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SharePoint Intranet Trends & Best Practices: 2010 and beyond
 

SharePoint Intranet Trends & Best Practices: 2010 and beyond

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Latest and greatest trends in enterprise intranet along with a few best practices in Enterprise content management, Information architecture, user experience, Governance, social networking and ...

Latest and greatest trends in enterprise intranet along with a few best practices in Enterprise content management, Information architecture, user experience, Governance, social networking and Collaboration.
A reference and benchmarking standards material for those considering building an intranet, in some stage of intranet development or for those, who plan to realign their corporate intranet to meet certain objectives.

from Optimus BT Insights | SharePoint Intranets

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    SharePoint Intranet Trends & Best Practices: 2010 and beyond SharePoint Intranet Trends & Best Practices: 2010 and beyond Presentation Transcript

    • Executive Workshop Intranet Trends & Best Practices 2010 & Beyond
    • Our Passion Optimus BT Featured Customers We think the Internet and the adoption of Locations : Atlanta, GA & Washington D.C trends on the Internet are a leading Indicator for the upcoming innovations in the Enterprise. We are passionate about Offerings helping our customers Interpret, leverage • Enterprise 2.0 Applications and maximize the business benefits of • SharePoint Applications these incremental or disruptive trends and making it a reality in their operating • Rich Internet Applications environment. • Product Outsourcing • Digital Marketing Technologies Our Vision • Custom & Web Application Development • Research & Consulting Be a leader in the adoption of new and • Maintenance & support Services Outsourcing significant trends in the technology marketplace that influence our Technologies customer’s business. Pace ourselves to • Microsoft SharePoint More>> the Urgent needs of our customers. Be a Trusted Advisor. Add Value to every • Microsoft SQL Server • Microsoft Project Server Partnerships relationship. • Microsoft .NET Our Value Proposition • Open source Platforms – Drupal, Joomla others We will design, implement and help in the • SilverLight , Flash & Adobe AIR platforms adoption of new generation technologies • J2EE Platforms like Web 2.0 and Social Networking by incorporating research, design, Products technology, and marketing in a way that is • Delegate n Extend tailored to meet the collaboration, • SharePoint eProcurement content, social knowledge management and business intelligence needs of your • Resolve 2.0 – Awarded 2009 trend setting organization product by KMWorld
    • Optimus BT Advantage Enterprise 2.0 Technology Solutions & Support We have built Enterprise 2.0 solutions like Enterprise Portals, Web Platforms, Knowledge Management Systems, Collaboration Solutions, Content Enterprise 2.0 Technology User Experience & Management Solutions, E-Commerce and Rich Applications Solutions & Design Procurement Solutions, Vendor and Supply Support Chain Collaboration Solutions, among others Original Research Social Marketing & Industry Analysis Infrastructure
    • Optimus BT Advantage User Experience & Rich Applications Design We complement our foundation of research services with a balanced approach to design. Our talented and experienced consultants leverage research-driven Enterprise 2.0 Technology User Experience & principles, business best practices and Rich Applications Solutions & Design creativity to provide immersive, powerful Support intuitive user experiences that will delight your users. Original Research Social Marketing & Industry Analysis Infrastructure
    • Optimus BT Advantage Original Research & Industry Analysis Our analysts and research team engage in complete and thorough research & industry analysis to validate the overall approach of the solution. Based on this, we will generate Enterprise 2.0 Technology User Experience & ideas that will drive the features and Rich Applications Solutions & Design detailed design of the solution. Support Original Research Social Marketing & Industry Analysis Infrastructure
    • Optimus BT Advantage Social Marketing Infrastructure Our approach for implementing Enterprise 2.0 applications and internet websites include integration and adoption of social marketing and industry best practice Enterprise 2.0 Technology User Experience & considerations into the design and technical Rich Applications Solutions & Design infrastructure of the solutions. Support Original Research Social Marketing & Industry Analysis Infrastructure
    • Agenda Sites Sites and Portal infrastructure allows your organization to utilize SharePoint 2010 as a single platform for implementing enterprise collaboration intranets, customer, partner and vendor extranets and corporate Composites websites The Composites feature of SharePoint allows you to dynamically create and manage no-code collaboration applications directly using the SharePoint interface or Communities Formal Infrastructure Formal Infrastructure SharePoint Designer 2010 in a self service and SharePoint 2010 tightly integrates with Top Down approach controlled manner Communities and Social Networking Information Architecture Command & Control Capabilities. You can now easily build Content Business Management Applications Business Intelligence Rating Knowledge Sites Enterprise communities and social networks Within Organizational Boundaries Ad-Hoc Wikis allowing users to collaborate, share Workspaces Workflows Collaboration Formally Governed information and manage expertise in seamless Rich Media manner Governance Content Wor Mangement Focus on Optimization of Formal Processes Profile k Document