Mgt 350 guide 4 10) Considerations when framing a problem include A.measuring the impacts of a decision B.identification of stakeholders affected by the problem C.developing contingency plans D.identifying causes of the problem E.framing alternati

Uploaded on

10) Considerations when framing a problem include …

10) Considerations when framing a problem include
A.measuring the impacts of a decision
B.identification of stakeholders affected by the problem
C.developing contingency plans
D.identifying causes of the problem
E.framing alternative courses of action

More in: Education
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads


Total Views
On Slideshare
From Embeds
Number of Embeds



Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

    No notes for slide


  • 1. MGT 350 Guide 4 Click Here To Buy The Tutorial1) Critical thinking may be stored for use in future decision making. Examples ofmechanisms used to “store” critical thinking for future programmed decisionsinclude A.Stakeholder Analysis B.Pareto Chart C regression analysis D.troubleshooting decision tree E. SWOT Analysis2) Decision tools and techniques influence the use of critical thinking in decisionmaking. According to the decision steps model, what is a proper response whenan unstructured problem is presented? A.Frame alternatives B.Implement a decision C.Measure the impact of a decision D.Frame the problem
  • 2. E.Make the decision3) Bill Simmons is the manager of a small restaurant and must decide how muchmoney he owes his suppliers. The best way for Bill to approach this as a criticalthinker is to A.weigh the consequences of this decision B.collect and analyze the evidence C.identify opportunities and obstacles D.understand different perspectives on the issue4) A critical thinker balances effectiveness and efficiency when deciding how toapproach a problem. Depending upon the situation, a proper approach may be todo nothing, to use a ready-made solution, or to design a custom made solution.Choosing a ready-made solution, rather than designing a custom made solution,implies A.more time spent evaluating alternatives B.increased costs C.greater specificity to the circumstances of the current problem D.time savings E.gathering diverse perspectives
  • 3. 5) Jane has a term paper due, a sick child who needs her attention, and a majorproject due at work. To save time, she decides to submit a paper for school that isless than her best, but will earn a passing grade. The best description of Jane’sapproach is A.analyzing B.optimizing C.satisficing D.creativity6) When faced with a decision opportunity, a critical thinker must sort through avariety of readily apparent symptoms in order to focus on importantconsiderations that may be hidden. Based on the decision steps model, whenframing a problem a helpful step is to A.develop a contingency plan B.determine root causes C.measure the decision D.frame alternatives E.evaluate effects of the problem7) Critical thought involves the consideration of diverse perspectives.Disadvantages of group decision making include A.all of the above are disadvantages of group decision making
  • 4. B.increased security of confidential information C.a process that is more time consuming D.a decision that accounts for the interests of diverse stakeholders E.a more autocratic environment8) Tactics for increasing the diversity of opinion brought to bear on a decisioninclude A.following the chain of command B.brainstorming on precedent autocratic decision process E.reference to the policy manual9) One way for a leader to develop alternative perspectives for decision making isto A.rely on the intellectual component of stereotyping B.apply past decision successes to current decision opportunities C.increase the use of the logical thinking style D.increase the homogeneity of his or her team E.assign the role of devil’s advocate for meetings
  • 5. 10) Considerations when framing a problem include A.measuring the impacts of a decision B.identification of stakeholders affected by the problem C.developing contingency plans D.identifying causes of the problem E.framing alternative courses of action11) Conflict is a force of influence upon decision making, and may hamperdecision implementation if not accounted for in the problem formulation andidentification process. Conflict may stem from such factors as A.a lack of a devil’s advocate B.routine programmed decisions C.personal attributes D.groupthink E.inspirational leadership12) The outcome of the process of framing the problem includes A.the measurements one will use to evaluate the decision
  • 6. assessment of resources needed to execute a decision C.a list of potential alternative courses of action D.a list of criteria, goals, and objectives for a decision E.a timeline for decision implementation13) A form of critical thinking is fair-minded persuasive thinking. When engagingin problem formulation and identification with a group, the fair minded persuaderwould A.emphasize data and reason over affective appeals B.acknowledges the difficulty that his or her position creates for theaudience C.communicate only that information which supports the desired decision D.avoid all affective appeals E.emphasizes affective appeals over data and reason14) Survey data, combined with this thinking style, can be used to identify aproblem through statistical analysis. A.Inductive logical B.Creative C.Deductive logical D.Scientific
