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What is Communication?
Communication                                             • Sharing of                                             informa...
WHY WE COMMUNICATE?•To share our thought & ideas•To clarify and condense information•To intentionally create harmony ordis...
PROCESS OF COMMUNICATION                    Sender                    Receiver                    Message              ...
MEDIUMS OF COMMUNICATION
• Noise• Inappropriate medium• Assumptions/Misconcep  tions• Emotions• Language differences• Poor listening skills• Distra...
BREAK DOWN COMMUNICATION BARRIERS Encourage upward  communication Have an open-door policy Use face-to-face  communicat...
BUSINESS COMMUNICATION   Communication between    the people in the    organization   Exchange of ideas,    understandin...
TYPES OF BUSINESS COMMUNICATION•   Formal and    informal•   Up ward and    downward•   Internal and    external
DOWNWARD COMMUNICATION  Giving instruction from  senior to subordinate For assigning duties Highly directive Approval ...
UPWARD COMMUNICATION   Non directive in nature   Use for giving feedback   For informing about the    progress or probl...
HIERARCHY LEVEL                                           ManagerExecutive Director Vice President                     Sup...
BARRIERS TO SUCCESSFUL      COMMUNICATION IN BUSINESS Poor structure of the  communication A weak delivery The use of w...
VERBAL COMMUNICATION
ORAL AND WRITTEN COMMUNICATIONS
ORAL COMMUNICATIONAmong individual Face-to-face  communication interviews Telephone  conversation Grapevine
AMOUNG GROUPS Negotiations Meetings Lecture/speech Presentations Conference/seminars/wor  kshops
ADVANTAGE OF ORAL COMMUNICATION   Immediate feedback   Better relationships   Time saving   Effective tool of    persu...
DISADVANTAGE OF ORAL COMMUNICATION Lack of documentation Distortion in passing the  message No legal validity Possibil...
WRITTEN COMMUNICATION   Famous quote, “pen is    mightier than the sword”    Great significance in the    life of indivi...
ADVANTAGES OF WRITTEN COMMUNICATION    Ready reference    Legal defense    Promotes uniformity    Mass access    Suit...
DISADVANTAGES OF WRITTEN                COMMUNICATION Limited to literature  world Time consuming Lot of paper work Ne...
EFFECTIVE COMMUNICATION    Important thing :    transferring the    meaning of the    message    Has to have the clear  ...
COMMUNICATING EFFECTIVELY IS A            CHALLENGE   Much harder !   Making sure of    the understanding    of the mess...
THREE STEEPS TO COMMUNICATE       EFFECTIVELY
LISTENING THE 1ST STEP   Hearing :    physical process,    natural and    passive    Listening:    physical and    menta...
VALUES OF LISTENING    An elegant art   Courtesy and good    manner   Poor listening skill could    be disastrous in   ...
BUILDING RAPPORT THE 2ND STEP    Understanding the    audience    Make the    audience    comfortable   Ask feedback
CHOOSE WORDS CAREFULLY ( FINAL                STEP )    Using the power of    language carefully    Choose words    care...
SUCCESS FOR US    Importance of    effective    communication   Requirement for the    new global and    diverse workpla...
Business Communication
Business Communication
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Business Communication

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Transcript of "Business Communication"

