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Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
Best Digital Dealer Magazine Issue Ever Printed
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Best Digital Dealer Magazine Issue Ever Printed

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Best Digital Dealer Magazine Issue Ever Printed

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  • An all new lineup of environmentally responsible 2010 Nissan cars, trucks and SUV's is available from Kelly Nissan, located in Easton, PA. Kelly Nissan is one of America's best Nissan Dealerships as measured by sales and service customer satisfaction. The Kelly Nissan dealership sponsors the unique social network based Kelly Automotive Community website at http://www.KellyCarCommunity.com. You should visit and join this automotive social network to receive special discounts on Nissan new and used vehicles, genuine Nissan accessories, parts and Nissan repair and maintenance service. Kelly Nissan also hosts a more typical dealership eCommerce website located at http://www.KellyCar.com where their entire inventory of new Nissans, including a huge selection of 2010 Nissan models, as well as their large inventory of Certified Pre-Owned Nissan cars, trucks and SUV's is updated daily, providing car buyers with full details including prices and optional equipment descriptions.
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Transcript of "Best Digital Dealer Magazine Issue Ever Printed"

  1. 1. http://www.digitaldealer-magazine.com/index.asp?page=7 Sell More Vehicles to Women! CRM That Buzzes Become a Female Friendly Integrate your CRM with your Certified Dealer. Website and see sales takeoff. Apr 17 2007 Contact Us Now Click Here April 2007 Current Issue Features Cover Story Ralph Paglia: e-Business Director, Courtesy Chevrolet Digital Dealer Interview Steve Anenen and Kevin Henahan : ADP Dealer Services Vendor Profile Ebay Motors Evolution Online Departments/Columns AAISP 2007 Digital Dealer Conference & Exposition Equals Success Mike Roscoe Internet Sales The Next Frontier of Online Sales Mark Burack Will your Internet Department Sink or Swim? Digital Dealer First Day ROI Craig Criswell DMS Workshop Technology to Help you Avoid Report Fatigue Departments Jim Skeans Editor's Notes http://www.digitaldealer-magazine.com/index.asp?page=7 (1 of 2) [4/17/2007 8:11:04 PM]
  2. 2. http://www.digitaldealer-magazine.com/index.asp?page=7 CRM Mail CRM and Relationships: It is all about what you know or New Products & Services don’t know Chuck Barker What Happens When your Phone Stops Ringing? David Hein Starting a Business Development Center Rick McLey It’s No Flash in the Pan Jason Ezell Technology Trends Bring in the Robots Sandi Jerome http://www.digitaldealer-magazine.com/index.asp?page=7 (2 of 2) [4/17/2007 8:11:04 PM]
  3. 3. http://www.dealer-magazine.com/ FREE Weekly eNewsletters Sell More Vehicles to Women! Information for each department Become a Female Friendly Apr 17 2007 in the dealership. Certified Dealer. Click Here Contact Us Now Current Articles In Our Current Issue The Ostrich Says, "Its All Your Fault" by : Tim Deese Read Open In New Window So let’s go back for a history lesson from the time when men were men and mice were mice—and I got started in this business. My first decade in the industry included selling on an independent lot, becoming a used car manager of a new car store, working as GM of a metro high volume General Motors franchise and owning my own dealership. All this happened before I was 27 years old. Featured Article Crafting a Buy/Sell Agreement to Avoid Litigation by : Leonard Bellavia Read Open In New Window Once a buyer and a seller have agreed on a purchase price for an automobile dealership, they often have the misconception that the hardest part of the transaction is completed. The truth however, is that there are a myriad of issues that must still be negotiated and finalized in a well-structured "buy/sell agreement." Mike Shaw : Mike Shaw Automotive Group by : Dealer Magazine Read Open In New Window http://www.dealer-magazine.com/ (1 of 2) [4/17/2007 8:11:28 PM]
  4. 4. http://www.dealer-magazine.com/ Dealer Mike Shaw of Mike Shaw Automotive Group, Denver, CO, fits the mold Take a few seconds and weigh in on this question. of a classic entrepreneur. In his nearly 40 years in auto retailing, he’s had to essentially start from scratch twice on the pathway toward building a If another summer incentive war takes shape, how will it impact your dealership? successful, $263 million dealer group with locations in four states. It would help clear out stale units It would not have much impact It would help our bottom line The Risks of Spot Delivery It would hurt future sales by : Gil Van Over Read Open In New Window Vote Dealers that are still using spot delivery as their primary sales process are still Sponsored by: Dealer magazine working with relics and have not advanced with available technology. The proliferation of Dealer Track, Route One and CUDL provide a dealer with the View Previous Polls tools to obtain credit approvals before sending the customer down the road with the car, essentially eliminating spot delivery issues. http://www.dealer-magazine.com/ (2 of 2) [4/17/2007 8:11:28 PM]
