Inter per sonal Communication SkillsPresentation by: Laraib Nasir Rakia Fahima Salman Kurrum Huma Imran Khan
What is the differencebetween Group and a team?
Are people in a cinema a team or a crowd?A common purpose but not a team because no connection amongst them 3
A group is a collection A team is a formal workof people who work group who works togethertogether but not to achieve a commonworking collectively purpose or a goal.towards the same goal 4
What is needed? 5
Why do we need a Leadership?
Why Teams?Benefits of Teams Increase creativity, problem solving and innovation. Higher – quality decision. Improved processes. Global competitiveness. Increase quality. Improve communication. Reduce turnover and absenteeism and increase employee morale.
Self – Limiting Team BehaviourGroupthink.Group hate.Social Loafing/ Free Riding.Risky Shift.
Dealing with problem team members Absentee members:Member gets distractedby a work or personalproblem that preventshim from commitmentsmade to the team.
Dealing with problem team members Social Loafer:The tendency for group members to exert less individual effort on an additive task as the size of the group increases.
Dealing with problem team members Procrastinators: The tendency is to “put off until tomorrow what we should be working on today”.
Types of Teams Cross Functional Teams Self Managed Teams Task Force Process Improvement Teams Virtual Teams
What are the Four Stages ofTeam Development? Forming Storming Norming Performing Every effective team goes through these life cycle stages
FormingTeam members areintroduced and begingetting to know eachotherGoals and tasks areestablishedGenerally politebehavior amongmembersNorms are notunderstood
StormingMembers are sizing eachother up and may feelmore comfortable andvoice their viewsMembers may competefor team rolesMay argue about goals orhow they should beaccomplishedMay choose sides againstother members
NormingOnce issues areresolved, agreementoccurs around teamnorms and expectationsTrust and commoninterests are developingRoles and objectivesare clarified andunderstood
PerformingMembers makecontributions and aremotivated by resultsLeadership is sharedaccording to members’knowledge and skillsNorms and culture arewell understoodTasks get accomplishedeffectively and efficiently
interdependency Stage 4 effective Stage 3 team Performing $ e tim sharing cohesion r ve group so Relations Norming § es Stage 2 en iv fractioned ct fe group ef conflict Storming p ou gr Stage 1 g in as immature group re dependency ? c In Forming Task Increased Orientation Organization Problem data-flow to task for task solving achieve task
Characteristics of High – Performance Teams Common purpose and goals. Intention. Clear Roles. Communication Processes. Accepting and Supporting Leadership.
Characteristics of High – Performance Teams High level of technical and interpersonal skills. Open relationship and trust. Small Size. Accountability. Rewards Structures
Tips for Effective TeamsBe focused.Handle conflict directly.Focus both process and content.Actively participate.Keep sensitive issues private.Communicate openly and positively.Energize the team.
Tips for Effective TeamsTake time to establish operating guidelines.Monitor what’s going on with the team. Practice giving and receiving effectivefeedback.Work with underperformers.Be reliable and conscientious.When needed, give direction to the team’swork.Be supportive of your team members.
Team LearningBuild relationships to accomplish taskCommitment and mutual accountabilityTeam may be confrontational over issuesContinuous improvement processHow team resolves conflictHow the team handles diversityHarness team creativity
Team TransformationResults are produced from team activities Innovative To sustain energy, must stress and pressthe team Needs new challenges, new members,new tasks, new relationships or…...
Team Values Commitment to task and team members AccountabilityLead to trust betweenteam members
Team Rituals How to add new membersHow to provide information tonew membersHow a member exitsWork ritualsHow the team celebrates!