  • 7. 15) A deductive logical argument in proper form is said to be A.functional B.true C.scientific D.valid E.sound16) Problems may become apparent to stakeholders through the use of toolswhich compare actual results to expected results. An example of such a tool is a A.Force Field Analysis B.Financial Report C.Fishbone diagram D.Pareto chart E.SWOT analysis17) An important step toward framing a problem in a manner that is sensitive torelevant stakeholder perspectives is to sure to remain situated in one’s personal context
  • 8. not allow public relations concerns to influence decision making C.use projection when ascribing motivation to others D.determine who is affected by a problem E.filter non-financial input from the process18) An appropriate profit relative to funds invested would be a primaryconsideration of this stakeholder group. A.Activist groups B.Customers C.Employees D.Owners19) Identifying programmed decision opportunities—problems with objectivelycorrect answers, solvable through the use of simple rules, policies, or numericalcomputations—promises this benefit in terms of decision making. A.Ensures that multiple solutions are applied to common problems in orderto find the best one B.Ensures that problems are dealt with in a unique fashion according totheir differences C.Provides senior managers with greater visibility to each routine decisionmade D.Provides decision makers with opportunities for creative problem solving
  • 9. E.Greater efficiency20) Jan is the owner of a retail store, and is evaluating the need for changes to thestore’s commission structure for sales personnel. She has decided to exclude thesales personnel affected from the decision making process. Jan is probablyseeking to minimize this force of influence on the decision making process. A.Ethical considerations B.Resistance from external stakeholders C.Lack of political support D.Self serving bias E.Resource availability21) A manager may properly choose to ignore a problem A.when a Pareto chart has properly clarified the causes of a problem B.because of a bias against change C.when the problem is surfaced through a positive trigger point D.when a SWOT analysis indicates an environmental opportunity E.when the costs of doing nothing are less than the cost of addressing theproblem22) A decision tool that can be helpful in identifying risks to contemplateddecisions is A.a Fishbone diagram
  • 10. B.a histogram C.a Force Field Analysis D.a periodic table E.a Pareto chart23) Shakil works for a large contractor. Company policy requires that in hiringsubcontractors, at least three bids must be received and that the lowest bid whichmeets specifications will be accepted. This programmed decision structureprovides for ______ as a benefit, but does not account for ______. A.reduced costs, feed forward control B.reduced costs, quality considerations C.creativity, special orders D.faster decision making, cost control E.quality control, reduced costs24) Upon review of the customer comment cards dropped in the box in hisconvenience store, Bob sees that 61% of the customers filling out a card haveexpressed dissatisfaction with waiting times. Bob decides to add an additionalcashier during the day. Bob is using the ______ thinking style in order to makethis decision. A.inductive logical B.deductive logical C.metaphorical D.creative
  • 11. 25) When deciding between decision alternatives, this tool helps the manager tofocus scarce resources on the most common causes of a problem. A.Benchmarking B.SWOT analysis C.Venn Diagram D.Force Field Analysis E.Pareto chart26) In the course of developing a SWOT analysis, Bob determines that a largecompetitor is moving into one of his company’s key service areas. Bob hasuncovered A.a strength B.a positive trigger point C.a threat opportunity E.a weakness27) The initial step in framing the problem is to ______, and the first step inmaking the decision is to ______. A.identify the problem, frame alternatives an alternative, identify the problem C.evaluate the decision, determine who is affected
  • 12. D.identify the problem, identify causes of the problem E.identify the cause of the problem, implement the decision28) Jan has been selected to implement her company’s decision to expand hercompany’s manufacturing operation into a new location. Six months into thisproject, the building has been completed, and machinery installed. However, Janhas been unable to secure enough applicants with the technical skills needed tooperate this computerized facility. Jan’s implementation plan was most deficientin its consideration of A.organizational standards B.timeline C.technological constraints D.resource availability E.organizational mission29) Freda is in the process of implementing a significant decision. Which of thefollowing considerations should she ignore? A.Stakeholder resistance to certain options B.Timelines to implement the decision C.Decision alternatives to be framed D.Measurements of potential tasks30) One way to manage the risk of a far reaching decision is to A.reduce the number of contingency plans in order to avoid confusion
