Ausspc 2012 case study ozone oaktonPresentation Transcript
SharePoint 2010 creating a vibrantculture and competitive advantageRita Arrigo Principal Consultant Oakton
Setting the sceneOrganisation: Oakton Technology ConsultingIndustry: TechnologyWhat we do: A consulting and technology firm founded in 1988, bringing together industry experience, business insight and specialist technologyEmployees: 1100Location: Melbourne, Sydney, Canberra, Brisbane and Hyderabad
Why SharePoint? Social ComputingTeamwork “Existing Platform not intuitive and“Limited ability to hold online limited remote access. Staffdiscussions, share issues, wanted a 2.0 feel similar towork together within andbetween teams” Knowledge Management Connectivity “Disparate and dated knowledge “Siloed and insular communities repositories limit the ability to prevent exchange of ideas and respond to opportunities and solve reduce the ability to find and customer problems” leverage diverse skills and experience” Communication “Disparate and dated knowledge. Communication not prioritised or targeted, resulting in information overload & inability to know what is important
Oakton’s Knowledge Mgt Journey 2003 2007 20010/11 • Sharepoint 2003 • Sharepoint 2007 • Sharepoint 2010 (cloud-based) • Very limited focus and functionality • Introduction of meta data and • Social networking enabled • “Folders on the intranet) information architecture • Enhanced metadata • Oakton Development Methodology concepts • Personalisation predominates • Team sites and Project sites • Enhanced search • Navigational issues and limited • Method enahancement by search multiple authors • Predominately read only • Method development by single author • 1:1 interactions • Many to Many • Owner generated interactions content • User generated content4
Consulting Technology How you about a think problem is more important than the problem itself
Agenda• Introduction to Ozone – A Real-time Collaboration and Information Sharing Platform• The Results• Evidence
A snapshot of Oakton₋ An Australian Consulting and Technology firm founded in 1988₋ Listed on the ASX in 2000₋ 1100 consultants and technologists, with deep industry expertise, intimate domain knowledge and specialist technology skills₋ Mature off shore development team in Hydrabad₋ Strategic partners include Microsoft, Oracle, SAP and IBM.
Over 23 years we have amassed deep industry-based expertise:we understand the trends and the issues you facePerhaps that’s why we see things others don’t Education Healthcare Government Wholesale+retail+business Construction+property Utilities Telecommunications Financial services Resources
The Heart Beat of OaktonIntegrated into the way individuals work— Creating Networks, Sharing and Collaboration— Allowing staff in different teams to be constantly connected and communicating across functional and location boundaries to solve the more complex problems— New way of working drives great engagement, participation and social interaction www.oakton.com.au
What is Online CollaborationOnline Collaboration technologiesallow employees, partners andcustomers enhanced capabilitiesto work better together and shareinformation in both co-located anddistributed enterpriseenvironments.It can be defined as the work thattakes place among people when abusiness process is not pre-determining how the work shouldtake place. *Source – CoSpaces Reference Architecture
Ozone – A Demonstration
Live Blogging from AUSPC
Activity and Tagging
Ozone - Activity feed Facebook style status update capability, including attached links and images Hash tags and mentions incorporated in a post Replies and interaction17 www.oakton.com.a
Search in Ozone Integrated people searchSearchfacets
Collaboration sites Bid, Project, Team and Community sites available on self service basis User tagsSpecific sitetypes Activity stats
Self service site creation CRM system integrationAbstractedsecuritymodel
The Gestalt nature of Ozone• We make sense of things by understanding entirety rather than as disjointed parts.• Therefore the whole is greater than the sum of the parts• Breaking Down the state and level barriers• Collaboration on Projects
EvidenceImproved Organisation Performance— Quality of Proposals Comments included — Ozone is fantastic great initiative— Through ease of access of IP — Improved Communications from— Easily find and leverage IP Ozone — Good Offering from OzoneImproved Employee Satisfaction — Significantly Improved— Employee rated the improved in Corporate Communications from 28% to 68% where the single biggest change was Ozone— Employee felt better about corporate communications— Improved Communications brings better business alignment
More on ROI Employee Retention — Reduced Voluntary turnover by 5% — Quality Relationship with Managers Continuous Improvement — Oakton recognised that the previous portal where it was useful for documents and finding information, did not provide, networking or collaborative features or Search.
Microsoft SharePoint Case-StudiesQueensland Government - Department of Education and Training As part of its Smart Classrooms strategy, DET developed a new an Online Collaboration Solution called The New Learning Place for all corporate staff, teachers, non-teaching staff, students, parents and/or guardians and community members. One Portal provides a range of online communication and collaboration tools that are ideal for team work. Over 50,000 teachers and 500,000 students are now using the solution. Oakton participated in a full development lifecycle to analyse, define and deliver the solution.
Microsoft SharePoint Case-StudiesOakton - Intranet and collaboration platform SharePoint 2010 is used for Oakton’s internal collaboration and Document Management platform Focus is on search, and collaborating around client deliverables and developing internal IP Integration with CRM platform via BCS Aggressive time frames, minimal budget Supported by our Hyderabad team
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