  5. 5. http://dfo-magazine.com/ Lista: Making Workspace Work Wake Up Your Parts Inventory Issue counters, parts dept. For some parts on your shelves, storage, workbenches for time is about to run out. Apr 17 2007 dealerships. Click Here Learn More Current Articles In Our Current Issue Customer Follow-up: The Key to a Busy Service Department by : Charlie Polston Read Open In New Window Imagine greatly reducing the number of "slow" days on your service lane. Imagine capturing more maintenance dollars rather than waiting on repair or warranty business to trickle in. Imagine seeing more customers stay loyal to your service department throughout the ownership cycle. Imagine greater income for you and your fixed operations personnel, while keeping departmental gross high. A Must Read It's All About the Skills by : Larry Cummings Read Open In New Window The SkillsUSA competition features the first place winners in all career and technical education fields, drawing one winner from every state in the nation. Obviously of primary interest to any one in the automotive field is the intense competition in automotive service technology and in the collision and refinish careers. Take it from someone who has been here for three years in a row, this important test of the nation’s best in these fields and the brightest young high school and post secondary students is something you will never forget. http://dfo-magazine.com/ (1 of 2) [4/17/2007 8:11:40 PM]
  6. 6. http://dfo-magazine.com/ DFO Interview: Jonathan Turnbull - Technical Training Manager, Honda Take a few seconds and weigh in on this question. and Acura How often do you ask customers to do work by : Lance Helgeson they declined on a prior visit? Read Open In New Window Never Jonathan Turnbull, technical training manager for Honda and Acura divisions in the U.S., is overseeing a transformation of technician training for both Sometimes vehicle lines that will replace traditional classroom learning with interactive, e- Always learning modules. Vote Sponsored by: Valspar You Have a Need for Speed View Previous Polls by : Dave Dunn Read Open In New Window A group of my customers from the Texas-based Sewell organization wanted to see a shop that was excelling in cycle time performance. I contacted Brian Evison from Bemack Planning Services and he gave me a great lead. We visited the Penske owned (UAG) facility in Fairfield, Conn. The facility name is Fairfield Collision Center (formerly Fairfield Motor Cars Collision Center) A Dearth of Tow Trucks and Other Current Trends by : James Gilmour Bell Read Open In New Window Service absorption now a key indicator for bank credit. A banking executive who took in one of our seminars noted that his bank is now using a dealership's service absorption number to help the bank determine risk when a dealership is looking for capital. And why not? http://dfo-magazine.com/ (2 of 2) [4/17/2007 8:11:40 PM]
  7. 7. http://www.digitaldealer-magazine.com/ Sell More Vehicles to Women! CRM That Buzzes Become a Female Friendly Integrate your CRM with your Certified Dealer. Website and see sales takeoff. Apr 17 2007 Contact Us Now Click Here Current Articles In Our Current Issue What Kind of Customer Do You Want? by : Jim Roche Read Open In New Window Customer satisfaction is essential to any business. But how many dealers really want a satisfied customer who never comes back? A lot of us in the industry talk about customer retention, customer loyalty and customer satisfaction. Often, we use the terms interchangeably. This is a mistake because each of those terms has a very specific meaning. Featured Article Can your Internet Manager be a Customer Contact Manager? by : Sandi Jerome Read Open In New Window Have you done such a good job of setting up an Internet department that you have worked yourself out of a job? A recent reader wrote to me with a problem. He had built the Internet department from the ground up and now about 35 to 45 percent of the dealership's total sales come from the Internet. Now CRM is an issue. Nice Guys Finish First by : John Brentlinger Read Open In New Window http://www.digitaldealer-magazine.com/ (1 of 2) [4/17/2007 8:11:42 PM]
  8. 8. http://www.digitaldealer-magazine.com/ New schoolers are willing to learn, grow and change with the constantly Take a few seconds and weigh in on this question. changing customer base. They are willing to learn new things in order to keep up with the customer. But the most important thing that new schoolers are Do you maintain an active lead count report? doing is letting go of the things that do not work. Yes No Vote Working Active and Inactive Leads Sponsored by: Digital Dealer magazine by : Craig Criswell Read Open In New Window View Previous Polls Internet leads come at you from a wide variety of sources. With such a wide range now comes an even wider range of lead quality. How do you come up with a process to sift through all those leads and cull out the real buyers while making sure you do not miss an opportunity? Elliott Bourne III - Internet Manager, Honda of Bowie by : Digital Dealer Read Open In New Window Elliott Bourne III, Internet manager at Honda of Bowie in Bowie, MD, for the past two years, has dealt with his share of challenges. Situated between Washington D.C. and Baltimore, Honda of Bowie is right in the middle of a very competitive automotive climate. Drawing customers away from the large metro dealers is no easy task. http://www.digitaldealer-magazine.com/ (2 of 2) [4/17/2007 8:11:42 PM]
