Image management


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Image management

  1. 1. Image Management<br />RashmiNavaghane<br />
  2. 2. <ul><li>You’ve gotta talk!
  3. 3. No filter on your mouth
  4. 4. Listen to others, even</li></ul>if you think they sound crazy<br /><ul><li>Agenda is advisory only – feel free to break in</li></ul>Rules for today’s class<br />
  5. 5. What is an image?<br />Who defines it?<br />What makes it positive?<br />Define Image<br />
  6. 6. Expected Answers<br />DEFINITION OF IMAGE<br />Reputation<br />Others’ perceptions<br />Mental picture<br />Physical picture as well<br />The trucks in the field – what customers see<br />Trust – important in a positive image<br />Perception<br />Connotation<br />Customer-defined<br />Organizationally defined – self-perceived<br />History – prejudices based on past experience affects image<br />Physical appearance – the way you present physically affects image<br />Can present image positively<br />Persuasive<br />Selective information presentation<br />IMAGE IS WHAT YOU DO, BUT ALSO HOW YOU PRESENT WHAT YOU DO<br />
  7. 7. Image is how world sees you (others perception of you)<br />It obviously matters when people don’t actually know you as a person. ( first impression)<br />Before we start the ‘improvement, enhancement or development’, you need to stop and think hard about<br />what you would like your image to be.<br />You need to understand the importance of image to you and your career<br />Therefore you can create or adjust the image you want to the best advantage in both you personal and business life.<br />Managing your Image<br />
  8. 8. As a communication tool<br />– It sends out messages about you<br />– If the FIRST IMPRESSION isn’t right, you don’t get the chance to make a second<br />– Empathy expedites business relationship<br />– You are the corporate image – that is a position of<br />responsibility in itself<br />As means to achievement<br />– A POSITIVE PRESENT will be treated positively. “halo effect” or ‘Horns effect” – we may assume that someone who complains a lot is also boring, unsociable and weak.<br />– Appearing “successful’ means, that PEOPLE BUY YOU. You<br />must be good at what you do. Others therefore wants you.<br />– Attractive people generally get the best out of people and<br />situation<br />– Climbing the ladder faster<br />Importance of an Image<br />
  9. 9. YOUR APPEARANCE<br /><ul><li>Dressing
  10. 10. Fit, co-ordinate, accessories appropriately
  11. 11. Comfortable, feel good
  12. 12. Good grooming
  13. 13. Nail, hands, hair, skin (make-up), smell, glasses/lenses</li></ul> and teeth<br />YOUR PRESENTATION<br /><ul><li>Voice (pitch, speed, intonation, timing and content)
  14. 14. Face and Body language
  15. 15. Manners
  16. 16. Etiquette
  17. 17. Behaviour</li></ul>Essentials for Image building<br />
  18. 18. Can you picture the image of successful person ?<br />Decide which adjectives describe your image.<br />They should apply to you too<br />Think Tank<br />
  19. 19. <ul><li>Dressing</li></ul>Appropriate for every normal occasion -<br />Classes, Seminars, Functions, Events ,dinners, party etc.<br /><ul><li>Voice</li></ul>– Academic research proves that 38% of the impression you make<br />from the way you sound and only 7% from what you actually say<br />– Pleasant to listen to<br />In control<br />Sincere<br />Confident<br />Convincing<br />– Accents and variation<br />– Avoid ‘sounds’ like grunts, clearing one’s throat, a<br />nervous cough, ums and ars, grinding teeth etc<br />How Far is your thinking<br />
  20. 20. Non-verbal behaviour<br />– From our face (the way we look)<br />• Eye contact <br />– Normal eye contact, not false fixed stare <br />• Smile<br />– Warm, genuine and frequent smile<br />• Facial expressions<br />– Relax<br />– Not winces, frowns pursing lips screwing up eyes,<br />biting lips and clenched jaw.<br />Learn to look happier, less pinched and smile more<br />Result : YOU ACTUALLY FEEL HAPPIER AND MORE<br />POSITIVE AND FEEL GOOD OF YOUR SELF<br />
  21. 21. From our body<br />The way we move - walk, stand and sit<br />– Walk<br />» an assertive, purposeful person will take longer,slowerand more definite strides<br />» Less confident counterparts may scurry, plod and shuffle<br />– Standing (Posture)<br />» Stand with feet side by side <br />» Keep legs straight but not tense <br />» Breath slowly and evenly<br />» Roll your shoulders back <br />» Lift chin slightly<br />– Sitting<br />» Sit squarely and neatly<br />» Your back should be firmly parallel to the back of the chair<br />» Arm should be folded loosely on your lap<br />» Your leg should be folded or crossed tidily<br />
  22. 22. Mannerism, Etiquette and Behaviour<br />Greetings<br />– Your accessibility style<br />» Passive approach / Active approach<br />» Body talk<br />• Handshake<br />• Openness to others<br />– Express immediate situation<br />– Revealing information about yourself <br />• Showing interest<br />– Focus<br />– Listening<br />– responding<br />– Asking questions<br />– Compliment<br />
  23. 23. Conversational Dynamics<br />– “Do you think about how others feel about themselves<br />after they speak with you?”<br />– What you say and do impacts the way people feel about themselves<br />– How people feel after interacting with you on a first encounter is especially important, because it will impact how they feel about you, at that moment and perhaps permanently.<br />– IF YOU MAKE OTHER PEOPLE UNDERSTOOD AND<br />HAPPY, THEY MAY PROJECT THAT GOOD FEELING<br />ONTO YOU AND FEEL POSITVELY ABOUT YOU. <br />
  24. 24. – 4 FOCUS IN IMAGE BUILDING :<br />• How you feel about yourself<br />– Confident<br />– Comfortable<br />• How you feel about other person<br />– Base on their respond to you<br />– You evaluate others based on what they say and do<br />– You make quick decision about their personality, how<br />much you like them and so on<br />• How other person feels about you<br />– Positively / negatively<br />– Whether the other person smiles and pay attention to<br />you, laughs at your jokes, and seem engaged.<br />• How the other persons feels about himself /herself<br />– Other person feel proud or insightful when talking to you<br />Conclusion<br />