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Forrester Wave SAP 09
 

Forrester Wave SAP 09

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Softtek is a well-known IT services provider in Mexico and is broadly known throughout Latin America as a leader in the SAP space. Softtek has a signifcant track record in key industries such as ...

Softtek is a well-known IT services provider in Mexico and is broadly known throughout Latin America as a leader in the SAP space. Softtek has a signifcant track record in key industries such as aviation, oil and gas, and pharmaceuticals. Softtek\'s strongest area is around SAP support and maintenance as well as technical elements of the implementation, but it does process consutling related to SAP modules as well.

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    Forrester Wave SAP 09 Forrester Wave SAP 09 Document Transcript

    • August 10, 2009 The Forrester Wave™: SAP Implementation Providers, Q3 2009 by Liz Herbert for Sourcing & Vendor Management Professionals Making Leaders Successful Every Day
    • For Sourcing & Vendor Management Professionals Includes a Forrester Wave™ August 10, 2009 The Forrester Wave™: SAP Implementation Providers, Q3 2009 Accenture and IBM Lead As The Landscape Continues To Evolve by Liz Herbert with Christine Ferrusi Ross and Philipp Karcher E XEC U TI V E SUM MA RY In Forrester’s 60-criteria evaluation of SAP implementation providers, we found that Accenture and IBM led the pack because of the breadth and depth of their SAP implementation capabilities. Both of these rms are strong across a wide range of industries, all aspects of the implementation life cycle, and widespread geographies. Capgemini and Deloitte remain strong choices as well — and both of these rms continue to build out their global delivery capabilities to remain cost-competitive. HCL has notably strengthened its SAP practice through its acquisition of Axon in 2008, which signi cantly added to its consulting and implementation expertise. O shore pure-plays like Infosys, TCS, and Wipro remain strong alternatives in this market. Firms with a signi cant specialized focus, such as those attending to the “run” aspect of SAP like CSC, HP-EDS, and Fujitsu; European-centric rms like Logica, Siemens IT Solutions and Services, and T-Systems; and nearshore providers Neoris and So tek are also strong choices for more niche client needs. TA B LE OF CONTE N TS N OTE S & R E SOU RC E S 2 Strong Business Cases And High ROI Matter Forrester surveyed the following 18 SAP services More Than Ever In SAP Projects providers: Accenture, Capgemini, Computer Estimation Tools, Risk Reduction, And Sciences Corporation (CSC), Cognizant, Deloitte, Predictability Are Key To Achieving ROI Fujitsu, HCL AXON, HP-EDS, IBM, Infosys, L&T Infotech, Logica, Neoris, Siemens IT Solutions Buyers Seek Breadth Of Services From Consulting Through To Support And Hosting and Services, Softtek, T-Systems, TCS, and Wipro. We also interviewed approximately 60 provider- 3 SAP Implementation Providers Evaluation supplied client references. Overview Evaluation Spans Industry Skill, Functional and Related Research Documents Geographic Breadth, And Range Of Services “Best Practices For Selecting And Managing Your Leading SAP Implementers Bring Cross-Industry SAP Implementation Provider” Expertise And Broad Geographic Reach May 18, 2009 6 SAP Implementation Services Options Vary By “The State Of Enterprise IT Services: 2008” Geography And Breadth Of Needs September 9, 2008 9 Vendor Profiles “Successfully Managing ERP Implementation Leaders Providers” Strong Performers July 23, 2008 12 Supplemental Material © 2009, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester®, Technographics®, Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. To purchase reprints of this document, please email clientsupport@forrester.com. For additional information, go to www.forrester.com.
