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2010 Annual Report Presentation

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Transcript

  • 1. Growing Our Future
    RCPL 2010 Annual Report to Staff
  • 2. Fostering Ownership
    Users’ Needs Lead the Way
    Everyone a Teacher
    Reinventing Environments
    Engaging Staff
  • 3. About Our Libraries
    Over 1 million circulations
    Content delivery
    through Social Networking
    RCPL-North use is increasing
    Contacts increased through innovations – roaming, virtual reference, multiple service points
  • 4. Learning As We Grow
    Focusing our efforts on achievable outcomes
    Using resources for success
  • 5. What We Discovered
    Honoring commitments
    Establishing New traditions
  • 6. Users Leading
    Self-directed services
    Mobile & Online Services
    Time
    Customer Relations Training
  • 7. Everyone a Teacher
    Orientation teammates
  • 8. Everyone a Teacher
    Educational support
  • 9. Everyone a Teacher
    Content delivery
  • 10. Everyone a Teacher
    Knowledge Network
    Digital citizenship, community archives, employment and economy
  • 11. Everyone a Teacher
    Drop-in programming
  • 12. Reinvent Environments
    • Computer to phone
    • 13. VOIP, Auto notices
    • 14. WDT – Going Green
    • 15. $50,000 Friends of the Library Bequest
    • 16. $400,000 Foundation Endowment
    • 17. ILS / RFID
    • 18. Online payments
  • Engaging Staff
    Communication
  • 19. Change Implementation
    People adapt differently
    People can be reluctant
  • 20. Change Implementation
    • Training for staff development
    • 21. Administrative support
    • 22. Education : Evaluation : Communication
  • Telling Our Story
  • 23. Return On Investment every $1 returns $4 to the community
    Over five years, the library has experienced:
    48% circulation increase
    37% increase in program participation
    13% entry count increase
    10,630 hours of patrons’ wireless computer use (July – December 2009)
    350% increase with content delivery for library information using social networking (2008-09)
  • 24. Growing our future is dependent upon all of us