…at her best PR when everyone asks her
out for dates Being Chief of the Library Organization, 8th Part of A Second Series 2013 August
Jay Lo’s oozing star smile reminiscent of Karryl’s enchanting beam of smile during
Wow Libraries, Philippines’ tours. Who wouldn’t listen to her book talks and asks her
some special questions like “Nora, are you dating someone right now? Have never
been committed? Oops, that’s pretty normal to have read an e-query from one village
of a network.
“What if, he continues… you are caught in a situation where you have to
choose between something you had to do and wanted to do?” For example,
MBA student Paulo had asked his reference librarian if he can bring home three more
than the required limit for borrowing items and expressed his willingness to pay.
Though aware of record implications of her decision-making to the library’s integrated
system, J Lo’s oozing star smile librarian recalled: As Drucker stated, it is the customer
who determines what a business is.” Robinson (2012) stressed that it is
imperative libraries understand what their customer values and needs in order to
develop services and provide resources to meet these needs.
“My oh my, you sure and you’ll gonna allow me? I will kiss
you for that. I’ve stayed here till closing time not knowing I can
plea and oh you’re such a big revelation.” Can I ask you for a
date? Eat out. Now?
Starr (2013) talked about creating brand love for libraries. Here’s a qualifier-
illustration-exemplification for what she refers to three (3) of the ten (10) components of
brand love described by Batra (2012): fifth, positive affect; sixth, passionate desire and
a sense of natural fit; and, seventh, either as emotional bonding and/or an anticipated
heartbreak where libraries, librarians, and library guests can claim both intrinsic and
extrinsic rewards each day inside and outside of workplaces. You would know your
library was loved if people described it in very positive ways, using passionate terms
and indicating that they would be upset if they did not have access to it. To some
extent, this was characteristic of academic libraries in the twentieth century (Starr).
At her circulation desk, guests queue for the librarian’s
and indicating that they would be
upset if they did not have access
to it. To some extent, this was
characteristic of academic
libraries in the twentieth century
When asked for a date
(J Lo librarian) by a delighted
customer that one can tell a
person (Paulo) loves a brand.
This is not surprising but an
indicator of library business
operation’s impact to a client’s
world who is more than willing to
send back and expresses
appreciation for that one
MOMENT OF TRUTH – winning,
eventful moment - libraries and
library personnel inevitably feel,
face, go and live through each day
in the presence of a stunned most
valued, the library guest.
But if done otherwise,
you can’t afford to come into
contact with a heartbroken,
upset and perspiring, or suffer
from a monster’s curse whom you
created for not utilizing the
teachings of the Father of
Management, Peter Drucker,
who has “helped us see what he
always described as “visible, but
not yet seen” by many.
Roderick Baturi Ramos
The Brand (Librarian)
You’ve Always Trusted
Being Chief of the Library Organization 2013 ● Volume 2, Issue 8 ● firstname.lastname@example.org● 0918-731-8010