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ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
ICF Coaching the Distance: Patricia Weiland, Ralf Wolter
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ICF Coaching the Distance: Patricia Weiland, Ralf Wolter

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Coaching the Distance: Bridging cultural gaps seamlessly with state of the art communication technology. See http://virtual4coaching.com/page2/index.html for more details. …

Coaching the Distance: Bridging cultural gaps seamlessly with state of the art communication technology. See http://virtual4coaching.com/page2/index.html for more details.

State of the art Internet collaboration tools and high-definition video conferencing solutions are affordable and ready for use.
No longer is a lack of communication technology knowledge an excuse in today's business world. Meeting your clients where they are might mean that you have to create a virtual space to hold the conversation. Modern communication technology becomes more and more interesting to clients and is easier to use than ever.

Imagine a video coaching experience that is as real as being in the same room: what would you do?
Who would you coach if this is easy to use?
How can you leverage these to make a virtual coaching experience for your client even better than an in-person meeting?
How would your business develop if you were fearless about using the latest technology?
Do you have clients who do not want to travel and dislike audio coaching?
Over 75% of Fortune 500 companies use HD video conferencing solutions. Are you ready to connect with them?
Are you familiar with cultural aspects of coaching globally?

Join our interactive session at the ICF Coaching conference in London (http://coachfederation.org/London2012/index.cfm/confmicro/speakers) to experience "coaching the distance". Experience how to access and leverage tools and websites for your business. Share your experience with virtual coaching across cultures and learn from others in the room. Live demonstrations will show how to leverage technology for better understanding in the coaching sessions. Connect with other coaches to be able to test, troubleshoot and tackle new technology in your own office. Attend this session to get tips and tricks to bridge culture and technology. After the session at the ICF Conference join the discussion from your office to test and update your virtual technology offerings. This session will take your coaching practice across borders easier through cultural awareness and comfort with technology.

Grow your business - by using communication technology to bridge the distance and cultural gaps.

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  • 1. Coachfederation.org/ ICFGlobal2012 Coaching the Distance: Bridging Cultural Gaps Seamlessly with Technology Patricia Weiland, PCC (USA) Ralf Wolter, ACC (Germany)Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 1
  • 2. Join us on SkypeCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 2
  • 3. Our Story: How did we Connect? 9.1 43 km 5,68 1 miles = Google Maps 9 hours GMT +1GMT - 8 Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 3
  • 4. Core Message "Grow your Business with Technology, to Bridge Distance and Cultural Gaps"Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 4
  • 5. For YourReference Abstract Coaching the distance – bridging cultural gaps seamlessly with technology Who would you coach if technology was easy for you to use? Does using technology create anxiety for you? Are you aware of the opportunities in the virtual world? Are you familiar with cultural aspects of coaching globally? No longer is a lack of knowledge of communication technology an excuse in todays global coaching and business world. Meeting your clients where they are might mean that you have to create a virtual space to hold the coaching conversation. Modern communication technology is becoming more relevant and more interesting to clients and is easier to use than ever. You and your client are both on the same page when you use technology for coaching in the virtual world. Attend this session to get tips and tricks to bridge both culture and technology. Join this interactive session to experience "coaching the distance", including real-time demonstrations using the latest technology. The demonstration will show you how to leverage technology for better understanding in your coaching sessions. Learn how to create incredible brainstorming with a virtual white-board. Ensure accountability with the sharing of homework documents. See the hottest virtual tools that are just being released and how to access and leverage tools and websites for your coaching business. In addition you can also connect with other coaches to be able to test, troubleshoot and tackle new technology in your own office. After the session at the ICF Conference join the online discussion from your office to test and update your virtual technology offerings. This session promises to make your coaching practice beyond borders easier through building cultural awareness and comfort with technology. Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 5