Enterprise Business Data Dashboards Composites Communities y Enterprise K Management lit Integrations Limited User Contribution no bi w Intranet Intranet si le Security Governance Commenting Vi d Knowledge is not pervasively captured and utilized ge Microsoft INTRANET SharePoint 2010 BEST Participation People & Enterprise Content Management PRACTICES ? Social Insights Learning Lack of integrated strategy to harness Content Search SharePoint 2010 provides a complete set of informal interactions making organizations Network SharePoint 2010 integrates with performance ECM features including web content lose the competitive edge in the long term Implementation of Centralized Reporting and RSS Feeds point services making it possible to aggregate management, document management, records Business Intelligence Functionalities and Users and provide intelligence through KPIs, score Insights Content management, metadata & Taxonomy User Social Dashboards Company cards, reporting dashboards on information management among others with compliance Experience Networking S Blogs spread across disparate systems in a self and self service every step of the way. Ex ki len Micro Blogging T lls t pe Does not integrate with the service and centralized fashion Implementation of Business Workflows a rt Community Enterprise & users everyday work is Setup of Enterprise Collaboration Search Wiki Tagging & e tions Bookmarking Components and Sites and Taxonomy Connec Search Collaboration Structures Informal Infrastructure Informal Infrastructure Enterprise Blogs Information SharePoint 2010 provides robust search features Support and web parts that can be used to find Phase 1 Phase 2 Phase 3 information, documents, people, expertise and Informal knowledge spread across your enterprise portals + as well as backend systems and file stores Business Formal Collaboration Applications Content Business Management Intelligence Formal Infrastructure Formal Infrastructure Business Data Document Integrations Management Workflows
    • The Story So Far… Formal Infrastructure Formal Infrastructure Top Down approach Command & Control Content Business Business Management Applications Intelligence Within Organizational Boundaries Workflows Collaboration Formally Governed Focus on Optimization of Formal Processes Document Business Data Management Enterprise Enterprise Integrations Limited User Contribution Security Intranet Intranet Governance Knowledge is not pervasively captured and utilized ? Lack of integrated strategy to harness informal interactions making organizations lose the competitive edge in the long term Users Company Blogs Does not integrate with the Community Enterprise users everyday work Wiki Informal Infrastructure Informal Infrastructure
    • Current Issues & Unmet Needs • Delivering Information in Context of Everyday Work ― Users of the intranet do not have integrated tools that allow them to get the right information in context of the task in hand to have their issues solved, interact with peers and colleagues on ideas and approaches, access related templates, documents and other resources. ― Users have to access various tools and applications that are focused on specific information artifacts further introducing delays in getting their task done faster • Knowledge Retention ― The current intranets provide very less support like centralized knowledge dashboards, contextual knowledge bubble up tools, easy to user tools to capture knowledge among others and pave way for enterprise knowledge retention • Skills and Talent Identification and Retention ― Current intranets do not provide an infrastructure which can allow for pervasive identification of skills, experts, SMEs among others through the analysis of quality contributions, ratings and other collaborative processes which would help in allowing the HR to create retention and growth strategies for talented and skillful individuals • Capturing Informal Knowledge ― The current tools and applications are good at capturing formal knowledge, but the informal knowledge is still being shared around the water coolers. The intranet do not provide a central set of easy to use tools which can be used by employees to quickly contribute information through the intranet to the organization’s knowledge base.
    • Current Issues & Unmet Needs • Enterprise Communities and Networks ― Even though majority of the organizations have understood the benefits of fostering collaboration and knowledge based communities, they have not been able to implement it due to various factors like the lack of platform capabilities, governance strategies, adoption roadmap and the availability of the right set of tools and applications • Lack of Open Collaboration ― The current intranet supports the concept of formal collaboration, which are really driven by the formal processes put in place by the organization. ― Even tools like blogs and wikis are command and controlled and there are really no end user focused collaboration applications implemented that provide and foster a culture of open collaboration within the organization. • Delivering the intranet as the single source of truth ― The concept of the intranet being the single source of truth is restricted to the integration of data and information from existing legacy and LOB systems into the various applications of the intranet ― What has not become mainstream is the integration of information and artifacts from external sources like the internet via RSS feeds and mash up type of applications • Creating a well governed collaborative environment ― The current governance methodologies and procedures have proved to be ineffective to be applied to an intranet environment that is open, rich and pervasive with the user being in the absolute center of the organization and everything else revolving around the needs of the user.