  9. 9. http://www.digitaldealer-magazine.com/index.asp?page=8 Sell More Vehicles to Women! CRM That Buzzes Become a Female Friendly Integrate your CRM with your Certified Dealer. Website and see sales takeoff. Apr 17 2007 Contact Us Now Click Here Advance Search In Our Current Issue Included In Title: Included In Article: By Author: Select Author From: Select 2005 To: Select 2007 In Magazine Dealer Magazine Digital Dealer DFO Magazine Featured Article Advanced Search To search for a specific article, please use the search box above. 2007 Back Issues January 2007 Digital Dealer February 2007 Digital Dealer March 2007 Digital Dealer April 2007 Digital Dealer 2006 Back Issues http://www.digitaldealer-magazine.com/index.asp?page=8 (1 of 2) [4/17/2007 8:11:45 PM]
  10. 10. http://www.digitaldealer-magazine.com/index.asp?page=8 January 2006 Digital Dealer Take a few seconds and weigh in on this question. February 2006 Digital Dealer Do you maintain an active lead count report? Yes March 2006 Digital Dealer No April 2006 Digital Dealer May 2006 Digital Dealer Vote June 2006 Digital Dealer Sponsored by: Digital Dealer magazine July 2006 Digital Dealer View Previous Polls August 2006 Digital Dealer September 2006 Digital Dealer October 2006 Digital Dealer November 2006 Digital Dealer December 2006 Digital Dealer 2005 Back Issues August 2005 Digital Dealer September 2005 Digital Dealer October 2005 Digital Dealer November 2005 Digital Dealer December 2005 Digital Dealer http://www.digitaldealer-magazine.com/index.asp?page=8 (2 of 2) [4/17/2007 8:11:45 PM]
  11. 11. http://www.digitaldealer-magazine.com/index.asp?page=2 Sell More Vehicles to Women! CRM That Buzzes Become a Female Friendly Certified Integrate your CRM with your Website Dealer. and see sales takeoff. Apr 17 2007 Contact Us Now Click Here Auto Industry Calender of Events In Our Current Issue Industry Events Consumer Events October 4- 8, 2006 - Aneheim, CA Orange County Auto Show, at the Anaheim Convention Center More Information October 6- 8 , 2006 - Bridgeport, CT Southern Connecticut Auto Show at the Arena at Harbor Featured Article Yard in Bridgeport, CT, For More Information October 6 - 15, 2006 - Miami Beach, FL Southern Florida International Auto Show, at the Miami Beach Convention Center. More Information October 19- 22 - Long Island, NY Long Island Auto Show at the Nassau Veterans Memorial Coliseum in Uniondale, NY More Information October 25 - 29 - Seattle, WA Seattle International Auto Show at Qwest Field Event Center in Seattle. More Information Take a few seconds and weigh in on this question. October 17, 2006 - Colleyville, TX Do you maintain an active lead count report? AWARE Presents Its Second Leadership Event Yes AWARE (Advancing Women in Automotive Retail Enterprises, Ltd.) is coming back to Texas with its second Leadership No Event, “Advance and Manage Your Career” on October 17, 2006 at the Colleyville Center, in Colleyville, Texas. This inspiring event will teach retail automotive industry Vote Sponsored by: Digital Dealer magazine professionals how to advance, move their careers forward, and be more successful. For more information View Previous Polls October 31 - November 3, 2006 - Las Vegas http://www.digitaldealer-magazine.com/index.asp?page=2 (1 of 2) [4/17/2007 8:11:48 PM]
  12. 12. http://www.digitaldealer-magazine.com/index.asp?page=2 Annual SEMA Show for the Specialty Automotive Equipment Industry. Event takes place at the Las Vegas Convention Center. More Information October 31, 2006 - Las Vegas Collision Industry Conference in Las Vegas The Collision Industry Conference (CIC) is a forum for the discussion of national issues affecting the various segments involved in the Collision Repair Industry. The meeting is at Mandalay Bay Hotel prior to the NACE event. For more information. November 1-4 2006 - Las Vegas NACE Conference at Mandalay Bay Convention Center The Internatinal Autobody Congress & Exposition will be held this year from November 1-4, during Automotive Aftermarket Industry Week. The event will be at Mandalay Bay Convention Center, Las Vegas, Nevada USA. More information. November 2-4 2006 - Las Vegas CARS event scheduled for Las Vegas Mark your calendars now to attend the 2006 Congress of Automotive Repair and Service (CARS). The event will be held Nov. 2-4 at The Mirage in Las Vegas. CARS 2006, sponsored by the Automotive Service Association's Mechanical Division, is an official event of Automotive Aftermarket Industry Week (AAIW), held annually in Las Vegas. The premier event for automotive service professionals, CARS is unmatched in regard to technical training, management seminars and its exhibitor showcase. More information. Feb 3- 6, 2007 NADA Event in Las Vegas NADA 2007 will be at the Las Vegas Convention Center, in Las Vegas, NV More Information http://www.digitaldealer-magazine.com/index.asp?page=2 (2 of 2) [4/17/2007 8:11:48 PM]
