WHAT TRAVEL PAYMENT IS ALL ABOUT.Social Media in Business TravelWhy Give a Tweet?By Rana Walker / AirPlus International, I...
iPhone apps reached                                        1 BILLION downloads                                        in a...
Socially  AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
Social MEdiaShare your personality, NOT yourpersonal information!Share your company’sphilosophy, NOT proprietaryinformatio...
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Los Angeles BTA / September 2011
Trust is the #1 influencer of buyingdecisions in the future!It’s time to build your network &sphere of influence!AIRPLUS. ...
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
Assessing the future of loyaltyAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
User-Generated Content:NO PUSH of content.Instead, users generatenews, feedback & ideasthemselves!AIRPLUS. WHAT TRAVEL PAY...
Using Social Mediaas a Corporate TravelManagerAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Los Angeles BTA / September 2011
The Wire…from AirPlusSurvey of 147 CorporateTravel Professionals fromthe USA and Europe forJune 2011 release  AIRPLUS. WHA...
Source: The Wire..from AirPlus, June 2011                                             Source: The Wire..from AirPlus June ...
Source: The Wire..from AirPlus, June 2011     AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.                                  ...
Source: The Wire..from AirPlus, June 2011AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
Why should a Corporate Travel Manager care?  The conversation is occurring whether you are listening…or not!   Listen, le...
BTN Applauds Travel Managers Using Web 2.0 Platforms AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011   P. 22
SOCIAL@SAPIENTBy Michelle DeCostaGlobal Travel Manager                                             Kansas City BTA / Novem...
Yammer Used in email signatureMichelle De CostaGlobal Travel Manager | ¬ SapientEmployees: Learn more aboutTravel at Sapie...
VOX – Sapient’s Social & Business Collaboration Tool (Jive) AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
For Sapient:Social Media is a Virtual Water CoolerConversations about your travel programare happening so why not:     Be...
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011   P. 27
LinkedIn Stats 135M+ members in 200+ countries (3M+ new members per month) 59% of users are outside the USA Executives ...
Why LinkedIn?Professional networking platform to supplement to the face-to-face events: Keep track of contacts throughout...
LinkedIn PagesAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011   P. 30
A Search For Corporate Travel Manager yields: 221,286AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / Novemb...
Search Corporate Travel Manager in KC: 1,030AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011  ...
GBTA LinkedIn Group – 5,762 membersAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011   P. 33
If Facebookwere acountry, itwould be the3rd mostpopulatedin theworld!Only China &India are morepopulated! twice the size o...
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
Facebook Stats 800 million active users with an average of 130 friends each More than HALF of active users log on daily...
Why Facebook?Project a more human face of your company: Pictures of staff and events can illustrate your company culture...
Supplier Example on Facebook:Airline Feedback Offers a Healthy Dose of PositiveAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. ...
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011   P. 39
Humanitarianism- Patriotism, CSR, Online GamingAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 201...
GBTA on Facebook – Group Page and Events PageAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011 ...
KCBTA on Facebook – Group PageAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011   P. 42
Allow staff to be youronline brand ambassadors!Establish social media guidelines &teach staff how to share yourcompany’s a...
Staff Promotes Content Through Facebook!AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011   P. 44
200 MILLION.The number of tweets per day on Twitter.                                                          Source: Twit...
Twitter Stats 100 million active Twitter users worldwide, over 60% of which is  outside the USA 35 Heads of State use Tw...
Why Twitter?Fast, efficient, economical and viral: Straight to the point, 140 characters only means no room for fluff De...
Tweets on Twitter per minute-within an hour after the Japan earthquakeAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas ...
Twitter Useful in Crisis Communication EffortsAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011...
US Embassy Encourages Social Media in Wake of Quake!AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / Novembe...
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011   P. 51
Tweetdeck – track & update all sites in one placeAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2...
48                                             HOURS.                                             The amount of video uplo...
YouTube Stats Today, YouTube alone uses the same amount of bandwidth as the  entire Internet used in year 2000 More than...
Why YouTube?For the visual learners – seeing is believing: Customer testimonials are quite effective in video Video blog...
GBTA on YouTube : GBTATVAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011   P. 56
One YouTube example: Virgin Atlantic airline AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011 ...
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011   P. 58
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011   P. 59
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011   P. 60
Why do we need a watch? Smartphones do it all!        Calendar                                    Alarm Clock        Em...
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011   P. 62
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / November 2011   P. 63
350,000+ Mobile AppsResearch, Source & Share = Empowerment!AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   Kansas City BTA / ...
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
Let’s Connect!Rana WalkerAirPlus International, Inc.rwalker@airplus.comwww.linkedin.com/in/ranawalkerAIRPLUS. WHAT TRAVEL ...
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KC BTA Social Media

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  • At the beginning of last year I wanted a way to reach out to 10,000+ people with short messages about our travel program. The Sapient communications team is amazing and had recently begun implementing Yammer.
