Google, Facebook and Twitter Analytics
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Google, Facebook and Twitter Analytics

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This month we break down the kinks behind Google, Facebook and Twitter Analytics.

This month we break down the kinks behind Google, Facebook and Twitter Analytics.

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Google, Facebook and Twitter Analytics Presentation Transcript

  • 1. Measure, Modify, Repeat Using analytics and quantitative measurement to reach your goals Angeline Evans - angevans@fiu.edu
  • 2. Setting up a measurement plan Goal – What business goal do you want to achieve? Metrics – What measurable index can get you toward your goal? Targets – What target numbers do you want to reach?
  • 3. Tool - Google Analytics
  • 4. Case Study: FIU News Objective : Increase pageviews by 30%. Measure ▪Popular stories ▪Landing page ▪Mobile traffic ▪Behavior ▪Traffic sources
  • 5. Case Study: FIU News Modify ▪Redesign ▪E-newsletter Repeat ▪Weekly and monthly reporting ▪Traffic sources
  • 6. Get started How can you apply web measurement tools to your goals?
  • 7. Resources Google Analytics Academy: http://analyticsacademy. withgoogle.com/course Google Analytics Configuration Tool: http://gaconfig. com/ Occam’s Razor (Avinash Kaushik): http://www.kaushik.net/avinash
  • 8. Facebook & Twitter Analytics Ryan Morejon - rmorejon@fiu.edu Jodi-Ann Reid - jareid@fiu.edu
  • 9. How do you get better content using analytics?
  • 10. Turn your goals into questions ● What kind of social content is most effective? ● What content will give me the most engagement? ● Are my posts readable? Too long, too short? ● How do I get more likes on a page? ● How can I get more clicks on a post?
  • 11. Facebook Insights
  • 12. Facebook Insights ● Tricky, but very visual and comprehensive ● Facebook Insights Tool (website) ● Data export (Excel file)
  • 13. Overview of Insights ● Page Likes ● Post Reach ● Visits ● Posts and Post-types ● People (Audience)
  • 14. Page Likes ● It should be going up! ● Measure page-like data over time ● Benchmark page likes over time ● Net likes, unlikes or paid likes per day ● Where did your likes come from? ○ On your page ○ Ads/Sponsored ○ Page Suggestions ○ Uncategorized Mobile ○ Others
  • 15. Post Reach ● ● ● ● ● The number of people who saw your posts Average likes/comments/shares per post. ○ Determining good shareable content Who’s hiding/reporting as spam/unliking? Total reach ○ Navigate through each day Paid posts ○ Is your current budget working for you?
  • 16. Page Visits ● ● ● Timeline, Photos, Info and Others Tabs Mentions, Posts by Other People, Check-Ins If external, where are they coming from? ○ fiu.edu ○ google ○ other less popular
  • 17. Page Posts ● ● ● When are your fans online? ○ Craft content based on when they’re on. Types of posts that are most successful ○ For us: status and video posts do best ○ Photos & Links do meh Analyze individual posts ○ Reach ○ Engagement ○ Targeting
  • 18. Likes = People ● ● ● ● ● All about your audience demographic Gender, country, city, language Demographics for: ○ Fans/Likes ○ People Reached ○ People Engaged ○ Check-ins Getting to know your audience Crafting content for them
  • 19. Facebook Ads
  • 20. Facebook Ads ● Choose how post is displayed - in Newsfeed or at top right hand corner ● Choose up to six images ● Ability to define audience ● Bid for page likes, clicks, or impressions
  • 21. Twitter Insights
  • 22. Twitter Insights ● ● ● ● ● Twitter added an ad system And it comes with analytics! Kinda hidden Click on Twitter Ads Let’s you see: ○ ○ ○ Individual Tweet Activity Followers Interests
  • 23. Tweet Activity ● ● ● ● ● ● Data on specific posts Favorites, Retweets and Reach Reach: how many Twitter feeds it landed on. More retweets, more reach. Mentions, follows and unfollows on any given day (Shows the last 30 days) Highlights posts that are in the top 15%
  • 24. Followers ● ● ● ● Get to know your audience… like really getting to know them. Lifetime of follows Interests, Location (Countries, states, cities), Gender and who they follow. Get a real handle on what exactly your audience is into.
  • 25. Readability ● How readable is you content? ● What grade level is it? ● http://read-able.com/ ● Understood by age and grade level, based on Flesch Kincaid scale.
  • 26. Any questions?