  13. 13. http://www.digitaldealer-magazine.com/index.asp?page=6 Sell More Vehicles to Women! CRM That Buzzes Become a Female Friendly Integrate your CRM with your Certified Dealer. Website and see sales takeoff. Apr 17 2007 Contact Us Now Click Here Subscriptions Digital Dealer — Digital Dealer is the preeminent multi-media information source for franchised dealership Internet Sales Managers, e-Commerce Directors, BDC managers, CRM managers and dealers and department managers interested in sales-related technology solutions and applications. Digital Dealer magazine is the official publication of AAISP, the Association of Automotive Internet Sales Professionals, and is published 12 times annually. Each issue of Digital Dealer features a cover story on a successful Internet Sales Professional and articles written by the top experts and consultants in the field. The Digital Dealer e-newsletter is a weekly compilation of news, trends, tips and the most compelling issues of the day affecting automotive retail, specifically pertaining to Internet and technology-related vehicle sales issues. The Digital Dealer website features everything you see in Digital Dealer magazine and the Digital Dealer weekly e-newsletter, plus discussion forums, archives, event listings, advertising information and company information. New Subscription Renew Subscription Address Change Cancel Subscription Free Weekly eNewsletter to Subscription http://www.digitaldealer-magazine.com/index.asp?page=6 (1 of 2) [4/17/2007 8:11:50 PM]
  14. 14. http://www.digitaldealer-magazine.com/index.asp?page=6 Click Here to subscribe to one of our FREE weekly Dealer Free Weekly Communications e-newsletters eNewsletter for Dealer magazine, Digital Dealer and Dealer Fixed Operations If you need to contact us regarding other matters please click here. Corporate Office: Dealer Communications 330 Franklin Road Suite 135A, Box 386 Brentwood, TN 37027 (615) 370-1515 Contact Us http://www.digitaldealer-magazine.com/index.asp?page=6 (2 of 2) [4/17/2007 8:11:50 PM]
  15. 15. Discussion Forum “Get involved in the discussions going on in our forums. Or start one of your own. Just scroll down and look for the magazine and/or topic area you wish to discuss.” If you’re here to comment on an article in one of our print publications, just look under that magazine’s name and find the subject area that coincides with the subject area in which the article ran in the print Dealer publication, i.e., Jim Ziegler’s articles run under “Dealer Advocate”, so if you wanted to comment on an Magazine article of Jim’s, just click “Dealer Advocate” under “Dealer magazine” forums and click on the thread Homepage titled the same as his article in the magazine.” Welcome Guest The time now is 10:11pm. Forum Topics Posts Last Post DEALER magazine OEM Issues 15 February 2007 at 11:50am 2 10 Discussion about strategies and initiatives from OEMs By cadillacman57 DEALER Advocate 14 April 2007 at 4:48pm 8 37 Tell it like it is. Moderator: Jim Ziegler / Mike Roscoe By bets The DEALER Interview 25 April 2003 at 11:19am Discuss DEALER magazine's most recent By Forum Administrator DEALER Undercover 25 April 2003 at 11:14am Discuss DEALER magazine's most recent By Forum Administrator Leadership 17 January 2007 at 10:55am 1 4 Not "management"..."leadership" Moderator: Dave Anderson By joeyc Legal Issues 25 April 2003 at 9:42am Discuss the rule of law as it pertains to your business. By Forum Administrator Moderator: Dan Myers Ownership 15 May 2003 at 11:27am All the issues relating to being the owner not covered in the By Forum Administrator other forums Acquisitions- Open Points and Buy-Sells 25 January 2007 at 10:07am 2 6 Franchise winners and losers. Moderator: Greg Gilmore By ggilmore Succession 25 April 2003 at 9:44am Eventually, someone else will own your store(s). Discuss By Forum Administrator planning how and when it happens. Moderator: Loyd Rawls Advertising 14 December 2006 at 10:18am 4 16 Discuss "which half" is wasted. Moderator: Jim Boldebook By JimB Sales & Marketing 13 April 2007 at 9:36pm 5 12 The art of the sale Moderator: Jack Bennett By Jeff Knott F&I 11 January 2007 at 1:49pm 4 9 Money makes the world go round...Moderator: James A. Ziegler By toccoakid http://www.dealer-magazine.com/forum/default.asp (1 of 4) [4/17/2007 8:11:55 PM]