    • 2 The Forrester Wave™: SAP Implementation Providers, Q3 2009 For Sourcing & Vendor Management Professionals STRONG BUSINESS CASES AND HIGH ROI MATTER MORE THAN EVER IN SAP PROJECTS Firms continue to invest in SAP implementation projects, both rst-time SAP users and upgrades, focusing on a range of projects perceived as high value such as business intelligence, analytics, and industry-speci c modules. With the economic downturn, rms o en proceed with caution — and seek partners that can help deliver fast time-to-value, high ROI, and innovative pricing and resource allocation models. Providers have invested signi cantly in aligning to these market needs — creating accelerators, tools, and templates that speed time-to-deployment and reduce implementation cost and risk. Providers also continue to drive pricing innovations, such as outcome-based pricing and predictable, xed-fee engagements. For most SAP services buyers the key deciding factors are a combination of proposed approach and industry as well as functional expertise. Estimation Tools, Risk Reduction, And Predictability Are Key To Achieving ROI Facing signi cant budget pressures and determined to get high ROI out of their SAP spend, rms seek predictable, high-value implementation services from their providers. Key areas that matter to buyers include: · Accurate project estimating tools with exible pricing options. Firms are more concerned than ever with having predictable costs and alignment to business bene ts. Most of the leading providers have exible pricing options — such as milestone-based payments, value-based pricing, nancing arrangements, and pay-as-you-go services. Furthermore, providers continue to build out their low-cost delivery capabilities to ensure that they can support clients with the right resources at the right cost. · Accelerators and prepackaged o erings that reduce risk and speed time-to-value. Accelerators and prebuilt solutions matter more than ever in this economic environment as rms seek to speed time-to-value, reduce costs, and have lower risk, more predictable implementations. Providers continue to invest in these areas — from tools and templates, to xApp development, to prepackaged solutions. Most of these solutions are geared toward speci c industries, meaning that they are o en developed with built-in best practices that providers have gained from previous implementations. Buyers should realize that these solutions can take them a long way, but will likely still require customization. · Track record of success within an industry and speci c application. Buyers’ top factor in selecting an implementation partner is typically the provider’s relevant experience — industry as well as functional. Many clients look for past implementation success including tangible bene ts delivered, evidence of prebuilt IP speci c to that industry (such as xApps or fuller, prepackaged solutions), and number of sta experienced or certi ed in certain areas. For SAP, this is o en experience with the IS product lines or industry-speci c xApps. August 10, 2009 © 2009, Forrester Research, Inc. Reproduction Prohibited
    • The Forrester Wave™: SAP Implementation Providers, Q3 2009 3 For Sourcing & Vendor Management Professionals Buyers Seek Breadth Of Services From Consulting Through To Support And Hosting is year’s evaluation incorporated a broader range of services evaluated, moving beyond just implementation o erings to include application maintenance and support as well as hosting and operational capacity. Many buyers seek providers that can o er this full life cycle of services, reducing or eliminating transition costs and potentially gaining cost advantages by creating a bigger overall opportunity for the service provider. erefore, this Forrester Wave, while still primarily focused on implementation, also includes some metrics around ongoing support and hosting related to SAP. SAP IMPLEMENTATION PROVIDERS EVALUATION OVERVIEW To assess the state of the SAP services market and to see how the vendors stack up against each other, Forrester evaluated the strengths and weaknesses of top SAP systems integration rms. Evaluation Spans Industry Skill, Functional and Geographic Breadth, And Range Of Services A er examining past research, user need assessments, and vendor and expert interviews, we developed a comprehensive set of evaluation criteria. We