LOGO

Rania Mohamed El-Sharkawy
rania.elsharkawy@alex-mri.edu.eg
Lecturer of clinical chemistry, MRI-Alexandria University...
LOGO

How to develop a reliable
dashboard of indicators……….
LOGO

Are you a manger?
LOGO

Are you a leader or
decision maker?
SO…….

How do you monitor the
performance of your organization?
Do you
monitor
by doing
this ?
OR This ?
LOGO

OR This
MANAGEMENT CANNOT BE
BASED ONLY UPON
INTUITION
IT HAS TO BE UNDERPINNED
BY FIGURES
LOGO

Applications
programmes
such as ERP
LOGO

Effective
but ….
Expensive
Reports

but……
 It might not be right on
time
 Not reliable
 Contains insufficient data
enough for decision
making
 Ba...
Here comes the role of the
dashboard of indicator
A dashboard is a visual display of the most
important information needed to achieve
one or more objectives; consolidated a...
Flickr Credit ~rednuht
Why dashboard of indicators
1.It is highly interactive and usually
provides information and not only data
2.It is primaril...
How simply develop a
dashboard
HOW?
A
Identify you KPI and check for its
criteria

plan for the dashboard

B
C

Create you...
KEY PERFORMANCE
INDICATORS…….
KPIs are those chosen indicators that
can directly or indirectly influence the
effectiveness of a product or process
(The ...
An Ocean of Data ...

(c) 2008 Emerald Strategies Inc.
All Rights Reserved

21
An Ocean of Data ...

KPIs are your lifesaver
(c) 2008 Emerald Strategies Inc.
All Rights Reserved

22
Types of indicators
1

Outputs vs Outcomes

2

Short term vs Long term

3

Lagging vs Leading
Strategic and Operational

4
Strategic indicator…

Strategic Plan

Mission

Action Plans

Why we exist

Vision

Evaluate Progress

What we want to be

...
Types of indicators
1

Structure

2

process

3

outcome
Criteria of “Good” indicator….

1-Reflect the organizational
goals

5-Reliable

2-key to organizational success

6-Sensiti...
Transparency

Trans-par-en-cy:
“The full accurate and timely
disclosure of information”
-Wall Street Words
http://www.dict...
Compared to a standard
When to accept and when to take
action
Pit falls for indicators selection……
Inaccurate or
incomplete data
represents
Too many KPIs are
selected

Ignore non-finan...
How simply develop a
dashboard
HOW?

A
Identify you KPI and check for its
criteria

plan for the dashboard

B
C

Create yo...
2-Plan for the dashboard
Draft you dashboard
2-Plan for the dashboard
Build a Standard Dashboard Template
Choose the color theme
Include some standard components
suc...
2-Plan for the dashboard
Identify the user roles (audience) and their
access to information
2-Plan for the dashboard
Define KPI variance notification rules
SCREEN
``How simply develop a dashboard
A
Identify you KPI and check for its
criteria

plan for the dashboard

HOW?
B
C

Create y...
3-Create your dashboard elements
Identify the data sources from which the KPIs are derived

.

Define the Data
Structures
...
3-Create your dashboard elements

First

Define
the
refresh
rate
requirem
ents for
each KPI

Then

Define
the
visualiz
ati...
Screen
How simply develop a dashboard
A
Identify you KPI and check for its
criteria

plan for the dashboard

B
C

HOW?

Create yo...
Check for validity , reliability and then and Deploy
your dashboard

During this phase, you preview your
dashboard and ma...
What problems we might face?

Selecting negatively impacting
indictors
What problems we might face?
Most dashboards use gauges, pie charts and
other graphs that can mislead the user rather
tha...
What problems we might face?
 It is not designed exclusively for executives but rather
should be used by the general work...
We seek to paint the
perfect picture, but each
know our limitations and
vulnerabilities…
Key performance indicators selection and implementation
Key performance indicators selection and implementation
Key performance indicators selection and implementation
Key performance indicators selection and implementation
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Key performance indicators selection and implementation

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The quality indicators are one of the effective tools that monitors the performance ; selecting the indicator then checking it's validity and reliability is very crucial in effective indicator system implementation

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Key performance indicators selection and implementation