  16. 16. Discussion Forum Women 25 April 2003 at 9:47am Women are involved in the vast majority of your sales and all By Forum Administrator of their sales. Moderator: Gerry Myers Used Vehicle Department 05 April 2007 at 2:45pm 1 1 42% of your money is tied up here. By beaneater1001 Forum Topics Posts Last Post Digital Dealer magazine Online Inventory Sites 04 March 2007 at 12:26pm 1 1 How third party sites help dealers get more visibility By drelam Web Site Design & Strategy 16 April 2007 at 9:02am 5 21 Ways to manage your Web site By johnfuhrman Management Issues 26 July 2006 at 9:53am Challenges with mangement related to Internet Initiatives By Forum Administrator Internet Professional Pay Plans 26 March 2007 at 3:16pm 1 4 How do you compensate Internet Sales Teams By Jarrett DMS 26 March 2007 at 2:29pm Can't live with 'em, can't live without 'em. Moderator: Sandi 2 4 By Jarrett Jerome / Jim Skeans CRM / BDC 23 February 2007 at 2:55pm Customer Relationship Management, Business Developement 2 2 By DSmith Centers Moderator: Sandi Jerome Internet Sales 16 April 2007 at 8:44am 11 44 Discuss what works...what doesn't. Moderator: Mike Roscoe By johnfuhrman Technology Not DMS, not Internet sales...everything else that's technology 19 February 2007 at 5:58pm 1 4 related in automotive retailing. Moderator: Sandi Jerome / Mike By jchown Roscoe Forum Topics Posts Last Post Dealer Fixed Operations magazine Fixed Operations Management 16 April 2007 at 10:56pm Discussion Forum for Fixed Operations Managers and Service 10 40 By clmnoea Directors Service Lane 29 January 2007 at 2:04pm 2 8 Discussion of issues pertaining to Service Lane By Richard Madsen Parts 11 February 2005 at 12:55pm Discussion of Parts Department related issues By Forum Administrator Body Shop 25 April 2003 at 9:50am Time to expand...or time to bulldoze? Moderator: Dave Dunn By Forum Administrator Facilities Planning 22 June 2005 at 10:01am Facilities planning articles and discussions By Forum Administrator Training 22 June 2005 at 10:08am Articles and discussion related to training in Fixed Operations By Forum Administrator AYES 12 March 2007 at 8:13am 1 1 Automotive Youth Education Service. By japauto http://www.dealer-magazine.com/forum/default.asp (2 of 4) [4/17/2007 8:11:55 PM]
  17. 17. Discussion Forum Service Technician Forum 07 March 2007 at 1:01pm 1 1 You asked for it techs, you got it. By WarezSoft2007 Forum Topics Posts Last Post Dealer Pre Owned Reconditioning 07 August 2006 at 11:22am What is the secret to good reconditioning program By Forum Administrator Certified Vehicles 07 August 2006 at 11:21am Certified Vehicles and future growth By Forum Administrator Forum Topics Posts Last Post DEALER life Passages 04 April 2007 at 3:54pm 1 5 Remembering those in our industry who have passed... By Jeff Knott Comings & Goings 02 May 2003 at 10:57am Who's in, who's out, who's up, who's down... By Forum Administrator Politics 25 April 2003 at 3:34pm The spin zone. By Forum Administrator Humor 25 April 2003 at 3:32pm Heard any good ones lately? By Forum Administrator Sports 25 April 2003 at 4:38pm Ball and stick sports...football, baseball, basketball, golf, By Forum Administrator hockey, etc. Motorsports 03 April 2007 at 3:20pm 1 1 Nascar, Formula, NHRA, etc. By shipjumper Hobbies 25 April 2003 at 4:41pm Golfing, yachting, fishing, and other leisurely pursuits. By Forum Administrator Travel 25 April 2003 at 4:44pm Places to go, things to do. By Forum Administrator Entertainment 25 April 2003 at 5:01pm Books, movies, TV, shows, clubs, etc. By Forum Administrator Swap Meet 11 January 2007 at 3:47pm 1 4 Buy/sell/trade. By Driven2WIN Latest Forum Posts Forum Statistics Service Scheduling There are 235 Posts in 67 Topics in 42 Forum P8ting New Vehicle Inventory Last Post on 16 April 2007 at 10:56pm What would happen? Last Post by clmnoea GM TERMINATING DEALERS There are 1328 Forum Members Staffed Events: Are they worth it? The Newest Forum Member is Crdtwdef importing from japan There are 15363 Active Users, 15061 Guest(s) and 302 Member(s) Open Forum (no new replies) Read Only (no new replies) Password Required http://www.dealer-magazine.com/forum/default.asp (3 of 4) [4/17/2007 8:11:55 PM]
  18. 18. Discussion Forum Open Forum (new replies) Read Only (new replies) No Access Mark all posts as read :: Delete cookies set by this forum Cookies and JavaScript must be enabled on your web browser in order to use this forum http://www.dealer-magazine.com/forum/default.asp (4 of 4) [4/17/2007 8:11:55 PM]
  19. 19. http://www.digitaldealer-magazine.com/index.asp?page=4 Sell More Vehicles to Women! CRM That Buzzes Become a Female Friendly Integrate your CRM with your Certified Dealer. Website and see sales takeoff. Apr 17 2007 Contact Us Now Click Here Advertising Connect with 38,000+ dealers, GMs, Internet Sales Managers, e-Commerce Directors, BDC/CRM Managers with just one ad! Digital Dealer is the preeminent multi-media information source for franchised dealership Internet Sales Managers, e- Commerce Directors, BDC managers, CRM managers and dealers and department managers interested in sales- related technology solutions and applications. Digital Dealer magazine is the official publication of AAISP, the Association of Automotive Internet Sales Professionals, and is published 12 times annually. Each issue of Digital Dealer features a cover story on a successful