    • Intranet Trends for 2010 • Informal Collaboration at the Forefront of the Organization • Intranets 2010 and beyond will see informal collaboration going mainstream with organizational functions like knowledge management, skills & talent management and retention, communities and networks and information delivery being put on informal programs and driven by contextually rich tools and applications integrated within the work environment of the user • The role of formal collaboration would be to receive feedback, analyze trends, identify top ideas among others from the informal interactions going on and optimize existing processes within the organization • Support for Massive / Sponsored Collaboration • Intranets 2010 will include the capabilities that can allow users to create on-demand and ad-hoc collaboration workspaces, knowledge communities on a need to know basis among others via the utilization of standard collaboration, community and knowledge management templates • Dominance of Social Networking • Lot of early adopters have already had their experiments with Social Networking within the organization and have realized the benefits of going social • Intranets 2010 will be the platform where the user’s social profile will take center stage and will be the key contributor for HR processes, Skills & Talent identification, propagation and knowledge within the organization • Flatter Content Management • Content will still remain the “King” and there will be pervasive, Web 2.0 and easy to use tools that will allow the users to identify and disseminate the knowledge potential of the content through flatter approaches like folksonomies, open sharing and collaboration to deliver the content as a knowledge artifact for the entire organization
    • Intranet Trends for 2010 • Rich and Interactive • Document Management will merge with digital asset management to deliver an extended, open and collaborative environment for storing and managing rich media files including video, audios, presentations, flash and silverlight files among others • Moreover, there will be exciting new media applications built on top of Intranets 2010 to deliver a knowledge and learning oriented environment to the end users of the organization • Enhanced Search • Intranets 2010 will see search functionalities exploring beyond the “Search Box” and will be extensively utilized in various ways for automatically and contextually delivering expertise, content and document artifacts, knowledge artifacts among others • People, skills and expertise search will become mainstream along with content and document search within the organization • Focus on Knowledge and Learning • Intranets 2010 will include the best of the collaboration features provided by the Internet, Web 2.0, Social networking and communities to deliver an integrated environment for managing knowledge and learning • Governance • Intranets 2010 will force organizations to not only come up with a extended set of governance policies and compliance procedures, but will also have self service based governance tools and applications made part of these policies and procedures and integrated within Intranet 2010 paving way to a self growing and self governed platform for open and social collaboration
    • Agenda Sites Sites and Portal infrastructure allows your organization to utilize SharePoint 2010 as a single platform for implementing enterprise collaboration intranets, customer, partner and vendor extranets and corporate Composites websites The Composites feature of SharePoint allows you to dynamically create and manage no-code collaboration applications directly using the SharePoint interface or Communities Formal Infrastructure Formal Infrastructure SharePoint Designer 2010 in a self service and SharePoint 2010 tightly integrates with Top Down approach controlled manner Communities and Social Networking Information Architecture Command & Control Capabilities. You can now easily build Content Business Management Applications Business Intelligence Rating Knowledge Sites Enterprise communities and social networks Within Organizational Boundaries Ad-Hoc Wikis allowing users to collaborate, share Workspaces Workflows Collaboration Formally Governed information and manage expertise in seamless Rich Media manner Governance Content Wor Mangement Focus on Optimization of Formal Processes Profile k Document Enterprise Business Data Dashboards Composites Communities y Enterprise K Management lit Integrations Limited User Contribution no bi w Intranet Intranet si le Security Governance Commenting Vi d Knowledge is not pervasively captured and utilized ge Microsoft INTRANET SharePoint 2010 BEST Participation People & Enterprise Content Management PRACTICES ? Social Insights Learning Lack of integrated strategy to harness Content Search SharePoint 2010 provides a complete set of informal interactions making organizations Network SharePoint 2010 integrates with performance ECM features including web content lose the competitive edge in the long term Implementation of Centralized Reporting and RSS Feeds point services making it possible to aggregate management, document management, records Business Intelligence Functionalities and Users and provide intelligence through KPIs, score Insights Content management, metadata & Taxonomy User Social Dashboards Company cards, reporting dashboards on information management among others with compliance Experience Networking S Blogs spread across disparate systems in a self and self service every step of the way. Ex ki len Micro Blogging T lls t pe Does not integrate with the service and centralized fashion Implementation of Business Workflows a rt Community Enterprise & users everyday work is Setup of Enterprise Collaboration Search Wiki Tagging & e tions Bookmarking Components and Sites and Taxonomy Connec Search Collaboration Structures Informal Infrastructure Informal Infrastructure Enterprise Blogs Information SharePoint 2010 provides robust search features Support and web parts that can be used to find Phase 1 Phase 2 Phase 3 information, documents, people, expertise and Informal knowledge spread across your enterprise portals + as well as backend systems and file stores Business Formal Collaboration Applications Content Business Management Intelligence Formal Infrastructure Formal Infrastructure Business Data Document Integrations Management Workflows