  • 6. What if? Imagine! !! New clients !! Virtual = Real experience !! Greater impact !! Coach globally !! Culture awareness !! 75%Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 6
  • 7. Agenda Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology @"# E0(F;#A0?5(?0%# 80%%.-?%4# B# +3.#G.(F#(%># C.%.D+*! +3.#H6+,(F# I0F># !"# /"# 7"# :"# $%&() $%&01"# 80(-36%4# 9.10;# *+,-+,.# .2-3(%4.# +3.# 30<#+0#4.+# 56(#+3.# 96*+(%-.# =+(+.># $%+.%.+# (%># 80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 7
  • 8. Definition of Virtual Coaching You are in a different location from your clientCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 8
  • 9. Benefits of Virtual Coaching: WIIFM?Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 9
  • 10. Impact of Virtual Coaching Be careful what you ask for•! Communication technology skills and comfort are essential•! Culture is relevant•! Work-Life balance is challengingCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 10
  • 11. Communication Technology: Trends for 2020 Always connected 1 GB bandwidth for (unless offline by choice) each household 3D / HD Video everywhere, All phones will become interactive TV “smart” Local and remote Collaboration Augmented Reality are considered equal Targeted Advertising in We will do Work, conjunction with Social not go to Work NetworksSource: Cisco Systems, 2011Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 11
  • 12. How to Bridge these Gaps? What are Your Expectations? # # # # # $%&01"# # 9.10;# $%&() .2-3(%4.# 80(-36%4# 30<#+0#4.+# *+,-+,.# 56(#+3.# +3.# =+(+.># $%+.%.+# 96*+(%-.# (%># 80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 12
  • 13. Learning Curve ideal learning curve mastery Performance strong acceleration new technology slow start Number of learning attemptsCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 13
  • 14. Self Assessment on Comfort Level $! #! Global Citizenship &! "! %! Communication Technology UseCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 14
  • 15. Agenda Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology @"# E0(F;#A0?5(?0%# 80%%.-?%4# B# +3.#G.(F#(%># C.%.D+*# +3.#H6+,(F# # I0F># $! /"# 7"# :"# ()*+,- $%&01"# 80(-36%4# 9.10;# ./+01/0+2! .2-3(%4.# +3.# 30<#+0#4.+# 56(#+3.# 96*+(%-.# =+(+.># $%+.%.+# (%># 80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 15
  • 16. Infrastructure•! Hardware•! Communication Technology•! Software installed locally•! Software in the Cloud•! Blended mode Software•! Marketing ToolsCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 16
  • 17. HardwareCategories: –! Telephone –! Smartphone –! Computer –! Tablets –! Webcam –! Internet connectivity –! AccessoriesPurchasing decision criteria: –! Keep your audience in mind –! How do you position yourself? –! Consider the RoICoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 17
  • 18. Communication Technology•! Voice over IP (Internet Telephony)•! Internet video – download (YouTube)•! Internet video – real-time (Skype)•! Online collaboration toolsCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 18
  • 19. HD Video ConferencingLow-price webcam 640*480 DSL 3,000 or equivalent Build-in HD webcam (MacBook Pro) DSL 6,000 or equivalent High-end external HD, DSL 16,000 or equivalentCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 19
  • 20. For YourReference Software installed on your Device Windows PC, Mac, Tablet, SmartPhone Recommended •! Office Suite •! PDF writer Optional •! Calendar client •! Mind-Mapping •! Address book •! VPN client •! email client •! Advanced •! Password Safe security tools •! Chat client •! Encryption •! Video communication tools tools •! Internet telephony Must Have •! Browser (have a second one, e.g. Firefox or Chrome) •! PDF reader •! ZIP client •! Virus scanner and firewall Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 20
  • 21. Software in the CloudFor YourReference•! File sharing: Dropbox, Google Cloud, MS Skydrive, iCloud, SugarSync, Box•! Office suite: Google docs•! Email, Calendar: Google Mail + Calendar, Outlook Web Access (OWA)•! Voting: Doodle•! Payments: Paypal, moneybookers.com, squareup.com, Quickbooks.com•! Slide sharing: SlideShare•! Surveys: Survey Monkey, SurveyGizmo•! Email marketing: Constant Contact, mail chimp, icontact Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 21
  • 22. For YourReference Blended Mode Software Cloud Software with a local Client Google docs (offline mode – requires Chrome Browser) Notes and ToDo Lists: –! Evernote –! Getting Things Done (GTD) –! Things –! ToDoList –! Remember the Milk Online Backup: –! Mozy –! iDrive –! Wuala –! McAfee Encryption tools: –! BoxCryptor (Windows, iOS, Android) –! MacFusion (Mac) Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 22
  • 23. 3 Technologies to Master1.! Internet connectivity: always connected2.! Master audio and video3.! Be familiar with one collaboration toolCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 23
