Co-Delivery

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  • How do you feel?
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  • Co-Delivery

    1. 1. Business Intelligence | Co-Delivery: Converting Data into Action for Growth Rotterdam, 25th-29th November
    2. 2. Breakthrough X partnerships Co-delivering every experience 2
    3. 3. Why should I consider partnership as co-delivery rather than realization numbers? Sustainably Partnership More Satisfied Customers More impactful experiences More mature operational and scale management A GCDP or GIP experience cannot be delivered by only one entity, that’s why we chose not to separate quality measurement into OGX and ICX
    4. 4. Did you know?! Apple is considered to be the expert in supply chain management, and this is because of the world class data management practice and feedback system that allow Apple to co-delivery an iPhone with over 700 suppliers globally.
    5. 5. What BI will you need and where to find it? “The ability to better co-deliver exchange experiences means a more sustainable and mature operation that allows us to grow like never before.” Size of my partnership with other MCs (Past) timeline of Ra/Ma/Re of your partner MCs Net Promoter Score (NPS) MyAIESEC.net (inc. DAAL file) CustomerGauge (Net Promoter Score) Top promoters and detractors issue Fire Fighting cases Interest from potential customers manage.aiesec.org (Opportunities Portal) 3
    6. 6. Don’t forge DAAL t about files MyAIESEC.net Size of my partnership with other MCs (Past) timeline of Ra/Ma/Re of your partner MCs
    7. 7. Size of my partnerships with other MCs Step #1! Download DAAL file on MyAIESEC.net (Data Analysis for Advance Leverage)
    8. 8. Size of my partnerships with other MCs Step #2! Go to “TN EP realizations raw” (this name could change depending which version of DAAL file you are using) and then creating another column called “Realization month” with formula “=month()” applied to the Realization date column
    9. 9. Size of my partnerships with other MCs (A) China. (B) China. (C) China. (D) China. For Step #3! Step #4! I have divided into 4 Let’s say I am oGIP from AIESEC Mainland of Let’s say I am iGIP from AIESEC Mainland of Let’s say I am oGCDP from AIESEC Mainland of Let’s say I am iGCDP from AIESEC Mainland of
    10. 10. Size of my partnerships with other MCs Step #3A! Let’s say I am oGIP from AIESEC Mainland of China. I will need go to “GIP CY Grid”, and then apply filter to the top filter (as shown on the printscreen) to just “China, Mainland”
    11. 11. Size of my partnerships with other MCs Step #4A! After refresh the data of the pivot table (make sure the data source cover the newly added column of “Realized month”), drag “Realized month” under Column Labels. And now you can see the partnership data broken down into months
    12. 12. Size of my partnerships with other MCs Step #3B! Let’s say I am iGIP from AIESEC Mainland of China. I will need go to “GIP CY Grid”, and then apply filter to the left filter (as shown on the printscreen) to just “China, Mainland”
    13. 13. Size of my partnerships with other MCs Step #4B! After refresh the data of the pivot table (make sure the data source cover the newly added column of “Realized month”), drag “Realized month” under Column Labels. And now you can see the partnership data broken down into months
    14. 14. Size of my partnerships with other MCs Step #3C! Let’s say I am oGCDP from AIESEC Mainland of China. I will need go to “GCDP CY Grid”, and then apply filter to the top filter (as shown on the printscreen) to just “China, Mainland”
    15. 15. Size of my partnerships with other MCs Step #4C! After refresh the data of the pivot table (make sure the data source cover the newly added column of “Realized month”), drag “Realized month” under Column Labels. And now you can see the partnership data broken down into months
    16. 16. Size of my partnerships with other MCs Step #3D! Let’s say I am iGCDP from AIESEC Mainland of China. I will need go to “GCDP CY Grid”, and then apply filter to the top filter (as shown on the printscreen) to just “China, Mainland”
    17. 17. Size of my partnerships with other MCs Step #4D! After refresh the data of the pivot table (make sure the data source cover the newly added column of “Realized month”), drag “Realized month” under Column Labels. And now you can see the partnership data broken down into months
    18. 18. (past) timeline of Ra/Ma/Re of partner MCs Step #1! Go to “Entity Report” under the Analysis Menu
    19. 19. (past) timeline of Ra/Ma/Re of partner MCs Step #2! Let’s say I would like to know the past monthly pipeline of AIESEC in Mainland of China’s oGIP. I will then enter the information as shown. I can also use “Backgrounds”, “Skills”, “Languages” and “Field of Work”/ “Issues” to filter out the supply from specific entities or globally. This could help me to spot potential partner MCs.