  • Travel was the launching pad for Yammer and the communications team advised me to update my signature with the yammer.com tagline. It was a huge success and I quickly had hundreds of “followers”
  • The popularity of Yammer soared and prompted us to launch a Social and Business Collaboration RFP where Jive’s enterprise and collaboration software was selected. This has become a global collaboration and idea sharing tool. Renamed VOX – voice of the people through a naming contest.
  • KC BTA Social Media

    1. 1. WHAT TRAVEL PAYMENT IS ALL ABOUT.Social Media in Business TravelWhy Give a Tweet?By Rana Walker / AirPlus International, Inc.November 9th, 2011 / Kansas City BTA Kansas City BTA / November 2011 S. 1
    2. 2. iPhone apps reached 1 BILLION downloads in about 9 months!AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    3. 3. Socially AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    4. 4. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    5. 5. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    6. 6. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    7. 7. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    8. 8. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    9. 9. Social MEdiaShare your personality, NOT yourpersonal information!Share your company’sphilosophy, NOT proprietaryinformation!AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 9
    10. 10. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Los Angeles BTA / September 2011
    11. 11. Trust is the #1 influencer of buyingdecisions in the future!It’s time to build your network &sphere of influence!AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 S. 11
    12. 12. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    13. 13. Assessing the future of loyaltyAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    14. 14. User-Generated Content:NO PUSH of content.Instead, users generatenews, feedback & ideasthemselves!AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 S. 14
    15. 15. Using Social Mediaas a Corporate TravelManagerAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Los Angeles BTA / September 2011
    16. 16. The Wire…from AirPlusSurvey of 147 CorporateTravel Professionals fromthe USA and Europe forJune 2011 release AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Los Angeles BTA / September 2011
    17. 17. Source: The Wire..from AirPlus, June 2011 Source: The Wire..from AirPlus June 2011AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    18. 18. Source: The Wire..from AirPlus, June 2011 AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Los Angeles BTA / September 2011Source: The Wire..from AirPlus June 2011
    19. 19. Source: The Wire..from AirPlus, June 2011AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    20. 20. Why should a Corporate Travel Manager care?  The conversation is occurring whether you are listening…or not! Listen, learn, anticipate needs, proactively problem solve and find efficiencies  You have a voice! Strengthen relationships with partners/suppliers through shared knowledge, communication & collaboration  Participate in industry associations online as a supplement to the face-to-face networking & join event pages too for continued growth  Gain empowerment and raise your internal profile – know where to glean knowledge & how to effectively share it  Opportunity to steer policy, solicit feedback and conduct real-time analysis  A great source of information in crisis situations – often the first place to break the news and a great way to communicate with travelers! AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 20
    21. 21. BTN Applauds Travel Managers Using Web 2.0 Platforms AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    22. 22. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 22
    23. 23. SOCIAL@SAPIENTBy Michelle DeCostaGlobal Travel Manager Kansas City BTA / November 2011 23AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    24. 24. Yammer Used in email signatureMichelle De CostaGlobal Travel Manager | ¬ SapientEmployees: Learn more aboutTravel at SapientWant to find out what’s new withTravel? Follow me onyammer.com Kansas City BTA / November 2011 24 AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    25. 25. VOX – Sapient’s Social & Business Collaboration Tool (Jive) AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    26. 26. For Sapient:Social Media is a Virtual Water CoolerConversations about your travel programare happening so why not: Be an active participant Change perception And most important, remember to LISTEN!By doing so you will gain: Increased empowerment for you/your travel policy Increased visibility for your preferred suppliers (get them involved!)AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 S. 26
    27. 27. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 27
    28. 28. LinkedIn Stats 135M+ members in 200+ countries (3M+ new members per month) 59% of users are outside the USA Executives from all Fortune 500 companies have a profile on LinkedIn 75% of these companies also use LinkedIn for recruitment Two billion people searches in 2010 LinkedIn is available in 10 languages – English, French, German, Italian, Japanese, Portuguese, Spanish , Russian, Turkish and Romanian More than two million companies have LinkedIn Company Pages Source: LinkedInAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 28
    29. 29. Why LinkedIn?Professional networking platform to supplement to the face-to-face events: Keep track of contacts throughout their career & job moves Build trust and rapport – therefore, your influence & your company’s Excellent for recruiting/qualifying a candidate (Ask for recommendations!) Share research, take polls and glean knowledge Join Groups for collaboration with your industry’s like-minded individuals – share your knowledge and ask for others’ input Gain transparency through insights into connections, partners, competitors, staffAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 29
    30. 30. LinkedIn PagesAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 30
    31. 31. A Search For Corporate Travel Manager yields: 221,286AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 31
    32. 32. Search Corporate Travel Manager in KC: 1,030AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 32
    33. 33. GBTA LinkedIn Group – 5,762 membersAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 33
    34. 34. If Facebookwere acountry, itwould be the3rd mostpopulatedin theworld!Only China &India are morepopulated! twice the size ofthe USA – whichranks only 4th AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 34
