2011-11 Why IT Professionals Need Soft Skills

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2011-11 Why IT Professionals Need Soft Skills
by Barbara Bulleit, Bulleit Marketing

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2011-11 Why IT Professionals Need Soft Skills

  1. 1. Why IT Professionals Need Soft Skills Define “soft skills” Compare with hard or occupational skills List of soft skills How soft skills apply in different positions Why learn them Benefit© 2011 Global Knowledge Training LLC. All rights reserved.
  2. 2. Soft Skills Definition Emotional Intelligence Quotient - Personality traits  Social graces  Communication, language  Personal habits, responsibility, integrity  Friendliness, optimism, sense of humor, common sense Characterize relationships with other people Complement hard skills© 2011 Global Knowledge Training LLC. All rights reserved.
  3. 3. Emotional Intelligence Quotient -Personality traits Can translate to abilities that can be learned and practiced  Empathy  Communication  Sociability  Negotiation  Willingness to teach and help others  Teamwork  Leadership© 2011 Global Knowledge Training LLC. All rights reserved.
  4. 4. Hard Skills and Soft Skills Side-by-Side Hard Skills  Soft Skills  Tangible  Less tangible  Can be defined  Harder to quantify  Can be measured  Personal and  Relate to an interpersonal occupation or job attributes  May be technical  Determine a person’s work performance  Learn in school or from books  Require adaptability  Get the interview  Land the job© 2011 Global Knowledge Training LLC. All rights reserved.
  5. 5. Expanded List of Soft Skills Leadership Strategic thinking Communication Delegation and motivation Conflict resolution and negotiation Influencing Creative problem solving Coaching and mentoring Team building Personal effectiveness© 2011 Global Knowledge Training LLC. All rights reserved.
  6. 6. Soft Skills as an Individual Contributor Individual contributor  Work with others  Communication  Conflict resolution  Problem solving  Help and support  Initiative© 2011 Global Knowledge Training LLC. All rights reserved.
  7. 7. Soft Skills as a Supervisor or Manager Supervisor or Manager  Now a leader, coach, mentor  Direction, strategy  Goals and objectives  Working guidelines and processes  Communication up, down, across for all  Delegation and motivation  Effective feedback  Difficult people and interpersonal situations  Remote and multicultural employees  Appropriate style© 2011 Global Knowledge Training LLC. All rights reserved.
  8. 8. Why Learn Them Use of strategic thinking More effective and appropriate communication Increased ability to discuss difficult issues Greater inclination to see the other person’s perspective Less conflict through discussion and negotiation Development of leadership skills© 2011 Global Knowledge Training LLC. All rights reserved.
  9. 9. Why Learn Them (continued) Opportunities  Greater responsibility  Learning, new skills  Visibility  Promotion  Salary increase© 2011 Global Knowledge Training LLC. All rights reserved.
  10. 10. So Why do IT Professionals Need SoftSkills? To get the job To keep the job To advance To grow as a professional and as a human being!© 2011 Global Knowledge Training LLC. All rights reserved.

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