Growing Our Future<br />RCPL 2010 Annual Report to Staff<br />
Fostering Ownership<br />Users’ Needs Lead the Way <br />Everyone a Teacher <br />Reinventing Environments<br />Engaging S...
About Our Libraries<br />Over 1 million circulations<br />Content delivery <br />through Social Networking<br />RCPL-North...
Learning As We Grow<br />Focusing our efforts on achievable outcomes <br />Using resources for success<br />
What We Discovered<br />Honoring commitments<br />Establishing New traditions<br />
Users Leading<br />Self-directed services<br />Mobile & Online Services  <br />Time<br />Customer Relations Training <br />
Everyone a Teacher<br />Orientation teammates<br />
Everyone a Teacher<br />Educational support<br />
Everyone a Teacher<br />Content delivery<br />
Everyone a Teacher<br />Knowledge Network<br />Digital citizenship, community archives, employment and economy<br />
Everyone a Teacher<br />Drop-in programming<br />
Reinvent Environments<br /><ul><li>Computer to phone
VOIP, Auto notices
WDT – Going Green
$50,000 Friends of the Library Bequest
$400,000 Foundation Endowment
ILS / RFID
Online payments </li></li></ul><li>Engaging Staff<br />Communication<br />
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2010 Annual Report Presentation

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2010 Annual Report Presentation

  1. 1. Growing Our Future<br />RCPL 2010 Annual Report to Staff<br />
  2. 2. Fostering Ownership<br />Users’ Needs Lead the Way <br />Everyone a Teacher <br />Reinventing Environments<br />Engaging Staff<br />
  3. 3. About Our Libraries<br />Over 1 million circulations<br />Content delivery <br />through Social Networking<br />RCPL-North use is increasing<br />Contacts increased through innovations – roaming, virtual reference, multiple service points<br />
  4. 4. Learning As We Grow<br />Focusing our efforts on achievable outcomes <br />Using resources for success<br />
  5. 5. What We Discovered<br />Honoring commitments<br />Establishing New traditions<br />
  6. 6. Users Leading<br />Self-directed services<br />Mobile & Online Services <br />Time<br />Customer Relations Training <br />
  7. 7. Everyone a Teacher<br />Orientation teammates<br />
  8. 8. Everyone a Teacher<br />Educational support<br />
  9. 9. Everyone a Teacher<br />Content delivery<br />
  10. 10. Everyone a Teacher<br />Knowledge Network<br />Digital citizenship, community archives, employment and economy<br />
  11. 11. Everyone a Teacher<br />Drop-in programming<br />
  12. 12. Reinvent Environments<br /><ul><li>Computer to phone
  13. 13. VOIP, Auto notices
  14. 14. WDT – Going Green
  15. 15. $50,000 Friends of the Library Bequest
  16. 16. $400,000 Foundation Endowment
  17. 17. ILS / RFID
  18. 18. Online payments </li></li></ul><li>Engaging Staff<br />Communication<br />
  19. 19. Change Implementation<br />People adapt differently<br />People can be reluctant<br />
  20. 20. Change Implementation <br /><ul><li>Training for staff development
  21. 21. Administrative support
  22. 22. Education : Evaluation : Communication</li></li></ul><li>Telling Our Story<br />
  23. 23. Return On Investment every $1 returns $4 to the community <br />Over five years, the library has experienced:<br />48% circulation increase<br />37% increase in program participation<br />13% entry count increase<br />10,630 hours of patrons’ wireless computer use (July – December 2009)<br />350% increase with content delivery for library information using social networking (2008-09)<br />
  24. 24. Growing our future is dependent upon all of us<br />
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