    35. 35. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    36. 36. Facebook Stats 800 million active users with an average of 130 friends each More than HALF of active users log on daily More than 70 translations available on the site About 75% of Facebook users are outside the USA More than 250 million active users do so with their mobile and are twice as active than active users on a PC People spend over 700 billion minutes per month on Facebook There are 2 billion posts liked and commented on every day Over 250 million photos are uploaded every day Source: FacebookAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 36
    37. 37. Why Facebook?Project a more human face of your company: Pictures of staff and events can illustrate your company culture Share research and knowledge – link to additional resources Promote upcoming events to gain attention and attendance Highlight partner activities to enhance relationships Promote sales, services and opportunities to interact Utilize settings on personal profiles to vary your communications to specific groups Enhance inter-company relations via a global virtual forum for staff Highlight CRS activities to show your company philosophyAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 37
    38. 38. Supplier Example on Facebook:Airline Feedback Offers a Healthy Dose of PositiveAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 38
    39. 39. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 39
    40. 40. Humanitarianism- Patriotism, CSR, Online GamingAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 40
    41. 41. GBTA on Facebook – Group Page and Events PageAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 41
    42. 42. KCBTA on Facebook – Group PageAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 42
    43. 43. Allow staff to be youronline brand ambassadors!Establish social media guidelines &teach staff how to share yourcompany’s already published publicinformation!AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 43
    44. 44. Staff Promotes Content Through Facebook!AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 44
    45. 45. 200 MILLION.The number of tweets per day on Twitter. Source: Twitter AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 45
    46. 46. Twitter Stats 100 million active Twitter users worldwide, over 60% of which is outside the USA 35 Heads of State use Twitter to engage with their constituencies More than half log in each day, 40% are just listening and not tweeting There are more than 600 million searches on Twitter every day More than a third of users access Twitter via their mobile phone There are more than one million registered Twitter apps Source: TwitterAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 46
    47. 47. Why Twitter?Fast, efficient, economical and viral: Straight to the point, 140 characters only means no room for fluff Detect industry trends and take polls/surveys in real-time Terrific for customer service – make contact with end-user (not often possible in B2B environment) Disseminate insightful information quickly and effectively Share knowledge readily – while it’s still relevant Promotion of partner activities for enhanced relationships Excellent for Crisis Communication effortsAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 47
    48. 48. Tweets on Twitter per minute-within an hour after the Japan earthquakeAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 48
    49. 49. Twitter Useful in Crisis Communication EffortsAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 49
    50. 50. US Embassy Encourages Social Media in Wake of Quake!AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 50
    51. 51. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 51
    52. 52. Tweetdeck – track & update all sites in one placeAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 52
    53. 53. 48 HOURS. The amount of video uploaded to YouTube every minute!AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 53
    54. 54. YouTube Stats Today, YouTube alone uses the same amount of bandwidth as the entire Internet used in year 2000 More than 3 billion videos are viewed each day, 10% are in HD More than 500 tweets per minute include a link to a YouTube video YouTube is available in 25 countries and 43 languages 70% of traffic comes from outside the US YouTube mobile gets over 320 million views a day (up 3x y-o-y) About half of YouTube’s users are 20 years old or younger- the future generation wants video – not PowerPoint Source: YouTubeAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 54
    55. 55. Why YouTube?For the visual learners – seeing is believing: Customer testimonials are quite effective in video Video blogs from your executives on company activities/events, company financial results and industry topics User tips/guides to your products – showcase products and tips for best in class use Highlight events and philanthropic activities in an inspiring way Marketing campaigns can go viral & obtain reach like never before  To be successful, videos should be authentic, clever, witty, touching and/or motivational  They do not always need to be flashy, expensive or polished to go viral!AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 55
    56. 56. GBTA on YouTube : GBTATVAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 56
    57. 57. One YouTube example: Virgin Atlantic airline AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 57
    58. 58. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 58
    59. 59. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 59
    60. 60. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 60
    61. 61. Why do we need a watch? Smartphones do it all!  Calendar  Alarm Clock  Email  GPS  News  Restaurants  Internet  Games  Camera  Payment  Video  PDA – take notes  Social media  Calling (last on list)  SMS/ textingAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 61
    62. 62. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 62
    63. 63. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 63
    64. 64. 350,000+ Mobile AppsResearch, Source & Share = Empowerment!AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 64
    65. 65. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    66. 66. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.
    67. 67. Let’s Connect!Rana WalkerAirPlus International, Inc.rwalker@airplus.comwww.linkedin.com/in/ranawalkerAIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. Kansas City BTA / November 2011 P. 67
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