I think Customer Service can be one of the most difficult jobs – for me anyway. Especially when I perceive that someone is being rude to me. And those are the times that if not handled properly – seem to be the worst customer service situations.
CARE AND FEEDING OF CUSTOMERS – VIRTUAL AND FACE TO FACE July 16, 2008 Marjorie Brekke
For every negative interaction you have with a customer, you probably had 50 great ones.
It is the negative experiences that we tend to remember, but don’t let that decide your day.
Remember all of the positive interactions you have experienced throughout the day.
I once had someone explain to me that it is like we have a bowl full of cookies representing all of our positive interactions, and one person can come along and take all of those cookies with one negative attitude. Don’t let them take your cookies.