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Intro. to Org.change

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Transcript

  • 1.
    • Introduction to Organizational Behavior
    • Presented by:
    • Rao Jameel Afsar
  • 2. The Practice of Management Can Be Traced Back Thousands of Years
    • The Egyptians used management functions of planning, organizing, and controlling when they constructed the pyramids.
    • Observe the next slide, it will illustrate a few of the most important management breakthroughs and practices over the last 4000 years:
  • 3. Management in Antiquity
  • 4. Emergence of Modern Management Perspectives
    • Classical Perspective
    • Scientific
    • Administrative
    Fredrick Taylor Max Weber 1900’s -
    • Behavioral Perspective
    • Hawthorne Studies
    • Human Relations Movement
    Mayo McGregor, Maslow 1927 -
    • Quantitative Perspective
    • Mgt Science/Ops Research
    • Systems Approach
    Movement 1940’s - Contingency Perspective Fielder, Lawler, Situational Theory 1960’s -
  • 5. Classical Management Perspective
    • Scientific Management
      • Concerned with improving the performance of individual workers (i.e., efficiency).
      • Grew out of the industrial revolution’s labor shortage at the beginning of the twentieth century.
    • Administrative Management
      • A theory that focuses on managing the total organization.
  • 6. Scientific Management
    • Concerned with improving the performance of individual workers.
    • Frederick Taylor developed this system, which he believed would lead to a more efficient and productive work force.
  • 7. Scientific Management
    • Frederick Taylor (1856–1915)
      • Replaced old methods of how to do work with scientifically-based work methods to eliminate “soldiering,” where employees deliberately worked at a pace slower than their capabilities.
      • Believed in selecting, training, teaching, and developing workers.
      • Used time studies of jobs, standards planning, exception rule of management, slide-rules, instruction cards, and piece-work pay systems to control and motivate employees.
  • 8. Administrative Management
    • Whereas scientific management deals with the jobs of individual employees, administrative management focuses on managing the total organization.
    • Administrative management laid the foundation for later development in management theory.
    • It is more appropriate for stable and simple organizations than for today’s dynamic and complex organizations.
  • 9. The Behavioral/Human Relations Management Perspective
    • Unlike the classical management perspective, the behavioral management perspective placed more emphasis on individual attitudes and behaviors and on group processes and recognized the importance of behavioral processes in the work place.
  • 10. The Hawthorne Studies (1927–1932)
    • Conducted by Elton Mayo and associates at Western Electric
      • Illumination study—workplace lighting adjustments affected both the control and the experimental groups of production employees.
      • Group study—implementation of piecework incentive plan caused production workers to establish informal levels of acceptable individual output.
        • Over-producing workers were labeled “rate busters” and under-producing workers were considered “chiselers.”
      • Interview program—confirmed the importance of human behavior in the workplace.
  • 11. Human Relations Movement
      • Grew out of the Hawthorne studies.
      • Proposed that workers respond primarily to the social context of work, including social conditioning, group norms, and interpersonal dynamics.
      • Assumed that the manager’s concern for workers would lead to increased worker satisfaction and improved worker performance.
  • 12.
    • Abraham Maslow
      • Advanced a theory that employees are motivated by a hierarchy of needs that they seek to satisfy.
    • Douglas McGregor
      • Proposed Theory X and Theory Y concepts of managerial beliefs about people and work.
  • 13. Quantitative Management Perspective
    • Quantitative Management
      • Emerged during World War II to help the Allied forces manage logistical problems.
      • Focuses on decision making, economic effectiveness, mathematical models, and the use of computers to solve quantitative problems.
  • 14. Quantitative Management Perspective (cont’d)
    • Management Science
      • Focuses on the development of representative mathematical models to assist with decisions.
    • Operations Management
      • Practical application of management science to efficiently manage the production and distribution of products and services.
  • 15. The Systems Perspective
      • Subsystems are more successful working together in a cooperative and coordinated fashion than working alone.
      • The whole system (subsystems working together as one system) is more productive and efficient than the sum of its parts.
  • 16. The Systems Perspective of Organizations Inputs from the environment: material inputs, human inputs, financial inputs, and information inputs Transformation process: technology, operating systems, administrative systems, and control systems Outputs into the environment: products/services, profits/losses, employee behaviors, and information outputs Feedback
  • 17. The Contingency Perspective
    • Universal Perspectives
      • Include the classical, behavioral, and quantitative approaches.
      • An attempt to identify the “one best way” to manage organizations.
    • The Contingency Perspective
      • Suggests that each organization is unique.
      • The appropriate managerial behavior for managing an organization depends (is contingent) on the current situation in the organization.
  • 18. An Integrative Framework of Management Perspectives
    • Effective and efficient management
    Classical Management Perspectives: Methods for enhancing efficiency and facilitating planning, organizing, and controlling Behavioral Management Perspectives: Insights for motivating performance and understanding individual behavior, groups and teams, and leadership Quantitative Management Perspective: Techniques for improving decision making, resource allocation, and operations Recognition of the situational nature of management. Response to particular characteristics of situation . Recognition of internal interdependencies. Recognition of environmental influences . Contingency Perspective Systems Approach
  • 19. Integrating Perspectives for Managers
    • A complete understanding of management requires an appreciation of, classical, behavioral, and quantitative approaches.