    • Intranet 2010 – The Vision Rating Knowledge Wikis Profile Wor Dashboards k Rich Media y K lit no bi wl si ed Vi ge Participatio People & Content Business Social Commenting Learning Collaboration Search Applications Content Business Network Management Intelligence Formal Infrastructure Formal Infrastructure n Information S Support Ex ki len T lls t p Business Data Micro Blogging er a Document RSS Feeds Integrations t & Management is Workflows e tions Connec Enterprise Blogs Tagging & Ad-Hoc Bookmarking Workspaces Formal + Informal = Intranet 2010
    • Intranet 2010 Applications • Mainstream Tools & Applications • Others • Contextual Information Bubble up Components • To-Do Lists • Employee Social Profile Management • Meeting Minutes • Social Networking Applications • FAQs • Knowledge and Learning Management • Enterprise Blogs Templates • Suggestion Box / Feedback • Social Search • Messaging • Social HR Applications • Classifieds • Folksonomy Extensions • Reservation Application • On-Demand Workspaces • Mark as Inappropriate • Micro Blogging & Knowledge Wikis • Intranet Statistics • Social Tagging & Bookmarking • Social Analytics & Statistics tools • Forums & Communities • Rich Media Collaboration Galleries • Rating, Commenting, Surveys & Polls • Calendaring & Enterprise Profile Directory
    • Intranet 2010 Technology Platforms 50% 47% 45% 40% 38% 35% 30% 25% 20% 20% 17% 16% 15% 13% 10% 10% 5% 5% 4% 4% 0% SharePoint (MOSS) Other Facebook Mediawiki WordPress Confluence Blogger Drupal Connections / Quikr Movable Type Source : Intranet 2.0 Global Survey • 47% of organizations with 2.0 tools are using Microsoft SharePoint (MOSS 2007) • Facebook is being used by employees (employee groups) in 20% of organizations • Seven have market share of more than 4% led by MediaWiki (17%) and WordPress (16%) • Vendors (“others”) that have less than 4% market share are present in 38% of organizations
    • Agenda Sites Sites and Portal infrastructure allows your organization to utilize SharePoint 2010 as a single platform for implementing enterprise collaboration intranets, customer, partner and vendor extranets and corporate Composites websites The Composites feature of SharePoint allows you to dynamically create and manage no-code collaboration applications directly using the SharePoint interface or Communities Formal Infrastructure Formal Infrastructure SharePoint Designer 2010 in a self service and SharePoint 2010 tightly integrates with Top Down approach controlled manner Communities and Social Networking Information Architecture Command & Control Capabilities. You can now easily build Content Business Management Applications Business Intelligence Rating Knowledge Sites Enterprise communities and social networks Within Organizational Boundaries Ad-Hoc Wikis allowing users to collaborate, share Workspaces Workflows Collaboration Formally Governed information and manage expertise in seamless Rich Media manner Governance Content Wor Mangement Focus on Optimization of Formal Processes Profile k Document Enterprise Business Data Dashboards Composites Communities y Enterprise K Management lit Integrations Limited User Contribution no bi w Intranet Intranet si le Security Governance Commenting Vi d Knowledge is not pervasively captured and utilized ge Microsoft INTRANET SharePoint 2010 BEST Participation People & Enterprise Content Management PRACTICES ? Social Insights Learning Lack of integrated strategy to harness Content Search SharePoint 2010 provides a complete set of informal interactions making organizations Network SharePoint 2010 integrates with performance ECM features including web content lose the competitive edge in the long term Implementation of Centralized Reporting and RSS Feeds point services making it possible to aggregate management, document management, records Business Intelligence Functionalities and Users and provide intelligence through KPIs, score Insights Content management, metadata & Taxonomy User Social Dashboards Company cards, reporting dashboards on information management among others with compliance Experience Networking S Blogs spread across disparate systems in a self and self service every step of the way. Ex ki len Micro Blogging T lls t pe Does not integrate with the service and centralized fashion Implementation of Business Workflows a rt Community Enterprise & users everyday work is Setup of Enterprise Collaboration Search Wiki Tagging & e tions Bookmarking Components and Sites and Taxonomy Connec Search Collaboration Structures Informal Infrastructure Informal Infrastructure Enterprise Blogs Information SharePoint 2010 provides robust search features Support and web parts that can be used to find Phase 1 Phase 2 Phase 3 information, documents, people, expertise and Informal knowledge spread across your enterprise portals + as well as backend systems and file stores Business Formal Collaboration Applications Content Business Management Intelligence Formal Infrastructure Formal Infrastructure Business Data Document Integrations Management Workflows
