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Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
Introduction to Casino Industry by Ramachandar Siva
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Introduction to Casino Industry by Ramachandar Siva

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The slide introduces no casino people to the world of casino gaming in brief covering major casino-reosrts in the world and how a casino organisation functions. …

The slide introduces no casino people to the world of casino gaming in brief covering major casino-reosrts in the world and how a casino organisation functions.
Of interest would be the explanation of casino mathematics, in basic form. This presentation was prepared for the academic staff of Nanyang Polytecnic Singapore and presneted by Ramachandar Siva in May 2008. A brif about Ramachandar's former casino school in Singapore is included.

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  • 1. Introduction to Casino Industry Welcome to
  • 2. Objectives <ul><li>To provide overview of gaming operations. </li></ul><ul><li>To describe key issues of managing a casino. </li></ul><ul><li>To provide and overview of ICG’s role. </li></ul>
  • 3. Contents <ul><li>About the speaker </li></ul><ul><li>Overview of Casino Operations. </li></ul><ul><li>Key Management Issues </li></ul><ul><li>Functions of Croupier. </li></ul><ul><li>About ICG and Certificate courses </li></ul>
  • 4. About Speaker Ram achandar Siva CEO / HEAD OF CURRICULUM <ul><li>Bachelor of Science (Hons), UKM </li></ul><ul><li>1988 – Casino Management Trainee, Casino De Genting </li></ul><ul><li>1992 – 1997 Casino Training & Manpower Manager </li></ul><ul><li>1998 – Director of Gaming Operations, Star Cruises </li></ul><ul><li>1999 to 2004 Vice President of Casino Operations (Training & Manpower) Genting and Star Cruises </li></ul><ul><li>2004 – 2005 Producer / Director TV programs, Camera Culture </li></ul><ul><li>2005 – CEO, International Club Games Training Centre </li></ul>
  • 5. THE MIRAGE LAS VEGAS
  • 6. MGM GRAND CASINO RESORT LAS VEGAS
  • 7. MGM GRAND CASINO RESORT LAS VEGAS
  • 8. THE VENETIAN LAS VEGAS
  • 9. THE VENETIAN LAS VEGAS
  • 10. THE VENETIAN LAS VEGAS
  • 11. NEW YORK, NEW YORK LAS VEGAS
  • 12. GENTING HIGHLANDS RESORT MALAYSIA
  • 13. SANDS MARINA BAY SINGAPORE
  • 14. RESORTS WORLD AT SENTOSA SINGAPORE
  • 15. Overview of Casino Ops <ul><li>IR Organization structure </li></ul><ul><li>Business activity of the casino </li></ul><ul><li>How casinos generate profit ? </li></ul>
  • 16. Overview of Casino Ops <ul><li>IR Organization structure </li></ul><ul><li>Divisions of an Integrated Resort </li></ul><ul><li>Casino Organization </li></ul>
  • 17. DIVISIONS OF IR IR CASINO HOTEL THEME-PARK or CONVENTIONS ADMIN FINANCE SECURITY MARKETING
  • 18. CASINO DEPARTMENTS CASINO CASINO OPERATIONS TABLE GAMES SLOTS TREASURY CAGE OPS CHIPBANK SOFTCOUNT HARD COUNT CASINO MKTING VIP SERVICES BUSINESS DEVP HOSTING LOYALTY PROG CASINO HR TRAINING MANPOWER IT CASINO ADMIN PLANNING ANALYST CASINO SURVEILLANCE
  • 19. CASINO ORGANIZATION President VICE PRESIDENT TABLE GAMES VICE PRESIDENT SLOTS OP SLOTS MANAGER CASINO MANAGER SLOTS SHIFT MANAGER CASINO SHIFT MANAGER VICE PRESIDENT CASINO MARKETING VICE PRESIDENT SURVEILLANCE & SECURITY MKT & BUSS DEVP MANAGERS SURVEILLANCE MANAGER
  • 20. Functions <ul><li>Table Games </li></ul><ul><li>Conduct Table Games </li></ul><ul><li>Protect the Games </li></ul><ul><li>Provide service </li></ul><ul><li>Responsible for Casino Win </li></ul>