evaluated vendors against 60 criteria, which we grouped into three high-level buckets (see Figure 1): · Current o ering. Current o ering criteria include the ability to provide end-to-end implementation services — from initial upfront strategy consulting through to technical implementation and post-implementation services such as training and change management. is year’s evaluation also looked at broader services capabilities than past years’ evaluations by including ability to perform hosting support and ongoing maintenance (o en referred to as “run” within a design/build/run SAP implementation approach). Client references made up a signi cant portion of the evaluation, with clients rating providers on business process expertise, value for the money, industry experience, and overall satisfaction. · Strategy. Key areas that Forrester evaluated when considering provider strategy in the SAP implementation market include pricing innovation, relationship and co-development with SAP, and investment in the SAP practice. Key metrics include relationship status with SAP, key awards that demonstrate ability and leadership in the market, and pricing exibility aligned with buyer needs. · Market presence. To score a provider’s market presence, Forrester evaluated its client base across key geographies (North America, EMEA, Asia Paci c, and Latin America) as well as overall sta dedicated to the SAP practice. Furthermore, we considered overall nancials for the SAP practice as well as growth within SAP services. Financial and other quantitative data were collected at the start of the fourth quarter in 2008, while vendor brie ngs, client reference interviews, and surveys were conducted during the rst quarter of 2009. © 2009, Forrester Research, Inc. Reproduction Prohibited August 10, 2009
    • 4 The Forrester Wave™: SAP Implementation Providers, Q3 2009 For Sourcing & Vendor Management Professionals Figure 1 Evaluation Criteria CURRENT OFFERING Overall value What is the overall value of the provider’s SAP implementation work? Vertical expertise What is the provider’s SAP implementation vertical expertise? Implementation How strong is the provider’s overall SAP implementation project expertise? Discrete product capabilities What are the provider’s implementation capabilities across specific functional areas, such as financials and human capital management (HCM), supply chain management (SCM), customer relationship management (CRM), business intelligence Warehouse (BW), and business intelligence (BI)? Post-implementation What are the provider’s post-implementation capabilities? Global capability What is the breakdown of the provider’s resources across the globe? Low-cost, remote global How strong is the provider at low-cost, remote global delivery? delivery STRATEGY SAP alliance status What is the provider’s SAP alliance status? SAP awards and recognition Has the provider been recently awarded for its SAP work? Well-defined areas of Has the provider been able to articulate — through specific service offerings or differentiation IP development — a differentiated position? Investments and vision for Has the provider been able to articulate a clear understanding of SAP market the market evolution and align its offerings with client needs? Pricing strategy Does the provider have flexible or innovative pricing models aligned to client needs? MARKET PRESENCE Client base and What is the provider’s SAP implementation client base? engagements Financials What are the provider’s SAP financials? Source: Forrester Research, Inc. Leading SAP Implementers Bring Cross-Industry Expertise And Broad Geographic Reach Forrester included 18 vendors in the assessment: Accenture, Capgemini, Cognizant, CSC, Deloitte, Fujitsu, HCL AXON, HP-EDS, IBM, Infosys, L&T Infotech, Logica, Neoris, Siemens IT Solutions and Services, So tek, TCS, T-Systems, and Wipro. Each of these vendors has: August 10, 2009 © 2009, Forrester Research, Inc. Reproduction Prohibited