    20. 20. (past) timeline of Ra/Ma/Re of partner MCs Step #3! Once you click search, you will see a table of the Ra/ Ma/ Re monthly breakdown for the last 4 years. And if you click the number, you will be able to see the details of all the TN or EP forms.
    21. 21. an as X G O CustomerGauge Net Promoter Score (NPS) Top promoters and detractors issue Fire Fighting cases
    22. 22. Co-delivery/ partnership as OGX ICX data from partner MC: For realized and completed stage 1. NPS data: • NPS, Promoter %, Breakdown of promoter/passive/detractor 1. Top 3 promoter & detractor Self Selected Issues 2. Weekly breakdown of (In progress + Close Case)/ Total in Fire Fighting There are 2 ways to get the BI above (except 3.) Via Customer Gauge menu Via Export Response
    23. 23. [OGX] Net Promoter Score (NPS) data Step #1! Go to “Net Promoter Score” under the Reports menu on the left column once you logged in.
    24. 24. [OGX] Net Promoter Score (NPS) data Step #2! I will need to repeat this for Completed stage as well afterward. I want to evaluate the partnership monthly from Jan to Oct 2013 Let’s say I am oGCDP from AIESEC in Indonesia and I want to evaluate my partnership with AIESEC in Mainland of China.
    25. 25. [OGX] Net Promoter Score (NPS) data Step #3! Here, I can see the graphical representative of the NPS score data
    26. 26. [OGX] Net Promoter Score (NPS) data Step #4! Promoter % = PROMOTERS/ RESPONSES Here, I can see the NPS, Breakdown of promoter/passive/detractor
    27. 27. [OGX] Net Promoter Score (NPS) data Months NPS Promoter % Promoters Passive Detractors 2013-01 Step #6! 2013-02 2013-03 2013-04 2013-05 2013-06 2013-07 2013-08 2013-09 2013-10 0 0 0 50 27 50 0 0 0 0 0 0 0 0 0 0 4 5 7 1 0 0 0 0 0 0 4 9 4 2 1 0 0 0 0 0 0 1 1 1 0 0 0 50% 33% 58% 25% 0% 0 0
    28. 28. [OGX] Top promoters and detractors issue Step #1! Go to “Self Selected issue” under the Reports menu on the left column once you logged in.
    29. 29. [OGX] Top promoters and detractors issue I will need to repeat this for Detractors as well afterward for Top 3 detractors issues. I will need to repeat this for Completed stage as well afterward. I want to evaluate the partnership monthly from Jan to Oct 2013 Step #2! Let’s say I am oGCDP from AIESEC in Indonesia and I want to evaluate my partnership with AIESEC in Mainland of China.
    30. 30. [OGX] Top promoters and detractors issue Step #3! Click “count” to sort the table into ascending order. Top 3 promoters self selected issues Click the numbers to read the comments from your EPs.
    31. 31. [OGX] Fire Fighting cases Step #1! Go to “Task Details” under the Fire Fighting menu on the left column once you logged in.
    32. 32. [OGX] Fire Fighting cases Step #2! It is recommended to collect Fire Fighting BI in a weekly basis. However, please be aware that at this moment in time, there is no quick way to collect Fire Fighting BI for all your X partners at once. Let’s say I am oGCDP from AIESEC in Indonesia and I want to evaluate my partnership with AIESEC in Mainland of China.
    33. 33. [OGX] Fire Fighting cases Step #2! You can click here to CHANGE TO PERCENTAGE VIEW. Fire Fighting BI: We can see that this partnership is quite healthy with, 100% non-Open Case. But this must be tracked on a weekly basis to avoid detractors.
    34. 34. [OGX] Export Response Step #1! Alternatively, you can complete BI items (except Fire Fighting cases) on a spreadsheet with “Export Response” option.
    35. 35. an as X IC CustomerGauge Net Promoter Score (NPS) Top promoters and detractors issue Fire Fighting cases
    36. 36. Co-delivery/ partnership as ICX OGX data from partner MC: For matched, realized and completed stage 1. NPS data: • NPS, Promoter %, Breakdown of promoter/passive/detractor 1. Top 3 promoter & detractor Self Selected Issues • Should pay more attention on Self Selected Issues that can influence matching rate or matching time 1. Weekly breakdown of (In progress + Close Case)/ Total in Fire Fighting There are 2 ways to get the BI above (except 3.) Via Customer Gauge menu Via Export Response
    37. 37. [ICX] Net Promoter Score (NPS) data Step #1! Go to “Net Promoter Score” under the Reports menu on the left column once you logged in.