  1. 1. LOGO Rania Mohamed El-Sharkawy rania.elsharkawy@alex-mri.edu.eg Lecturer of clinical chemistry, MRI-Alexandria University ,CPHQ,LSSGB Health governance –MRI-Alex university unit coordinator IHI Egypt & NAHQ member
  2. 2. LOGO How to develop a reliable dashboard of indicators……….
  3. 3. LOGO Are you a manger?
  4. 4. LOGO Are you a leader or decision maker?
  5. 5. SO……. How do you monitor the performance of your organization?
  6. 6. Do you monitor by doing this ?
  7. 7. OR This ?
  8. 8. LOGO OR This
  9. 9. MANAGEMENT CANNOT BE BASED ONLY UPON INTUITION
  10. 10. IT HAS TO BE UNDERPINNED BY FIGURES
  11. 11. LOGO Applications programmes such as ERP
  12. 12. LOGO Effective but …. Expensive
  13. 13. Reports but……  It might not be right on time  Not reliable  Contains insufficient data enough for decision making  Based on intuition of the mangers
  14. 14. Here comes the role of the dashboard of indicator
  15. 15. A dashboard is a visual display of the most important information needed to achieve one or more objectives; consolidated and arranged on a single screen so the information can be monitored at a glance
  16. 16. Flickr Credit ~rednuht
  17. 17. Why dashboard of indicators 1.It is highly interactive and usually provides information and not only data 2.It is primarily used to find correlations, trends, outliers (anomalies), patterns, and business conditions in data 3.Real-time data could be analyzed 4. Reliable for performance monitoring 5. HELPS THE MANAGERS FOR DECISION MAKING EVEIDENCE BASED
  18. 18. How simply develop a dashboard HOW? A Identify you KPI and check for its criteria plan for the dashboard B C Create your dashboard elements D Check for validity , reliability and then and Deploy your dashboard
  19. 19. KEY PERFORMANCE INDICATORS…….
  20. 20. KPIs are those chosen indicators that can directly or indirectly influence the effectiveness of a product or process (The daily QC at the managerial level)
  21. 21. An Ocean of Data ... (c) 2008 Emerald Strategies Inc. All Rights Reserved 21
  22. 22. An Ocean of Data ... KPIs are your lifesaver (c) 2008 Emerald Strategies Inc. All Rights Reserved 22
  23. 23. Types of indicators 1 Outputs vs Outcomes 2 Short term vs Long term 3 Lagging vs Leading Strategic and Operational 4
  24. 24. Strategic indicator… Strategic Plan Mission Action Plans Why we exist Vision Evaluate Progress What we want to be Goals Objectives Initiatives Measures Targets AI1 M1 M2 T1 T1 O1 AI2 M3 T1 O2 AI3 Specific outcomes expressed in measurable terms (NOT activities) Planned Actions to Achieve Objectives Indicators and Monitors of success
  25. 25. Types of indicators 1 Structure 2 process 3 outcome
  26. 26. Criteria of “Good” indicator…. 1-Reflect the organizational goals 5-Reliable 2-key to organizational success 6-Sensitive 3-It needs to be actionable 4-Measurable 7-Valid 8-Feasibility
  27. 27. Transparency Trans-par-en-cy: “The full accurate and timely disclosure of information” -Wall Street Words http://www.dictionary.com Flickr Credit: ~marcomagrini
  28. 28. Compared to a standard When to accept and when to take action
  29. 29. Pit falls for indicators selection…… Inaccurate or incomplete data represents Too many KPIs are selected Ignore non-financial metrics Selection by inexperienced team Selecting KPI the measures immeasurable goal Don’t align with the strategic direction
  30. 30. How simply develop a dashboard HOW? A Identify you KPI and check for its criteria plan for the dashboard B C Create your dashboard elements D Check for validity , reliability and then and Deploy your dashboard
  31. 31. 2-Plan for the dashboard Draft you dashboard
  32. 32. 2-Plan for the dashboard Build a Standard Dashboard Template Choose the color theme Include some standard components such as logo , structure of the final report
  33. 33. 2-Plan for the dashboard Identify the user roles (audience) and their access to information
  34. 34. 2-Plan for the dashboard Define KPI variance notification rules
  35. 35. SCREEN
  36. 36. ``How simply develop a dashboard A Identify you KPI and check for its criteria plan for the dashboard HOW? B C Create your dashboard elements D Check for validity , reliability and then and Deploy your dashboard
  37. 37. 3-Create your dashboard elements Identify the data sources from which the KPIs are derived . Define the Data Structures That You Need Define the tables of data you need in Excel Table for the query data or base data Tables used for components . Add Dynamic Visibility If Needed
  38. 38. 3-Create your dashboard elements First Define the refresh rate requirem ents for each KPI Then Define the visualiz ation type for each KPI Then Identify the reports that are to be generated Finally The dashboard is ready now
  39. 39. Screen
  40. 40. How simply develop a dashboard A Identify you KPI and check for its criteria plan for the dashboard B C HOW? Create your dashboard elements D Check for validity , reliability and then and Deploy your dashboard
  41. 41. Check for validity , reliability and then and Deploy your dashboard During this phase, you preview your dashboard and make any adjustments. Then, you deploy your dashboard to your end users
  42. 42. What problems we might face? Selecting negatively impacting indictors
  43. 43. What problems we might face? Most dashboards use gauges, pie charts and other graphs that can mislead the user rather than present the quantitative information in a meaningful way that highlights problems areas and/or demonstrates emerging trends. Missing critical trends is a common problem for organizations that lack statistical skills; these organizations use short-term Comparisons like month-on-month rather than analyze real trends in the data
  44. 44. What problems we might face?  It is not designed exclusively for executives but rather should be used by the general workforce as effective dashboards are easy to understand and use  The displayed data automatically updated without any assistance from the user. The frequency of the update will vary by organization and by purpose. The most effective dashboards have data updated at least on a daily basis.
  45. 45. We seek to paint the perfect picture, but each know our limitations and vulnerabilities…
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