    • The Forrester Wave™: SAP Implementation Providers, Q3 2009 5 For Sourcing & Vendor Management Professionals · Strong SAP implementation practice with more than 1,500 resources. Firms considered for this evaluation all have signi cant scale in SAP. Each rm is considered as strong and relevant in SAP implementation services decision and has a minimum of 1,500 resources in its overall SAP practice. · Experience and skills spanning a diverse range of industries and SAP functional areas. e providers included in our evaluation have experience and skill sets that span a range of industries and functional areas (see Figure 2). Specialist providers with strength in only a few key industries or functional modules (e.g., business intelligence [BI]) were not included in this evaluation. · Evidence of broad geographic reach in client base. Firms evaluated have shown client bases that span a range of geographies. Firms that operate primarily through the o shore/nearshore model were included as long as their client base was diverse across geographies. is year’s evaluation included some providers that have primarily only EMEA clients, but demonstrated range across countries as well as met the other evaluation criteria described above. Figure 2 Providers’ Top Three SAP Verticals Accenture tor Tr tech Ae ense tor tor T e, e, ek Tr F T AXON tor tor T tor W 47994 Source: Forrester Research, Inc. © 2009, Forrester Research, Inc. Reproduction Prohibited August 10, 2009
    • 6 The Forrester Wave™: SAP Implementation Providers, Q3 2009 For Sourcing & Vendor Management Professionals SAP IMPLEMENTATION SERVICES OPTIONS VARY BY GEOGRAPHY AND BREADTH OF NEEDS e evaluation uncovered a market in which (see Figure 3): · Accenture and IBM lead the pack. Accenture and IBM are in a class of their own as the two largest, global, cross-industry providers that have strong capabilities across the full life cycle of strategy consulting, implementation, support, and hosting services. ey have decades of experience in SAP and armies of quali ed consultants across the globe, making them key choices especially for larger, complex, multinational rollouts. · Capgemini and Deloitte o er competitive options. Deloitte and Capgemini o er a strong mix of strategy consulting expertise — particularly around key industries — and the ability to delivery value for the money. Deloitte is renowned for its top-tier strategy consulting and business process expertise, and has speci c industry expertise across a range of sectors including consumer products, aerospace and defense, and utilities. Capgemini has a heavy focus in Europe as well as strength in key industries including energy and utilities, CPG/retail, and public sector. ·O shore rms continue to build both core implementation and strategy skills. O shore rms are o en seen as low-cost alternatives that provide primarily technical implementation resources, ongoing application management and support, and/or testing. However, leading o shore providers such as Infosys, TCS, and Wipro continue to build out strategy consulting practices and are proving their value in complex, transformational engagements. HCL made the most notable leap since Forrester’s last evaluation of this market through its acquisition of Axon, which makes it a serious contender across all phases of the SAP implementation life cycle. Cognizant is also a key o shore services provider in this category, di erentiating through signi cant focus in areas like BI, customer relationship management (CRM), and governance, risk, compliance (GRC). · Logica, Siemens, and T-Systems are strong choices for European rms. European services buyers o en struggle to nd the right mix of scale, skill set, and geographic presence. Beyond the top multinational rms, European services buyers should also consider rms like Logica, Siemens, and T-Systems, which all boast primarily European implementations in their client bases. T-Systems is the best t for rms seeking a full build-through-run option; Logica has strength across strategy consulting as well as technical implementations and a broad set of non- SAP applications; and Siemens is particularly strong in its core focus verticals: manufacturing (discrete, process, and automotive), healthcare, energy, and public sector. · Firms with strong hosting/operational capabilities t buyers that seek full life-cycle support. Although many of the rms in this Forrester Wave have strong services around operations and hosting, some of these rms are o cial SAP AMS and/or hosting partners and o er a particularly compelling solution for rms seeking an implementation partner that can provide August 10, 2009 © 2009, Forrester Research, Inc. Reproduction Prohibited