  • 13. B.implement the decision gradually, in phases C.insist on compliance from key stakeholders D.implement the decision quickly, in order to prevent problems fromaffecting the decision that has been made E.ensure that ample financial resources are dedicated to implementation31) When implementing a decision, a company must ensure that its actionsremain consistent with its A.manager’s thinking styles B.current resource allocations C.organizational mission D.employee’s preferences E.past practices and procedures32) Resistance to change during implementation could be a result of A.The manager’s decision to allow discussion of both internal and externalstakeholder concerns, which introduced conflicting objectives into the problemformulation and identification process B.a problem statement that is not representative of relevant stakeholderinterests C.a decision that has been delayed by a lengthy collaborative/participativedecision making style D sensitivity to the needs of external stakeholders
  • 14. 33) ______ plans might be referred to as what-if plans. A.Standing B.Single-use C.Strategic D.Contingency34) A company applying a ______ view of ethics would probably find fewerimpediments to decisions involving cross cultural factors than one applying a______ view. A.compliant, non-compliant B.virtue, utlitatarian C.deontological, rule based D.relativist, universalist E.universalist, relativist35) Bill is an automotive mechanic, paid on the basis of the repair dollars that hegenerates for his employer. A customer has informed Bill that he believes heneeds major repair work to his automobile. Upon examination of the car, Billdiscovers that an inexpensive adjustment is all that is needed. He knows that if heinforms the customer of this, he will miss out on the substantial commission hewould earn by performing the work that the customer already expects. Thecompensation structure employed by Bill’s garage has created the ethicaldilemma of A.impartial third party mediator B.joint and several liability dilemma
  • 15. C.proper allocation of resources D.a conflict of interest E.the good of the individual vs the good of society36) The moral principles and standards that guide behavior in the world ofbusiness are called ethics development philosophy principles37) In order to develop meaningful measurements to guide decisionimplementation and evaluation, it is important to develop ______ when framing aproblem. A.a thorough SWOT analysis B.relevant job descriptions C.specific task responsibilities for each member of the team D.specific criteria, goals and objectives E.multiple alternative courses of action38) A measurement that identifies the degree to which goals and objectives areobtained is a measure of A.organizational fluctuation
  • 16. B.organizational stability C.organizational efficiency D.organizational precision E.organizational effectiveness39) A tool that is helpful in monitoring, evaluating, and changing a decision asneeded during implementation is the A.balance sheet cause of change analysis effectiveness audit C.contingency plan effectiveness audit D.Plan, Do, Check, Act (PDCA) cycle E.stakeholder summary analysis40) A company has decided to fund a summer basketball league for young peoplein the community. The decision will result in increased expenditures with noincrease in revenues or profits. In evaluating this decision outcome, the officers ofthe company must weigh both its ______ responsibility and its ______responsibility, two components of corporate social responsibility., ethical B.economic, fiduciary C.economic, philanthropic
  • 17. D.economic, ethical E.economic, legal41) When evaluating the decision processes in an organization, leaders shouldconsider doing which of the following? A Make sure the process is sufficiently autocratic.Make sure the process issufficiently autocratic.Make sure the process is sufficiently autocratic. B.Ensure that the process is consistent for all significant decisions. C.Ensure that all of a company’s stakeholders provide input all of acompany’s decisions. D.Make a list of those affected by the decision, and determine if thoseinterests are represented in the process under consideration. E.Make sure to focus on results of the decision rather than the process.42) In order to apply continuous improvement in decision making, a companyshould take the time to record not only the results of its decisions, but also the A.impact to employees B.customer satisfaction data C.process through which the decision was made D.impact to external stakeholders results