division and CIO) committee to do strategic information system planning and to coordinate the development of major information system projects
  • 10. Cont.. MANAGEMENT INVOLVEMENT & GOVERNANCE
    • IT Steering Committee:
      • Oversee the progress of major systems development projects
        • Mgr of business, operating and personnel unit from the information service dept committee to oversee the progress of critical systems development projects
  • 11. Cont.. MANAGEMENT INVOLVEMENT & GOVERNANCE
    • End user management:
      • Direct end user management of IT in business units and workgroups
        • End user managers responsible for managing the resources and quality of information systems and services within their business unit and workgroup.
  • 12. Thank you