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E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
E M O T I O N  A N D  M O O D S
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  • Why is he crying?what make him cry?this is the person who has won the maximum number of granslam.he is a living legend.
  • Emotion are reaction to a person (for example seeing a friend at work may make u feel happy) or event(for example dealing with the rude client maymake u feel angry).u show ur emotion when u r “happy about something,angry at someone,afraid of something).Mood in contrast aren’t usually directed at aperson or event.but emotion can turn into mood when u lose focus on the event or object that started the feeling.
  • Many specific emotion anger ,fear,sadness,happiness,disgust,surprise.More general-positive and negative affect-that r composed of multiple specific emotions.Positive mood-calm,relaxed,content,happy,exited,alertNegative mood-tense,nervous,stress,upset,sad,depress.
  • There r dozan of emotion including anger contempt,envy,frustration,fear,disappointment,disgust,happiness,hate,hope,joy,jealously,love,pride,surprise and sadness.But the six are considered to the universal emotion.the closer any two emotion r to each other on this continum the more likely it is that will people will confuse them.for example, we sometime mistake happiness for surprise but rarely do we confuse happiness and disgust.
  • Several studies suggest tthat EI play an important role in job studies at the characteristic of engineer at lucent technology.who were rated at star by their peers. the researcher conclude that star were better is relating to other.thatis,it is EI, not iq that characterized high performance.Another study looked at the success and failure of 11 americanpresident.fromroosevelt to bill was found that the key quality that differentiated the successful(such as roosevelt,kennedy and regan) from the unsucessful(such as carter,johnson and nixon) was EI.
  • Selecting positive team membar can have a contagion effect as positive mood tansmit from membar to cricket team found that player happy moods affect the mood of their team membar and also positively influnced their performance.
  • YES IN china for example people report experiencing fewer positive and negative emotion than people in other culture and the emotions the emotion they experience are less intense than what other culture report.Yes for example US culture values enthusiasm while the chinese consider negative emotion to be more useful and constructive than do people do people in the united states.YES FOR example serious german shoppers have been turnedoff by wal mart friendly gretter and helpful personnal.anotherexample,muslim sees smiling as a sign of sexual attraction so women have learned not to smile at man.
  • Transcript

    • 1.
      Department of management studies , Pondicherry university
      Emotions are intense feeling that are directed at someone or something . it is short termed and action oriented.
      Moods are feeling that tend to be less intense than emotions and that lack a contextual stimulus.
    • 4. Emotion and Moods
      • Cause is often general and natural
      • 5. It last longer than emotion
      • 6. More general(two main aspect-negative and positive)
      • 7. Generally not accompanied by facial expression
      • 8. Cognitive in nature
      • 9. Caused by specific event
      • 10. Very brief in duration
      • 11. Specific and numerous in nature
      • 12. Usually accompanied by
      distinct facial expression
      • action oriented nature
    • The Spectrum of Basic Emotions
    • 13. The Functions of Emotions
      Emotions and Rationality
      Emotions are critical to rational thought: they help in understanding the world around us.
      Evolutionary Psychology
      Theory that emotions serve an evolutionary purpose: helps in survival of the gene pool
      The theory is not universally accepted
    • 14. Sources of Emotions and Moods
      Day of Week and Time of Day
      More positive interactions will likely occur mid-day and later in the week
    • 15. Contd..
      No impact according to research
      Increased stress worsens moods
      Social Activities
      Physical, informal, and epicurean activities increase positive mood
      Lack of sleep increases negative emotions and impairs decision making
    • 16. Contd..
      Mildly enhances positive mood
      Older people experience negative emotions less frequently
      Women show greater emotional expression, experience emotions more intensely and display more frequent expressions of emotions
      Could be due to socialization
    • 17. Emotional Labor
      An employee’s expression of organizationally desired emotions during interpersonal transactions at work
      Emotional dissonance is when an employee has to project one emotion while simultaneously feeling another
    • 18. Emotional Intelligence
      A person’s ability to:
      Be self-aware ,
      Detect emotions in others, and
      Manage emotional cues and information.
      Moderately associated with high job performance
    • 19. Emotional Intelligence The Conceptual Model
      Positive impact
      on others
    • 20. Emotional Intelligence Competencies Framework
    • 21. Felt vs. Displayed Emotions
      Felt Emotions:
      the individual’s actual emotions
      Displayed Emotions:
      the learned emotions that the organization requires workers to show and considers appropriate in a given job
      Surface Acting is hiding one’s true emotions
      Deep Acting is trying to change one’s feelings based on display rules
    • 22. Contd..
      Selection – Employers should consider EI a factor in hiring for jobs that demand a high degree of social interaction
      Decision Making – Positive emotions can increase problem-solving skills and help us understand and analyze new information
      Creativity – Positive moods and feedback may increase creativity
    • 23. Contd..
      Motivation – Promoting positive moods may give a more motivated workforce
      Leadership – Emotions help convey messages more effectively
      Negotiation – Emotions may impair negotiator performance
      Customer Service – Customers “catch” emotions from employees, called emotional contagion
    • 24. How Can Managers Influence Moods?
      Use humor to lighten the moment
      Give small tokens of appreciation
      Stay in a good mood themselves – lead by example
      Higher positive people
    • 25. Global Implications
      Does the degree to which people experience emotions vary across cultures?
      Do people’s interpretations of emotions vary across cultures?
      Do the norms for are the expressions of emotions differ across cultures?
      “YES” to all of the above!
    • 26. Implications for Managers
      Understand the role of emotions and moods to better explain and predict behavior
      Emotions and moods do affect workplace performance
      While managing emotions may be possible, absolute control of worker emotions is not
    • 27. Keep in Mind…
      Positive emotions can increase problem-solving skills
      People with high EI may be more effective in their jobs
      Managers need to know the emotional norms for each culture they do business with
    • 28. Case study-Get Emotional
      In our tech-driven world, it may not seem logical to turn to a 90-year-old greeting card company for lessons on marketing. But the issue isn’t logic, it’s emotion.
      source:-HBR may 2001by Scott Robinette
    • 29. It says…
      Show that you still care:-. By telling them, “We still care,” it made an emotional connection that earned greater company loyalty.
      Treat people with dignity:-It is possible to connect with people emotionally by giving them a graceful way to handle the problem.
      Show that you trust them:-people like to feel that they’re giving something back besides their money, even in a business relationship.
    • 30.
    • 31.
    • 32. Feel free to ask questions
    • 33. References
      Organizational behavior by Stephen p. Robbins , eleventh edition
      Harvard business review may 2001.
      Organizational behavior by Fred Luthans tenth edition
      Organizational behavior by Radha Sharma.