    • The systems and contingency perspectives can help managers integrate the three approaches and enlarge understanding of all three.
  • 20. What Managers Do
    • Managerial Activities
    • Make decisions
    • Allocate resources
    • Direct activities of others to attain goals
    Managers (or administrators ) Individuals who achieve goals through other people.
  • 21. Where Managers Work Organization A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.
  • 22. Types of Managers
  • 23. Management Functions Management Functions Planning Organizing Leading Controlling
  • 24. Management Functions (cont’d) Planning A process that includes defining goals, establishing strategy, and developing plans to coordinate activities.
  • 25. Management Functions (cont’d) Organizing Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.
  • 26. Management Functions (cont’d) Leading A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.
  • 27. Management Functions (cont’d) Controlling Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations.
  • 28. Management Skills Technical skills The ability to apply specialized knowledge or expertise. Human skills The ability to work with, understand, and motivate other people, both individually and in groups. Conceptual Skills The mental ability to analyze and diagnose complex situations.
  • 29. Allocation of Activities by Time Source: Based on F. Luthans, R.M. Hodgetts, and S.A. Rosenkrantz, Real Managers (Cambridge, MA: Ballinger, 1988).
  • 30. Enter Organizational Behavior Organizational behavior (OB) A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.
  • 31. Replacing Intuition with Systematic Study Systematic study Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence. Provides a means to predict behaviors. Intuition A feeling not necessarily supported by research.
  • 32. Toward an OB Discipline
  • 33. Contributing Disciplines to the OB Field Psychology The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals.
  • 34. Contributing Disciplines to the OB Field (cont’d) Sociology The study of people in relation to their fellow human beings.
  • 35. Contributing Disciplines to the OB Field (cont’d) Social Psychology An area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another.
  • 36. Contributing Disciplines to the OB Field (cont’d) Anthropology The study of societies to learn about human beings and their activities.
  • 37. Contributing Disciplines to the OB Field (cont’d) Political Science The study of the behavior of individuals and groups within a political environment.
  • 38. Source: Drawing by Handelsman in The New Yorker , Copyright © 1986 by the New Yorker Magazine. Reprinted by permission.
  • 39. There Are Few Absolutes in OB Contingency Variables x y Contingency variables Situational factors: variables that moderate the relationship between two or more other variables and improve the correlation.
  • 40. Challenges and Opportunity for OB
    • Improving People Skills
    • Empowering People
    • Globalization
    • Stimulating Innovation and Change
    • Coping with “Temporariness”
    • Working in Networked Organizations
    • Helping Employees Balance Work/Life Conflicts
    • Improving Ethical Behavior
  • 41. OB Model Individuals Organization Groups/Teams
  • 42. Complexity of Organizational Dimensions Individuals Organization Groups/Teams
    • Personality
    • Gender
    • Motivation
    • Cultural Differences
    • Knowledge/Abilities
    • Biases
    • Membership
    • Personality
    • Power/Politics
    • Conflict Management
    • Decision Making
    • Oversight/Authority
    • Organizational Design
    • Organizational Culture
    • Leadership
    • Communication
    • Management Style
    • Ethics
  • 43. OB Research
    • Dependent variables
    • What you can measure
    • Independent variables
    • What you want to study
    x y
  • 44. The Dependent Variables (cont’d) Productivity A performance measure that includes effectiveness and efficiency. Effectiveness Achievement of goals. Efficiency The ratio of effective output to the input required to achieve it.
  • 45. The Dependent Variables (cont’d) Absenteeism The failure to report to work. Turnover The voluntary and involuntary permanent withdrawal from an organization.
  • 46. The Dependent Variables (cont’d) Organizational citizenship behavior (OCB) Discretionary behavior that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization.
  • 47. The Dependent Variables (cont’d) Job satisfaction A general attitude toward one’s job, the difference between the amount of reward workers receive and the amount they believe they should receive.
  • 48. The Independent Variables Independent Variables Independent variable The presumed cause of some change in the dependent variable. Individual-Level Variables Organization System-Level Variables Group-Level Variables
  • 49. How it works!
  • 50. So what about this class ……
  • 51. This class is designed to:
    • Train you to be diagnostic and analytical about how organizational dynamics place out in the workplace
    • Provide you with theories and models to guide you
    • Teach you about now each individual topic might impact or influence the others topics
  • 52. To get a good grade – you must:
      • Come to class – only way to pass exams!
      • Take good notes
      • Ask questions
      • Class is a “survey” class - volumes of information on each topic
  • 53. Who am I?
    • Distinguished Visiting Professor
    • 22 years of “Big Time” Corporate Experience
    • 13 years Teaching Part-time at UMass-Amherst and National Technological University
    • 5 years teaching full-time (NU,WPI, and at a small women’s college in NC years ago)
    • Corporate Jobs:
    • Instrumentation Labs (IL)
      • Digital Equipment Corp (DEC)
      • ABB Nuclear Power (ABB)
      • EMC Corporation (EMC)
    • College Football Nut (Florida State)
    • Boat!!
    • And the reason I can go boating, watch college football and teach (for nothing – nearly) is…………………………!!
  • 54. Syllabus review……………