    • SharePoint 2010 Overview Sites Sites and Portal infrastructure allows your organization to utilize SharePoint 2010 as a single platform for implementing enterprise collaboration intranets, customer, partner and vendor extranets and corporate Composites websites The Composites feature of SharePoint allows you to dynamically create and manage no-code collaboration applications directly using the SharePoint interface or Communities SharePoint Designer 2010 in a self service and SharePoint 2010 tightly integrates with controlled manner Communities and Social Networking Capabilities. You can now easily build Sites Enterprise communities and social networks allowing users to collaborate, share information and manage expertise in seamless manner Composites Communities Microsoft Insights SharePoint Enterprise Content Management SharePoint 2010 provides a complete set of SharePoint 2010 integrates with performance ECM features including web content point services making it possible to aggregate management, document management, records and provide intelligence through KPIs, score Insights Content management, metadata & Taxonomy cards, reporting dashboards on information management among others with compliance spread across disparate systems in a self and self service every step of the way. service and centralized fashion Search Search SharePoint 2010 provides robust search features and web parts that can be used to find information, documents, people, expertise and knowledge spread across your enterprise portals as well as backend systems and file stores
    • Feature MOSS SharePoint Description Web Content Management & Publishing 2007 2010 Rich Authoring < P Improved standards and compliance, new digital media asset, improved asset library, new metadata management, search engine fields - show up in page edit mode Image Content Type = < Copyright now a site column, and change position of the image with the text. Publishing Workflow < P SharePoint Designer enhancements for declarative workflows and list workflows which can be reused anywhere in the Site Web Analytics < P SharePoint 2010 includes a Web Analytics service so that enterprises can monitor site usage and search terms Multi Lingual Support < < The content is translated by a human translation process and a workflow. The content can be published into multi languages with the single click < Out of the Box = Not Available P Improved Feature
    • Feature MOSS SharePoint Description 2007 2010 Document Content Types < P No hassle upgrade of content types, easier to share content types across site collections and web applications Re-Usable Workflows < < Design once, deploy too many, can be designed and adjusted by power users. In-Place Records = P A document in a document library can be declared a record in the same document Document Management Management library without having to send it to the Records Center. Hold and e-Discovery < < This feature enables sending a document or sets of documents (rule based) to the hold, they can be put into a secure storage so that these (hold) documents are set to read-only and can be examined. Compliance < P The compliance screens shows the content type, record status, retention status, hold status and shows the audit log for that record Content Rules = < SharePoint 2010 supports the creation of metadata based rules that move content submitted to the site to the correct library or folder. The inbox could then automatically redirect the incoming documents to the appropriate document library Document IDs = < SharePoint 2010 offers out of the box Document IDs by turning the document ID feature on. Document Sets = < Document sets are a new content type in SharePoint 2010. In a document set several documents are held together as one set < Out of the Box = Not Available P Improved Feature
    • Feature MOSS SharePoint Description 2007 2010 Tagging & Rating = < SharePoint 2010 provides inbuilt web parts and features for allowing users to tag and rate content RSS < P Improvements include enhancements of RSS output from SharePoint – from an Communities and Social Networking content, format and security standpoint Mobile Support < P Includes native clients for iPhone and Blackberry MicroBlogging = < Lightweight conversation with community integration, comments, liking email notifications and summaries Activity Streams = < Aggregation of events from across all the SharePoint sites including community actions, microblogging, commenting, third party status updates from facebook, twitter etc., People, Profile & Expertise Management < P Integrated tightly with Social Networking Connectivity < P Users will be able to connect and work with peers – online or offline Rich Media Integration = < Out of the box rich media support (beyond just having document libraries) Metadata Management < P Automatic extraction of metadata from images, configuring a folder to automatically add tag content with a specific tag, support for folksonomies, and the addition of the Enterprise Managed Metadata service Blogs & Wikis < < Improved with better features for content authoring, support for images and built-in workflows Social Bookmarking = < Enables end users to bookmark and share favorite sites, pages, documents among others < Out of the Box = Not Available P Improved Feature
    • Feature MOSS SharePoint Description 2007 2010 Visio Services = < Create and manage visio diagrams right from the browser, connect it to backend lists and databases for real time updates Business Connectivity Services Line of Business Data < P Better user experience to access and manage business data in a self service and no- code manner Web Services & API support < P Web services API provide data access and write back interfaces, making it possible to manage business data from a centralized, secure location Excel Services < < Allows to manage and visualize excel based data from a centralized web interface Performance Point Services = < SharePoint 2010 integrates with Performance Point services – which allows for integrating advanced KPIs, scorecards and content and data rich dashboards easily < Out of the Box = Not Available P Improved Feature
