• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Opening Presentation
 

Opening Presentation

on

  • 707 views

Corporate Performance Management Roadmap covering Strategy, Structure, Culture, Process and Systems

Corporate Performance Management Roadmap covering Strategy, Structure, Culture, Process and Systems

Statistics

Views

Total Views
707
Views on SlideShare
705
Embed Views
2

Actions

Likes
2
Downloads
0
Comments
0

2 Embeds 2

http://www.slideshare.net 1
http://www.linkedin.com 1

Accessibility

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Opening Presentation Opening Presentation Presentation Transcript

    • COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING PERFORMANCE CORPORATE ENHANCING
    • COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING PERFORMANCE MANAGEMENT DEFINED Corporate Performance Management (CPM) is the area involved with monitoring and managing an organization’s performance as reflected by key performance indicators (KPIs) such as revenue, return on investment, overhead, and operational costs. It is about the ability to consistently deliver business outcomes.
    • COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING DELIVERING BUSINESS OUTCOMES This ability is effected by the organizations strategy, structure, culture, processes and systems.
    • COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING STRATEGY A specific pattern of decisions and actions that managers take to use core competencies to achieve a competitive advantage. Strategic management is that set of managerial decisions and actions that determines the long-run performance of a corporation.
    • EVOLUTION OF STRATEGIC MANAGEMENT Phase 4 Process Capability COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING Strategic Management Phase 3 Externally oriented planning Phase 2 Forecast-based planning Phase 1 Basic Financial Planning Time
    • STRATEGIC MANAGEMENT PROCESS COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING Environmental Strategy Strategy Evaluation and Scanning Formulation Implementation Control Feedback/Learning Loop
    • SCOPE OF PERFORMANCE MANAGEMENT COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING Performance Management Environmental Strategy Strategy Evaluation and Scanning Formulation Implementation Control Feedback/Learning Loop
    • SCOPE OF PERFORMANCE MANAGEMENT COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING Performance Management Environmental Strategy Strategy Evaluation and Scanning Formulation Implementation Control Feedback/Learning Loop
    • COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING STRUCTURE Formal system of task-authority relationships that control how people coordinate their actions and use resources to achieve organizational goals.
    • STRUCTURAL CONSIDERATIONS Informal Formal Informal Formal Long Term Strategic Joint Networks Strategic Contracts Ownership Ventures Reputation Co-optation M&A Alliance Types of strategic alliances COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING Symbiotic Interdependencies Strategy Environmental Bounded Informal Formal Uncertainty Rationality Third Party Collusion and Strategic Opportunism Small Numbers Linkage M&A Cartels Alliance Mechanisms Risk Specific Assets Competitive Interdependencies Strategy Transaction Cost Analysis Differentiation Integration Centralization Decentralization Mutual Standardization Adjustment Mechanistic Organic Flat and Tall Organizations Organizational Design Challenges
    • COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING CULTURE It is the set of shared values and norms that control organizational members interaction with each other and with suppliers, customers, and other people outside the organization.
    • CULTURE CONSIDERATIONS Organizational Values Socialization COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING Social Responsibility Role Orientation Terminal Values Instrumental Values Stories Ceremonies Language Norms, Rules, SOPs Socialization and Social Responsibility Processes Organizational Values Property Rights System Characteristics of Organizational Organizational People Culture Structure Organizational Ethics Culture Sources Analysis
    • COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING PROCESS A collection of interrelated tasks, which accomplish a particular goal and categorized as management, operational or supporting processes. Process management is a holistic management approach that promotes effectiveness and efficiency while aligning an organization to the wants and needs of clients.
    • GREINER’S MODEL OF GROWTH 5 Crisis of ? Stage 1 Stage 2 Stage 3 Stage 4 Stage 5 4 Crisis of Large Red tape COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING 3 Crisis of 5 Growth through Size of Organization control collaboration 2 Crisis of 4 Growth through autonomy coordination 1 Crisis of 3 Growth through leadership delegation 2 Growth through direction 1 Growth through Small creativity Young Mature Age of Organization
    • COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING HOLISTIC APPROACH Thus approaches to enhance business performance need holistic frameworks to catalyze organizational change and cover many facets of the organization. This entails a preliminary analysis of how the current structure and culture adapt to environmental change as a benchmark stage from which progress is measured.
    • COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING SYSTEMS Brings information from multiple sources within the organization to the point of decision, enabling proactive measures to be taken to correct performance trends.
    • FIVE PRINCIPLES FOR EXECUTION Translate strategy into operational terms Align the organization to the strategy COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING Make strategy everyone’s everyday job Make strategy a continual process Mobilize change through executive leadership
    • COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING SAMPLE: HOW DO WE GO ABOUT IT? Enhancing business performance management requires a process that starts with an audit of current strategy to understand current perspective and then derives the cause- effect relationship through which the organization delivers shareholder value.
    • PERFORMANCE MANAGEMENT ROADMAP COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING Systemization Rollout Alignment Sensitization Design Strategic Audit Kick-off
    • COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING CAUSE AND EFFECT
    • Stage 1: Develop PERFORMANCE MANAGEMENT ROADMAP the cause effect relationship map that delivers shareholder value. This should be within a functional process area and CAUSE-EFFECT RELATIONSHIPS developed around a strategic theme. COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING ANAGEMENT EFFECT
    • Stage 2: Analyze PERFORMANCE MANAGEMENT ROADMAP and develop the objectives for each facet of cause and ROCE effect. Customer Loyalty COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING ANAGEMENT On-time Delivery OBJECTIVES Process Process Cycle Time Quality Employee Skills
    • Stage 3: Select the PERFORMANCE MANAGEMENT ROADMAP measure that best reflects the Improve Profitability objective to be ROCE achieved. Grow Revenue Customer Loyalty Attract and retain COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING ANAGEMENT Lower prices On-time Delivery MEASUREMENT Improve turnaround Process Process Cycle Time Quality Develop skills Employee Skills Develop systems
    • Stage 4: Select PERFORMANCE MANAGEMENT ROADMAP target or performance Improve Market Value Profitability threshold for each ROCE measure. Grow Per seat revenue Revenue Costs Customer Loyalty Attract and # repeat customers retain COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING ANAGEMENT Lower prices # customers On-time Delivery OBJECTIVES TARGETS Improve On ground time turnaround On time departure Process Process Cycle Time Quality Develop Strategic Job skills Readiness Employee Skills Develop Systems availability systems
    • Stage 5: Develop PERFORMANCE MANAGEMENT ROADMAP the initiatives needed to enhance Improve Market Value 30% CAGR Profitability capability required ROCE to deliver targets. Grow Per seat revenue 30% CAGR Revenue Costs 5% CAGR Customer Loyalty Attract and # repeat customers 70% retain COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING ANAGEMENT Lower prices # customers +12% pa On-time Delivery INITIATIVES Improve On ground time 30 min turnaround On time departure 90% Process Process Cycle Time Quality Develop Strategic Job Year 1: 70% skills Readiness Year 2: 90% Employee Year 3: 100% Skills 100% Develop Systems availability systems
    • Stage 6: Assign a PERFORMANCE MANAGEMENT ROADMAP budget amount to each initiative and Improve Market Value 30% CAGR Profitability sum to obtain ROCE annual budget. Grow Per seat revenue 30% CAGR Revenue Costs 5% CAGR Customer Loyalty Implement Attract and # repeat customers 70% CRM retain COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING Quality Mgt ANAGEMENT Lower prices # customers +12% pa Customer On-time Loyalty Pgm Delivery BUDGETS Improve On ground time 30 min Cycle time turnaround On time departure 90% optimization Process Process Cycle Time Quality Crew Develop Strategic Job Year 1: 70% Training skills Readiness Year 2: 90% Employee Year 3: 100% Scheduling Skills 100% Comm. Pgm Develop Systems availability systems ………..
    • Fully developed PERFORMANCE MANAGEMENT ROADMAP sample deliverable for a low cost Improve Market Value 30% CAGR Profitability airline. ROCE Grow Per seat revenue 30% CAGR Revenue Costs 5% CAGR Customer Loyalty Implement $xxx.xx Attract and # repeat customers 70% CRM retain COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING Quality Mgt $xxx.xx ANAGEMENT Lower prices # customers +12% pa Customer On-time Loyalty Pgm $xxx.xx Delivery Improve On ground time 30 min Cycle time $xxx.xx turnaround On time departure 90% optimization Process Process Cycle Time Quality Crew Develop Strategic Job Year 1: 70% Training $xxx.xx skills Readiness Year 2: 90% Employee Year 3: 100% Scheduling $xxx.xx Skills 100% Comm. Pgm $xxx.xx Develop Systems availability systems $xxx.xx
    • ORGANIZATION DEVELOPMENT TRACKS Strategy Strategic Management Track Performance Management Track COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING Structure Organization Design Track Organization Change Leader Track Culture Human Capital Management Track Effective Leadership Track Process BPM Track TQM Track Six-Sigma Track Systems IT/Systems Strategy Planning Track CPM/BI Infrastructure Planning Track Systems Integration Strategy Track
    • Organization All tracks are Intermediate DEVELOPMENT LEVELS offered at four Individual Advanced levels based on function and Expert Offsite Onsite Group Basic experience level. As a general TRACK guideline, Basic and Intermediate Strategic levels could be Management ◙R ◙ ◙ ◙ ◙ ◙ ◙ ◙ ◙ offered to middle Track management, advanced to senior Performance management and Management ◙R ◙ ◙ ◙ ◙ ◙ ◙ ◙ ◙ COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING expert to top Track management Organization executives. Custom tracks are Design ◙R ◙ ◙ ◙ ◙ ◙ NA NA ◙ created after Track completion of a Change strategic review, Leader Track ◙R ◙ ◙ ◙ ◙ ◙ NA NA ◙ executive interviews and training needs Leadership analysis. Track ◙R ◙ ◙ ◙ ◙ ◙ NA NA ◙ Personal - Recommended R Effectiveness ◙R ◙ ◙ ◙ ◙ ◙ NA NA ◙ Track Etiquette and Soft-skills ◙R ◙ ◙ ◙ ◙ ◙ NA NA ◙ Track Custom Tracks NA NA NA NA ◙ ◙ ◙ ◙ ◙
    • PROFESSIONAL SERVICES CONSULTING Business Performance Management Strategy and Organization COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING Strategic Human Capital Management Performance Orientation in M&A Strategic Systems Review and Planning Strategic Change Management
    • PROFESSIONAL SERVICES MEDIA Corporate Presentations Corporate Communications COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING Training &Professional Development Sales & Marketing Video Collateral Induction/Acculturation/Expatriation Programs Corporate Social Responsibility Advertising and Public Relations
    • ENGAGEMENT CYCLE - CONSULTING Preliminary Situation Appraisal COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING Opportunity Report Draft Strategy Positioning Contract Execution Review and Closure
    • ENGAGEMENT CYCLE – TRAINING Preliminary Situation Appraisal COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING Training Needs Analysis Opportunity Report Development Roadmap Contract Execution Review
    • COPYRIGHT©2008 PROCYGNUS CONSULTING COPYRIGHT©2008 PROCYGNUS CONSULTING QUESTIONS AND NEXT STEPS? Ranjiv Kurup ranjiv.kurup@procygnus.com +91.981.840.1411