    38. 38. [ICX] Net Promoter Score (NPS) data Step #2! I will need to repeat this for Realized and Completed stage as well afterward. I want to evaluate the partnership monthly from Jan to Oct 2013 Let’s say I am iGCDP from AIESEC in Russia and I want to evaluate my partnership with AIESEC in Mainland of China.
    39. 39. [ICX] Net Promoter Score (NPS) data Step #3! Here, I can see the graphical representative of the NPS score data
    40. 40. [ICX] Net Promoter Score (NPS) data Step #4! Promoter % = PROMOTERS/ RESPONSES Here, I can see the NPS, Breakdown of promoter/passive/detractor
    41. 41. [ICX] Net Promoter Score (NPS) data Months NPS 2013-01 0 Step #6! 2013-02 -100 2013-03 100 2013-04 57 2013-05 66 2013-06 36 2013-07 -100 2013-08 50 2013-09 0 2013-10 0 Promoter % Promoters Passive Detractors 0 0 0 0 0 0 7 11 7 0 1 0 0 0 0% 100% 62% 68% 36% 0% 50% 0 0 1 13 26 4 0 1 0 0 1 0 1 1 0 2 0 0 0
    42. 42. [ICX] Top promoters and detractors issue Step #1! Go to “Self Selected issue” under the Reports menu on the left column once you logged in.
    43. 43. [ICX] Top promoters and detractors issue I will need to repeat this for Detractors as well afterward for Top 3 detractors issues. I will need to repeat this for Realized and Completed stage as well afterward. I want to evaluate the partnership monthly from Jan to Oct 2013 Step #2! Let’s say I am iGCDP from AIESEC in Russia and I want to evaluate my partnership with AIESEC in Mainland of China.
    44. 44. [ICX] Top promoters and detractors issue Step #3! Click “count” to sort the table into ascending order. Top 3 promoters self selected issues Click the numbers to read the comments from your trainees.
    45. 45. [ICX] Top promoters and detractors issue Self Selected Issues (level1) that can influence matching rate or matching time: Matching support Communication effectivity during acceptance procedure Visa documents and information Self Selected Issues that OGX need to look out for in “Completed stage”: AIESEC’ support during the experience  Support by home entity during the experience
    46. 46. [ICX] Fire Fighting cases Step #1! Go to “Task Details” under the Fire Fighting menu on the left column once you logged in.
    47. 47. [ICX] Fire Fighting cases Step #2! It is recommended to collect Fire Fighting BI in a weekly basis. However, please be aware that at this moment in time, there is no quick way to collect Fire Fighting BI for all your X partners at once. Let’s say I am iGCDP from AIESEC in Russia and I want to evaluate my partnership with AIESEC in Mainland of China.
    48. 48. [ICX] Fire Fighting cases Step #2! You can click here to CHANGE TO PERCENTAGE VIEW. Fire Fighting BI: We can see that this partnership is quite healthy with, 100% non-Open Case. But this must be tracked on a weekly basis to avoid detractors.
    49. 49. [ICX] Export Response Step #1! Alternatively, you can complete BI items (except Fire Fighting cases) on a spreadsheet with “Export Response” option.
    50. 50. manage.aiesec.org Interest from potential customers
    51. 51. Interest from potential customers Step #1! Go to “Analysis” tab at the top. And then now I will go through each of the menu one by one. •ORS •OP Users •OP Searches
    52. 52. Interest from potential customers (ORS) Step #2! Through this data you can understand the profile of people you are attracting. You know who you are attracting, what do they want and how they heard about us. You can do this for national and local data
    53. 53. Interest from potential customers (OP users) Step #3! Through this tab, you can get a detailed profile of your users/customers. You can now judge whether you are attracting the right target audience through your marketing campaigns.
    54. 54. Interest from potential customers (OP searches) Step #4! Through this tab, you can understand what your customers are searching for. You can judge whether your marketing campaign has attracted the students that can be matched.
    55. 55. Interest from potential customers (ORS) All 3 tabs shown just now can be use to evaluate the success of your marketing campaign for your partnership: whether you are attracting the right people for the partnership. Alternatively, you can also access whether your partner MCs are attracting the right people for the partnership too. Or even able to give you data to access which is the most suitable partner MCs.
    56. 56. Who? MC responsible (MCVP or NST) for X partnership management and/or Co-delivery management How often? All data is recommended to be collected monthly, except Fire Fighting cases which should be monitored monthly How to give this information to LCs and how often? A report should be presented to LCs on X partnerships and on action steps to improve co-delivery. Frequency can be decided by MC, it is
    57. 57. “Co-delivery is not an option, it is essential for creating any exchange experiences.”

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