    • Feature MOSS SharePoint Description 2007 2010 People & Expertise Search < < Capture knowledge not found in documents using People & Expertise Search from Windows 7 & windows Mobile < < Conducts searches from the Windows 7 desktop and your windows mobile device Common Connector Framework for indexing & Federation < < Securely connect out of the box to content from sources across the enterprise Enterprise Search Scale & Performance via improved topology architecture < < Meet the scalability & performance needs of Enterprise and departments Build Search Powered Applications < < Leverage publicly available query object model & web parts for extensibility Refinement panel & Sorting = < Narrow down the search and navigate to the right content faster Search in Context = < Field different results and refinement options based on the user profile Social Behavior improves relevance = < Includes document ranking based on click through behavior Thumbnails, Previews & view in Browser = < Preview using thumbnails directly within the browser based on the type of content in the search results Advanced Content Processing with strong Linguistics = < Extract & create metadata latent in the documents to improve search results, sorting capabilities and refinement panel < Out of the Box = Not Available P Improved Feature
    • Agenda Sites Sites and Portal infrastructure allows your organization to utilize SharePoint 2010 as a single platform for implementing enterprise collaboration intranets, customer, partner and vendor extranets and corporate Composites websites The Composites feature of SharePoint allows you to dynamically create and manage no-code collaboration applications directly using the SharePoint interface or Communities Formal Infrastructure Formal Infrastructure SharePoint Designer 2010 in a self service and SharePoint 2010 tightly integrates with Top Down approach controlled manner Communities and Social Networking Information Architecture Command & Control Capabilities. You can now easily build Content Business Management Applications Business Intelligence Rating Knowledge Sites Enterprise communities and social networks Within Organizational Boundaries Ad-Hoc Wikis allowing users to collaborate, share Workspaces Workflows Collaboration Formally Governed information and manage expertise in seamless Rich Media manner Governance Content Wor Mangement Focus on Optimization of Formal Processes Profile k Document Enterprise Business Data Dashboards Composites Communities y Enterprise K Management lit Integrations Limited User Contribution no bi w Intranet Intranet si le Security Governance Commenting Vi d Knowledge is not pervasively captured and utilized ge Microsoft INTRANET SharePoint 2010 BEST Participation People & Enterprise Content Management PRACTICES ? Social Insights Learning Lack of integrated strategy to harness Content Search SharePoint 2010 provides a complete set of informal interactions making organizations Network SharePoint 2010 integrates with performance ECM features including web content lose the competitive edge in the long term Implementation of Centralized Reporting and RSS Feeds point services making it possible to aggregate management, document management, records Business Intelligence Functionalities and Users and provide intelligence through KPIs, score Insights Content management, metadata & Taxonomy User Social Dashboards Company cards, reporting dashboards on information management among others with compliance Experience Networking S Blogs spread across disparate systems in a self and self service every step of the way. Ex ki len Micro Blogging T lls t pe Does not integrate with the service and centralized fashion Implementation of Business Workflows a rt Community Enterprise & users everyday work is Setup of Enterprise Collaboration Search Wiki Tagging & e tions Bookmarking Components and Sites and Taxonomy Connec Search Collaboration Structures Informal Infrastructure Informal Infrastructure Enterprise Blogs Information SharePoint 2010 provides robust search features Support and web parts that can be used to find Phase 1 Phase 2 Phase 3 information, documents, people, expertise and Informal knowledge spread across your enterprise portals + as well as backend systems and file stores Business Formal Collaboration Applications Content Business Management Intelligence Formal Infrastructure Formal Infrastructure Business Data Document Integrations Management Workflows
    • Key Best Practices Areas for Intranet 2010 Information Architecture Content Governance Mangement INTRANET 2010 BEST PRACTICES User Social Experience Networking Collaboration
    • Information Architecture Best Practices • User Profile Centric Information Architecture ― The features and functionalities of Intranet 2010 is centered around the end user and the users information, content and knowledge requirements ― Develop the IA by for a dynamic and self adjusting collaboration environment that is driven by the user’s profile and the possible content connections that these various users can create • Account for Contextually Integrated Features ― The concept of Intranet 2010 includes delivering the right information at the right time, any time and enabling the end user to efficiently complete the tasks in hand ― This requires designing a pervasive interface for the end users to support open sharing, recommendations and information delivery in context. The information architecture of Intranet 2010 should account for integrating these tools and content buckets within the context of the page • Efficiently Support a Dynamic Content Landscape ― Taxonomy and folksonomies will become the mainstream methods of managing content, knowledge and information artifacts on the intranet ― The navigation, content placement and delivery methods should account for the extreme dynamicity that will arise due to end users participating in structuring and managing the content of the intranet