    • The Forrester Wave™: SAP Implementation Providers, Q3 2009 7 For Sourcing & Vendor Management Professionals ongoing post-implementation support. Key rms that are strong in implementation but also excel at operations within SAP include Accenture, Capgemini, CSC, Fujitsu, HP-EDS, IBM, Siemens, and T-Systems. is evaluation of the SAP implementation market is intended to be a starting point only. We encourage readers to view detailed product evaluations and adapt the criteria weightings to t their individual needs through the Forrester Wave Excel-based vendor comparison tool. Figure 3 Forrester Wave™: SAP Implementation Providers, Q3 ‘09 Risky Strong Bets Contenders Performers Leaders Strong Accenture IBM Global Services Go online to download Capgemini the Forrester Wave tool Infosys Deloitte for more detailed product HP-EDS Cognizant TCS HCL evaluations, feature AXON Softtek Wipro comparisons, and CSC Neoris customizable rankings. T-Systems Fujitsu BearingPoint Logica Current L&T Siemens Offering Infotech Market presence Weak Weak Strategy Strong Source: Forrester Research, Inc. © 2009, Forrester Research, Inc. Reproduction Prohibited August 10, 2009
    • 8 The Forrester Wave™: SAP Implementation Providers, Q3 2009 For Sourcing & Vendor Management Professionals Figure 3 Forrester Wave™: SAP Implementation Providers, Q3 ’09 (Cont.) Capgemini IBM Global HCL AXON Weighting Forrester’s Cognizant Accenture Services Deloitte HP-EDS Fujitsu CSC CURRENT OFFERING 50% 4.30 4.08 3.58 3.41 3.78 3.14 3.58 3.79 4.28 Overall value 30% 4.33 4.43 3.83 3.70 3.93 3.80 3.50 3.88 3.75 Vertical expertise 10% 3.30 2.90 2.80 2.90 2.30 2.30 2.70 2.60 3.30 Implementation 15% 4.70 4.80 4.00 2.70 4.80 3.80 4.50 3.60 4.90 Discrete product capabilities 10% 3.00 3.00 2.80 4.40 3.20 2.80 3.00 3.60 3.40 Post-implementation 5% 3.33 4.66 2.97 4.67 4.00 4.33 4.00 5.00 5.00 Global capability 10% 5.00 4.10 2.20 3.30 4.30 2.00 3.80 3.20 5.00 Low-cost, remote global delivery 20% 5.00 4.00 4.50 3.00 3.50 2.50 3.50 4.50 5.00 STRATEGY 50% 4.60 4.15 3.00 4.25 4.30 4.10 4.15 3.80 4.60 SAP alliance status 40% 4.00 4.00 3.00 5.00 4.00 5.00 4.00 5.00 4.00 SAP awards and recognition 15% 5.00 3.00 1.00 3.00 4.00 3.00 4.00 1.00 5.00 Well-defined areas of differentiation 15% 5.00 4.00 4.00 4.00 5.00 3.00 4.00 4.00 5.00 Investment and vision for the market 15% 5.00 5.00 5.00 3.00 4.00 4.00 4.00 4.00 5.00 Pricing strategy 15% 5.00 5.00 2.00 5.00 5.00 4.00 5.00 3.00 5.00 MARKET PRESENCE 0% 4.00 2.80 3.00 2.22 3.74 2.28 3.20 3.10 4.36 Client base and engagements 60% 4.00 3.00 3.00 2.70 3.90 2.80 3.00 3.50 4.60 Financials 40% 4.00 2.50 3.00 1.50 3.50 1.50 3.50 2.50 4.00 All scores are based on a scale of 0 (weak) to 5 (strong). Source: Forrester Research, Inc. August 10, 2009 © 2009, Forrester Research, Inc. Reproduction Prohibited
    • The Forrester Wave™: SAP Implementation Providers, Q3 2009 9 For Sourcing & Vendor Management Professionals Figure 3 Forrester Wave™: SAP Implementation Providers, Q3 ‘09 (Cont.) L&T Infotech Weighting Forrester’s T-Systems Siemens Softtek Infosys Logica Neoris Wipro TCS CURRENT OFFERING 50% 3.72 3.16 3.00 3.15 3.06 3.34 3.15 3.60 3.65 Overall value 30% 4.48 4.08 3.10 3.65 3.20 3.68 3.08 3.65 4.00 Vertical expertise 10% 2.40 1.80 2.90 1.90 1.80 2.80 1.80 2.60 2.70 Implementation 15% 4.80 4.20 4.40 4.50 3.30 4.60 4.10 3.40 4.00 Discrete product capabilities 10% 1.80 2.20 3.00 3.80 3.00 3.40 3.40 3.20 2.60 Post-implementation 5% 5.00 5.00 3.34 3.66 2.67 4.00 5.00 4.33 3.66 Global capability 10% 2.90 1.60 2.50 1.30 2.90 1.30 2.40 3.00 2.40 Low-cost, remote global delivery 20% 3.50 2.50 2.00 2.50 3.50 3.00 3.00 4.50 4.50 STRATEGY 50% 4.00 3.80 4.00 2.90 3.80 2.85 3.15 3.70 4.00 SAP alliance status 40% 4.00 5.00 4.00 2.00 5.00 3.00 3.00 4.00 4.00 SAP awards and recognition 15% 2.00 2.00 3.00 3.00 3.00 2.00 1.00 2.00 3.00 Well-defined areas of differentiation 15% 4.00 3.00 4.00 4.00 3.00 3.00 3.00 4.00 4.00 Investment and vision for the market 15% 5.00 3.00 4.00 3.00 3.00 3.00 4.00 4.00 5.00 Pricing strategy 15% 5.00 4.00 5.00 4.00 3.00 3.00 5.00 4.00 4.00 MARKET PRESENCE 0% 3.32 2.68 1.38 2.46 2.62 2.14 2.58 3.56 3.28 Client base and engagements 60% 3.20 2.80 2.30 2.10 2.70 1.90 2.30 3.60 3.80 Financials 40% 3.50 2.50 0.00 3.00 2.50 2.50 3.00 3.50 2.50 All scores are based on a scale of 0 (weak) to 5 (strong). Source: Forrester Research, Inc. VENDOR PROFILES Leaders · Accenture. Accenture, one