MGT350 Guide1                Click Here To Buy The Tutorial2) Critical thinking may be stored for use in future decision m...
4) Kathy is a manager deciding between two applicants for a position reporting toher. One applicant for the position is a ...
6) Despite all the measures followed, successful decisions are not alwaysguaranteed so it is important to         A.      ...
B.           rely on the intellectual component of stereotyping      C.           apply past decision successes to current...
C.          criteria, goals, and objectives      D.          timelines and resource allocations      E.          contingen...
13) What is the most comprehensive definition of a problem?      A.          A positive situation that requires action in ...
D.           communicate only that information which supports thedesired decision      E.           emphasize data and rea...
C.           Financial report      D.           Fishbone diagram      E.           Force Field Analysis19) Jan is the owne...
D.          Provides senior managers with greater visibility to each routinedecision made      E.           Ensures that m...
E.           Creation of a task force23) A decision tool that can be helpful in identifying risks to contemplateddecisions...
promptly ordered the chef to rewrite the evening menu. Customer feedback laterindicated that the problem had not been the ...
C.           Benchmarking      D.           SWOT analysis      E.           Force Field Analysis28) The best way to mitiga...
31) Freda is analyzing the prospects for a new gambling casino that her companyis considering. In the course of her analys...
33) Since unforeseen circumstances will arise during implementation, a companyshould invest resources in teaching employee...
C.           Ethics      D.           DFE36) Markus worked last summer as a receptionist in a lawyers office. During adisc...
B.           Metaphorical thinking      C.           Persuasive thinking      D.           Deductive logical thinking     ...
40) When evaluating the decision processes in an organization, leaders will bearin mind that      A.           poor decisi...
42) As noted in our texts, a key measurement of our decisions is: “are theyethical.” In order to achieve a superior level ...
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Mgt 350 guide 1 31) Freda is analyzing the prospects for a new gambling casino that her company is considering. In the course of her analysis, Freda has identified potential stakeholder resistance to this venture, in that she has discovered that the area

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31) Freda is analyzing the prospects for a new gambling casino that her company is considering. In the course of her analysis, Freda has identified potential stakeholder resistance to this venture, in that she has discovered that the areas is very densely populated with houses of worship. She has also discovered a potential source of support for this venture, in that the local government has established tax credits for new businesses in an effort to stimulate employment. Freda is, in all likelihood, developing a
A. financial proforma income statement
B. resource allocation survey
C. Scatter diagram
D. Force Field Analysis
E. ROI analysis

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Mgt 350 guide 1 31) Freda is analyzing the prospects for a new gambling casino that her company is considering. In the course of her analysis, Freda has identified potential stakeholder resistance to this venture, in that she has discovered that the area

  1. 1. MGT350 Guide1 Click Here To Buy The Tutorial2) Critical thinking may be stored for use in future decision making. Examples ofmechanisms used to “store” critical thinking for future programmed decisionsinclude A. a regression analysis B. a Stakeholder Analysis C. a Pareto Chart D. pre-opening checklist E. a SWOT Analysis3) When facing a critical decision, a manager should use critical thinking in orderto ______ uncertainty A. eliminate B. increase C. reduce D. randomize
  2. 2. 4) Kathy is a manager deciding between two applicants for a position reporting toher. One applicant for the position is a close personal friend of Kathy’s. BecauseKathy is concerned that self serving bias may influence her to incorrectly see herfriend as the best candidate, she should A. allow someone else to make the decision. B. eliminate her bias by not allowing her friend to apply C. ignore her bias and be strictly objective D. any of the above would be an equally valid choice from acritical thinking perspective E. seek input from others before making the decision.5) Jane has a term paper due, a sick child who needs her attention, and a majorproject due at work. To save time, she decides to submit a paper for school that isless than her best, but will earn a passing grade. The best description of Jane’sapproach is A. creativity B. analyzing C. satisficing D. optimizing
  3. 3. 6) Despite all the measures followed, successful decisions are not alwaysguaranteed so it is important to A. develop contingency plans B. only allow the most senior leaders to influence decisions C. use logical thinking to guarantee a correct outcome D. accept that some decisions will not work and move on to otherissues E. develop appropriate measurements for the impacts ofdecisions7) One way for a leader to develop alternative perspectives for decision making isto A. increase the use of the logical thinking style B. rely on the intellectual component of stereotyping C. apply past decision successes to current decision opportunities D. increase the homogeneity of his or her team E. consult with internal stakeholders in other departments8) One way for a leader to develop alternative perspectives for decision making isto A. assign the role of devil’s advocate for meetings
