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Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
Business Communication
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Business Communication

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Transcript

  • 1. What is Communication?
  • 2. Communication • Sharing of information • Giving and receiving of messages • Transferring the information from one to anotherKEY ELEMENT : UNDERSTANDING OF THE MESSAGE
  • 3. WHY WE COMMUNICATE?•To share our thought & ideas•To clarify and condense information•To intentionally create harmony ordissonance•To maintain relationship•To make better understanding•To create new or better awareness•To Send message effectively to thereceiver/readers.•Provide factual information•State precise responsibilities•Persuade and make recommendations
  • 4. PROCESS OF COMMUNICATION  Sender  Receiver  Message  Medium  Feedback
  • 5. MEDIUMS OF COMMUNICATION
  • 6. • Noise• Inappropriate medium• Assumptions/Misconcep tions• Emotions• Language differences• Poor listening skills• Distractions
  • 7. BREAK DOWN COMMUNICATION BARRIERS Encourage upward communication Have an open-door policy Use face-to-face communication when possible Avoid credibility gaps Write for understanding Watch your timing Be sensitive to needs and feelings of others Identify and manager conflict
  • 8. BUSINESS COMMUNICATION Communication between the people in the organization Exchange of ideas, understanding within and outside the organization Transforming information from one part of the business to another Creates an outcome Forms ( Oral, verbal, written etc )
  • 9. TYPES OF BUSINESS COMMUNICATION• Formal and informal• Up ward and downward• Internal and external
  • 10. DOWNWARD COMMUNICATION Giving instruction from senior to subordinate For assigning duties Highly directive Approval to highlight the problem Informing to offer feedback
  • 11. UPWARD COMMUNICATION Non directive in nature Use for giving feedback For informing about the progress or problem For seeking approvals
  • 12. HIERARCHY LEVEL ManagerExecutive Director Vice President Supervisor 1 Supervisor 2 Supervisor 3 A.G.M. Manager Supervisor Horizontal Comm. Forman
  • 13. BARRIERS TO SUCCESSFUL COMMUNICATION IN BUSINESS Poor structure of the communication A weak delivery The use of wrong medium to delivery the communication A mixed massage A massage deliver to the wrong audience A distracting environment
  • 14. VERBAL COMMUNICATION
  • 15. ORAL AND WRITTEN COMMUNICATIONS
  • 16. ORAL COMMUNICATIONAmong individual Face-to-face communication interviews Telephone conversation Grapevine
  • 17. AMOUNG GROUPS Negotiations Meetings Lecture/speech Presentations Conference/seminars/wor kshops
  • 18. ADVANTAGE OF ORAL COMMUNICATION Immediate feedback Better relationships Time saving Effective tool of persuasion Effective tool of group communication Economical Allows to measure effectiveness immediately It’s the only way out during an emergency
  • 19. DISADVANTAGE OF ORAL COMMUNICATION Lack of documentation Distortion in passing the message No legal validity Possibility of misunderstanding Unsuitable for long messages Not effective when the target group is spread out
  • 20. WRITTEN COMMUNICATION Famous quote, “pen is mightier than the sword” Great significance in the life of individuals as well as business organization Examples: letters, memoranda, notices, circulars, agenda, manuals, handbooks, reports, orders, inquiries, complains, quotations, contracts, etc…
  • 21. ADVANTAGES OF WRITTEN COMMUNICATION  Ready reference  Legal defense  Promotes uniformity  Mass access  Suitable for distance communication  Image building  Accurate and an ambiguous  Permanent in nature  Permits substitution and revision
  • 22. DISADVANTAGES OF WRITTEN COMMUNICATION Limited to literature world Time consuming Lot of paper work Needs expertise in expression Lack of immediate feedback Costly More men hours needed No immediate clarification
  • 23. EFFECTIVE COMMUNICATION Important thing : transferring the meaning of the message Has to have the clear and transparent meaning of the message Purpose of the communication
  • 24. COMMUNICATING EFFECTIVELY IS A CHALLENGE Much harder ! Making sure of the understanding of the message
  • 25. THREE STEEPS TO COMMUNICATE EFFECTIVELY
  • 26. LISTENING THE 1ST STEP Hearing : physical process, natural and passive Listening: physical and mental process, active, a skill
  • 27. VALUES OF LISTENING An elegant art Courtesy and good manner Poor listening skill could be disastrous in business, employment and social relations Eliminate a number of imaginary grievances of employees can improve social relations and conversation
  • 28. BUILDING RAPPORT THE 2ND STEP Understanding the audience Make the audience comfortable Ask feedback
  • 29. CHOOSE WORDS CAREFULLY ( FINAL STEP ) Using the power of language carefully Choose words carefully for a better and clear message Try to speak in the similar language of the audience Avoiding the use the complex and the uncommon words
  • 30. SUCCESS FOR US Importance of effective communication Requirement for the new global and diverse workplace Excellent communication skills!

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