  • 24. Master Video Collaboration ToolsCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 24
  • 25. Takeaway Most Relevant Resources •! Hardware –! Computer, tablet, smartphone performance test: www.speed-battle.com/ –! Webcam, headset test: make a Skype audio test call (“echo123”) –! Internet Connection speed test: www.speedtest.net/ voice quality test: www.voipreview.org/voipspeedtester.aspx •! Software on your Device –! Calendar, address book, PDF, Office Suite –! Collaboration tools: Skype, Adobe Connect, Cisco Webex, GoTo Meeting –! HD Video conferencing: Cisco Jabber TP –! Security: Anti-Virus, Encryption browser check: browsercheck.qualys.com/ •! Software in the Cloud –! Doodle, PayPal, Survey Monkey, SlideShare, Google Docs •! Blended Software (local+cloud) –! Dropbox, Evernote, Mozy Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 25
  • 26. Agenda Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology @"# E0(F;#A0?5(?0%# 80%%.-?%4# B# +3.#G.(F#(%># C.%.D+*# +3.#H6+,(F# I0F># !"# %! 7"# :"# $%&() ()*3+4! 80(-36%4# 9.10;# *+,-+,.# 2516,)72! +3.# 30<#+0#4.+# 89,!/62! 96*+(%-.# =+(+.># ()/2+)2/! (%># 80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 26
  • 27. Online Communication Information Exchange via the Internet 3. Real-Time Communication 2. Active Participation 1. Passive ParticipationCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 27
  • 28. Transforming the Education System Learn & Study online Stanford University: “President John Hennessy predicts the death of the lecture hall.” (May 2012) Source: Salman Khan at TED, March 2011 Khan Academy: “Lets use video to reinvent education!”Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 28
  • 29. Creating Visibility Marketing•! Push marketing –! email mailing lists –! Google ads –! send notes on social media•! Pull marketing –! PDF brochure –! Blog –! Personal website –! Expose your business on social mediaCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 29
  • 30. Number of Users June 2012 LinkedIn: ~ 150 Million Twitter: ~ 140 Million Gmail: ~ 425 Million Facebook: ~ 955 MillionCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 30
  • 31. Should you use LinkedIn? 1.! Do you want your business to be present in the Internet? 2.! Would you like to do business globally? 3.! Do referrals open doors for you?Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 31
  • 32. For YourReference How to get started? Step by Step Instructions 1.! Create a personal or company profile 2.! Connect with people you know: present and past 3.! Write referrals 4.! Ask for referrals 5.! Join relevant groups of your target market 6.! Create your own group 7.! Provide useful information and promote it 8.! Start discussions and provide value – not noise 9.! Cross-link with your other web pages 10.!Update your status, add more contacts Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 32
  • 33. Active Participation Share and Influence Grandmother Mary Warren http://journeyintoelderhood.blogspot.comCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 33
  • 34. Collaboration Tools (audio only)Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 34
  • 35. Self Assessment What do you use right now? •! Passive participation •! Create visibility •! Active participation •! Virtual coaching " Share with your neighborCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 35
  • 36. Top 10+ WebsitesTakeaway Learn, study, get information –! www.timeanddate.com on-time in the right time zone –! http://www.bank-holidays.com/ worldwide holidays –! www.oanda.com currency converter –! www.wikipedia.com online encyclopedia –! www.ted.com “Ideas worth spreading” (200 million views) –! www.khanacademy.org/ online academy –! http://geert-hofstede.com/ Professor Geert Hofstede: culture Active participation: marketing & visibility –! www.coachfederation.org/ ICF –! linkedin.com facebook.com twitter.com Social Networks –! www.blogspot.com start blogging –! www.slideshare.net/ share your presentations –! www.youtube.com video sharing –! www.wordpress.org build your blog and website Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 36
  • 37. Agenda Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology @"# E0(F;#A0?5(?0%# 80%%.-?%4# B# +3.#G.(F#(%># C.%.D+*# +3.#H6+,(F# I0F># !"# /"# &! :"# $%&() $%&01"# :3,169)7! 9.10;# *+,-+,.# .2-3(%4.# /62! 30<#+0#4.+# 56(#+3.# ;9./,)12! =+(+.># $%+.%.+# (%># 80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 37
  • 38. Core Message "Grow your Business with Technology, to Bridge Distance and Cultural Gaps"Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 38
  • 39. Are you ready? Takeoff Checklist!! Hardware ready –! Computer, tablet, smartphone –! Webcam, headset –! Internet Connection!! Software ready –! Calendar, address book, PDF, Office Suite –! Collaboration tools: Skype, Adobe, Webex, GoTo Meeting –! Security: Anti-Virus, Encryption Doodle, PayPal, Survey Monkey, SlideShare, Google Docs –! Dropbox, Evernote, Mozy!! Clients ready –! Time and date –! Communication tools –! Meeting confirmedCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 39