Internet Sales manager, e-Commerce Director, BDC/CRM Manager and articles written by the top experts and consultants in the field. Digital Dealer is delivered directly to 16,000+ Internet Sales Managers / e- Commerce Directors and BDC/CRM Managers, as well as being bound into Dealer magazine, which is delivered to 22,000+ dealers, GMs and top management execs, giving Digital Dealer magazine a total circulation of over 38,000. Digital Dealer magazine offers the ONLY way to reach Internet Sales Managers / e-Commerce Directors, BDC/CRM Managers AND the dealers and GMs who run their stores…with just one ad. Connect with both levels of decision makers by placing your ad in two magazines…for the price of ONE! The Digital Dealer eNewsletter is a weekly compilation of news, trends, tips and the most compelling issues of the day affecting automotive retail, specifically pertaining to the Internet / CRM and technology-related vehicle sales issues. http://www.digitaldealer-magazine.com/index.asp?page=4 (1 of 3) [4/17/2007 8:11:57 PM]
  20. 20. http://www.digitaldealer-magazine.com/index.asp?page=4 Launched in January 2006, already, 16,000+ have signed up to receive the Digital Dealer weekly e-newsletter. The Digital Dealer website features everything you see in Digital Dealer magazine and the Digital Dealer weekly e- newsletter, plus discussion forums, archives, event listings, advertising information and company information. More advertising information: Circulation: Dealer Communications sends out magazines to over 56,000 dealers and managers. 22,000 dealers/GMs/top managers + 16,000 Internet Sales Managers + 18,000 Fixed Operations Managers and Service Managers = 56,000 recipients. This is not pass-along... it's that many people receiving their own copy of a Dealer Communications publication. Dealer magazine is audited by BPA International. Mechanical Requirements and Production Calendar: Our publications are produced on a regular schedule. Here is a link to our PDF file (new window) covering size requirements along with other technical information. Our 2006 Production Calendar is also included on this file. Advertising Rates: We have a national sales representative network covering the country and our various publications. Please contact us so we can have a representative get you the information you need. Contact Us for Advertising Rates Production Contact: Joe Birch In-House Graphics 347 Wagon Wheel Trail Wexford, PA 15090 Corporate Office: Dealer Communications 330 Franklin Road Suite 135A, Box 386 Brentwood, TN 37027 (615) 261-9304 Contact Us http://www.digitaldealer-magazine.com/index.asp?page=4 (2 of 3) [4/17/2007 8:11:57 PM]
  21. 21. http://www.digitaldealer-magazine.com/index.asp?page=4 http://www.digitaldealer-magazine.com/index.asp?page=4 (3 of 3) [4/17/2007 8:11:57 PM]
  22. 22. http://www.digitaldealer-magazine.com/index.asp?page=5 Sell More Vehicles to Women! CRM That Buzzes Become a Female Friendly Integrate your CRM with your Certified Dealer. Website and see sales takeoff. Apr 17 2007 Contact Us Now Click Here Contact Us Please complete this form to submit questions, comments or request information. All fields with an asterisk are required. We cannot respond to requests without a phone number or email address. Name * : Dealership Or Company Name * : Street Address * : City * : State * : Zip * : Phone * : Email * : Contact Reason : Advertising Information Message : Send http://www.digitaldealer-magazine.com/index.asp?page=5 (1 of 2) [4/17/2007 8:11:59 PM]
  23. 23. http://www.digitaldealer-magazine.com/index.asp?page=5 Dealer Communications 330 Franklin Road Suite 135A, Box 386 Brentwood, TN 37027 (615) 370-1515 http://www.digitaldealer-magazine.com/index.asp?page=5 (2 of 2) [4/17/2007 8:11:59 PM]
  24. 24. http://www.digitaldealer-magazine.com/index.asp?page=3 Sell More Vehicles to Women! CRM That Buzzes Become a Female Friendly Integrate your CRM with your Certified Dealer. Website and see sales takeoff. Apr 17 2007 Contact Us Now Click Here Our Company Over the last ten years Dealer magazine has worked hard to be the digest of expert advice and opinion, edited from the perspective of the franchised automobile dealer. Our mission has always been simple: to function as a conduit for a free flow of information between dealers and the top experts and consultants in the retail automobile business. We also take the position of being an advocate for the individual independent business men and women who are franchised automobile dealership owners. Every issue of Dealer provides an insightful, candid cover story interview with one of America’s most successful dealers and with articles written not by reporters, freelance writers or magazine editors, but by the experts in the field. Our editorial contributors don’t spend their time trying to figure out what’s going on. They spend their time in America’s dealerships solving problems and increasing profitability. We share the business philosophies and opinions that propelled America’s most successful dealers to the top, and those that keep them there. And we take