2. CHANGE - Introduction
Developmental change – First Order ;Change that enhances or corrects existing
aspects of an organisation, often focusing on the improvement of a skill or
Transitional change seeks to achieve a known desired state that is different
from the existing one. Episodic, planned and second order, or radical.
Transformational change is radical or second order in nature. Requires a shift
in assumptions made by the organisation and its members.
Nature of Changes: Changes to the organizational culture, business processes,
physical environment, job design / responsibilities, staff skills / knowledge and
policies / procedures.
 Difficult to introduce change to an organization. Failure to do so can cause many
 Organizations go through four stages on the way to achieving their strategic
Denial  Resistance  Exploration  Renewal
 Productivity Dip- Negative impact on the productivity during the stages.
5. Digital Chocolate – A Study
 Game developer and publisher founded in 2003.
 Figures in the top 5 game publishers in the world on each gaming platform.
 Initial Organizational Transformation through inorganic growth i.e. through
 Key Drivers of change at Digital Chocolate
 Market Conditions (External)
 Human Resource (Internal)
• Major Organizational Development Interventions (Transformations) at
Education and Training
Coaching and Counseling
Life and Career Planning
Planning and Goal Setting