PreludeOn a visit to Seattle , Christensen observed how animated and happy the employeesat Seattles Pike Place Fish Market were in their work. They filled orders by flingingfish to each other, inciting laughter from the customers and compliments about theirthrowing/catching abilities, or commiseration if they missed. Employees would ofteninvite customers to join the fun. The Pike Place employees gave their completeattention to each of their customers and ensured each had an enjoyable visit.Christensen realized that not only were the workers making a routine errand fun forthemselves and their customers, they also were selling tons of fish. He constructedthe FISH! Philosophy from his observations of Pike Place employees, arriving at fourkey concepts: Play , Make Their Day , Be There [for Co-workers] (Often referred to as "Be Present" This is more to do with giving your full attention to a task or individual.) Choose Your AttitudeThe resulting FISH! film was translated into 17 languages and spawned a series ofspin-off book titles, including Fish! A Remarkable Way to Boost Morale and ImproveResults which has been translated into 34 languages.[ Many companies andorganizations have paid to introduce the FISH! Philosophy to their workplaces
Four corner stones Fish PhilosophyBring the “Joy of living” to the place you are “ Making the living”
Make work like a Play Happy People treat others well Fun leads to creativity Time passes quickly Work becomes reward & not a way to reward
Make their day It’s about doing something special for your customers and your peers . When you make someone’s day , you have given them a special gift they won’t soon forget. It feels good to give it. Make a difference for everyone around you . “ Make their day “ by having fun & inviting others to join in. If you are feeling down & your deal with someone who’s up- beat & friendly , you can’t help but absorb some of their energy
Make their day It is good for business Serving customers well will give us the satisfaction that comes to those who serve others. It will focus our attention away from our problems onto how we can make a positive difference to others. This is healthy, will feel good, & will unleash even more energy.
Be there You may not be working on your dream job at the moment , it doesnt matter. You still have a choice. You can pass through work on your way to somewhere else or you can choose to make a difference by the way you spend the life energy you give to work
Be there Fully Focused Engaged The past is history The future is a mystery Today is a gift That is why we call it the present
Choose your attitude You can choose the way you do your work , even if there is not a choice about the work itself . Choosing the right attitude for the day should become a daily routine. This will provide the energy & faith you need to guide you through the day. Everyday you have an opportunity to decide for yourself what attitude you will have at work , home or school
Our Work place As you enter this place of work, please Choose to make today a great day. Your colleagues, customers, team members & yourself will be thankful. Find ways to Play. We can be serious about our work without being serious about ourselves. Stay focused in order to be present when your customers & team members most need you. And should you feel your energy lapsing, try this sure-fire remedy: Find someone who needs a helping hand, a word of support, or a good ear – and make their day.
Our Learning , Next steps & Change I will make sure everyone feels special – because they are I will find a strength in each one I will treat every one like they are my favorite I will compliment others. It’s nice to see a smile on someone’s face when they’ve just received a compliment I will begin each day with a positive attitude I know that my attitude impacts the people around me each & every day. I need to be positive I will work with people to be a good teammate I will work on continuous communication with all I will try to help someone, at least a little, every day I will be a good listener I will be sure to keep a sense of humor & will keep laughing
“Doing what you like is freedomLiking what you do is happiness”. !