  • 21. Functions <ul><li>Slot Operations </li></ul><ul><li>Operate slot machines </li></ul><ul><li>Provide latest & exciting products </li></ul><ul><li>Maintain machines & equipment </li></ul><ul><li>Create player loyalty, service </li></ul><ul><li>Responsible for Casino Win </li></ul>
  • 22. Functions <ul><li>Casino Marketing </li></ul><ul><li>Generate excitement & add glamour </li></ul><ul><li>Attract premium players </li></ul><ul><li>Create relations </li></ul><ul><li>Manage membership, loyalty </li></ul><ul><li>Responsible for Patronage figures & image </li></ul>
  • 23. Functions <ul><li>Casino Treasury </li></ul><ul><li>Account all monies </li></ul><ul><li>Compliance to regulations </li></ul><ul><li>Provide cashiering service </li></ul><ul><li>Control & Safe keep monetary instruments </li></ul><ul><li>Responsible financial control </li></ul>
  • 24. Functions <ul><li>Surveillance </li></ul><ul><li>Monitor operations activities </li></ul><ul><li>As deterrence against theft and non- conformance </li></ul><ul><li>Provide dispute resolution evidence </li></ul><ul><li>Provide safety for patrons and casino </li></ul><ul><li>Responsible for independent scrutiny </li></ul>
  • 25. Functions <ul><li>Casino HR & Administration </li></ul><ul><li>To select, hire and train casino employees </li></ul><ul><li>Organizational development </li></ul><ul><li>Manage manpower allocation </li></ul><ul><li>Provide admin support for operations </li></ul><ul><li>Responsible for organizational well being </li></ul>
  • 26. FLOOR OPERATIONS Senior Vice President VICE PRESIDENT TABLE GAMES VICE PRESIDENT SLOTS OP SLOTS MANAGER CASINO MANAGER SLOTS SHIFT MANAGER CASINO SHIFT MANAGER
  • 27. CASINO TABLE GAMES SHIFT MANAGER FLOOR MANAGER PIT BOSS PIT SUPERVISOR INSPECTOR CROUPIER
  • 28. CASINO MARKETING VICE PRESIDENT CASINO HOST BUSINESS DEVP MGR CRM MANAGER GUEST SERVICES STAFF MARKETING EXECUTIVES LOYALTY PROGRAM STAFF EVENTS & PROMOTIONS MGR EVENT PLANNING EXCUTIVES
  • 29. CASINO ADMINISTRATION ADMIN FUNCTIONS CASINO TRAINING MGR CASINO MANPOWER & SCHEDULING MGR PURCHASING IT SUPPORT PLANNING TRAINING EXECUTIVES TRAINERS ROSTERING EXECUTIVE SCHEDULING OFFICER
  • 30. CASINO DEPARTMENTS <ul><li>Table Games Operations </li></ul><ul><li>Slot Operations </li></ul><ul><li>Casino Accounting & Treasury </li></ul><ul><li>Casino Marketing & Business Development </li></ul><ul><li>Hosting, VIP Services & Loyalty Programs </li></ul><ul><li>Events Management </li></ul><ul><li>Security & Surveillance </li></ul><ul><li>Training, Manpower & Administration </li></ul>
  • 31. Overview of Casino Ops <ul><li>Business Activity of Casino </li></ul><ul><li>Table Games Operations </li></ul><ul><li>Slot, Sports Book and Keno Operations </li></ul><ul><li>Events </li></ul><ul><li>Rooms and F & B </li></ul>
  • 32. Overview of Casino Ops <ul><li>Business Activity of Casino </li></ul><ul><li>Table Games Operations </li></ul><ul><li>Common Gaming </li></ul><ul><li>Premium Gaming </li></ul><ul><li>Baccarat, Roulette, Blackjack </li></ul><ul><li>Tai Sai, Pai Gow, CSP, Casino War </li></ul>
  • 33. Overview of Casino Ops <ul><li>Business Activity of Casino </li></ul><ul><li>Slot, Sports Book and Keno Operations </li></ul><ul><li>Slot machines </li></ul><ul><li>Electronic games </li></ul><ul><li>Keno games </li></ul><ul><li>Sports betting - soccer </li></ul>
  • 34. Overview of Casino Ops <ul><li>Business Activity of Casino </li></ul><ul><li>Events </li></ul><ul><li>Daily Las Vegas style shows. </li></ul><ul><li>Concerts </li></ul><ul><li>MICE </li></ul><ul><li>Casino Tournaments </li></ul><ul><li>Sponsored championships </li></ul>