of the two global giants in the SAP implementation space, has had a deep relationship with SAP for three decades. e provider has extensive, far-reaching SAP services skills and breadth of expertise across strategy and transformational consulting, technical implementation, post-implementation services (such as training and change management), and ongoing application maintenance and hosting. e provider also has an impressive army of low-cost, o shore delivery resources spread across key geographies such as India, China, Eastern Europe, and Latin America. · IBM Global Services. IBM, one of the two global giants in the SAP implementation space, has had a long-standing relationship with SAP that goes back 30-plus years, and it was SAP’s rst global alliance partner. IBM not only o ers extensive strategy and business consulting, technical implementation skills, and post-implementation support — but as a hardware vendor with a nancing arm, it can o en bundle together innovative deals and pricing arrangements for its clients. © 2009, Forrester Research, Inc. Reproduction Prohibited August 10, 2009
    • 10 The Forrester Wave™: SAP Implementation Providers, Q3 2009 For Sourcing & Vendor Management Professionals · Capgemini. Capgemini o ers a solid mix of technical expertise, strategy consulting, and ongoing maintenance, support, and hosting. e provider does a signi cant percentage of its work in EMEA, but also has strong presence across North America and Asia Paci c. Capgemini invests heavily in innovation around technical development such as cross-industry initiatives around SOA and its industry-speci c “Ready-to-Run” prebuilt solutions. · Deloitte. Deloitte is a Leader in SAP implementation services and particularly excels at the transformational and process consulting elements of implementations. Its Dbriefs executive seminar series and similar initiatives o er a way for rms to learn about industry trends and business drivers beyond just the technology. Deloitte has particular expertise in industries like food and beverage, manufacturing, aerospace and defense, automotive, life sciences, retail, government, utilities, and chemicals. However, Deloitte has less of a footprint in low-cost delivery geographies and technical IP than some of the other Leaders in the SAP implementation market. · CSC. CSC provides strong value for the technical phases of an implementation including hosting and application maintenance; many clients consider it because of this ability to o er full support from build through to run. CSC also continues to build out strategy and process consulting skills at the rm level in areas like nancial services/insurance, healthcare, and public sector — meaning these experts can partner up with the SAP practice to deliver a broader set of implementation services. · HCL AXON. HCL has long had a focus on operational and low-cost services in the SAP space. However, its 2008 acquisition of Axon makes it a compelling option for the full life cycle of implementation services starting with upfront strategy and transformational consulting through to the technical implementation and ongoing support. Key areas of industry focus include utilities, public sector, aerospace, and travel and logistics. · Infosys. Infosys is one of the top India-based consultancies in the SAP space. Its strategy and consulting services continue to grow, making it able to compete and win business against the largest multinational providers. Infosys has strong vertical expertise particularly across manufacturing, life sciences, CPG, and utilities. Infosys o ers many compelling pricing and delivery models across implementation as well as ongoing support and maintenance of SAP. · Wipro. Wipro has some of the strongest SAP skills of Indian providers and was the second o shore rm to earn the SAP global services partner designation. Wipro excels at technical and operational elements of SAP services. It also continues to build out consulting skills under its WCS (Wipro Consulting Services) brand as well as (at the other end of the spectrum) its hosting capabilities, including its acquisition of Infocrossing. August 10, 2009 © 2009, Forrester Research, Inc. Reproduction Prohibited