  4. 4. B. rely on the intellectual component of stereotyping C. apply past decision successes to current decision opportunities D. increase the homogeneity of his or her team E. increase the use of the logical thinking style9) Critical thought involves the consideration of diverse perspectives.Disadvantages of group decision making include A. a decision that accounts for the interests of diversestakeholders B. all of the above are disadvantages of group decision making C. a more autocratic environment D. a process that is more time consuming E. increased security of confidential information10) During problem formulation, the decision maker must account for theinterests of diverse stakeholders. An important step toward this outcome is theestablishment of A. measurements for the decision B. decision Implementation Processes
  5. 5. C. criteria, goals, and objectives D. timelines and resource allocations E. contingency plans11) The outcome of the process of framing the problem includes A. a timeline for decision implementation B. an assessment of resources needed to execute a decision C. a list of criteria, goals, and objectives for a decision D. a list of potential alternative courses of action E. the measurements one will use to evaluate the decision12) Conflict is a force of influence upon decision making, and may hamperdecision implementation if not accounted for in the problem formulation andidentification process. Conflict may stem from such factors as A. inspirational leadership B. routine programmed decisions C. groupthink D. personal attributes E. a lack of a devil’s advocate
  6. 6. 13) What is the most comprehensive definition of a problem? A. A positive situation that requires action in order to fullyleverage an opportunity. B. A declining economy resulting in reduced revenues C. A negative situation that requires action to mitigate damage D. Gap between current situation and some future desired state E. An increase in the cost of doing business.14) This thinking style may be used to frame a problem in general terms throughthe use of sample data. A. Deductive logical style B. Creative thinking style C. Inductive logical style D. Persuasive thinking style E. All of the above thinking styles frame a problem in generalterms through the use of sample data.15) A form of critical thinking is fair-minded persuasive thinking. When engagingin problem formulation and identification with a group, the fair minded persuaderwould A. emphasizes affective appeals over data and reason B. acknowledges the difficulty that his or her position creates forthe audience C. avoid all affective appeals
  7. 7. D. communicate only that information which supports thedesired decision E. emphasize data and reason over affective appeals16) While this decision style offers an opportunity for stakeholder input, it mostlessens accountability for decision making. A. Democratic B. Consensus C. Autocratic D. Collaborative/participative E. Leader decides17) An appropriate profit relative to funds invested would be a primaryconsideration of this stakeholder group. A. Employees B. Customers C. Owners D. Activist groups18) Problems may become apparent to stakeholders through the use of toolswhich compare actual results to expected results. An example of such a tool is a A. SWOT analysis B. Pareto chart
  8. 8. C. Financial report D. Fishbone diagram E. Force Field Analysis19) Jan is the owner of a retail store, and is evaluating the need for changes to thestore’s commission structure for sales personnel. She has decided to exclude thesales personnel affected from the decision making process. Jan is probablyseeking to minimize this force of influence on the decision making process. A. Resistance from external stakeholders B. Self serving bias C. Resource availability D. Lack of political support E. Ethical considerations20) Identifying programmed decision opportunities—problems with objectivelycorrect answers, solvable through the use of simple rules, policies, or numericalcomputations—promises this benefit in terms of decision making. A. Ensures that problems are dealt with in a unique fashionaccording to their differences B. Provides decision makers with opportunities for creativeproblem solving C. Greater efficiency
  9. 9. D. Provides senior managers with greater visibility to each routinedecision made E. Ensures that multiple solutions are applied to commonproblems in order to find the best one21) Identifying programmed decision opportunities—problems with objectivelycorrect answers, solvable through the use of simple rules, policies, or numericalcomputations—promises this benefit in terms of decision making. A. Ensures that problems are dealt with in a unique fashionaccording to their differences B. Provides decision makers with opportunities for creativeproblem solving C. Provides decision makers with helpful tools D. Provides senior managers with greater visibility to each routinedecision made.22) For urgent decisions, this approach may be the most efficient and effectiveuse of the manager’s time when there are other critical competing priorities. A. Experimenting B. Optimizing C. Satisficing D. Brainstorming and multi-voting with a team
  10. 10. E. Creation of a task force23) A decision tool that can be helpful in identifying risks to contemplateddecisions is A. a Force Field Analysis B. a histogram C. a Pareto chart D. a periodic table E. a Fishbone diagram24) When a manager is attempting to identify root causes, the following tool maybe helpful: A. SWOT analysis B. Fishbone diagram C. Force field analysis D. profit and loss statements E. Financial Balance sheet25) The manager of the Gallery Restaurant noted that the restaurant hadexperienced a decrease in the number of evening customers. The manager