  1. 1. What is Communication?
  2. 2. Communication • Sharing of information • Giving and receiving of messages • Transferring the information from one to anotherKEY ELEMENT : UNDERSTANDING OF THE MESSAGE
  3. 3. WHY WE COMMUNICATE?•To share our thought & ideas•To clarify and condense information•To intentionally create harmony ordissonance•To maintain relationship•To make better understanding•To create new or better awareness•To Send message effectively to thereceiver/readers.•Provide factual information•State precise responsibilities•Persuade and make recommendations
  4. 4. PROCESS OF COMMUNICATION  Sender  Receiver  Message  Medium  Feedback
  5. 5. MEDIUMS OF COMMUNICATION
  6. 6. • Noise• Inappropriate medium• Assumptions/Misconcep tions• Emotions• Language differences• Poor listening skills• Distractions
  7. 7. BREAK DOWN COMMUNICATION BARRIERS Encourage upward communication Have an open-door policy Use face-to-face communication when possible Avoid credibility gaps Write for understanding Watch your timing Be sensitive to needs and feelings of others Identify and manager conflict
  8. 8. BUSINESS COMMUNICATION Communication between the people in the organization Exchange of ideas, understanding within and outside the organization Transforming information from one part of the business to another Creates an outcome Forms ( Oral, verbal, written etc )
  9. 9. TYPES OF BUSINESS COMMUNICATION• Formal and informal• Up ward and downward• Internal and external
  10. 10. DOWNWARD COMMUNICATION Giving instruction from senior to subordinate For assigning duties Highly directive Approval to highlight the problem Informing to offer feedback
  11. 11. UPWARD COMMUNICATION Non directive in nature Use for giving feedback For informing about the progress or problem For seeking approvals
  12. 12. HIERARCHY LEVEL ManagerExecutive Director Vice President Supervisor 1 Supervisor 2 Supervisor 3 A.G.M. Manager Supervisor Horizontal Comm. Forman
  13. 13. BARRIERS TO SUCCESSFUL COMMUNICATION IN BUSINESS Poor structure of the communication A weak delivery The use of wrong medium to delivery the communication A mixed massage A massage deliver to the wrong audience A distracting environment
  14. 14. VERBAL COMMUNICATION
  15. 15. ORAL AND WRITTEN COMMUNICATIONS
  16. 16. ORAL COMMUNICATIONAmong individual Face-to-face communication interviews Telephone conversation Grapevine
  17. 17. AMOUNG GROUPS Negotiations Meetings Lecture/speech Presentations Conference/seminars/wor kshops
  18. 18. ADVANTAGE OF ORAL COMMUNICATION Immediate feedback Better relationships Time saving Effective tool of persuasion Effective tool of group communication Economical Allows to measure effectiveness immediately It’s the only way out during an emergency
  19. 19. DISADVANTAGE OF ORAL COMMUNICATION Lack of documentation Distortion in passing the message No legal validity Possibility of misunderstanding Unsuitable for long messages Not effective when the target group is spread out
  20. 20. WRITTEN COMMUNICATION Famous quote, “pen is mightier than the sword” Great significance in the life of individuals as well as business organization Examples: letters, memoranda, notices, circulars, agenda, manuals, handbooks, reports, orders, inquiries, complains, quotations, contracts, etc…
  21. 21. ADVANTAGES OF WRITTEN COMMUNICATION  Ready reference  Legal defense  Promotes uniformity  Mass access  Suitable for distance communication  Image building  Accurate and an ambiguous  Permanent in nature  Permits substitution and revision
  22. 22. DISADVANTAGES OF WRITTEN COMMUNICATION Limited to literature world Time consuming Lot of paper work Needs expertise in expression Lack of immediate feedback Costly More men hours needed No immediate clarification
  23. 23. EFFECTIVE COMMUNICATION Important thing : transferring the meaning of the message Has to have the clear and transparent meaning of the message Purpose of the communication
  24. 24. COMMUNICATING EFFECTIVELY IS A CHALLENGE Much harder ! Making sure of the understanding of the message
  25. 25. THREE STEEPS TO COMMUNICATE EFFECTIVELY
  26. 26. LISTENING THE 1ST STEP Hearing : physical process, natural and passive Listening: physical and mental process, active, a skill
  27. 27. VALUES OF LISTENING An elegant art Courtesy and good manner Poor listening skill could be disastrous in business, employment and social relations Eliminate a number of imaginary grievances of employees can improve social relations and conversation
  28. 28. BUILDING RAPPORT THE 2ND STEP Understanding the audience Make the audience comfortable Ask feedback
  29. 29. CHOOSE WORDS CAREFULLY ( FINAL STEP ) Using the power of language carefully Choose words carefully for a better and clear message Try to speak in the similar language of the audience Avoiding the use the complex and the uncommon words
  30. 30. SUCCESS FOR US Importance of effective communication Requirement for the new global and diverse workplace Excellent communication skills!

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