  • 40. Murphy’s Law “Anything that can possibly go wrong, does”Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 40
  • 41. What is Your “Plan B”? Disaster Recovery-! Lost Data (backup: local, cloud)-! PC crash – reboot time-! Network outage-! Hardware failures+!Exchange alternative contact numbers+!Agree on fallback plan, e.g. Webex " Skype " Telephone " Text message+!Prepare a plan B – before you need itCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 41
  • 42. Where Everyone Fails! The World ClockCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 42
  • 43. Fish and Water = People and CultureCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 43
  • 44. Culture Definition Shared meaning or understanding by any group to a situation or behavior that came about as a solution to a specific need or problem.Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 44
  • 45. What’s in Your Water?•! Age group? –! Millennial / Gen Y / Gen C " 15 to 32 –! Gen X " 33 to 44 –! Baby Boomer " 45 - 63 –! Traditional or Greatest Gen " 65 +•! Where were you born?•! Where do you live now?•! What is “good manners”?Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 45
  • 46. What Behavior do you see? Tip of the Iceberg Explicit Culture Artifacts and ProductsCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 46
  • 47. What don’t you see? Norms and Values Basic Assumptions Implicit CultureCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 47
  • 48. Takeaway Cultural Aspects “Above and Below the Waterline” Visible artifacts: –! Identifying individuals as part of a social structure or a group of people –! Going deeper you discover social norms and values groups of people –! These norms form what is right and wrong and come from solutions found to problems that arise are consistently answered in a similar way –! Values are how they know what is good and bad Caution in coaching: –! Implicit basic assumptions are so engrained you don’t even question or notice them –! Whether you bow, shake hands, have eye contact or how long you hold the gaze into a strangers eyes is all part of the culture –! Even notions of modesty, childrearing, leadership, career paths, rhythm and pace, physical contact, expressing emotions are acceptable to varying degrees depending on social norms Read the research material for insight and guidance. Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 48
  • 49. For YourReference Cultural Aspects Interpreting the Research Talcott Parsons: sociologist leveraged by Trompenaars & Charles Hampden –! Universalism versus particularism (rules versus relationship) –! Individualism versus communitarianism (Individuals versus the group) –! Neutral versus affective (the degree to which emotions are expressed) –! Specific versus diffuse (the degree of involvement) ( how much is private versus public) –! Achievement versus ascription (how status is accorded) Trompenaars and C.Hampden: Turner interpreted the above and added two additional aspects –! Time – focus is past, present and or future –! Environment – people are stronger and motivated from within versus the environment Geert Hofstede: Organizational Anthropologist –! Power distance – emotional distance between the parent and child, teacher and pupil, boss and subordinate –! Individualism versus collectivism – how they view the community –! Masculine versus Feminine – has more traditional male or female tendencies –! Uncertainty avoidance - handling ambiguity allows less rules and less stress –! Long term focus or shorter time period or term focus – longer term cultures grew faster Phlllippe Rosinski – Cultural Orientation Framework –! Sense of Power – control harmony humility –! Time management approaches – scarce plentiful, monochronic polychronic, past present future –! Definitions of Identity and Purpose - being doing, individualistic collectivistic –! Organizational arrangement – hierarchical equality, universalist, particularist, stability change, competitive collaborative –! Notions of Territory and Boundaries – protective sharing –! Communication patterns – High-Context Low Context, Direct/indirect, Affective Neutral, Formal Informal –! Modes of Thinking – Deductive Inductive, Analytical Systematic Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 49
  • 50. Cultural Aspects Verbal Communication PatternsCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 50
  • 51. Cultural Aspects Interpreting the ResearchWhen you get stuck with a client•! Basic Assumptions•! Face•! Communication Patterns•! Trust Your InstinctsCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 51
  • 52. Building Trust VirtuallyCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 52