  11. 11. promptly ordered the chef to rewrite the evening menu. Customer feedback laterindicated that the problem had not been the menu but poor service from the waitstaff. The managers decision to have the menu revised suggests that she failed to A. properly diagnose the cause of the problem B. identify the problem C. evaluate the decision and its consequences D. evaluate the alternatives and consequences26) In the course of developing a SWOT analysis, Bob determines that a largecompetitor is moving into one of his company’s key service areas. Bob hasuncovered A. a weakness B. a positive trigger point C. a strength D. a threat E. an opportunity27) When deciding between decision alternatives, this tool helps the manager tofocus scarce resources on the most common causes of a problem. A. Venn Diagram B. Pareto chart
  12. 12. C. Benchmarking D. SWOT analysis E. Force Field Analysis28) The best way to mitigate employee resistance to a decision is to A. write clear policies outlining permitted and forbidden actions B. clearly communicate the “who what when and why” duringimplementation C. ensure that all employee concerns are fully solved for in everydecision D. establish clear penalties for non compliance with decisions E. limit influence over decisions to senior leadership29) Freda is in the process of implementing a significant decision. Which of thefollowing considerations should she ignore? A. Measurements of potential tasks B. Timelines to implement the decision C. Stakeholder resistance to certain options D. Decision alternatives to be framed
  13. 13. 31) Freda is analyzing the prospects for a new gambling casino that her companyis considering. In the course of her analysis, Freda has identified potentialstakeholder resistance to this venture, in that she has discovered that the areas isvery densely populated with houses of worship. She has also discovered apotential source of support for this venture, in that the local government hasestablished tax credits for new businesses in an effort to stimulate employment.Freda is, in all likelihood, developing a A. financial proforma income statement B. resource allocation survey C. Scatter diagram D. Force Field Analysis E. ROI analysis32) The assignment of different tasks to different people or groups is animportant part of a(n) A. Force Field Analysis B. statistical process control chart C. benchmarking project D. strategic plan E. implementation plan
  14. 14. 33) Since unforeseen circumstances will arise during implementation, a companyshould invest resources in teaching employees to A. be consistent in their actions B. stay the course in spite of any difficulty C. follow direction D. follow the plan to the letter E. make decisions34) The moral principles and standards that guide behavior in the world ofbusiness are called A. business development B. business ethics C. business philosophy D. business principles35) A system of rules that governs the ordering of values is referred to as A. Corporate legitimacy B. Justice
  15. 15. C. Ethics D. DFE36) Markus worked last summer as a receptionist in a lawyers office. During adiscussion prompted by the ethics chapter in your text, he commented that hewas asked to tell callers that the lawyer was in court when in fact the lawyer wasplaying golf! He eventually quit the job because he believes that under nocircumstance is it permissible to tell a lie. Markus appears to be following theethical system referred to as a A. Virtue Ethics B. Practical Deliberation C. utilitarianism D. rule or deontological ethics E. the Taylor Principles37) Bob’s company regularly surveys employees concerning satisfaction withvarious attributes of their jobs, and their working conditions. This allows Bob towatch for positive or negative changes in measured satisfaction levels whendecisions are made to change the nature of work or compensation in order toincrease retention. Bob is applying this thinking style to evaluate his decisions. A. Creative thinking
  16. 16. B. Metaphorical thinking C. Persuasive thinking D. Deductive logical thinking E. Scientific thinking38) The objective to “reduce rework significantly within 6 months” is notsufficiently meaningful nor measurable because it is not sufficiently A. time bound B. important C. specific D. achievable E. relevant39) A measurement that evaluates the amount of inputs used to achieve outputsis a measure of A. organizational efficiency B. organizational stability C. organizational precision D. organizational fluctuation E. organizational effectiveness
  17. 17. 40) When evaluating the decision processes in an organization, leaders will bearin mind that A. poor decisions never work out well B. a good job of framing the problem guarantees a successfuldecision C. not all good decisions have good outcomes D. stakeholders must all be satisfied E. a good decision is one that has a good outcome41) When evaluating the decision processes in an organization, leaders shouldconsider doing which of the following? A. Ensure that the process is consistent for all significantdecisions. B. Ensure that all of a company’s stakeholders provide input all ofa company’s decisions. C. Make sure to focus on results of the decision rather than theprocess. D. Make sure the process is sufficiently autocratic.Make sure theprocess is sufficiently autocratic.Make sure the process is sufficiently autocratic. E. Make a list of those affected by the decision, and determine ifthose interests are represented in the process under consideration.
  18. 18. 42) As noted in our texts, a key measurement of our decisions is: “are theyethical.” In order to achieve a superior level of ethical behavior in its decisionmaking processes, leaders should instill a(n) ______ in those charged with makingdecisions. A. legal approach to ethical considerations B. integrity based approach to ethical considerations C. compliance based approach to ethical considerations D. utilitarian approach to ethical considerations

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