Transcript of "Mobile marketerclassicguide3 beyondthebanner"
Beyond the mobile ad: Creating content depthBy Rich AbronsonI f mobile is not already an active portion of an adver- The evidence also suggests that this increase in traf- tiser’s marketing budget then it is no doubt on the fic is incremental and does not cannibalize existing near-term roadmap. online traffic.With a steady stream of case studies demonstrating the Driving this demand for mobile content is an increas-efficacy of consumer engagement tactics such as short ing percentage of consumers that purchase smartphonescode calls-to-action, mobile SEO/SEM, mobile display with higher 3G and 4G connection speeds.advertising, sponsorships of useful iPhone applicationsand SMS coupons, the conversation needs to now in- Smartphones today account for around 30 percent ofclude the deeper mobile consumer experience beyond mobile phone ownership with solid predictions that halfthe initial promotion and mobile CRM opportunities. of U.S. mobile subscribers will own a smartphone by the end of 2011.Mobile devices are improving at a rapid rate with betteruser-interfaces, faster speeds, larger screens and next- Quantifying consumer expectations regarding their mo-generation mobile operating systems. bile Internet experience is a bit more difficult. With this, average In addition, search remains key as the top genre consumers are quickly for mobile browsing, and this is especially true for learning how to use local marketing. these devices, their demand for mobile Google noted that one-third of its mobile searches had content is increasing local intent. and their expectations of a satisfying user- Creating content depth experience should be To meet consumer demand for mobile content, advertis- of concern to publish- ers need to have an optimized mobile Web site that loads ers and advertisers. quickly and is easy to navigate. Demand for mobile Advertisers should be conscientious of a mobile user’s content diminished dexterity when trying to type, click or gesture Rich Abronson Consumers-on-mo- on a mobile screen. bile have been ac- tively trying to find For instance, advertisers might think aboutadvertiser content, but they are hampered by discover- the following:ability challenges and broadband sites that are difficultto load or navigate on mobile devices—even on the best • Up-to-date inventory information with user reviews.of smartphones. Consumers have figured out how to do at least rudimen- tary comparison shopping on their mobile devices, espe-However, case studies demonstrate sizeable jumps in cially when they are in an advertiser’s bricks-and-mortarmobile traffic when advertisers launch engaging mobile- store location.optimized sites and then leverage a variety of provenmobile engagement tactics to drive traffic. A Motorola study published in January 2010 found thatMOBILE MARKETER’S CLASSIC GUIDE TO MOBILE ADVERTISING WWW.MOBILEMARKETER.COM PAGE 56
51 percent of consumers across 11 countries during the Best Buy used a similar method by turning invento-2009 holiday season used their mobile phones for such ry SKUs into short code calls-to-action and then ad-in-store activities as comparison shopping, peer reviews, vertising them in pre-print circulars and on in-storeproduct information and coupons. shelf tags.• Updated coupons and offers that can be sorted by loca- As a result, mobile access to live product informa-tion. For instance, a pizza chain should be thinking about tion was within easy reach, and advertisers couldthe mobile consumer who is searching “pizza in 91367” then use SMS, mobile display advertising, tradition-and be able to get him to a mobile coupon within a click al advertising and other tactics to drive consumers toor two. product information.• Store locators, maps and contact information. This Editorial content providers have been using some ofcontent should be up front on mobile. Creating sepa- these same principles as well, especially the newspapersrate mobile landing pages for each location will also add and pure-play publishers who are syndicating their con-depth and mobile search visibility. tent and news feeds into mobile-optimized versions of their online properties.• Simple forms and lead-generation tools. While itmight be a bit much to ask a consumer to fill out an Even if advertisers are not planning mobile commerceeven marginally lengthy form, it is perfectly reasonable until later, consumers can still benefit by being able toto try to capture something when there is some real research pricing, reviews, and product specifications tovalue such as securing an appointment time, ticket or a make decisions.seat reservation. Mobile commerce will be the logical next step inMinimize the character entry. due time.If an advertiser is driving traffic from an SMS-embedded In the meantime, advertisers gain increased traffic, time-link then it should be no problem to pass a mobile num- on-site, branding and loyalty.ber into a form field. Driving traffic to mobilized inventoryA second SMS bounce-back can request that the user In-store signage displaying a mobile-optimized Web ad-reply with an email address that can also be passed into dress or short code call-to-action will allow a business toa mobile Web form field. anticipate inevitable in-store mobile activity before that consumer visits a competitor or a third-party comparisonMobilizing inventory, data or content feeds shopping tool.A retailer which can publish real-time product availabil-ity to a mobile site meets a real consumer need. A mobile-optimized site linked from these mobile shop- ping tools will present a distinct advantage over com-Retailers and advertisers can add this to their mobile petitor sites that are not mobile-friendly.sites by repurposing the same inventory and contentfeeds that dynamically populate their broadband Web Including up-to-date inventory will give the consumerssites or their in-store inventory databases. the information to make the purchase decision.Automotive dealers started doing this years ago by syndi- Mobile landing pagescating their vehicle inventory feeds to their mobile sites Unfortunately, many mobile landing pages we see todayand using stock numbers as text-able keywords. are thin and do not provide much value to the consumer.MOBILE MARKETER’S CLASSIC GUIDE TO MOBILE ADVERTISING WWW.MOBILEMARKETER.COM PAGE 57