  • 35. Overview of Casino Ops <ul><li>Business Activity of Casino </li></ul><ul><li>Rooms and F & B </li></ul><ul><li>Budget rooms </li></ul><ul><li>Tourist type rooms </li></ul><ul><li>Mid-range resort rooms </li></ul><ul><li>6 Star Premium player rooms </li></ul><ul><li>Mass buffet & speciality restaurants </li></ul>
  • 36. Overview of Casino Ops <ul><li>Business Activity of Casino </li></ul><ul><li>Provide gambling tables – machines </li></ul><ul><li>Comfortable facility </li></ul><ul><li>Service </li></ul><ul><li>Protect assets </li></ul><ul><li>Manage finance </li></ul><ul><li>Patronage - marketing </li></ul>
  • 37. Overview of Casino Ops <ul><li>HOW CASINO GENERATES PROFIT ? </li></ul><ul><li>Offer games of chance </li></ul><ul><li>Unfair games with House Advantage </li></ul><ul><li>Drive the betting volume </li></ul><ul><li>Manage repeat trips – player retention </li></ul>
  • 38. Theoretical Win <ul><li>Theoretical Win & Basics of Casino Maths </li></ul><ul><li>Fundamental Principles of the theory of Gambling </li></ul><ul><li>The essence of the phenomenon of gambling is decision making. </li></ul><ul><li>The act of making decision consists of selecting one course of action, or strategy, from among the set of admissible strategies. </li></ul><ul><li>Associated with the decision making process are the questions of preference, utility, and evaluation criteria, inter alia. </li></ul><ul><li>Together, these concepts constitute the end result for a sound gambling-theory superstructure. </li></ul>
  • 39. Theoretical Win Theoretical Win & Basics of Casino Maths Fundamental Principles of the theory of Gambling 1. Decision making under certainty. Each specific strategy leads to a specific outcome. 2. Decision making under risk. Each specific strategy leads to one of a set of possible outcomes with known probability distributions. 3. Decision making under uncertainty. Each specific strategy has as its consequence a set of possible specific outcomes whose priori probability distribution is unknown or is meaningless.
  • 40. Theoretical Win Theoretical Win & Basics of Casino Maths Fundamental Principles of the theory of Gambling There are no conventional games involving conditions of uncertainty without risk. Gambling theory, then is primarily concerned with decision making under conditions of risk.
  • 41. Theoretical Win Theoretical Win & Basics of Casino Maths HOW CASINOS MAKE MONEY HOUSE EDGE The mathematical advantage that the casino has over player in casino games is known as the House edge or Theoretical House Advantage.
  • 42. Theoretical Win Theoretical Win & Basics of Casino Maths THEORETICAL WIN & HOLD PERCENTAGE Theoretical Win Since the potential win is calculated using a mathematical house edge which is derived from theory of probabilities, it remains theoretical win and not ‘actual win’.
  • 43. Theoretical Win Theoretical Win & Basics of Casino Maths THEORETICAL WIN & HOLD PERCENTAGE formula 1 Theoretical Win (TW) = Total Drop x House Edge %
  • 44. Theoretical Win Theoretical Win & Basics of Casino Maths THEORETICAL WIN & HOLD PERCENTAGE DROP Is defined the total amount of wager placed by player or players at a game or all gaming tables of the casino. It’s called drop, as money, markers or warrants used to purchase the chips to wager are actually dropped into cash boxes at gaming tables upon the transaction of selling chips.
  • 45. Theoretical Win Theoretical Win & Basics of Casino Maths THEORETICAL WIN & HOLD PERCENTAGE formula 2 Total Drop = Number of hands played x Average bet
  • 46. Theoretical Win Theoretical Win & Basics of Casino Maths THEORETICAL WIN & HOLD PERCENTAGE HOLD The net amount of money a particular game takes in over a certain period of time.