an “insiders” look at the issues that dealers are most interested in, as well as the issues that they should be interested in. Through exclusive features such as "Dealer Advocate","Dealer Undercover", “The Dealer Interview” and "Dealer Mail", Dealer magazine speaks for those who cannot by providing a forum for dealers to share ideas and to get issues out into the open. We have also expanded with two other publications, Digital Dealer and Dealer Fixed Operations. These target not only the owners but the managers in the dealership who work in the technology, Internet, service and parts departments. The same type of insightful and useful content that appears in Dealer is written for these very important areas of the dealership. Advertisers in our publications are sponsors of this conduit of information and readers are http://www.digitaldealer-magazine.com/index.asp?page=3 (1 of 2) [4/17/2007 8:12:02 PM]
  25. 25. http://www.digitaldealer-magazine.com/index.asp?page=3 constantly reminded that, although our sponsors and advertisers may not necessarily agree with everything written in Dealer, our sponsors and advertisers want to protect the dealers' rights to speak and be heard. Now, our website further enhances Dealer Communicaitons mission by having actual discussion forums which encourage dealers to discuss topics of interest and articles in our publications, as well as other issues of the day. When someone asks, "How did Dealer magazine grow so fast?" We answer quite simply that our publications have captured the hearts and minds of America's franchised automobile dealers in a way that has never been done before. Many of our readers view us as "family." We share their trials and tribulations and provide value to help them run their enterprises everyday. We are "car people" who advocate for the franchise system...people who spend their days, their years and often, their entire careers in the retail automobile business. Our headquarters is based in the Nashville, Tennessee area with additional editorial and sales offices in Cooperstown, Chicago, Cleveland, San Francisco and Pittsburgh. You can reach us at: Dealer Communications 330 Franklin Road Suite 135A, Box 386 Brentwood, TN 37027 (615) 370-1515 Contact Us http://www.digitaldealer-magazine.com/index.asp?page=3 (2 of 2) [4/17/2007 8:12:02 PM]
  26. 26. Ask Patty - Automotive Advice for Women About Ask Patty Blog Womanars FAQ's Links Pressroom Partners Search Research Cars Compare Cars Automotive News Get Advice Charity Ask Patty Blog Carnival Week Around the Auto World: April 17 Women: Use Your Five Senses for Vehicle Maintenance Select Brand: Acura How to Shop For A Battery your Fox is Driving me crazy, Episode 2 Search within ZIP DRIVE along with the new FOX action driving TV 5 miles of show » More Featured Articles Go Search Featured Certified Dealer: Current Womanar! Lori Johnson Under the Hood: Lori Johnson Teaches the Importance of Oil and Coolant Lori Johnson, Owner and Instructor of Ladies, Start Your Engines!, automotive classes for women, will offer advice and step-by-step guidelines for proper engine fluid maintenance. She will go over oil and coolant and what they do and how to maintain them in order to stretch Name: the life of your vehicle. Email: To listen to the Ask Patty Womanars, click here! http://www.askpatty.com/ (1 of 2) [4/17/2007 8:12:13 PM]
  27. 27. Ask Patty - Automotive Advice for Women Question: Deborah Renshaw NASCAR Professional Driver Deborah Renshaw Racing deborahrenshaw.com Lauren Fix President Car Care The Car Coach® Send Question Kathy Gilbert Director Dealer Sales & Business Development www.adp.com Bernice Sanders Aftermarket Sales Director Primedia Consumer Automotive Group PrimediaAutomotive.com Click here to meet the rest of the Ask Patty Advisory Panel ©2007 AskPatty.com, Inc.| 7353 International Place, Unit 307, Sarasota, Florida 34240 | Phone 888-745-1928 | Email info@AskPatty.com This site, its contents and all related content, formats and documents are copyrighted property of AskPatty.com, Inc and are not to be reproduced or republished without the written consent of AskPatty.com, Inc. About Ask Patty Blog Womanars FAQ's News Links Pressroom Partners Advertise on Ask Patty SynergyMX.com Web Framework Version 2.1.0.8 This page was generated in 1.021 seconds. http://www.askpatty.com/ (2 of 2) [4/17/2007 8:12:13 PM]
  28. 28. Automotive Dealer Websites from BZ Results - auto dealer web sites created by BZ Results drive more traffic, sales, profit & loyalty while lowering ad costs for your car dealer web site. http://www.bzresults.com/ [4/17/2007 8:12:20 PM]
  29. 29. http://www.dealer-magazine.com/index.asp?page=7 FREE Weekly eNewsletters Sell More Vehicles to Women! Information for each department Become a Female Friendly Apr 17 2007 in the dealership. Certified Dealer. Click Here Contact Us Now April 2007 Current Issue Features Dealer Advocate by Jim Ziegler Baseball Has Been Very Good to Me Dealer Interview Jody DeVere, President, AskPatty.com Cover Story Lee Beaman, Beaman Automotive Group Departments/Columns Leadership How to Work within the Discipline of Priorities Dave Anderson Ownership What Would the Sale of the Chrysler Division Mean to Dealers? Rich Sox The Heart of the Dealership Transaction Greg Gilmore An Elegant Solution to Work in Process (WIP) Jeff Sacks Out of Site F&I Andrew Peace http://www.dealer-magazine.com/index.asp?page=7 (1 of 2) [4/17/2007 8:12:22 PM]
