The Bad Side…• Make sure employees are discipline – Time – Appearance – Attitude• Firing non-performing employees
NESTLE • Employees don’t leave bad companies, they leave bad bosses, according to Beverly Kaye, co-author of Love Em or Lose Em: Getting Good People to Stay • Business Partnership : In 2001 Recruitment Services, Talent Management and International HR, Learning and Development, Information and Administration, Reward and Employee Relations.
HISTORY• Nestlé S.A. is the largest nutrition and foods company in the world.• Founded and headquartered in Vevey, Switzerland.• Nestlé can trace its origins back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland.• A global market leader in many product lines, including milk, chocolate, confectionery, bottled water & pet food.
FACTS• Some of the things that make us stand out from the rest.• Nestlé employs over 283,000 employees globally• Nestlé has around 10,000 different products globally and around one billion products sold every day• One cocoa tree produces around 2,500 cocoa beans, which is the approximately 50 x 100g bars of AERO® Chocolate
THE NESTLE HUMAN RESOURCES POLICY A shared Responsibility• ‘Each employee has a distinct responsibility in dealing with people be it as a leader of a team or as a peer.’ Dealing with People• A prerequisite for dealing with people is respect and trust.• Transparency and honesty in dealing with people are a sine qua non for efficient communication.
THE NESTLE HUMAN RESOURCES POLICY• This is to be complemented by open communication with the purpose of sharing competencies and boosting creativity.• To communicate is not only to inform. It is also to listen and to engage in dialogue.• The willingness to cooperate and to help others is a required basis for assessing potential candidates in view of a promotion.• In case of discord between an employee and her/his superior or another employee, the possibility must be offered for a fair hearing.
CULTURE AT NESTLE• The Nestlé policy is to hire staff with personal attitudes and professional skills enabling them to develop a long-term relationship with the Company.• Unifies people on all continents.• Most important business strategy & culture : Development of human capacity in each country where they operate.• Learning is an integral part of Nestlé’s culture. Firmly stated in The Nestlé Human Resources Policy.
PROFESSIONAL DEVELOPMENT• Promotions will exclusively be based on competence, insight, performance and potential with the exclusion of any consideration for origin, race, nationality, gender, religion or age.• Literacy Training• Nestlé Apprenticeship Programmes• Local Training Programmed• International Training
CONCLUSION • Nestlé’s overarching principle is that each employee should have the opportunity to develop to the maximum of his or her potential. • Believe it pays off in the long run. Business results, that sustainable long-term relationships, highly competent people, the communities. Operates enhancing their ability to make consistent profits. • By offering opportunities to develop, not only enrich themselves as a company, also make themselves individually more autonomous, confident, and, more employable & open to new positions within the company.
Company Background• KFC Corporation (KFC), known as Kentucky Fried Chicken• KFC Corporation based in Louisville, Kentucky. The world’s most popular chicken restaurant.• KFC is part of Yum! Brands, Inc., which is the world’s largest restaurant system.Yum! Brands since 1997 when that company was spun off from PepsiCo as Tricon Global Restaurants Inc.• R.J. Reynolds acquired KFC in 1982. This gave KFC the financial backing for expanding internationally.• According to the corporate website, KFC is present in 110 countries and territories around the world and 30 ,000 restaurants.• From Traditional HR transform to International HR• HR practitioners not only manage people from their home country, but one that involve managing many diverse nationalities.• new problem for HR practitioners emerged as employees become more diversified and hard to manage.
PRODUCTS• KFC primarily sells-chicken pieces, wraps, salads and sandwiches.• The primary focus is fried chicken.• KFC also offers a line of grilled and roasted chicken products, side dishes and desserts. Outside America, KFC offers beef based products such as hamburgers or kebabs, pork based products such as ribs and other regional fare.
KFC Human Resource Management• Responsibilities: – Responsible for all the human resource functions such as policy, recruitment, IR, performance evaluation, compensation and benefit, and other general admin matters.
Discipline• Firms cannot just ‘sack’ workers• Wide range of procedures and steps in dealing with workplace conflict – Informal meetings – Formal meetings – Verbal warnings – Written warnings – Grievance procedures
Training• “We won’t make you wing it” is KFC’s motto when it comes to training employees.-Training includes: 1) Workbooks 2) Quizzes 3) On-the-jobcompetency based training- Employees are encouraged to work together as a team- KFC is committed to making sure their people grow to their highest potential- KFC does their best to make the job interesting and exciting for workers
Training and Orientation of the Company• Christ Mendel , director of global risk management of Tricon Global Restaurant (an arm of Yum ! Brand ) stated that the company focuses on training and education for all their employees and managers for their 30 ,000 restaurants in 110 countries (cited in Morris ).• the company has developed substantial training programs for all front line people . The training according to him has been integrated into the company s broader management trainings that deal with issues as sexual harassment , hiring and firing practices , interpersonal relationships , and conflict resolution .• The training practices as he further described are on a global basis with the assumption that ``people need to treat people with respect (Morris . The training employed for both franchise and non-franchise managers are on the same basis that everyone is required to attend trainings held at the company s headquarter at Louisville . Likewise , these front line people will take the responsibility in providing trainings for their employees using training manuals and product guides . In that way , the top management is assured that the KFC culture penetrates another culture effectively .