    • Content Management Best Practices • Plan for Self Service Driven Content ― It is very important to provide users with a set of self service based content authoring, publishing and viewing tools that will allow them to easily capture and share information as it occurs to them during their course of everyday work ― The tools that you provide should be capable of storing the information in a meaningful manner in a centralized location within the intranet • Support for Taxonomy + Folksonomies ― Taxonomies deliver structured and formal categorization of information which can allow for the formal management of information and content on the intranet ― These taxonomy structures should be extended by folksonomies by allowing the users to tag information and content artifacts – content, documents, and rich media, so that they can personalize the information in the way they perceive the content artifacts • Contextual Content Bubble up ― With intranets 2010, you should account for content to be contextually bubbled up based on the users role and context of the work that is being carried out by the user. ― This can be done by integrating features like popularity counters, download counters, hit counters and rating among others on content as well as the taxonomy structures to provide the contextual bubble up features based on role filters
    • Social Networking Best Practices • Carry out a Clear Analysis of the End User Profiles ― Since intranet 2010 will be built to deliver features, functions, tools and information centered around the user, it is very important to carry out and get a detailed understanding of the end user profiles and the possible collaboration and enterprise social behavior of the users • Extend the Profile with Meaningful Attributes ― The profile attributes of the end user should go beyond first name, last name and hobbies. It should include meaningful attributes like skills, expertise, work interests among others that will help in capturing the work related information about the users ― The user profile should also be extended with attributes that will allow for the user to connect to other users with similar interests, expertise and knowledge requirements among others • Allow for “Rating” the User Profile ― This is a very important aspect for identifying skills and talent within the organization ― The rating should be based on the overall contribution and participation in and around everyday functions like knowledge management, issue resolutions, thought leadership contributions among others and should be user driven • Integrate Social Profiles with HR functions ― It is not enough if you build and deliver a robust profile dashboard to the end users. The advantage of the social profile can be realized by integrating the profile attributes to HR functions making it possible for identification, growth and retention of talent within the organization
    • User Experience Best Practices • Keep it Simple and Straight Forward ― The user experience of Intranets 2010 should be designed by utilizing the Best practices of internet, Web 2.0 and social collaboration in mind. ― These best practices drive towards delivering a simple yet powerful user experience by focusing the user on the highly prioritized / interesting topics and work related items improving the efficiency and productivity of the users. • Use the best of Technologies to build the User Experience ― Technologies like AJAX, Silver light, Adobe Flash & AIR should be utilized when developing the user experiences within applications for information delivery, search and others. ― These technologies provide quick access in a delightful manner to the end users without having the users go through a lot of page refreshes and navigation mechanisms • Try to Replicate the User Experience of the Internet ― The internet is by far the most popular platform for collaboration, information and knowledge sharing. ― Try to replicate the user experience provided by popular platforms like Twitter, Facebook, LinkedIn among others to provide the user a sense of belonging to the applications and features that has been implemented on the intranet
    • Governance Best Practices • Build upon Existing Governance and Compliance Procedures ― The existing governance and compliance procedures have been successful in governing a formal collaborative environment ― The governance for the informal collaborative environment should be extended on top of the existing governance procedures and methods to seamlessly integrate and manage a Enterprise wide social and open collaboration within the organization • “Blocking” is not the Answer ― Most organizations resort to blocking of internet / social networking sites as an answer for governing the Enterprise environment – For a socially collaborative Intranet 2010 environment it is not a best practice to block the sites, but to integrate these sites as part of the governance structures within the organization • Only Procedures Will Not Do ― Developing a comprehensive set of procedures, especially for a socially collaborative environment will not ease the process, but massively add to it. ― Governance should go beyond just development and publishing of procedures and should include self service based tools that are pervasive in nature, integrated within the work environment of the organization paving way to a self growing, self governed Intranet 2010 environment