  • 53. Takeaway Building Trust Virtually How do you build trust? •! To get trust give trust •! Over communicate the expectations •! Set the tone and methodology for future interactions •! Be accessible and responsive: clarify how to relay information •! Be very careful using metaphors and gestures •! Create social time within the coaching call •! Be curious about ambiguity •! Transmission delay time: don’t talk over each other •! Take a deep breath when experiencing challenges •! Consider socializing as a trust builder Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 53
  • 54. For YourReference Building Trust Every Software has Bugs Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 54
  • 55. For Your Building TrustReference Every Software has Bugs Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 55
  • 56. 10 Points for Cultural AppreciationTakeaway 1.! Define your culture 2.! Understand assumptions in your culture 3.! Get familiar with global aspects 4.! Define assumptions on client’s culture 5.! Set up time to discuss cultural nuances 6.! Define norms within your relationship 7.! Make it safe to discuss assumptions that might have been violated 8.! Set up a plan B before you need one 9.! Check accountability methodology within each culture 10.! Check results, standards and expectations are acceptable and reasonable Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 56
  • 57. Takeaway Behavioral Etiquettes In the Virtual World •! Be on time – in the right time zone •! Constantly check if your client is still with you •! Get familiar with communication technology •! Eliminate background noise •! Avoid multi-tasking •! Socialize •! Speak clearly •! Avoid email escalations •! Respect copyright in the Internet Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 57
  • 58. For YourReference Engaging your Clients 1:1 Coaching •! Build trust – quickly •! Enable video – whenever possible •! Start the session by checking relevance and priority •! Asses client’s comfort level and experience with communication technology •! Effective use of silence •! Effective use of questions •! Learn the collaboration tool’s functions Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 58
  • 59. For YourReference Engaging your Clients Group Coaching •! Build trust – quickly •! Assess client’s comfort level and experience with communication technology •! Pattern disruption: every 3-5 minutes •! Check for distractions and background noise •! Learn the collaboration tool’s functionality Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 59
  • 60. For YourReference Engaging your Clients Pattern Disruption•! Guidelines: –! In person –! In a virtual meeting•! Best practices: –! Ask questions –! Blank the screen –! Show a video –! Start a chat (chat tool) –! Ask for feedback ("raise hand" feature) –! Brainstorm on a virtual whiteboard –! Vote: use the voting tool for ad-hoc group decisions Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 60
  • 61. Takeaway Virtual Coaching: 10 Points of Logistics 1.! Be on time for meetings 2.! Respond to emails within 24 hours 3.! Be present on social media 4.! Use Internet communication tools 5.! Effective use of your webcam 6.! Publish a video of your "elevator pitch" 7.! Be online while travelling 8.! Create online material for prospects 9.! Have a "Plan B" 10.!Be respectful, take a deep breath # Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 61
  • 62. ICF Core Competencies Meet your clients where they areA. SETTING THE FOUNDATION 1. MEETING ETHICAL GUIDELINES AND PROFESSIONAL STANDARDS 2. ESTABLISHING THE COACHING AGREEMENTB. CO-CREATING THE RELATIONSHIP 3. ESTABLISHING TRUST AND INTIMACY WITH THE CLIENT 4. COACHING PRESENCEC. COMMUNICATING EFFECTIVELY 5. ACTIVE LISTENING 6. POWERFUL QUESTIONING 7. DIRECT COMMUNICATIOND. FACILITATING LEARNING AND RESULTS 8. CREATING AWARENESS 9. DESIGNING ACTIONS 10. PLANNING AND GOAL SETTING 11. MANAGING PROGRESS AND ACCOUNTABILITYCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 62
  • 63. Agenda Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology @"# E0(F;#A0?5(?0%# 80%%.-?%4# B# +3.#G.(F#(%># C.%.D+*# +3.#H6+,(F# I0F># !"# /"# 7"# #! $%&() $%&01"# 80(-36%4# ;243<! *+,-+,.# .2-3(%4.# +3.# 63=!/3!72/! 56(#+3.# 96*+(%-.# >/,+/2?!,)?! $%+.%.+# :3)@)02!Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 63
  • 64. Demonstration Get active Now!•! Join our webex session right now (mute yourself)•! Send your questions as SMS / text message•! Raise your hand #Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 64
  • 65. Demonstration How to get started and how to continue?1.! Internet connectivity: always connected2.! Master audio and video3.! Be familiar with one collaboration toolCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 65
  • 66. System Performance http://www.speed-battle.com/speedtest_e.phpCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 66
  • 67. Network Performance http://www.speedtest.netCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 67
  • 68. Demonstration How to get started and how to continue?1.! Internet connectivity: always connected2.! Master audio and video3.! Be familiar with one collaboration toolCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 68