  30. 30. http://www.dealer-magazine.com/index.asp?page=7 Seeking Succession: Common Trust Problems Increasing Need for Robust Loyd Rawls Identity Management Processes Dealer Magazine Advertising Scam, Spam and Digital Lies! The Vision of F&I Inc. Adds Ethics Jim Boldebook Training Dealer Magazine Sales & Marketing The Walkaround Departments Jack Bennett Did One of your Salespeople Write this Letter? Mail Gerry Myers Happenings New Products & Services Is the Auto Industry Doomed? Perk Perkins Inventory Turn and Profits in Today's Retail Market Dale Pollak Used Vehicles Is your Used Car Manager a Stockbroker or a Clerk? Richard Libin http://www.dealer-magazine.com/index.asp?page=7 (2 of 2) [4/17/2007 8:12:22 PM]
  31. 31. http://www.dfo-magazine.com/index.asp?page=7 Lista: Making Workspace Work Wake Up Your Parts Inventory Issue counters, parts dept. For some parts on your shelves, storage, workbenches for time is about to run out. Apr 17 2007 dealerships. Click Here Learn More April 2007 Current Issue Features Dealer Fixed Operations Interview Global Service & Parts, Chrysler Group Cover Story Service Manager Miller Auto Group Departments/Columns Service Profit Winning at the Quick Service Game – Part Two Ed Kovalchick Hours Per Repair Order - a Tragically Flawed Measurement Les Silver Achieve 100 Percent Service Absorption Jim Bernardi Opportunities Galore! Charlie Polston Understanding Market Impacts and Getting Back to Basics James Gilmour Bell Variable Technician Pay: a Concept Whose Time Has Come Gene White Departments Special Section http://www.dfo-magazine.com/index.asp?page=7 (1 of 2) [4/17/2007 8:12:26 PM]
  32. 32. http://www.dfo-magazine.com/index.asp?page=7 Offers shelving, storage solutions to fit individual dealers’ Editor's Notes needs Mail Dealer Magazine New Products & Services DMS Technology that Keeps your Parts Inventory Clean and Profitable Jim Skeans Training It’s All About the Relationships! Larry Cummings Parts Profitability Things I Heard and Saw in Las Vegas Jim Richter Bodyshop Push Production and Pull Sales Dave Dunn For Dealership Groups Serious about Technician Training Brandon Eckenrode For Dealership Groups Serious about Technician Training Brandon Eckenrode http://www.dfo-magazine.com/index.asp?page=7 (2 of 2) [4/17/2007 8:12:26 PM]
  33. 33. http://www.digitaldealer-magazine.com/index.asp?article=1298 Sell More Vehicles to Women! CRM That Buzzes Become a Female Friendly Integrate your CRM with your Certified Dealer. Website and see sales takeoff. Apr 17 2007 Contact Us Now Click Here Digital Dealer Magazine | April 2007 Ralph Paglia: e-Business Director, Courtesy Chevrolet by : Digital Dealer Printer Friendly Version Email This Article In 2006, Arizona was the fastest growing state in the country, andPhoenix is currently the fastest growing city in the state. Growth isfueling an extraordinarily strong, vibrant economy and a boom in theHispanic population. Twenty-four percent of all auto sales in themarket are from Hispanic buyers and Courtesy Chevrolet reports that 45percent of its sales come from the Hispanic population. The marketfinds 13 very aggressive Chevrolet stores competing for marketshare.Ralph Paglia, the e- business director at Courtesy finds his team underattack by the online efforts of his hypercompetitive counterparts. When did you come aboard the Courtesy Chevrolet team and how is your department is set up? I was recruited and hired by the Gruwell family to be theCRM/e-business director at Courtesy Chevrolet in the summer of 2005. Myresponsibilities include the development and supervision of severaldiverse teams within Courtesy Chevrolet’s e- business department,including a customer relationship center (CRC), a new car Internetsales team, two distinct used car Internet sales teams, an e-financesales team and two full-time CRM administrators. All in all, I haveresponsibility for approximately 60 Courtesy Chevrolet employees whoproduce 300 to 400-plus vehicle sales per month. Have you been in the business for awhile? I started selling cars in 1981 in San Diego, CA, at Kearney MesaVW-Peugeot. After six years I went to work for Bob Lewis VW- Peugeot indowntown San Diego and stayed a couple of years at that location. Aftera few stints at dealerships in Texas and New York, I worked for anational sales training company (RBI) and then accepted a position withCyber Car, a division of the HAC Group, which also owned the AutoMarkDealer Web Site Company and the Half-A-Car Trade Cycle Technologyconsulting company that specialized in short-term leasing for customerretention. http://www.digitaldealer-magazine.com/index.asp?article=1298 (1 of 6) [4/17/2007 8:12:32 PM]
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