  • 47. Theoretical Win Theoretical Win & Basics of Casino Maths THEORETICAL WIN & HOLD PERCENTAGE Hold = Actual win Actual Drop
  • 48. Theoretical Win <ul><li>Theoretical Win & Basics of Casino Maths </li></ul><ul><li>Fundamental Principles of the theory of Gambling </li></ul><ul><li>How casinos make money </li></ul><ul><li>Theoretical Win and Hold % </li></ul>
  • 49. Theoretical Win Theoretical Win & Basics of Casino Maths THEORETICAL WIN & HOLD PERCENTAGE HOLD PERCENTAGE The ratio of money a particular game takes in to total chip purchases.
  • 50. Profit Management Theoretical win & hold percentage as management tools Casino Profit ↑ = Win ↑= Total Drop↑ x House Edge %
  • 51. Profit Management Theoretical win & hold percentage as management tools Win ↑ = (Hands/hour ↑ x Duration of play ↑ x Average Bet ↑ ) x House Edge ↑ %
  • 52. Casino Management Theoretical win & hold percentage as management tools <ul><li>EFFECTIVE MANAGEMENT OF WIN & ITS FUNCTIONS </li></ul><ul><li>Hands per hour ( or Games/hour ) </li></ul><ul><li>Duration of play (Length of play </li></ul><ul><li>Average Bet </li></ul><ul><li>House Edge </li></ul>
  • 53. Key Management Issue <ul><li>Selling a gaming experience </li></ul><ul><li>Productivity management </li></ul><ul><li>Securing assets – Gaming protection </li></ul><ul><li>Traditional Marketing & Casino Marketing </li></ul>
  • 54. Functions of Croupier <ul><li>Functions of Croupier </li></ul><ul><li>Key Performance areas </li></ul><ul><li>Prospects for career advancement </li></ul><ul><li>Prospects for career advancement </li></ul>
  • 55. International Club Games Training Centre INTERNATIONAL CLUB GAMES TRAINING CENTRE PTE. LTD,ALL RIGHTS RESERVED © .2006. the world’s premier casino school
  • 56. About us INTERNATIONAL CLUB GAMES TRAINING CENTRE PTE. LTD,ALL RIGHTS RESERVED © .2006. ICG Training Center Pte Ltd incorporated in November 2005 The $1.2 M purpose built training centre was officially opened in June 2006 Certificate in Dealing Casino Games was offered to the public in mid-June 2006 The first batch of 43 full time and 60 part time students started class 24 th July 2006 The only education centre approved to use gaming equipment in Singapore.
  • 57. dedicated to develop professionals for the casino hospitality industry . vocational education courses place great emphasis on employability. designed and delivered by casino professionals with collective experience of 75 years. INTERNATIONAL CLUB GAMES TRAINING CENTRE PTE. LTD,ALL RIGHTS RESERVED © .2006. Let us groom you to be a casino professional
  • 58. <ul><li>Mr. Ramachandar Siva </li></ul><ul><li>CEO / Head of Curriculum </li></ul><ul><li>20 years of Gaming Management </li></ul><ul><li>VP of Training & Casino Operations, Star Cruises 1998 – 2004 </li></ul><ul><li>Head of Casino Training </li></ul><ul><li>Casino De Genting 1992 – 1998 </li></ul><ul><li>Co-Founder of ICG & Course developer </li></ul>INTERNATIONAL CLUB GAMES TRAINING CENTRE PTE. LTD,ALL RIGHTS RESERVED © .2006. ICG’s Team of Casino Professionals
  • 59. ICG’s CASINOLAB
  • 60. Certificate In Dealing Casino Games <ul><li>Highly recommended for fresh school leavers looking for vocational education with the main purpose of securing a job in the IRs’ casinos. </li></ul><ul><li>Students will be learning and completing practical sessions in ICGTC’s unique CASINOLAB ®. </li></ul><ul><li>Apart from hard-skills, the course includes the STAR DEALER® course which will train students in Casino Work Etiquette, Casino Customer Service and Grooming. </li></ul>INTERNATIONAL CLUB GAMES TRAINING CENTRE PTE. LTD,ALL RIGHTS RESERVED.2006.