    • The Forrester Wave™: SAP Implementation Providers, Q3 2009 11 For Sourcing & Vendor Management Professionals · HP-EDS. HP-EDS campaigns on the overall value of its integrated “Designed for Run” approach, which looks at the overall life-cycle costs and bene ts of SAP beyond the initial implementation. e provider o ers one of the largest hosting/support capabilities in the SAP space (from the legacy HP side) as well as leading operational and maintenance capabilities (from the legacy EDS side).Although the provider can do standalone implementations that it transitions to the client, its value proposition is most compelling to rms seeking ongoing support and operations from their implementation partner. · TCS. TCS was the rst Indian provider to become a global SAP services partner and continues to be a leading o shore rm in the SAP services market. TCS has continued to invest in strategy consulting, making it a candidate for large, complex, transformational projects, and its global footprint allows it to serve clients across all of the major geographies. Key areas of industry focus include manufacturing, retail, and utilities. Strong Performers · Fujitsu. Fujitsu aggressively built its SAP practice through numerous acquisitions as well as organic growth. e provider has continued to focus on integrating services across all geographies and divisions to provide a more seamless, consistent experience for clients. Globally, Fujitsu is not only an SAP services partner but also an SAP technology partner and SAP hosting partner. Due to its legacy of growth by acquisition, however, speci c strengths and industry skill still vary by geography. · Logica. Logica is one of the strongest European-centric providers in the SAP services space, although it has minimal focus outside of this geography — making it a great choice for European clients but not as applicable to large-scale global rollouts or clients in other regions of the world. Logica has a broad range of SAP services and heavily serves clients across public sector, nancial services, transportation, and utilities. · L&T Infotech. L&T Infotech is smaller than some of the other o shore providers included in this evaluation, but has a strong track record in SAP, especially in industries like manufacturing, energy, and petrochemicals. e provider is a signi cant investor in developing IP, such as xApps and prebuilt solutions that speed time-to-value like its Fleet Management, Transportation Management, and Dealer Portal solutions. · Siemens IT Solutions and Services. Siemens specializes in SAP deployments, having grown externally facing services from its massive internal SAP support capability. It is particularly strong in Europe, where it generates approximately two-thirds of its business, and in key industries such as automotive, healthcare, utilities, and public sector. © 2009, Forrester Research, Inc. Reproduction Prohibited August 10, 2009
    • 12 The Forrester Wave™: SAP Implementation Providers, Q3 2009 For Sourcing & Vendor Management Professionals · Cognizant. Cognizant continues to grow its SAP services practice and has established itself as a key o shore provider in the SAP market. Although it has a range of SAP expertise, it heavily di erentiates through emerging/high growth areas of SAP including BI, CRM, and GRC. Cognizant also has established a strong presence in the ongoing support and testing components of SAP deployments. · T-Systems. T-Systems is a strong choice for European rms seeking an integrated provider with implementation as well as operational expertise. It is one of the few rms strong in implementation services that has also earned the SAP global hosting provider designation. However, T-Systems sold o its low-cost delivery resources to Cognizant and now o ers these through partnership. It still retains some low-cost delivery, particularly nearshore for European clients, but at a small scale. · So tek. So tek is a well-known IT services provider in Mexico and is broadly known throughout Latin America as a leader in the SAP space. So tek has a signi cant track record in key industries such as aviation, oil and gas, and pharmaceuticals. So tek’s strongest area is around SAP support and maintenance as well as technical elements of the implementation, but it does process consulting related to SAP modules as well. · Neoris. Neoris has grown rapidly and is a leading provider of nearshore services to North American clients as well as local services for Latin American clients. Neoris gained valuable experience