KFC Job Description• Area ManagersArea Managers are accountable for providing coaching, leadership and operational support to 8-10 KFC Restaurants within a defined Area. -Area Managers are sourced internally, so you will need to earn this position in the Company through promotion.• Restaurant General ManagersThe Restaurant General Manager is accountable for creating and running an energetic and valuable work environment, which is committed to serving the best chicken at the fastest speed and with a smile. -The Restaurant General Manager reports directly to an Area Manager and is accountable for successfully implementing and maintaining all Company policies and procedures in relation to operations, customer service, cash handling, marketing, purchasing, human resources, health & safety, administration, training and development -Restaurant General Managers are sourced internally, so you will need to earn this position in the Company through promotion.
KFC Job Description• Assistant ManagersThe Assistant Manager is responsible for assisting the Restaurant General Manager (RGM) in creating an energetic and valuable work environment, which is committed to serving the best chicken at the fastest speed and with a smile. Assistant Managers are also responsible for ensuring all Company policies and procedures are followed in relation to operations, customer service, cash handling, marketing, purchasing, human resources, health & safety, administration, training and development. -Assistant Managers are sourced internally, so you will need to earn this position in the Company through promotion.
KFC Job Description• Trainee ManagersResponsible for assisting the Restaurant General Manager and Assistant Managers in creating an energetic and valuable work environment, which is committed to serving the best chicken at the fastest speed and with a smile. Trainee Managers help with day-to-day running of the restaurant, and need to ensure that all operations, customer service, cash handling, marketing, purchasing, human resources, administration and training & development policies are followed. Skills & Abilities -Trainee Managers must have at least a year 10 education and 2 years work experience in a managerial/supervisory role. -Must have excellent customer service skills and the ability to deal with customers complaints -Excellent communication skills -Must have the ability to develop competent computer skills -Be able to motivate, delegate and co-ordinate -Willing to work shift work with an energetic approach -Able to lift and carry awkward/heavy items -Must have a reliable vehicle and current driver’s license Rewards & Benefits -Attractive performance-based salary and bonuses reviewed quarterly for all Managers -Manager of the Quarter and Manager of the Year Competitions -Annual Champions Club recognizing those Stores that deliver outstanding customer service -Store Managers attend an annual conference -Top 20 Store Managers attending a week long Development Program -Annual Chairman’s Dinner recognizing those employees with more than 15 years service -"Recognition Culture”, which ensures that hard work and good performance does not go unnoticed
KFC Job Description• Customer Service Team MembersResponsible for working the service areas and ensuring quality product, service and cleanliness is delivered to all customers at top speed and with a smile! Skills & Abilities -Preparation of food -Stock rotation -Cash register operations and ability to follow cash handling procedures -Cleaning of service and dining areas -Must be prepared to work nights and weekends -Friendly disposition with the ability to work as part of a team Rewards & Benefits -CHAMPS Excellence Recognition Program for Team Members provides the opportunity to earn monetary rewards -Annual CHAMPS Challenge -Discount Card entitles Team Members to 20% off all meals -“Recognition Culture”, which ensures that hard work and good performance does not go unnoticed
KFC Job Description• Food Service Team MembersResponsible for putting the crunch in the coating and the zing in the Zinger…the cook’s main task is to prepare and cook the irresistible KFC products! The cook must also maintain the cleanliness of the cooking area as well as the quality of product and speed of preparation. Skills & Abilities -Food preparation -Stock rotation -Maintaining cleanliness of cooking areas and floors -Must be prepared to work nights and weekends -Friendly disposition with the ability to work as part of a team Rewards & Benefits -CHAMPS Excellence Recognition Program for Team Members provides the opportunity to earn monetary rewards -Annual CHAMPS Challenge -Discount Card entitles Team Members to 20% off all meals -“Recognition Culture”, which ensures that hard work and good performance does not go unnoticed
Conclusion• KFC shows to have a neck for hiring the right person for the job. Putting a Chinese in charge is attacking potential difficulties with Chinese culture. KFC sees the Southeast Asian market as a separate whole. By doing that KFC can target that market as separate marketing and operational-wise.• Southeast Asia is handled by a separate part of the company under the KFC holding. This enables KFC to target the Southeast Asian markets more effectively.• KFC has to change its vision on investing though. A great deal of knowledge of the Asian culture is gained by stores in Indonesia, Malaysia and Singapore.
In A Nut Shell• Having the right employees are beneficial and important.• Proper rewarding or punishment must be taken into consideration to make sure employees are well develop and motivated.• Human resource management can be a way organization use to communicate and educate their employees. Therefore the role of HRM is significant in every organization today.