  • 61. Certificate In Dealing Casino Games <ul><li>The ‘Certificate in Dealing Casino Games’ is amongst the most comprehensive Croupier training programmes available in the world. </li></ul><ul><li>Designed to ensure students receive well-rounded training consequently being the desired recruit of the Casino / Integrated Resorts. </li></ul><ul><li>The certificate programme is built upon a set of hand-skills training, seminars, workshop and lectures. </li></ul>INTERNATIONAL CLUB GAMES TRAINING CENTRE PTE. LTD,ALL RIGHTS RESERVED.2006.
  • 62. <ul><li>A good secondary education. </li></ul><ul><li>Course Duration: 360 hours </li></ul><ul><li>4 months full time </li></ul><ul><li>8 months part-time </li></ul>INTERNATIONAL CLUB GAMES TRAINING CENTRE PTE. LTD,ALL RIGHTS RESERVED.2006. Certificate In Dealing Casino Games
  • 63. <ul><li>Individuals planning to start afresh in the casino industry looking for a head start in achieving supervisory positions in the casino. </li></ul><ul><li>Existing casino croupiers vying for supervisory positions. </li></ul><ul><li>Completed CDCG or 1 year work experience as croupier with knowledge of Baccarat and Roulette or Blackjack. </li></ul>INTERNATIONAL CLUB GAMES TRAINING CENTRE PTE. LTD,ALL RIGHTS RESERVED.2006. Certificate in Table Games Supervision
  • 64. <ul><li>Completed GCE N-level with credit in English </li></ul><ul><li>Course Duration: 120 hours </li></ul><ul><li>6 weeks full time </li></ul><ul><li>12 weeks part-time basis </li></ul>INTERNATIONAL CLUB GAMES TRAINING CENTRE PTE. LTD,ALL RIGHTS RESERVED.2006. Certificate in Table Games Supervision
  • 65. <ul><li>For those who truly appreciate the career possibilities in a casino and wish to do a mid-career switch, this certification is the most appropriate solution. </li></ul><ul><li>Prepares participants for supervisory and pit operations management positions </li></ul><ul><li>Emphasize on the vocational aspect of casino floor management </li></ul><ul><li>Follows natural order of learning casino job skills </li></ul><ul><li>ICG TC’s unique CASINOLAB® simulator programme provides practical experience of casino operations </li></ul>INTERNATIONAL CLUB GAMES TRAINING CENTRE PTE. LTD,ALL RIGHTS RESERVED.2006. Certificate in Casino Management (Floor Operations )
  • 66. <ul><li>Completed GCE N-level with credit in English </li></ul><ul><li>Course Duration: 450 hours </li></ul><ul><li>5 months full time </li></ul><ul><li>10 months part-time </li></ul>INTERNATIONAL CLUB GAMES TRAINING CENTRE PTE. LTD,ALL RIGHTS RESERVED.2006. Certificate in Casino Management (Floor Operations )
  • 67. Our Certificates <ul><li>Suitable for </li></ul><ul><ul><li>Professionals who seek employment in the IR, looking for a cert to enhance. </li></ul></ul><ul><ul><li>Working adults who wish to switch career, with a Degree or Diploma, remain in executive positions in the Casino </li></ul></ul><ul><ul><li>Working adults non-executive who wish to start a new career in the Casino </li></ul></ul>INTERNATIONAL CLUB GAMES TRAINING CENTRE PTE. LTD,ALL RIGHTS RESERVED.2006.
  • 68. <ul><li>JOB SECURITY </li></ul><ul><li>ABOVE MARKET LEVEL SALARIES </li></ul><ul><li>EXCELLENT CAREER GROWTH </li></ul><ul><li>DIVERSIFIED PERSONAL DEVELOPMENT </li></ul><ul><li>INTERNATIONAL JOB MARKET </li></ul>WHY A CASINO CAREER
  • 69. <ul><li>CROUPIERS : $ 2,800 - $ 3,200 </li></ul><ul><li>INSPECTORS : $ 3,200 - $ 4,300 </li></ul><ul><li>PIT SUPERVISOR : $5,000 - $7,000 </li></ul><ul><li>PIT BOSS: $ 7,500 - $ 8,500 </li></ul><ul><li>FLOOR MANAGER: $ 8,500 - $ 10,000 </li></ul><ul><li>SHIFT MANAGER - $ 9,000 - $ 12,000 </li></ul>Estimated Salary
  • 70. Thank You

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