through the SAP implementation for its former parent company Cemex, and then bought a variety of companies to enhance its overall capabilities in IT services. Neoris has established a strong reputation in the SAP market in the regions it supports. SUPPLEMENTAL MATERIAL Online Resource e online version of Figure 3 is an Excel-based vendor comparison tool that provides detailed product evaluations and customizable rankings. Data Sources Used In This Forrester Wave Forrester used a combination of key data sources to assess the strengths and weaknesses of each solution: · Vendor surveys. Forrester surveyed vendors on their capabilities as they relate to the evaluation criteria. Once we analyzed the completed vendor surveys, we conducted vendor calls where necessary to gather details of vendor quali cations. August 10, 2009 © 2009, Forrester Research, Inc. Reproduction Prohibited
    • The Forrester Wave™: SAP Implementation Providers, Q3 2009 13 For Sourcing & Vendor Management Professionals · Executive strategy brie ngs. We asked vendors to conduct an executive strategy brie ng to cover key di erentiators and value proposition to the market as well as strategic direction. We used ndings from these discussions to augment the written survey responses and client reference feedback. · Customer reference calls. To validate product and vendor quali cations, Forrester also required a minimum of eight references to complete a Web survey. Following the Web survey, we also conducted reference calls with key client references. The Forrester Wave Methodology We conduct primary research to develop a list of vendors that meet our criteria to be evaluated in this market. From that initial pool of vendors, we then narrow our nal list. We choose these vendors based on: 1) product t; 2) customer success; and 3) Forrester client demand. We eliminate vendors that have limited customer references and products that don’t t the scope of our evaluation. A er examining past research, user need assessments, and vendor and expert interviews, we develop the initial evaluation criteria. To evaluate the vendors and their products against our set of criteria, we gather details of product quali cations through a combination of lab evaluations, questionnaires, demos, and/or discussions with client references. We send evaluations to the vendors for their review, and we adjust the evaluations to provide the most accurate view of vendor o erings and strategies. We set default weightings to re ect our analysis of the needs of large user companies — and/or other scenarios as outlined in the Forrester Wave document — and then score the vendors based on a clearly de ned scale. ese default weightings are intended only as a starting point, and we encourage readers to adapt the weightings to t their individual needs through the Excel-based tool. e nal scores generate the graphical depiction of the market based on current o ering, strategy, and market presence. Forrester intends to update vendor evaluations regularly as product capabilities and vendor strategies evolve. © 2009, Forrester Research, Inc. Reproduction Prohibited August 10, 2009
    • Making Leaders Successful Every Day Headquarters Research and Sales Offices Forrester Research, Inc. Australia Israel 400 Technology Square Brazil Japan Cambridge, MA 02139 USA Canada Korea Tel: +1 617.613.6000 Denmark The Netherlands Fax: +1 617.613.5000 France Switzerland Email: forrester@forrester.com Germany United Kingdom Nasdaq symbol: FORR Hong Kong United States www.forrester.com India For a complete list of worldwide locations, visit www.forrester.com/about. For information on hard-copy or electronic reprints, please contact Client Support at +1 866.367.7378, +1 617.613.5730, or clientsupport@forrester.com. We offer quantity discounts and special pricing for academic and nonprofit institutions. Forrester Research, Inc. (Nasdaq: FORR) is an independent research company that provides pragmatic and forward- thinking advice to global leaders in business and technology. Forrester works with professionals in 20 key roles at major companies providing proprietary research, customer insight, consulting, events, and peer-to-peer executive programs. For more than 26 years, Forrester has been making IT, marketing, and technology industry leaders successful every day. For more information, visit www.forrester.com. 47994