    • Agenda Sites Sites and Portal infrastructure allows your organization to utilize SharePoint 2010 as a single platform for implementing enterprise collaboration intranets, customer, partner and vendor extranets and corporate Composites websites The Composites feature of SharePoint allows you to dynamically create and manage no-code collaboration applications directly using the SharePoint interface or Communities Formal Infrastructure Formal Infrastructure SharePoint Designer 2010 in a self service and SharePoint 2010 tightly integrates with Top Down approach controlled manner Communities and Social Networking Information Architecture Command & Control Capabilities. You can now easily build Content Business Management Applications Business Intelligence Rating Knowledge Sites Enterprise communities and social networks Within Organizational Boundaries Ad-Hoc Wikis allowing users to collaborate, share Workspaces Workflows Collaboration Formally Governed information and manage expertise in seamless Rich Media manner Governance Content Wor Mangement Focus on Optimization of Formal Processes Profile k Document Enterprise Business Data Dashboards Composites Communities y Enterprise K Management lit Integrations Limited User Contribution no bi w Intranet Intranet si le Security Governance Commenting Vi d Knowledge is not pervasively captured and utilized ge Microsoft INTRANET SharePoint 2010 BEST Participation People & Enterprise Content Management PRACTICES ? Social Insights Learning Lack of integrated strategy to harness Content Search SharePoint 2010 provides a complete set of informal interactions making organizations Network SharePoint 2010 integrates with performance ECM features including web content lose the competitive edge in the long term Implementation of Centralized Reporting and RSS Feeds point services making it possible to aggregate management, document management, records Business Intelligence Functionalities and Users and provide intelligence through KPIs, score Insights Content management, metadata & Taxonomy User Social Dashboards Company cards, reporting dashboards on information management among others with compliance Experience Networking S Blogs spread across disparate systems in a self and self service every step of the way. Ex ki len Micro Blogging T lls t pe Does not integrate with the service and centralized fashion Implementation of Business Workflows a rt Community Enterprise & users everyday work is Setup of Enterprise Collaboration Search Wiki Tagging & e tions Bookmarking Components and Sites and Taxonomy Connec Search Collaboration Structures Informal Infrastructure Informal Infrastructure Enterprise Blogs Information SharePoint 2010 provides robust search features Support and web parts that can be used to find Phase 1 Phase 2 Phase 3 information, documents, people, expertise and Informal knowledge spread across your enterprise portals + as well as backend systems and file stores Business Formal Collaboration Applications Content Business Management Intelligence Formal Infrastructure Formal Infrastructure Business Data Document Integrations Management Workflows
    • Reporting, Statistics and Roadmap for Getting Started Analysis · Design and development of reporting, usage tracking type of applications for continuous monitoring of the growth and governance of the intranet Integrating with Formal platform Functions · Designing and developing applications that are capable of utilizing the informal interactions, knowledge and collaboration for Implementation of Informal optimization of formal processes Environment · Integrating individual profile rating, · Design and development of the tools, expertise, skill, and talent applications and features of the informal information among others into the environment like HR functions of the organization Understanding the User · Blogs, Communities, Wikis, · User profile analysis to be MicroBlogging, Tagging and Taxonomy done to get a detailed structures, Learning and knowledge understanding of the user enablement applications, Search, Rich media galleries, tagging, rating, surveys, · Analysis of the enterprise social behavior of the user polls among others Monitoring and · Implementing Governance Tools · Mapping out the extended Analysis · user attributes Developing a set of tools based Applications on the profiles · Developing Prototypes and Integrating the · UAT Planning for Governance Formal with the Implementing the Informal User Informal Profiling
    • How can we Help?  Intranet Workshops  We conduct Intranet workshops that will be focused on developing the vision, strategy and detailed roadmap for implementing the next generation of intranets for your organization  Our workshops are collaborative and involve engaging the key stakeholders in various informative sessions on intranets, gathering your specific requirements and recommending best of breed features for your organizational intranet through industry specific intranet research  Design, Strategy & Developing Prototypes  We also provide design, strategy and prototype development for customers who would like to get a clear understanding of how the next generation of intranets can benefit their organization and also for management buy ins for implementing the next generation of intranets  Analysis and Upgrade from Intranet 1.0 to Intranet 2.0  If you already have an intranet 1.0 implementation and would like to graduate to the next generation of intranets, we can help you by conducting an assessment of the current implementation, exploring the opportunities for realizing the benefits of social networking and open collaboration and providing you with a detailed recommendations on moving forward including the roadmap for implementation
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