  • 69. Webcam Test http://www.testmycam.comCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 69
  • 70. Audio and Video Test SkypeCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 70
  • 71. Advanced Video Test http://www.voipreview.org/voipspeedtester.aspxCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 71
  • 72. Demonstration How to get started and how to continue?1.! Internet connectivity: always connected2.! Master audio and video3.! Be familiar with one collaboration toolCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 72
  • 73. Collaboration Tools Overview (audio only)Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 73
  • 74. Online Voting and Scheduling http://www.doodle.comCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 74
  • 75. Online Slide Sharing http://www.slideshare.netCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 75
  • 76. Summary Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology @"# A3,B<!A0?5(?0%# :3))21@)7! B# /62!C2,B!,)?! C.%.D+*# /62!D9+/0,B! E3+B?! !"# /"# 7"# :"# $%&() $%&01"# 80(-36%4# 9.10;# *+,-+,.# .2-3(%4.# +3.# 30<#+0#4.+# 56(#+3.# 96*+(%-.# =+(+.># $%+.%.+# (%># 80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 76
  • 77. Your TakeawaysTakeaway•! Most relevant resources•! Top 10+ websites•! Cultural Aspects•! Building trust virtually•! 10 points for cultural appreciation•! Behavioral etiquettes in the virtual world•! Virtual Coaching: 10 points of logistics Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 77
  • 78. Connecting in the Virtual World Engage in your new communityNext steps: 1.! Download the material: Virtual4Coaching.com/ICF Take away 2.! Ensure success & increase your learning curve: Join us for our follow-up webinars 3.! Use Doodle to vote for dates and times 4.! Connect with us on LinkedIn 5.! Join our Community: •! LinkedIn Group Virtual4Coaching •! Facebook Virtual4CoachingCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 78
  • 79. Self Assessment on Comfort Level Where do you stand now? $! #! Global Citizenship &! "! %! Communication Technology UseCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 79
  • 80. Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 80
  • 81. Core Message "Grow your Business with Technology, to Bridge Distance and Cultural Gaps" Virtual4Coaching.com/ICF Patricia Weiland Ralf WolterCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 81
  • 82. Patricia Weiland Bio•! Patricia Weiland brings over 25 years of hands on experience inside and in service to Fortune 100 organizations to her role as a Consultant and Professional Coach. Ms. Weiland coaches key global stakeholders in senior level executive and professional positions facing strategic, behavioral and productivity issues. Ms. Weiland consults with leaders at all levels on team and employee development plans at to identify, assess and improve leadership skills in organizational competencies increasing engagement and contribution. Weiland finds that coaching is uniquely positioned to attend to leaders in global enterprises with leaders in remote locations who face situational challenges while maintaining strong connections to the ideals and corporate wide goals and initiatives.•! Ms. Weiland holds a master’s degree in Organizational Management Development from Fielding Graduate University and a B.A. in Communications from University of Wisconsin. Weiland is a PCC with the International Coach Federation and certified to administer MBTI and DISC.•! www.sage4change.comCoachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 82
  • 83. Ralf Wolter Bio•! Ralf Wolter is a senior leader and coach with 25 years of global experience in building and leading global and virtual teams in large corporations. Due to strong communication and presentation skills, Ralf consistently achieves high scores at public presentations, events, and conferences.•! As a motivational and professional speaker, Mr. Wolter has presented topics such as leadership, innovation, the future of technology and related implications for business and communication, developing the next generation of leaders, and the future of coaching. In addition to developing people, he enjoys being a technology futurist, combining visionary thinking with a practical hands- on approach to apply networking and communication technologies for shaping the future of coaching and training. Ralfs specialty is combining coaching, consulting, leadership and creativity with a passion for developing people. He is enthusiastic about developing the next generation leaders through high-performance career coaching and training. In addition to developing people, Ralf enjoys being a technology futurist, combining visionary thinking with a practical hands-on approach to apply networking and communication technologies for shaping the future of coaching and training.•! www.hpcg.eu Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 83

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